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General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.

We receive lots of great ideas, so please search the forum before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation, and how it could benefit The Mountaineers. If you want to learn more about what we've already implemented and what is up next, please visit our Technology Blog. Thank you for your participation!

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185 results found

  1. Swap "Meeting place and time" and "Leader's Notes" on trip listing

    A frequent leader pain point is participants who obviously don't read the entirety of the trip listing before signing up and especially before requesting leader permission.

    Most leaders will put instructions on information they want for leader permission in the "Leader's Notes" section, but many participants don't see it because it ends up hidden under the "More+" collapse link. Some leaders even make a point in ALL CAPS to try to get participants to click "More+".

    I believe that swapping these two sections and making "Leader's Notes" the headline that doesn't get hidden would improve this situation and make it…

    1 vote

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    New  ·  1 comment  ·  Activities  ·  Admin →
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  2. Stop stripping line breaks from Leader Permission request comments section

    Most people (myself included) when entering information for the leader in the permission request comment box, make an effort to format it as cleanly as possible with line breaks to organize provided information.

    However, the code appears to strip all these line breaks from the text and drop a super messy blob of text in the request email that comes to leaders. This makes the leader's job unnecessarily harder because we have to mentally parse the blob back into the requester's intended presentation.

    Could we please stop stripping the line breaks and preserve the intended format?

    2 votes

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  3. Limit use of low contrast fonts

    I have a big, but I think important ask. My vision is not crisp, in fact worse than that. In order to read text, I require fairly high contrast. When light grey font is used, it is a blur, even when enlarged, to me and others with less than acute, young eyes. The Mountaineers Templates use quite a lot of light grey font and it is not editable. When doing web design for the Mountaineers, could you please consider making it a point to use black font on light backgrounds or white on dark backgrounds so that we all can…

    3 votes

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  4. Warning when you click "Copy E-mail Addresses" if you have private and public profiles checked

    The Mountaineers has a policy that if you are emailing people with a profile set to Private, you should put them in BCC. It would be helpful if the site gave a warning pop-up when you have selected both public and private profiles and click "Copy E-mail Addresses" as the next logical step is that those emails get pasted into a "To" line.

    The warning could simply remind leaders that they should put Private profiles in BCC and maybe link to the policy.

    I'm not entirely sure if using the "Send E-mail" button will properly sort the emails into the…

    3 votes

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  5. Easier to see instructor opportunities: Combine instructor opportunities and add them as a filter with all other activities

    Make it easy to see instructor opportunities for courses and clinics by showing them directly in the 'find activities' page. Today, when one selects 'find activities' they see 18 types of activities including hiking, scrambling, sea kayaking. But to see course instructor opportunities one has to click on 'volunteer' --> 'volunteer with us' --> scroll halfway down to click on 'find instructor opportunities'.

    As a volunteer-led organization, it's important to make finding instructors as low-friction as possible and putting 'instructor opportunities' in the same page with all the other activities will go a long way in giving our members that…

    8 votes

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    Proposed  ·  6 comments  ·  Volunteers  ·  Admin →
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  6. Add "Submit Incident Report" to Lodge stays

    Add incident reporting button to lodge stays. Lodges have their own inherent dangers, like falling out of bunks, falling down stairs, sliding down hills out of control, or having a bench fall over on someone's foot while she vacuums.

    3 votes

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    0 comments  ·  Lodges  ·  Admin →
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  7. Course-Activity Late Cancellation Management

    We have noticed that students are able to cancel from course-related activities after registration has closed. Some volunteers have requested a website improvement that would either prevent cancellations after registration date is closed, or better allow volunteers to manage this process. No-shows and late-cancellations have a big impact on volunteers' ability to successfully run programs.

    Our tech team identified that the ability to cancel after registration closes is not a glitch, but rather, has always been the way the website has operated. Currently roster email notifications can be used to manage when students cancel from an activity roster, but this…

    1 vote

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  8. Link event tickets to a salesforce revenue campaign as they are purchased GH3710

    The fundraising team would love it if there was a way to link event ticket purchases to a specific campaign as they came in so we can track revenue and ensure it is assigned to a specific fundraising effort and communicate with accounting if it needs to be assigned to a specific funding need. This would be similar to how we set up donation pages to assign to a specific campaign.

    6 votes

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    In Progress  ·  2 comments  ·  Events  ·  Admin →
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  9. Remove volunteer ages from Committee Meeting rosters

    A few months ago the ages of volunteers started showing up in the rosters for committee meetings (see screenshot). I'm guessing this may have been added to support youth, but most adults consider their age to be private information.

    Event rosters are viewable by anyone who has admin access, and it's common for many committee members to have admin access for various reasons. For this reason, committee rosters are basically public to the committee. Publishing everyone's ages does not seem appropriate.

    This does not seem to be a problem specific to committee meetings. Most adults do not want the age…

    1 vote

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  10. Map units in feet

    Wouldn't it be cool if the maps on the website displayed elevation in feet rather than meters?

