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General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.

We receive lots of great ideas, so please search the forum before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation, and how it could benefit The Mountaineers. If you want to learn more about what we've already implemented and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have forms for you to give feedback when you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

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741 results found

  1. Difficulty Label Changes

    The long-form of this proposal with better formatting and screenshots is here:
    https://docs.google.com/document/d/1Vef3Nw-ulHzJdeKUhYSv95PX7FcAcigM7R2z6H5tn8g/edit?usp=sharing

    This is a copy-paste and loses formatting:

    ==========================

    Problem
    All trips posted have a “Difficulty” rating and a “Leader Rating” value, but trip listings only display the Difficulty rating. Sometimes the difficulty of a trip is indicated by the combination of the difficulty field and the trip template. For example, an Intermediate Snowshoe is posted using an “Intermediate Snowshoe” template and will have a difficulty label to indicate how strenuous the trip is expected to be. Other activities, such as Cross-Country Skiing, indicate the trip difficulty solely…

    2 votes

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    0 comments  ·  Activities  ·  Admin →
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  2. Provide more detail for course-related activities in 'Manage Registration' signup box

    Right now when you click on Manage Registration for a course related activity all you can see in the signup box is the name of the activity, the date, and a Request Leader Permission link. We have different mentors posting these activities for their students but the leader of the activity isn't visible in the signup box (plus the formatting is terrible). The students have to flip back and forth between the activity listing imbedded in the course and the Manage Registration box to know who they're signing up with. Would be great to have everything that a student might…

    14 votes

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  3. Please unsubscribe me. I did not renew my membership, so please drop me from all mailings. THANK YOU

    Please unsubscribe me. I did not renew my membership, so please drop me from all mailings, THANK YOU!

    1 vote

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    0 comments  ·  Members  ·  Admin →
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  4. Add a menu option for "My Committees"

    Currently users can get to their committee pages by going to "My Profile" and clicking on the appropriate link. This works fine for experienced website users. The logical place to look for your committees is through the "My Branch" page, but this is tedious and requires scrolling through all the committees and subgroups in the branch. Please add a menu option for "My Committees" that will take all users directly to a list of their committees (or even to the section of their profile with the links).

    3 votes

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    New  ·  0 comments  ·  Volunteers  ·  Admin →
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  5. Donation & membership from IRA

    It would be good to have clearly indicated instructions for sending a check for donations and membership. For older members, making a QCD requires a check and cannot be made via credit card.

    1 vote

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  6. finding activities

    I never seem to be able to locate an activity to participate in. Latest example: Your naturalist page says there is a moss and lichen course and field trip to Redmond Watershed park in February. If I search Moss and Lichen course I find only an instructors course and no such field trip.

    And then to send this message I had to sign in and I was already signed in. Really?

    1 vote

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    0 comments  ·  Activities  ·  Admin →
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  7. Add a "Tag" option to pages and a "Suitcase" where i can store pages i want to consult again

    Like on Alltrails, WTA, etc. I'd like to be able to build my own bespoke repository of pages from the portal that i want to be able to easily access again and again -- whether it be references to how to use the portal, or blog entries, or trailheads, routes, etc.
    Best would be to be able to sort them into something like sub-folders, or tag them with my own memorable tags to be able to manage them when it starts bulking up.

    1 vote

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    0 comments  ·  Search  ·  Admin →
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  8. Keep Me Logged In!

    For the Mountaineers website when logging in there used to be a feature to check a check box that says "Remember Me" which would keep you logged in. Now that feature is no longer there and I keep getting logged out of the website, and have to keep logging back in which is a bit of an inconvenience and annoyance.

    Can the Mountaineers add that feature back to the login so I can stay logged in and I'll have to keep logging in every time I visit the website?

    1 vote

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    0 comments  ·  Content  ·  Admin →
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  9. Generate iCal calendar for any course activities, regardless of participation status

    I often have to manually transcribe the multiple events from a course into my personal google calendar. This is error prone and time consuming, and I bet most people do this.

    It would be awesome if the "course requirements" section of a course page that shows all the events would also contain a link to the iCal of that course so I can add all the events to my personal google calendar with a single click.

    This would be useful to do with any course, not just the ones I am signed up with:
    - for the courses I want…

    1 vote

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  10. Open source the website and allow members to submit pull requests

    Being based in Seattle, the Mountaineers is filled with software engineers, many of whom are chomping at the bit to contribute minor (and major) website changes that would remove some significant pain point or improve the experience. There seems to be a ton of low hanging fruit that could be knocked out fairly quickly by a set of people who are among the best coders in the world.

    Obviously, we can't allow anyone to make whatever changes they want, but the model most open source projects use seems reasonable to follow, especially for a non-profit, volunteer run club. That is,…

    5 votes

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    New  ·  1 comment  ·  Infrastructure  ·  Admin →
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  11. Provide a way to tell if leader has unread feedback

    Currently, there is no indication if a participant has submitted feedback after a leader has viewed the feedback. Personally, I check for feedback a few days after the activity, and if someone adds feedback after that I probably won’t ever see it.

