General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. More speed, please GH3433

    It is taking such a long time now to post and edit activities, load pages, etc. I spend a lot of time waiting after pushing "Save" and "Edit" buttons. Sometimes, the system times out. Other times, it's not clear if pushing the Save and Edit buttons even worked. It is 10-15 seconds here and there, but it adds up when one is doing a lot of editing, posting, roster clean up, etc. Thank you.

    31 votes

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    23 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →

    We just made several changes aimed at improving website speed, particularly for loading the My Activities pages and searches like Find Activities.

    For the My Activities, the page header and current/future activities should now load immediately (worst case in a few seconds). “Loading” is displayed while the past activities are being compiled. How long it takes to display them depends on how many there are, but load times should be much faster now.

    To view your My Activities page, you might also need to refresh that page. With all the improvements, it’s probably also a good idea to clear your browser’s cache and then reload your My Activities page.

    Please add a comment here if you’re having any issues or if the response time is still very slow. And please include the details: (1) a link to the page and (2a) how long it took to load that page (use…

  2. Improve Default Shipping Selection on WA web Book Orders

    Make Surepost Default selection on WA web orders (instead of pickup option).

    This will make a significant difference in terms of minimizing the folks that leave curbside selected but actually need their stuff shipped. This issue arises multiple times per week and getting them switched back to shipping is a very manual/time consuming process. It would also significantly lessen curbside returns (we are seeing a fair amount of folks that order curbside but never pick up).

    4 votes

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    3 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow trip leaders to require additional skill/course badges per trip

    Currently, the trip templates set the course or skill badges required for participants (or other leaders) to sign-up for trips. The problem is that these only specify the minimum set that could apply to that template.

    I would like, as a trip leader, the ability to require specific badges on a per-trip basis.

    To get concrete with an example: the Winter Scrambling template requires only that a participant be a graduate of the Scrambling or Climbing courses. However, the standards state that "leaders may require additional prerequisites on Winter Scramble trips". A common prerequisite a leader might wish to add…

    2 votes

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    New  ·  1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  4. Phone Hyperlink

    Taking a phone call today from a member, they were frustrated that a when they viewed a phone number on mountaineers.org from their phone browser, they were not able to click on it and have it automatically call. They see this feature on other websites and would like to submit it for improvement for ours.

    1 vote

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    Low Priority  ·  3 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  5. Don't Publish Private Activities when its Course is Edited

    While developing course, we wish to keep the activities (lectures and field trips) private because the detail are not complete. We can make the activities private by changing the "State" from "public" to "private" by retracting the activity. However, when the course the activity belongs to is edited, saving those changes publishes all of the activities. This also causes notifications to be sent to people watching for that activity type long before the details are accurate.

    When editing and saving a private activity, it may get published too.

    2 votes

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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow primary leaders to uncheck their "show as contact" for an activity

    Course and course lecture/field trip leaders are increasingly utilizing generic Committee profiles or Basic Course profiles as the Primary Leader for course related activities to make sharing the workload of answering participant questions and managing the rosters easier. Burnout is a common consideration I hear from leaders choosing to do this.

    However we need real people to lead activities for many reasons, chief among them are:
    • Someone from The Mountaineers (or approved by us) needs to be on site and manage the participants.
    • Our emergency and leadership teams needs to know who is in charges in case an…

    1 vote

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    2 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    There are a number of questions tied up in this issue and we hear the need from leaders to share course admin work. We don’t feel that this is the right singular solution and we want to explore other options. A small team of staff will gather to work on this and propose alternate solutions.

  7. Change "mentored leader" to "mentor" in the dropdown choice for activity role.

    That way, the mentee can create the listing and be the primary contact. The mentor can then be listed as ... Mentor.

    2 votes

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    High Priority  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  8. Reorganize Youth Programs Menu

    Our youth programs have grown significantly since our website was launched in 2014. Consider a user experience design for the the "Youth" menu in the header (the More "hamburger" menu) and the youth pages to help members and guest better navigate and find information about programs for their children and youth groups. Specifically we have youth programs in more locations and have expanded program offerings. We need to be sure the menu and pages cover all of our programs in all of our locations in a way that is easy to navigate and find the information desired.

    1 vote

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    In Progress  ·  0 comments  ·  Youth  ·  Flag idea as inappropriate…  ·  Admin →
  9. Magazine

    i regularly see members on peaks in the Magazine without naming the peak or the members. My comment is mainly directly at the peak; it would be nice to know where the shot was taken. The current issue is a good case in point. 3 climbers sitting on a rocky top...but no mention of which peak they're sitting on.

    Richard Hagen

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback, and for being a regular reader of Mountaineer magazine. We do our utmost to include location in photo captions, though there are times when we do utilize images with unknown locations or subjects. This occurs most often with images from our photo library, which includes many donated shots from volunteers which may or may not include all of the desired details. However, we’re happy to report that we believe the particular image you’re referring to does indeed have a location in the caption. The image is the cover of our Summer 2021 edition, and the caption can be located on the bottom left of the table of contents (page 2), identifying the summit as the Tooth.

