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General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.

We receive lots of great ideas, so please search the forum before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation, and how it could benefit The Mountaineers. If you want to learn more about what we've already implemented and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have forms for you to give feedback when you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

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714 results found

  1. Sort activities by date when using a button to link members to a search

    We use a button on our committee page to direct people to a pre-selected list of activities. When you click on the button, the list of activities comes up but it doesn't sort by date. Can we get these sorted by date because there's no option to sort by date when we use a button. Here's a link that directly shows how these trips aren't sorting by date:

    https://www.mountaineers.org/activities/activities#b_start=0&c8=Tacoma&c17=0&c4=Day+Hiking&c2=%22welcome+to+hiking%22

    1 vote

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  2. Dietary preferences in user profiles

    Our active members sign up for numerous events. Every event that includes food requires then to tell us their dietary needs. Again. And again and again. Their dietary needs rarely change, so it's silly that we force them to keep telling us the same thing.

    Member profiles/preferences should have that data and it should automatically populate all activities / events / stays where food is served.

    Two settings should encompass 99% of use cases. A radio button to select a dietary preference from: (any / mediterranean / pescatarian / vegetarian / vegan), and a free form field to express food…

    2 votes

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  3. Splash Page for Course page/applications

    The Mountaineers course pages do not have a feature that displays when the application period is or when an application period closes. The current process is to put the application period in the text/leader information about the course, which is often not seen by interested folks. In the last 3 years, some 1 course see anywhere from 4-15 people asking to register after the posted registration date because they did not read or see the leader notes.

    This is not a unique problem as many other course have the same issues, especially the high demand courses. This is resulting in…

    3 votes

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  4. Add the words " &/or Charts" to wording in "Routes/Places Recommended Maps"

    Under Routes/Places tab it states: "Recommended Maps". Since salt water based trips use "Charts" rather than "Maps" I suggest making the statement read "Recommended Maps &/or Charts".

    Some activities may use both a land based map and a water based chart so having " &/or" covers activities that only require a map or only require a chart as well as activities that require both a map and a chart.

    This is a small issue, and it is certainly not critical however using the correct terminology improves the overall validity and accuracy of the website.

    1 vote

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  5. Make horizontal scroll bar always visible on large rosters

    I've mostly noticed this with events, but Jeff said it is true across all our rosters. It would be great to have the horizontal scroll bar always visible on the screen - for large rosters with more rows and columns than fit on a screen, you have to scroll down to scroll across, then go back up ... at which point you can't see the info in the leftmost column to know what you're looking for. It makes for a very clunky user experience trying to go back and forth between horizontal and vertical scrolling.

    1 vote

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  6. Clarify that "Add 3% to cover credit card fees" is only for donations

    Consider adding some clarifying language or different shading to the script for the '3% for credit card fees' check box. Although it is clearly displayed in the donations section, folks often want to cover the fees regardless of it's for a donation or a course/activity/program fee, and it can be confusing when the cart total does not change. I suggest updating the below language to "Add 3% to over credit card fees (for donations only)."

    2 votes

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  7. Change trigger for Notify Me list

    Modify the trigger for sending an email to the 'notify me' list for events from 1 ticket available to at least 2 (maybe up to 5). Currently when folks sign up to be notified of tickets, they often go to the event page to find no tickets are available anymore.

    1 vote

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  8. Event Tickets Timing-Out in Cart

    The problem: Event rosters are not entirely accurate because if an individual adds a ticket to their cart and the cart times out, they are automatically moved to ‘canceled.’ Sometimes this is okay if the order of operations is such that the ticket times out and then after they register again. However, if it’s the other way around (purchase ticket, go to purchase another, times out) they show up as canceled where they should still stay registered. This seems to create duplicate entries on the event roster.

    Why it matters: This has implications for staff and volunteers managing events because…

    1 vote

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  9. Incident Report and Safety Tracker

    Our safety committee is dealing with incident reports from 15,000 members and those incident reports are going into volunteer emails and haphazard spreadsheets when they really need to go in a ticketing type tracking system (maybe uservoice) where they can be marked as in-progress or completed and have a thread that shows communication/work that has been done. Ideally you'd also be able to tag issues. This allows committee members to easily see which incidents need to be followed up on and which incidents are happening regularly and it needs to be escalated to a risk management issue. Right now there…

    1 vote

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  10. Display core-requisite badge status on course roster

    As a course administrator, it becomes difficult to manage and check on every individual's requirements to be met for the graduation needs of the respective course. When courses require core-requisite badges in order to graduate, display the course roster with additional columns stating when the respective badge was awarded to an individual for each core-requisite badge. This will immensely improve the process for course administrators to check on verifying individuals' records before graduating them. Also, providing a great tracking tool to follow up on individuals needing more help with courses and such.

