General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
88 results found
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Make it possible for website to process multiple payments for trips like Global Adventures and Youth Programs
Make it possible for deposits to be taken and then remaining balance paid through the website.
User Story: As a parent registering my child for a youth program, allow me to choose to pay the full amount, or automatically pay in equal monthly installments from this month through the last month of the program with a credit card so that staff need not keep credit card info on file (security risk) and process these cards manually every month.
Note: Though specifically requested for our youth programs, this payment system could be used for any program of sufficient length and cost.
5 votes -
Trip reporting issue inverting images
It is most frustrating that the website inverts pictures sometimes and there is no recourse. Not sure what can be done about this but it would make filing trip reports faster and easier if the system worked more smoothly and without frustrating glitches like this. Also, improved support for smart phones would be nice so things worked more smoothly on these devices. Many of us don't use computers much anymore and it's frustrating when you have to turn your phone sideways to see the full contents of a field or for an onscreen button to work.
4 votesThis idea is moving from "New" to "Priority". Some technology volunteers and our developer team have looked into what is causing this and it requires changes to a background feature. This is a more involved fix but something we still plan to address.
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Notify course participants when new field trip/lecture within the course is posted
Once a course is live, leaders can add new field trips and lectures to the course offering. However, participants are often unaware of these additions unless course or activity leaders notify them manually through email or other channels. The Youth Team is currently exploring solutions to automatically notify course students when new activities are added. This system could eventually be expanded to adult courses as well, reducing the administrative burden on leaders by ensuring participants are automatically informed via email.
4 votes -
Display discounted pricing for Books/Activities
Right now, if you change the price of a book or activity for a "sale", there is no way to distinguish that new sale price for the past regular price. The ask is to create a way to clearly call out discounted prices.
4 votes -
People Search
This was spawned off from an existing thread:
https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/37230223-integrate-fuzzy-logic-to-text-search-gh2837It was clear that "fuzzy search" as implemented there did not translate into a good people search experience.
BACKGROUND
Currently, the only way to search for members (contacts) is through the sitewide search mechanism. While we have dedicated search pages for "Find Activities", "Find Routes & Places" and "Find Courses, Clinics & Seminars", we have no such dedicated page for finding members. Your options are to either find them on some roster you have access to or to rely on the sitewide search.
The problem is that the general sitewide search…
4 votesThis idea is moving to in progress! We are working to build out a member specific search page which will provide a place where members can 1) Search for members using a test search that uses wildcards automatically 2) Filters for membership status 3) Filters for branch. Depending on its adoption we can increase the features to include committee affiliation but that is more complicated.
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Add profile link to roster
There is a companion issue that made names clickable in the roster on the website: https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/8764993-make-names-on-roster-open-their-profile-so-you-can
Here, I would like a column added to the CSV roster export with the link to someone's profile. There's currently a column for whether the profile is private or not, but no column with the actual profile link.
This would serve the same purpose as the clickable name. In Excel, it will detect that these are links and make them clickable. That makes it easier for me to navigate to someone's profile.
4 votesThis idea is moving to proposed. This request is technically possible and will be considered for prioritization if 1) it gains additional following or 2) can easily be added to a prioritized roster change request. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Add Address Verification Service
What: Consider adding an address checker to the website to help manage number of bad addresses (incorrect unit, missing zip code, etc). This tool could help us verify/correct postal addresses.
Why: Potentially important for decreasing amount of mail that is marked undeliverable and returned to the PC4 votesThis idea is moving to priority as we plan on testing out a new way to manage addresses within Salesforce to hopefully clean up addresses.
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Provide Activity Feedback from participants/students to Asst. & Co- Leaders
After an activity participants are asked to provide feedback. This feedback loop is an important component of leadership development and allows leaders to learn how their approach is being received. However, Asst and Co-Leaders do not have access to this information and miss out on a valuable learning opportunity. For some, especially less experienced Asst Leaders, they may be tempted to emulate behavior they saw from a leader without the knowledge of how that was received by participants. In addition there may be comments, good or bad, about the Asst/Co- Leaders. Seems like not automatically sharing this with the entire…
4 votesThis idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Emails generated from email roster button should indicate hike post
When you have the same people on multiple hikes and they use the "email roster" button to communicate with the group, it can be unclear which group they are communicating with unless that participant remembers to include those details in the subject or the body of the email. We should automate including information on which hike post the email was sent from.
For example, if I get an email from "info@moutnaineers" suggesting a post-hike activity and I'm signed up for 10 hikes, I have no idea what date/hike the email refers to. I can look at the reply to but…
3 votes -
Per-badge content hosted (securely) on the website
As a committee chair and various leader, I would like be able to securely post content on the website and control access to it using badges that are awarded by my committee.