    1 vote

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    0 comments  ·  Activities  ·  Admin →
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    This idea is moving to proposed. This request is technically possible but would require custom work for our development team to translate meters to feet when populating the map. If this request gains additional following we can look into prioritizing this effort. To learn more about the updated feedback status options and process, visit this blog:  https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

  11. Installment Payment System for Donations

    While we have monthly donations, we would like to request a payment installments specifically for donations that would have a start and end date that can be broken out by month or by quarter or any schedule identified by the donor. It may be similar to the proposal put forward for courses, however, will be different because this payment schedule would specific for an individual rather than a product.

    4 votes

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    0 comments  ·  Fundraising  ·  Admin →
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  12. Pop-up/dialogue reminder to check information when re-submitting youth forms

    When youth forms expire and are in need of renewal, all guardians have to do is re-save information in order for the form to be current for the next 365 days. For program participants who have been a part of programming for a year or two, and might have changing medical, dietary, or transportation needs, this means that information is often outdated when shared with program managers and staff. (For example, a participant who was 6 when the forms were filled out may have new diagnoses or updated dietary preferences when they are 12 that have not been reported out…

    3 votes

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    New  ·  1 comment  ·  Youth  ·  Admin →
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  13. Event Tickets Timing-Out in Cart

    The problem: Event rosters are not entirely accurate because if an individual adds a ticket to their cart and the cart times out, they are automatically moved to ‘canceled.’ Sometimes this is okay if the order of operations is such that the ticket times out and then after they register again. However, if it’s the other way around (purchase ticket, go to purchase another, times out) they show up as canceled where they should still stay registered. This seems to create duplicate entries on the event roster.

    Why it matters: This has implications for staff and volunteers managing events because…

    2 votes

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  14. Email Incident Report Link Instead of Deatils GH3753

    For increased security, instead of sending all the details of an incident report, send a link to the incident report that was submitted. The incident report link should be sent to:

    • Safety Committee Admins
    • Chair of sponsoring branch
    • Chair of sponsoring committee
    • Leader of activity
    • Report submitter
    1 vote

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    0 comments  ·  Safety  ·  Admin →
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  15. Display co-requisite badge status on course roster

    As a course administrator, it becomes difficult to manage and check on every individual's requirements to be met for the graduation needs of the respective course. When courses require co-requisite badges in order to graduate, display the course roster with additional columns stating when the respective badge was awarded to an individual for each co-requisite badge. This will immensely improve the process for course administrators to check on verifying individuals' records before graduating them. Also, providing a great tracking tool to follow up on individuals needing more help with courses and such.

    2 votes

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  16. Show plain text from PDFs instead of empty page with PDF link

    Look at the results of this search: https://www.mountaineers.org/search#SearchableText=behavior&path=%2Fabout%2Fvision-leadership%2Fboard-of-directors%2Fboard-policies

    Every single result is a link to a page that contains nothing but a PDF. This is lousy for SEO, which means you likely don't find what you're after using a search engine and it's also a lousy mobile experience. Extract the text from the PDFs and put it on the web page. Even badly formatted text is better than "only available in this PDF."

    1 vote

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    0 comments  ·  Content  ·  Admin →
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  17. Add profile link to roster

    There is a companion issue that made names clickable in the roster on the website: https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/8764993-make-names-on-roster-open-their-profile-so-you-can

    Here, I would like a column added to the CSV roster export with the link to someone's profile. There's currently a column for whether the profile is private or not, but no column with the actual profile link.

    This would serve the same purpose as the clickable name. In Excel, it will detect that these are links and make them clickable. That makes it easier for me to navigate to someone's profile.

    1 vote

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    0 comments  ·  Rosters  ·  Admin →
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  18. Show enrolled courses in course roster CSV export

    As a course administrator, I often need to know if students are enrolled in their co-requisite courses so I can send them appropriate reminders. In some cases, such as scrambling, we actually bump students off the roster who don't have or enroll in Wilderness Navigation before the course starts.

    With the course roster CSV export, I can determine if someone has already completed Navigation. However, there's no way for me to know if someone has is enrolled in the course without manually going to every student's profile and checking their course list. This is as abysmally slow as it sounds.

    1 vote

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  19. Add the option to have hosts notified by e-mail when people register for a lodge stay

    I would like the ability for hosts to elect to receive E-mails when a new person registers or cancels a lodge stay.

    1 vote

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    New  ·  0 comments  ·  Lodges  ·  Admin →
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  20. Clarify that "Add 3% to cover credit card fees" is only for donations

    Consider adding some clarifying language or different shading to the script for the '3% for credit card fees' check box. Although it is clearly displayed in the donations section, folks often want to cover the fees regardless of it's for a donation or a course/activity/program fee, and it can be confusing when the cart total does not change. I suggest updating the below language to "Add 3% to over credit card fees (for donations only)."

    2 votes

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    0 comments  ·  Members  ·  Admin →
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