18 results found

1. Difficulty Label Changes

   The long-form of this proposal with better formatting and screenshots is here:
   https://docs.google.com/document/d/1Vef3Nw-ulHzJdeKUhYSv95PX7FcAcigM7R2z6H5tn8g/edit?usp=sharing

   This is a copy-paste and loses formatting:

   ==========================

   Problem
   All trips posted have a “Difficulty” rating and a “Leader Rating” value, but trip listings only display the Difficulty rating. Sometimes the difficulty of a trip is indicated by the combination of the difficulty field and the trip template. For example, an Intermediate Snowshoe is posted using an “Intermediate Snowshoe” template and will have a difficulty label to indicate how strenuous the trip is expected to be. Other activities, such as Cross-Country Skiing, indicate the trip difficulty solely through the difficulty label.

   There are some major problems with the website’s current approach to difficulty labels.

   There is a global list of difficulty labels for all activities
   Each place listing can have (and usually does have) a default value for difficulty. This means for places that support multiple kinds of activities, there will be multiple different labels here for each activity.
   This field auto-populates with the default for the place. Because it has a default, the trip leader is not required to look at or change this field and in the overwhelming number of cases, does not. This means that the trip will be listed with a bunch of confusing, irrelevant difficulty labels that participants find extremely hard to reason about.

   Other times, the default value is “Varies” and that gets carried through. In many many cases, using the default difficulty value is incorrect.

   Proposal
   I propose some changes that will better set our leaders up for success:
   Restrict Difficulty Values: Instead of maintaining a global list of difficulty labels, tie the list of possible difficulty values either to the trip template or the activity type. This way when the trip leader selects the field, they will only be given options relevant to the activity type.

   Activity Template
   Labels
   Day Hike
   Easy, Moderate, Strenuous, Very Strenuous
   Alpine Scramble
   Strenuous 1-5, Technical 1-5
   Winter Scramble
   Strenuous 1-5, Technical 1-5, Winter Scramble
   Cross-Country Ski
   G-XC1-4 Groomed, U-XC1-4 Ungroomed
   Basic Snowshoe
   Easy, Moderate, Strenuous, Very Strenuous
   Intermediate Snowshoe
   Easy, Moderate, Strenuous, Very Strenuous
   Backcountry Ski
   M1 Intermediate, M2 Advanced, M2G Advanced Glacier, M3 Expert, M3G Expert Glacier
   Bikepacking
   Easy, Moderate, Strenuous, Very Strenuous
   Basic Rock Climb
   Strenuous 1-5, Technical 1-5
   Basic Glacier Climb
   Strenuous 1-5, Technical 1-5
   Sea Kayak
   Sea Kayak I-VI
   Trail Running
   Easy, Moderate, Strenuous, Very Strenuous, Ultra, Advanced Ultra 1, Advanced Ultra 2

   Opt 1 - Template: Internally, this would mean that the template object would need a new field called “Difficulty Tags” (or something) that would include all of the possible difficulties. When creating a trip, the “Difficulty” field would work the same as it does today, except that the list of tags you are allowed to add is restricted to the possible difficulties from the activity template, rather than the global list it looks at today.

   Opt 2 - Activity Type: The above would require each activity template to have the difficulty field set the same. For example, all three Snowshoe activity templates would require you to go in and set the difficulty values to the same labels for each template. It might be more convenient to leverage the “Activity Type” field to get the list of possible labels. In that way, since all three snowshoe templates are already marked as “Snowshoeing” activity types, you would just need to associate “Snowshoeing” with the relevant tags to get the validation, and you would not need a template-specific list (instead you’d need a table linking activity type to the allowed tags).

   On trips, make Difficulty a required field and, in cases where there are multiple potential activities, do not attempt to set any default value. This will force leaders to put something here. An exception here would be when the place listing only has one difficulty rating (for example, a peak is only ever a scramble peak, so the default scramble rating is fine, or a sea kayak trip), but any place where there are a bunch of labels, they should probably be removed as the Difficulty default and moved into the route description, like this example from the website: Pinnacle, Plummer, Denman, Lane & The Castle — The Mountaineers

   This also makes sense given that many places have a bunch of routes that you select from the “Alternate Names” dropdown, and the odds that the default difficulty is correct for all of those routes is… low.

   An alternative you could consider would be to allow the difficulty field to remain for multi-activity types, but to prune the list when the template is used to erase any labels that don’t match the activity template or activity type.