The primary use case would be open/close codes, where anyone with the Open/Close badge would be able to access the most recent codes through the website. A secondary use case would be committee- or course-specific combinations for cages or lockers that could also be controlled via badges.
(The underlying feature would be badges linked to RBAC for the website.)
3 votes -
course activities being moved to general members
when course activities are moved to general membership, can an email be released to those whose settings are set to get an email when a new activity is posted. From experience, people don't seem to know when hikes/backpacks are moving from a course to general membership. People have to look for the activity. Is this a setting that can be fixed or is it more involved?
3 votes -
Display Activity Start Time in Search Results
Currently, When we search Activities, you have to select each activity and click on "Show More" and scroll down to the bottom of the page, just to see when the activity starts. So, if I can only able to do an activity in the afternoon or later, and if I have 10 results for that day, I will have to click 30+ times, just to see the start time. That is very inconvenient and waste of time.
Any event search has date and time. So next to say 'Tue, May 5, 2026', it should say '8 AM'. This is a…3 votes -
Make end date of activity / event same as start date by default
I have found that setting the end date can be a bit time-consuming, as it requires navigating the calendar a second time, especially when scheduling events far in the future.
To make this smoother, would it be possible to implement two small changes?
(1) Default the end date to match the start date. A large number of our activities are single-day events, so this would save a step for most postings. Currently, there is a warning that shows up if we missed this step - which would be solved by doing so.
(2) For multi-day events, when a leader does…
3 votesHello KD -
I believe we should be able to re-use the function that automatically sets set-up and departure datetime for events. We are in the middle of an iteration at the moment, but will move this to priority as I believe it will require minimal development. If we find that is not the case, we may need to move it back to new.
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Add more details to Activity/Course alert emails
When a new activity alert is sent, it would be good to include more details such as summary, leader notes and description. There are many trips that are for a specific audience and it becomes tiring to click on all the trips and get disappointed to not find a trip to register for. Even if we can add a summary to them (as we now see in the find activities page on the website), we at the committee level can ensure the leaders and important info in the summary, especially if the trip is restricted to a specific audience.
- Submitted…
3 votes -
New Policy Rollout
Require that any new, approved policies include, as separate document, plan for implementation by volunteer leaders and name of person on staff who will be contact point for roll-out support.
3 votes -
Improve Functionality for Overlapping Enrollment Badges
Today, enrollment badges work as follows:
- When someone is added to a course with an "enrollment" badge - they are added to that badge's roster and the expiration date is set based on that course.
- If a student is added to a course with an enrollment badge that they already have - the badge's expiration date is updated to reflect whatever the newest course's expiration date is.
- Once a student completes a course, the enrollment badge is removed. It does not matter what course originally created the badge and/or what the expiration date.
It is uncommon for courses to share…
3 votesGiven it only impacts a few courses, this is not a high priority. However, if this is something we can easily accomplish or can be tied to another piece of work that is prioritized, it would be great to have this changed.
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Exportable PDF Feedback Reports
BACKGROUND
I have the ability to see my feedback history. As a committee admin I have the ability to see a portion of the feedback history for anyone who has led a trip for my committee. I cannot see the feedback history for someone who has led trips for some other committee.
USE CASE
As a Leadership Chair for various committees (current and past) I review leadership applications. Often these prospective leaders are already leaders for another branch and/or committee. As part of the feedback gathering process, it is important for me as the Leadership Chair to gather as much…
3 votesThis idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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demographics updates
I noticed that my demographic in my member profile had the wrong age group (unfortunately I continue to age). I only noticed it because I've been doing website testing today. Maybe there can be a prompt (or even a forcing function) for members to review their entire profile including preferences and demographics annually, as I'm sure other things change for members as well (marital status, activity interests, student status, etc). Maybe a button to go along with the waiver that forces them to scroll through their profile and select "I have reviewed and updated my profile" or something like that.
3 votesThis idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Pop-up/dialogue reminder to check information when re-submitting youth forms
When youth forms expire and are in need of renewal, all guardians have to do is re-save information in order for the form to be current for the next 365 days. For program participants who have been a part of programming for a year or two, and might have changing medical, dietary, or transportation needs, this means that information is often outdated when shared with program managers and staff. (For example, a participant who was 6 when the forms were filled out may have new diagnoses or updated dietary preferences when they are 12 that have not been reported out…
3 votes -
Add a trip plan upload and PLB checkbox
Add the ability to upload a "trip plan" to an activity. In addition, we would like a checkbox that indicates if the trip party is planning to carry a PLB. The ability to upload a trip plan is priority #1, and the PLB checkbox is priority #2 (if it is not a lot of additional work).
3 votes
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