  10. Stop showing activities that occur TODAY in the "My Activities History" section

    Right now, any event I am leading today shows up as the first thing in the "My Activities History" section on my profile. However, this is (and always has been) very annoying, because I have to scroll down to find it. Due to recent (and welcome) website optimizations, the history section loads more slowly, so I have to wait for it to load before I can open the activity I'm leading that day in order to print the roster.

    The activity I'm leading that day is the activity I'm going to need to access the quickest in order to print…

    1 vote

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    High Priority  ·  4 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  11. Aggregate Lecture and Field Trip Feedback under Course

    Courses are usually made of separate lecture and field trip activities to which students can provide feedback. To review all the feedback for the course , a person has to open all the activities. It would be nice to aggregate all of this feedback under the course and maybe course temple with which they are associated.

    2 votes

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    On Hold  ·  0 comments  ·  Feedback Surveys  ·  Flag idea as inappropriate…  ·  Admin →
  12. Road condition

    It can be a little difficult to get a clear idea about road conditions from the activity description. It would be helpful if a section is added specifically for this purpose.

    The description can include weather factors (such as snow, ice), road quality (fully paved, gravel, large potholes), and lastly type of cars preferred (accessible for all cars, accessible for 4WD, tire chains required).

    This would help participants plan better, arrange carpools if needed. It would also reduce the need for organizers to respond to individual questions from participants regarding road conditions.

    1 vote

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    New  ·  1 comment  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow committee roster sorting for those who are not admins GH3526

    Roster sorting was disable in May, 2020. At that time the fix was only partial because sorting was re-enabled only for people with admin access to the roster. Prior to the May, 2020 breakage roster sorting worked for everyone. It would be nice to get that full functionality back again. Not every committee member has admin access yet many have a legitimate need to view the roster in sorted order.

    See related feedback item from May 2020 and followup comment from December 2020: https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/40525171-alphabetical-sort-for-rosters-has-disappeared

    1 vote

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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  14. Clarify language for profile management when adding family member GH3554

    We've received a number of calls lately from folks who have a family membership. They go to add an adult family member, but get stuck when they are required to select whether 'I will manage the account for the youth' or 'the youth will manage their own profile, but I will sign their waiver and manage their account.' It is confusing that they have to choose one of these options when they are not adding a youth family member to their account.

    I think changing the language to something like these two options would suffice to reduce confusion:
    -This is…

    6 votes

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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  15. SSO and Salesforce integration for MyTurn gear library database

    We'll be transitioning to MyTurn in Fall 2021-Winter 2022 to manage our Gear Library inventory and lending. In an ideal world, I'd love to have SSO between MyTurn and The Mountaineers website, and to also have MyTurn data import into Salesforce so we can track lending against other member activity.

    1 vote

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    Medium Priority  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add email alert for canceled activities

    Seems as if several outings I was interested in for this summer have been canceled including one I was going to register for today. It would be great if a message about cancellations could go out in the same fashion as announcements for new activities so we don't hold dates open on our calendars or make travel arrangements for events which aren't taking place.

    1 vote

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    Low Priority  ·  2 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  17. Phone Number Validation

    I noticed in one of my activities that a member put their e-mail in the phone number field. This should not be allowed. Phone numbers should require validation to ensure that they satisfy the expected format.

    2 votes

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    High Priority  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  18. In Stewardship Half Day template document the need for manual follow-up

    After completing two "Stewardship Half Day" activities the participant is expected to send an email to info@mountaineers.org requesting their Stewardship badge. This fact was documented in a one-time email sent to activity chairs and some activity leaders when the new template was launched in November, 2020 (see attached pdf) but does not appear to be documented anywhere else. Moreover, people who post Stewardship Half Day activities are expected to include the need for manual follow-up in their activity descriptions, but that also appears to have been mentioned only in the one-time November email. As a result, Stewardship Half Day activities…

    1 vote

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    In Review  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add Filters, Instructor Opt In/Out, and Badges to Committee Rosters

    (1) Add filters to top of the page--admins, committee members, position, leaders, instructors, badges and lookup by name.

    (2) Add an instructor opt in/out checkbox (see http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/34126369-volunteer-instructor-recruitment-request-opt-in).

    (3) Add four badge columns to the download so you can see course badges, skill badges, leader badges and instructor badges. And maybe a fifth column that shows all other badges.

    Notes/observations:

    Within Committee rosters, currently you can "Sort" members by group, but not "Filter" them. The "Sort" tool is not very helpful, as many members have multiple roles (Leader, Instructor, Committee member, etc). When I click on "Groups" to sort my…

    17 votes

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    High Priority  ·  5 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  20. Additional Positions for Committee Rosters

    For Committee rosters people can be associated with one of a hard-coded list of positions and can be advertised as a public committee contact in that position. The way Mountaineers Committees are typically administered has changed over the last few years. We are proposing that the list of positions be extended to better support current common practices.

    We propose adding the following positions:

    Safety
    Vice Chair
    Chair Elect
    Chair Emeritus

    "Safety" is meant to indicate the Safety Officer. Most Committees are now basing their Committee Charter on the Clubwide charter template, which specifies that the committee have a Safety Officer.…

    5 votes

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    Medium Priority  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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