   For example, consider Amabilis Mountain, which has labels for backcountry skiing, cross-country skiing, and snowshoeing.

   Difficulty: M1 Intremediate Ski, Strenuous, G-XC 4 Advanced Groomed, U-XC 3 Intermediate Ungroomed
   Depending on the template I use to post this, by cross referencing this field allowed value, I will get a different result, because any label that’s not in the allow list for the activity type would be removed.

   Snowshoe
   Strenuous
   Backcountry Ski
   M1 Intremediate Ski
   Cross-Country Ski
   U-XC 3 Intermediate Ungroomed, G-XC 4 Advanced Groomed

   While it’s still not perfect–cross-country ski still ends up with two default labels–it’s going to be more accurate overall than what someone would see today, which is just all four labels.

   While there is a link to “Activity Overviews” for this field, it would be nice if the template could have a custom link to the activity-specific page. For example, the Alpine Scramble and Winter Scramble templates would link to (Scrambling — The Mountaineers).

   Summary
   To require the fewest changes for maintainers, my recommendation would be:
   Associate the “Activity-Type” label with a list of “Allowed Difficulty” tags and make the dropdown for the “Difficulty” field look at the allowed tags. If there are multiple activity types, then union the list of allowed tags.
   Make “Difficulty” a required field (i.e. cannot be blank).
   Leave all default values alone. When a trip is posted from a template, validate the default values against the allowed difficulty tags and remove any that aren’t allowed. If the activity type is changed, re-validate and update the Difficulty field (for example, if I change Amabilis from a snowshoe to backcountry ski, the difficulty field should auto-update from Strenuous to M1 Intremediate Ski by virtue of the validation).
   Add the activity-specific link to the trip template (this is nice-to-have, but absolute lowest priority).

   The long-form of this proposal with better formatting and screenshots is here:
   https://docs.google.com/document/d/1Vef3Nw-ulHzJdeKUhYSv95PX7FcAcigM7R2z6H5tn8g/edit?usp=sharing

   This is a copy-paste and loses formatting:

   ==========================

   Problem
   All trips posted have a “Difficulty” rating and a “Leader Rating” value, but trip listings only display the Difficulty rating. Sometimes the difficulty of a trip is indicated by the combination of the difficulty field and the trip template. For example, an Intermediate Snowshoe is posted using an “Intermediate Snowshoe” template and will have a difficulty label to indicate how strenuous the trip is expected to be. Other activities, such as Cross-Country Skiing, indicate the trip difficulty solely… more

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2. People Search

   This was spawned off from an existing thread:
   https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/37230223-integrate-fuzzy-logic-to-text-search-gh2837

   It was clear that "fuzzy search" as implemented there did not translate into a good people search experience.

   BACKGROUND

   Currently, the only way to search for members (contacts) is through the sitewide search mechanism. While we have dedicated search pages for "Find Activities", "Find Routes & Places" and "Find Courses, Clinics & Seminars", we have no such dedicated page for finding members. Your options are to either find them on some roster you have access to or to rely on the sitewide search.

   The problem is that the general sitewide search is not tuned to finding people, and when applied in this use case, it does a terrible job unless you get the member's name (first and last) EXACTLY right.

   Examples:
   "Travis Prescot" Finds ZERO hits, even though the most logical result should be "Travis Prescott"
   https://www.mountaineers.org/search#SearchableText=Travis+Prescot&b_start=0&type=mtneers.contact

   "Danielle G" returns a whole lot of "Dan"s and "Daniel"s, most of which don't have a last name starting with G, and few "Danielle"s.
   https://www.mountaineers.org/search#SearchableText=Danielle+G&b_start=0&type=mtneers.contact

   This can be improved by putting a wildcard after the G
   "Danielle G" still returns a bunch of "Dan"s and "Daniel"s but more "Danielle"s and at least most of the last names actually start with G! However, the average user of the website is NOT going to know how to use wildcards in search, so this is not a workable solution.
   https://www.mountaineers.org/search#SearchableText=Danielle+G&b_start=0&type=mtneers.contact

   And finally, an exact search for "Danielle Graham" returns me two results, both with this name, but the top search result has no information whatsoever.
   https://www.mountaineers.org/search#SearchableText=Danielle+Graham&b_start=0&type=mtneers.contact

   Bottom line, all of these non-exact search results are awful, and the exact search result could be improved.