    2 votes

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    New  ·  0 comments  ·  Feedback Surveys  ·  Admin →
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  12. Confirmation email for rolling enrollment classes is confusing in some cases

    Currently when a student registers for a course that has rolling enrollment they receive an automated confirmation that includes the following paragraph:

    "This course is a rolling enrollment style course meaning there are multiple sets of lectures and field trips. Please make sure that you are signed up for the specific field trip and lecture dates that are available and/or fit your schedule.You should have received additional activity email confirmations for these specific dates."

    This is confusing in cases where 1) the course consists solely of lectures or field trips but not both, or 2) the course consists solely of…

    1 vote

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  13. Senior Membership Notification Email

    Members Services receives a lot of inquiries from members about wanting to switch their membership from family or adult to senior, mid-membership cycle. They reach out in response to an email that we send, alerting them (on their birthday) to enroll in our senior membership now that they are 65. Since they pay upfront for the year, it doesn't make sense to retroactively refund each person that turns 65 mid-membership cycle. And if they enroll in the senior membership, they would be paying two separate membership costs for the year. Could we prompt the "senior membership invite" email via their…

    1 vote

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    1 comment  ·  Members  ·  Admin →
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  14. Mid-level Supporter membership type

    A new family-style membership type for those who want to support our mission with a higher giving level (somewhere between Family and Peak Society)

    3 votes

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    0 comments  ·  Fundraising  ·  Admin →
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  15. demographics updates

    I noticed that my demographic in my member profile had the wrong age group (unfortunately I continue to age). I only noticed it because I've been doing website testing today. Maybe there can be a prompt (or even a forcing function) for members to review their entire profile including preferences and demographics annually, as I'm sure other things change for members as well (marital status, activity interests, student status, etc). Maybe a button to go along with the waiver that forces them to scroll through their profile and select "I have reviewed and updated my profile" or something like that.

    1 vote

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  16. Change mobile view for books side to show cart instead of donate button and/or login

    Currently when you visit a product page on mobile the two primary nav options are "donate" and "log in/join" - both of which don't serve books as well as a cart would. If someone clicks on an ad, is directed to this page, they won't even know they are able to buy the book without scrolling down, and the login portion feels like we are gatekeeping our books.

    1 vote

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    In Progress  ·  0 comments  ·  Books  ·  Admin →
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  17. Update webpage text for how to close an activity

    On https://www.mountaineers.org/volunteer/schedule-manage/activities#closing-activities

    it states 'When viewing the activity, click on the "Roster" button in the orange admin panel on the left side of the screen. Under "Set Activity Results", you can choose a Trip Result, then click the "Save" button.'

    It seems that 'close activity' has been moved out of the Roster section, and into a 'Manage Activity' section on the right hand side of the page. The text should be updated to indicate that.

    Thank you!

    1 vote

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  18. Can't create a page without it showing up in dropdown navigation - books

    I create a new page under "Special Book Lists," I keep it marked private, I create a publish date for the future, and I mark "exclude from navigation" and it STILL shows up in the dropdown navigation on the live site when not logged in (and when logged in). When clicked it goes to a login page as the page is "private" but it is still showing the title of page under the Books dropdown navigation. It makes it impossible for me to create anything in advance without it showing up to the public. In this case it's for a…

    1 vote

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    New  ·  0 comments  ·  Books  ·  Admin →
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  19. Website Performance Improvements

    In recent months it's been reported that at times, our website is slow to respond and also times out with a 503 or 502 error message.

    21 votes

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    Overall Status: Phases 1 to 4 are complete, and Phase 5 is in progress.


    Phase 1

    - Completed Jul 2022

    - We implemented nine items aimed at improving our website’s performance, three more than we had previously identified. They have resulted in a modest increase in our website’s speed/response time, and should significantly reduce, if not nearly eliminated 502 and 503 "timeout" errors.


    Phase 2

    - Completed Aug/Sep 2022

    - We migrated/updated our core content types from archetype to dexterity type. While it will not directly lead to any website performance improvements, this is an important step that gets us closer to a suite of updates that will give us a significant website performance increase.


    Phase 3

    - Completed Feb 2023

    - We migrated our web forms from PFG (PloneFormGen) to EasyForm. Web forms include feedback surveys, leader applications, incident reports, etc. Like migrating our core content types, this will…

  20. Swap "Meeting place and time" and "Leader's Notes" on trip listing

    A frequent leader pain point is participants who obviously don't read the entirety of the trip listing before signing up and especially before requesting leader permission.

    Most leaders will put instructions on information they want for leader permission in the "Leader's Notes" section, but many participants don't see it because it ends up hidden under the "More+" collapse link. Some leaders even make a point in ALL CAPS to try to get participants to click "More+".

    I believe that swapping these two sections and making "Leader's Notes" the headline that doesn't get hidden would improve this situation and make it…

    1 vote

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    New  ·  1 comment  ·  Activities  ·  Admin →
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