    2 votes

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  11. Add badge expiry date to course roster export

    Currently, the course roster downloads display all the badges an individual has earned whether it is expired or active. It would be good to know if the badge is still active and hence requesting a change to roster downloads to include an expiration date. This will help all the courses that require their students to have core-requisites badges to be current for their graduatation.

    2 votes

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  12. Add details to personal notification emails

    Many activities (especially climbing) have specific notes from leaders that the activity is restricted to a specific group within the branch. This puts the participants in disbelief about finding climbs to go on.
    As climb leaders have gotten better at stating these restrictions on the activity page, having activity descriptions and leader notes added to the notification email would be highly appreciated by the member - so we can have a more informed decision to click on the link and reach out to the leader. This will reduce the traffic on the website and will improve the well-being of our…

    1 vote

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  13. Installment Payment System for Donations

    While we have monthly donations, we would like to request a payment installments specifically for donations that would have a start and end date that can be broken out by month or by quarter or any schedule identified by the donor. It may be similar to the proposal put forward for courses, however, will be different because this payment schedule would specific for an individual rather than a product.

    4 votes

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  14. Track Shopping Cart Donations

    Add some sort of flag on donations made during checkout (at the cart donations) so that we can identify and track them in salesforce. A checkbox would be sufficient.

    5 votes

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  15. Pop-up/dialogue reminder to check information when re-submitting youth forms

    When youth forms expire and are in need of renewal, all guardians have to do is re-save information in order for the form to be current for the next 365 days. For program participants who have been a part of programming for a year or two, and might have changing medical, dietary, or transportation needs, this means that information is often outdated when shared with program managers and staff. (For example, a participant who was 6 when the forms were filled out may have new diagnoses or updated dietary preferences when they are 12 that have not been reported out…

    3 votes

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  16. Add 'kid code' prefix to the Youth Flag Report form for cleaner report out process

    all information pulled from the Youth Programs Form regarding transportation currently populates in the same column on the Youth Flag Report. This means that kid codes, pick up list contact info, and parent approval initials all show up in the same place on the form which complicates the process of creating program check-in/check-out forms for roster managers. It would be ideal for kid codes to populate separate of pick up lists and to have their own column in order to clarify this process.

    3 votes

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  17. Hide or replace the weather link on a Route-Place if the US link doesn't apply

    We sometimes post Routes-Places that are outside the US and the weather link produces an error message, which is clunky and makes potential participants think that something is wrong with the listing, when in reality the weather link given just doesn't work in those places. Would be good to have the choice to hide or modify the weather link in a route-place.

    1 vote

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  18. Add Checkeout as Guest Option for Events with FREE Tickets GH3704

    For events with FREE tickets allow those obtaining tickets to checkout as a guest so they need not first establish a profile/account.

    1 vote

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  19. Display dates of Submitted Leader Applications

    The new Submitted Last Application page is very helpful. Thanks.

    https://www.mountaineers.org/volunteer/volunteer-with-us/leader-applications/submitted-leader-applications

    It would be very helpful to include the application date in the information shown to volunteers. Currently, for example, there are almost 200 Hike-Backpack Leader Applicates dating back about 5 years, but they are all displayed in a single very large last that shows only the applicant names. It's possible to learn the date of an application by clicking it a noting the timestamp in the URL, but many volunteers are not sufficiently tech-savvy to do that, and it's necessary to click on each application individually in order to…

    1 vote

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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
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    Completed Sep 2022. 


    Notes:

    - Added "Date Submitted" field to application forms and set its default to today's date. This data will be available to forms submitted from now on.

    - Changed "Submitted Forms" buttons/links to be the folder contents view which has a "Last Modified Date" column, as close as we can get o s submitted date for the submitted forms folder. 

  20. Easier to see instructor opportunities: Combine instructor opportunities and add them as a filter with all other activities

    Make it easy to see instructor opportunities for courses and clinics by showing them directly in the 'find activities' page. Today, when one selects 'find activities' they see 18 types of activities including hiking, scrambling, sea kayaking. But to see course instructor opportunities one has to click on 'volunteer' --> 'volunteer with us' --> scroll halfway down to click on 'find instructor opportunities'.

    As a volunteer-led organization, it's important to make finding instructors as low-friction as possible and putting 'instructor opportunities' in the same page with all the other activities will go a long way in giving our members that…

    8 votes

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    Low Priority  ·  6 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
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