   REQUEST

   Please add a "Find Members" search page that is tuned, optimized and tailored to finding members.

   Assume wildcards--we should never force users to put them (it's a techy trick that is not intuitive to regular users). That means if I put "Daniell" it should match "Danielle" but NOT "Dan", "Daniel" or anything else.

   In terms of the number of actual search fields, one is ideal, but only if it actually produces good results. If it doesn't then consider having multiple search fields:

   • First Name
   • Last Name
   • Email
   • Username

   Right now the general search field works for email and username ONLY if they are exact (otherwise it turns up nothing) but has serious problems generating rational results with a single search for first and last name.

   Since the search is specific to people, it should have facets relevant to finding people.

   • Checkbox for "Show expired members" (should default to off)
   • Checkbox for "Show guest members" (default to on?)
   • Multicheckbox for Branch affiliation
   • Committee Affiliation ("tag" style field where you type and it autocomplets)

   This was spawned off from an existing thread:
   https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/37230223-integrate-fuzzy-logic-to-text-search-gh2837

   It was clear that "fuzzy search" as implemented there did not translate into a good people search experience.

   BACKGROUND

   Currently, the only way to search for members (contacts) is through the sitewide search mechanism. While we have dedicated search pages for "Find Activities", "Find Routes & Places" and "Find Courses, Clinics & Seminars", we have no such dedicated page for finding members. Your options are to either find them on some roster you have access to or to rely on the sitewide search.

   The problem is that the general sitewide search… more

   3 votes

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3. Limit use of low contrast fonts

   I have a big, but I think important ask. My vision is not crisp, in fact worse than that. In order to read text, I require fairly high contrast. When light grey font is used, it is a blur, even when enlarged, to me and others with less than acute, young eyes. The Mountaineers Templates use quite a lot of light grey font and it is not editable. When doing web design for the Mountaineers, could you please consider making it a point to use black font on light backgrounds or white on dark backgrounds so that we all can read it without such a struggle?

   I have a big, but I think important ask. My vision is not crisp, in fact worse than that. In order to read text, I require fairly high contrast. When light grey font is used, it is a blur, even when enlarged, to me and others with less than acute, young eyes. The Mountaineers Templates use quite a lot of light grey font and it is not editable. When doing web design for the Mountaineers, could you please consider making it a point to use black font on light backgrounds or white on dark backgrounds so that we all can… more

   4 votes

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   2 comments  ·  Feedback Surveys  ·  Delete…  ·  Admin →
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   Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is transitioning to priority and will be considered as part of a larger project to make changes to fonts and colors to improve the user experience for everyone.

4. Add "Submit Incident Report" to Lodge stays

   Add incident reporting button to lodge stays. Lodges have their own inherent dangers, like falling out of bunks, falling down stairs, sliding down hills out of control, or having a bench fall over on someone's foot while she vacuums.

   5 votes

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   0 comments  ·  Lodges  ·  Delete…  ·  Admin →
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   Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to priority. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

5. Installment Payment System for Donations

   While we have monthly donations, we would like to request a payment installments specifically for donations that would have a start and end date that can be broken out by month or by quarter or any schedule identified by the donor. It may be similar to the proposal put forward for courses, however, will be different because this payment schedule would specific for an individual rather than a product.

   6 votes

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   1 comment  ·  Fundraising  ·  Delete…  ·  Admin →
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   Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to priority. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

6. Pop-up/dialogue reminder to check information when re-submitting youth forms

   When youth forms expire and are in need of renewal, all guardians have to do is re-save information in order for the form to be current for the next 365 days. For program participants who have been a part of programming for a year or two, and might have changing medical, dietary, or transportation needs, this means that information is often outdated when shared with program managers and staff. (For example, a participant who was 6 when the forms were filled out may have new diagnoses or updated dietary preferences when they are 12 that have not been reported out since then.)
   To address this, anytime after the first renewal of the form, a dialogue box could pop-up when guardians save the form that says something along the lines of "Thank you for updating your [specific name of youth form]. Please be sure the following information is up to date before saving the form for the upcoming year: [for Youth Information form the following] Parent/Guardian contact information, Emergency Contact information, Health information including allergies and medications, and Special Circumstances such as dietary needs. [for Youth Programs form] Transportation information including pick up persons and Program Waiver."

