General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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739 results found
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Provide more detail for course-related activities in 'Manage Registration' signup box
Right now when you click on Manage Registration for a course related activity all you can see in the signup box is the name of the activity, the date, and a Request Leader Permission link. We have different mentors posting these activities for their students but the leader of the activity isn't visible in the signup box (plus the formatting is terrible). The students have to flip back and forth between the activity listing imbedded in the course and the Manage Registration box to know who they're signing up with. Would be great to have everything that a student might…
15 votes -
Provide a way to tell if leader has unread feedback
Currently, there is no indication if a participant has submitted feedback after a leader has viewed the feedback. Personally, I check for feedback a few days after the activity, and if someone adds feedback after that I probably won’t ever see it.
2 votes -
Open source the website and allow members to submit pull requests
Being based in Seattle, the Mountaineers is filled with software engineers, many of whom are chomping at the bit to contribute minor (and major) website changes that would remove some significant pain point or improve the experience. There seems to be a ton of low hanging fruit that could be knocked out fairly quickly by a set of people who are among the best coders in the world.
Obviously, we can't allow anyone to make whatever changes they want, but the model most open source projects use seems reasonable to follow, especially for a non-profit, volunteer run club. That is,…
4 votes -
Senior Membership Notification Email
Members Services receives a lot of inquiries from members about wanting to switch their membership from family or adult to senior, mid-membership cycle. They reach out in response to an email that we send, alerting them (on their birthday) to enroll in our senior membership now that they are 65. Since they pay upfront for the year, it doesn't make sense to retroactively refund each person that turns 65 mid-membership cycle. And if they enroll in the senior membership, they would be paying two separate membership costs for the year. Could we prompt the "senior membership invite" email via their…
1 voteCompleted ·
AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Sep 2023. We updated the text of the email we send to clarify when the Senior membership may be chosen.
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Mid-level Supporter membership type
A new family-style membership type for those who want to support our mission with a higher giving level (somewhere between Family and Peak Society)
3 votes -
Change mobile view for books side to show cart instead of donate button and/or login
Currently when you visit a product page on mobile the two primary nav options are "donate" and "log in/join" - both of which don't serve books as well as a cart would. If someone clicks on an ad, is directed to this page, they won't even know they are able to buy the book without scrolling down, and the login portion feels like we are gatekeeping our books.
1 vote -
Add ability to delete pages that are "locked"
I created a page and now I want to delete it. I would just leave it as unpublished/private but if I do it will live in the dropdown forever. So I tried to delete it but I got an error message saying "Fall Flash Sale is locked and cannot be deleted."
1 vote -
Update webpage text for how to close an activity
On https://www.mountaineers.org/volunteer/schedule-manage/activities#closing-activities
it states 'When viewing the activity, click on the "Roster" button in the orange admin panel on the left side of the screen. Under "Set Activity Results", you can choose a Trip Result, then click the "Save" button.'
It seems that 'close activity' has been moved out of the Roster section, and into a 'Manage Activity' section on the right hand side of the page. The text should be updated to indicate that.
Thank you!
1 vote -
Can't create a page without it showing up in dropdown navigation - books
I create a new page under "Special Book Lists," I keep it marked private, I create a publish date for the future, and I mark "exclude from navigation" and it STILL shows up in the dropdown navigation on the live site when not logged in (and when logged in). When clicked it goes to a login page as the page is "private" but it is still showing the title of page under the Books dropdown navigation. It makes it impossible for me to create anything in advance without it showing up to the public. In this case it's for a…
1 vote -
Allow seminars to be displayed on the home page with events
Right now, even if you add the Home Page tag to a seminar it still doesn't show up on the Home Page when upcoming activities are shown. This has meant that I have to create a duplicate of the seminar as an event to get it to show up. This is a lot of extra work. Can we please be allowed to add the Home Page tag to seminars and have them come up on the Home Page?
1 vote -
Website Performance Improvements
In recent months it's been reported that at times, our website is slow to respond and also times out with a 503 or 502 error message.
22 votesIn Progress ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Overall Status: Phases 1 to 4 are complete, and Phase 5 is in progress.
Phase 1
- Completed Jul 2022
- We implemented nine items aimed at improving our website’s performance, three more than we had previously identified. They have resulted in a modest increase in our website’s speed/response time, and should significantly reduce, if not nearly eliminated 502 and 503 "timeout" errors.
Phase 2
- Completed Aug/Sep 2022
- We migrated/updated our core content types from archetype to dexterity type. While it will not directly lead to any website performance improvements, this is an important step that gets us closer to a suite of updates that will give us a significant website performance increase.
Phase 3
- Completed Feb 2023
- We migrated our web forms from PFG (PloneFormGen) to EasyForm. Web forms include feedback surveys, leader applications, incident reports, etc. Like migrating our core content types, this will…
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Stop stripping line breaks from Leader Permission request comments section
Most people (myself included) when entering information for the leader in the permission request comment box, make an effort to format it as cleanly as possible with line breaks to organize provided information.
However, the code appears to strip all these line breaks from the text and drop a super messy blob of text in the request email that comes to leaders. This makes the leader's job unnecessarily harder because we have to mentally parse the blob back into the requester's intended presentation.
Could we please stop stripping the line breaks and preserve the intended format?
2 votes -
Remove web trackers from the web site
I recently observed that mountaineers.org had web trackers for
doubleclick.net
Facebook.com
Facebook.netI dislike having my activity on the web survailed. Why should an advertising consortium or Facebook know what I'm doing on the mountaineers web site?
Do the members or the organization benefit from allowing these trackers? If not, please I would much prefer they not be on our web site.
2 votes -
Easier to see instructor opportunities: Combine instructor opportunities and add them as a filter with all other activities
Make it easy to see instructor opportunities for courses and clinics by showing them directly in the 'find activities' page. Today, when one selects 'find activities' they see 18 types of activities including hiking, scrambling, sea kayaking. But to see course instructor opportunities one has to click on 'volunteer' --> 'volunteer with us' --> scroll halfway down to click on 'find instructor opportunities'.
As a volunteer-led organization, it's important to make finding instructors as low-friction as possible and putting 'instructor opportunities' in the same page with all the other activities will go a long way in giving our members that…
8 votes -
Add to Calendar Link in emails
When you receive an email for an activity or a course that you have signed up for, have an "add to calendar" link in the email
3 votes -
Virtual option for all beta and brew events
Using Zoom for beta and brew events was great. Events that are live only seems like regression in terms of impact by driving, and time required by members (particularly those not close to the program center). I suggest streaming these events to allow members from the entire region to view, instead of only those conveniently located to the program center.
1 vote -
Swap "Meeting place and time" and "Leader's Notes" on trip listing
A frequent leader pain point is participants who obviously don't read the entirety of the trip listing before signing up and especially before requesting leader permission.
Most leaders will put instructions on information they want for leader permission in the "Leader's Notes" section, but many participants don't see it because it ends up hidden under the "More+" collapse link. Some leaders even make a point in ALL CAPS to try to get participants to click "More+".
I believe that swapping these two sections and making "Leader's Notes" the headline that doesn't get hidden would improve this situation and make it…
1 vote -
Add "Submit Incident Report" to Lodge stays
Add incident reporting button to lodge stays. Lodges have their own inherent dangers, like falling out of bunks, falling down stairs, sliding down hills out of control, or having a bench fall over on someone's foot while she vacuums.
3 votes -
Warning when you click "Copy E-mail Addresses" if you have private and public profiles checked
The Mountaineers has a policy that if you are emailing people with a profile set to Private, you should put them in BCC. It would be helpful if the site gave a warning pop-up when you have selected both public and private profiles and click "Copy E-mail Addresses" as the next logical step is that those emails get pasted into a "To" line.
The warning could simply remind leaders that they should put Private profiles in BCC and maybe link to the policy.
I'm not entirely sure if using the "Send E-mail" button will properly sort the emails into the…
2 votes -
Track Shopping Cart Donations
Add some sort of flag on donations made during checkout (at the cart donations) so that we can identify and track them in salesforce. A checkbox would be sufficient.
6 votes
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