   When youth forms expire and are in need of renewal, all guardians have to do is re-save information in order for the form to be current for the next 365 days. For program participants who have been a part of programming for a year or two, and might have changing medical, dietary, or transportation needs, this means that information is often outdated when shared with program managers and staff. (For example, a participant who was 6 when the forms were filled out may have new diagnoses or updated dietary preferences when they are 12 that have not been reported out… more

   3 votes

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   Priority  ·  1 comment  ·  Youth  ·  Delete…  ·  Admin →
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7. Add Address Verification Service

   What: Consider adding an address checker to the website to help manage number of bad addresses (incorrect unit, missing zip code, etc). This tool could help us verify/correct postal addresses.
   Why: Potentially important for decreasing amount of mail that is marked undeliverable and returned to the PC

   3 votes

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   0 comments  ·  Infrastructure  ·  Delete…  ·  Admin →
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   Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to priority as we plan on testing out a new way to manage addresses within Salesforce to hopefully clean up addresses.

8. Seminars and Course Activities Will Not Stay Private

   Seminars and other course activities (lecture and field trips) will not stay private. They are continuously "self publishing" a few minutes after being withdrawn. Repeated withdrawals do not help - the seminar or course activity will self-publish ad infinitum. This causes seminars and other course activities to become publicly visible while they are still being developed and reviewed. Sometimes committee reviews - the review/discuss/edit/repeat cycle - can take a few weeks, so having those half-done seminars and courses live on the website is a problem.

   This seems to be a new website bug for 2021? I don't remember seeing it before, but it's possible we just didn't notice before.

   Seminars and other course activities (lecture and field trips) will not stay private. They are continuously "self publishing" a few minutes after being withdrawn. Repeated withdrawals do not help - the seminar or course activity will self-publish ad infinitum. This causes seminars and other course activities to become publicly visible while they are still being developed and reviewed. Sometimes committee reviews - the review/discuss/edit/repeat cycle - can take a few weeks, so having those half-done seminars and courses live on the website is a problem.

   This seems to be a new website bug for 2021? I don't remember seeing it… more

   5 votes

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   5 comments  ·  Courses, Clinics & Seminars  ·  Delete…  ·  Admin →
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   Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to priority. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

9. Add Pronoun Field to Rosters

   We not only want people to be comfortable being themselves, but also to be celebrated for their identities and what makes them unique. In addition, we try to build a culture where we don’t make assumptions or pass judgment on each other. So if a person chooses to tell you their pronouns (in their profile or otherwise), they are simply letting you know how you can refer to them, without you having to make any assumptions.

   Part 1 - Add pronoun field to profile edit form and profile display.

   Part 2 - Add pronoun field to roster displays and downloads.

   11 votes

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   0 comments  ·  Members  ·  Delete…  ·  Admin →
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   Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to priority. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

10. Update "Last Activity Led" column in committee rosters to add co-leaders and exclude cancelled trips

    Currently, the "Last Activity Led" column in committee rosters on the website only factors in activities where the contact is listed as the Primary Leader, and includes activities that were cancelled.

    Please exclude cancelled activities from this calculation, and include activities where the contact is listed as a Primary Leader OR a Co-Leader.

    7 votes

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    3 comments  ·  Rosters  ·  Delete…  ·  Admin →
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    Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is moving to priority. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

11. Add a Calendar View of the My Activities Page SD411

    As a logged in member or guest, allow me choose a calendar view/display of the My Activities page where I can see all of my activities on a calendar and subscribe to an iCal feed of my activities and events so that I can better manage my schedule.

    NOTES:
    Ideally we'd continue to have one My Activities page and add "buttons" to toggle between the "List" and "Calendar" views, even though they may be two different pages/links.

    • 

    17 votes

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    9 comments  ·  Members  ·  Delete…  ·  Admin →
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    Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is moving to priority. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

12. Course activity review tool for courses with 2-3 activities SD664

    Include some bulk review and update tools for courses where we only 2-3 required activities. For courses like WFA, Navigation or Basic Snowshoeing with just a couple required field trips/lectures make a roster preview and download that allows you see that a student is registered for all required activities and then their participant result and probably participant notes. This is probably exception report for a course roster compared to 1-3 activity template roster (on screen and download).

    For more involved courses we are hoping to build a mega download of all activities for students involved in that course. See listing here: http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/34125481-create-a-course-roster-export-that-contains-field

    Include some bulk review and update tools for courses where we only 2-3 required activities. For courses like WFA, Navigation or Basic Snowshoeing with just a couple required field trips/lectures make a roster preview and download that allows you see that a student is registered for all required activities and then their participant result and probably participant notes. This is probably exception report for a course roster compared to 1-3 activity template roster (on screen and download).

    For more involved courses we are hoping to build a mega download of all activities for students involved in that course. See listing… more

    7 votes

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    Priority  ·  5 comments  ·  Courses, Clinics & Seminars  ·  Delete…  ·  Admin →
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13. Add filters to the My Activities page

    Filters to add include Activity Type, Trip Result, Participant Role, and Participant Result. This is useful for leaders to review participant activity info for leader's permission requests. It is also useful for helping keep committee rosters up-to-date.

    9 votes

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    1 comment  ·  Members  ·  Delete…  ·  Admin →
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    Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

14. No Show Status on Activity should override awarding badges

    No Show status on a roster should not result in badges being awarded

    8 votes

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    1 comment  ·  Rosters  ·  Delete…  ·  Admin →
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    Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is moving to priority. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

15. Photo Captions and Credit for Images

    Give authors photo credit and add captions to image son our website. Just small text underneath the photo for a brief caption and photographer credit.

    16 votes

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    5 comments  ·  Content  ·  Delete…  ·  Admin →
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    Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    Hello All -

    I wanted to provide an update on this item! Since this idea was set to 'in-progress' we have been able to fulfill the following:

    • Images used in blogs have a caption on them that provides credit to the photographer.
    • Images used within the body of web pages are able to give photographers credit through the use of alt text when you hover over the image.

    What we are still missing is the ability to give credit for images used in routes/places and on some landing pages. This task ended up being larger than expected and was unable to be completed during the most recent development window. We are changing the status of this idea to 'Priority' instead of 'Complete' so that we can schedule this outstanding step in the future.

16. Develop functionality for Activity Programs and Outings/Combos SD154/GH1639

    This is functionality would be much like what we have for courses and would be for activity programs like Explorers and Venturing Crew, activity outings like Yosemite Climbing and "combo" activities like Hike & Stewardship and Cathedral Rock & Mount Daniel. We need to be able to group a few activities (and maybe a couple lodge stays) under one "umbrella" Outing and use a "manage registration" style feature to register for them and the Outing as a whole like we do for courses.

    30 votes

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    11 comments  ·  Activities  ·  Delete…  ·  Admin →
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    Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is moving to priority. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

17. Add Message Board/Forum Capability

    Would be great to have a space where leaders could put up an activity idea and find out if other leaders might be interested in joining up for key swaps, car camps, etc. Leaders could ask for anyone's recent experience with a particular trail or trailhead. On the same space, members could put up a trip that they'd like to do and see if they can interest a leader in doing it; barring that, to find other members who might like to do it privately.

    Originally titled: Message board for leaders and members wanting to coordinate an activity

    Other uses include general discussion, discussion in committees and courses, and a gear marketplace.

    Would be great to have a space where leaders could put up an activity idea and find out if other leaders might be interested in joining up for key swaps, car camps, etc. Leaders could ask for anyone's recent experience with a particular trail or trailhead. On the same space, members could put up a trip that they'd like to do and see if they can interest a leader in doing it; barring that, to find other members who might like to do it privately.

    Originally titled: Message board for leaders and members wanting to coordinate an activity

    Other uses… more

    26 votes

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    19 comments  ·  Members  ·  Delete…  ·  Admin →
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    Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    Hello All -

    
    

    We are gathering information from members and volunteers that will help us with a few of our top priority ideas, including this one! If interested, please take this 1-3 min survey to help us gather more member input to help prioritize and craft future improvements!

18. Make it possible for website to process multiple payments for trips like Global Adventures and Youth Programs

    Make it possible for deposits to be taken and then remaining balance paid through the website.

    User Story: As a parent registering my child for a youth program, allow me to choose to pay the full amount, or automatically pay in equal monthly installments from this month through the last month of the program with a credit card so that staff need not keep credit card info on file (security risk) and process these cards manually every month.

    Note: Though specifically requested for our youth programs, this payment system could be used for any program of sufficient length and cost.

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    10 comments  ·  Activities  ·  Delete…  ·  Admin →
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    Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is moving to priority. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements