General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
99 results found
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Call-out when a Course Roster change was after registration in notifications
Currently, the course registration open and close dates are only stored on the website and not in Salesforce. This means we are unable to use this information to inform leaders/coleaders when an activity roster change happened AFTER registration closes.
If we stored this in Salesforce, we would be able to change the email notification to make this clearer to leaders.
5 votesThis idea is in progress using internal development! We hope to have this in production within the next month.
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Difficulty Label Changes
The long-form of this proposal with better formatting and screenshots is here:
https://docs.google.com/document/d/1Vef3Nw-ulHzJdeKUhYSv95PX7FcAcigM7R2z6H5tn8g/edit?usp=sharingThis is a copy-paste and loses formatting:
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Problem
All trips posted have a “Difficulty” rating and a “Leader Rating” value, but trip listings only display the Difficulty rating. Sometimes the difficulty of a trip is indicated by the combination of the difficulty field and the trip template. For example, an Intermediate Snowshoe is posted using an “Intermediate Snowshoe” template and will have a difficulty label to indicate how strenuous the trip is expected to be. Other activities, such as Cross-Country Skiing, indicate the trip difficulty solely…5 votes -
Limit use of low contrast fonts
I have a big, but I think important ask. My vision is not crisp, in fact worse than that. In order to read text, I require fairly high contrast. When light grey font is used, it is a blur, even when enlarged, to me and others with less than acute, young eyes. The Mountaineers Templates use quite a lot of light grey font and it is not editable. When doing web design for the Mountaineers, could you please consider making it a point to use black font on light backgrounds or white on dark backgrounds so that we all can…
5 votesThis idea is transitioning to priority and will be considered as part of a larger project to make changes to fonts and colors to improve the user experience for everyone.
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View PDF files stored on the website in the browser
Allow PDF (and other browser viewable files) to be viewed in the browser.
The Seattle Sea Kayaking Committee is storing minutes as PDF documents. When you click on the file name (blue) what happens depends on the browser you are using. Some browsers (Firefox) allows the user to choose to download or view in a browser window. Other browsers (Safari and Chrome on Mac) always download the file.
If I just want to view the file, having it downloaded to my computer is inconvenient. Now I must navigate to the downloaded file, open it, and later decide if I want…
5 votesHello Tom & Others -
I am reaching out as this idea is moving from Proposed to Priority. I have identified the configuration setting in the code that is defaulting to download vs. view in browser behavior and am confident that with our new development environment our staff/volunteers have access to, we can complete this with minimal external development resources! This would be a huge benefit to desktop/mobile users. I hope to accomplish this over the next month or so and will convert this idea to "In Progress" once development has started.
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Additional Roles for Course Rosters
For Course rosters people can be associated with one of a hard-coded list of roles and can be advertised as a public contact for the course in that role. We are proposing that the list of roles be extended to better support current common practices. Specifically, we propose adding the following roles:
Co-leader
Assistant Leader
Content ManagerThe Co-leader and Assistant Leader roles are self explanatory. Larger courses may want to show multiple leaders as public contacts but still be able to identify a single person as the primary leader.
The Content Manager is the person who manages registration and…
5 votesThis idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Show member/nonmember status on rosters
For courses/events that generate income, it would be helpful to the committee leadership if we could tell if a registered person is a member or nonmember when we look at the detailed roster. The reason...fee structure is different and we can more easily figure out how much income was generated without having to have staff pull the info for us (when they are already very busy).
It would also be helpful for activity leaders to know who the guests are (so we can talk more about the Mountaineers/other committees and entice them to join).
5 votesOn event and course rosters it is possible to see membership status and who is a guest under the "membership status" column or the ". However, activities do not show this information. Adding this to the activity roster is possible and will be considered for prioritization if 1) it gains additional following or 2) can easily be added to a prioritized roster change request. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Add way to Embed EveryAction advocacy forms into blogs, webpages
Being able to embed the action form into a Mtnrs blog or webpage would simplify the number of steps/clicks members would have to take in order to engage on an action.
5 votes -
Make it possible for website to process multiple payments for trips like Global Adventures and Youth Programs
Make it possible for deposits to be taken and then remaining balance paid through the website.
User Story: As a parent registering my child for a youth program, allow me to choose to pay the full amount, or automatically pay in equal monthly installments from this month through the last month of the program with a credit card so that staff need not keep credit card info on file (security risk) and process these cards manually every month.
Note: Though specifically requested for our youth programs, this payment system could be used for any program of sufficient length and cost.
5 votes -
Provide for small window of time for conflicting activities to allow member to choose between the two.
The problem I experienced was that I was interested in a particular activity. I figured it would be a popular activity so I wanted to register as soon as the registration opened. When I tried to do that, I noticed the registration window was greyed out and I saw a message that I had a conflicting activity scheduled. I quickly went back to my list of activities and cancelled the one in conflict which had a waitlist of about 5 but I was a confirmed participant (of the two, my preference would have been for the new activity). In the…
4 votes -
Display discounted pricing for Books/Activities
Right now, if you change the price of a book or activity for a "sale", there is no way to distinguish that new sale price for the past regular price. The ask is to create a way to clearly call out discounted prices.
4 votes -
People Search
This was spawned off from an existing thread:
https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/37230223-integrate-fuzzy-logic-to-text-search-gh2837It was clear that "fuzzy search" as implemented there did not translate into a good people search experience.
BACKGROUND
Currently, the only way to search for members (contacts) is through the sitewide search mechanism. While we have dedicated search pages for "Find Activities", "Find Routes & Places" and "Find Courses, Clinics & Seminars", we have no such dedicated page for finding members. Your options are to either find them on some roster you have access to or to rely on the sitewide search.
The problem is that the general sitewide search…
4 votes -
Add profile link to roster
There is a companion issue that made names clickable in the roster on the website: https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/8764993-make-names-on-roster-open-their-profile-so-you-can
Here, I would like a column added to the CSV roster export with the link to someone's profile. There's currently a column for whether the profile is private or not, but no column with the actual profile link.
This would serve the same purpose as the clickable name. In Excel, it will detect that these are links and make them clickable. That makes it easier for me to navigate to someone's profile.
4 votesThis idea is moving to proposed. This request is technically possible and will be considered for prioritization if 1) it gains additional following or 2) can easily be added to a prioritized roster change request. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Add Address Verification Service
What: Consider adding an address checker to the website to help manage number of bad addresses (incorrect unit, missing zip code, etc). This tool could help us verify/correct postal addresses.
Why: Potentially important for decreasing amount of mail that is marked undeliverable and returned to the PC4 votesThis idea is moving to priority as we plan on testing out a new way to manage addresses within Salesforce to hopefully clean up addresses.
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Provide Activity Feedback from participants/students to Asst. & Co- Leaders
After an activity participants are asked to provide feedback. This feedback loop is an important component of leadership development and allows leaders to learn how their approach is being received. However, Asst and Co-Leaders do not have access to this information and miss out on a valuable learning opportunity. For some, especially less experienced Asst Leaders, they may be tempted to emulate behavior they saw from a leader without the knowledge of how that was received by participants. In addition there may be comments, good or bad, about the Asst/Co- Leaders. Seems like not automatically sharing this with the entire…
4 votesThis idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Phone Number Validation
I noticed in one of my activities that a member put their e-mail in the phone number field. This should not be allowed. Phone numbers should require validation to ensure that they satisfy the expected format.
4 votesThis item is moving to In-Progress and will be worked on in the next few weeks!
Please note, we will not be able to do as thorough validation on the emergency phone number as we are changing the intended use of that field to contain multiple phone numbers so users can easily provide multiple emergency contacts.
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Trip reporting issue inverting images
It is most frustrating that the website inverts pictures sometimes and there is no recourse. Not sure what can be done about this but it would make filing trip reports faster and easier if the system worked more smoothly and without frustrating glitches like this. Also, improved support for smart phones would be nice so things worked more smoothly on these devices. Many of us don't use computers much anymore and it's frustrating when you have to turn your phone sideways to see the full contents of a field or for an onscreen button to work.
3 votesThank you Doug for sharing this feedback/idea. I have taken a look at your most recent trip report and saw the inverted photograph. Once a photo is 'loaded' upside down, there is no way in the website to flip the photo. I was able to download the photo, flip it, and re-upload it which worked but ideally the photo should not flip upon load. To help me understand what may be going on with the initial load (and see if we can prevent such a use case in the future), can you share the original photo you uploaded for me to test with?
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"Subscribing To" or "Liking" a Newly Posted Activity To Receive Updates About It
The activity email notification is great but often times it notifies me of activities that have been posted but are not open for registration.
It would be great if I, as a hopeful participant, am notified about an activity I'd like to register for at some point. If I could "like it" or show interest by "subscribing" to the activity that way I can get updates if anything changes regarding the activity (e.g., roster fills, registration date changes, trip cancelled, etc.). The number of "likes" or "subscribers" could be visible on the activity page to notify other participants of levels…
3 votes -
Alerts & Notifications Preferences for "Audience" Field
Members are able to setup alerts and notifications based on activity type (e.g. "day hiking"), branch, etc. It should be possible to configure notifications based on the audience (e.g. "adults", "20-30 somethings", etc.). This would allow for members to include notifications only for audiences they're interested in.
3 votes -
Viewing profiles from roster on mobile
When clicking through a roster (roster section on the activity, not back-end roster manager) on mobile (android, Firefox or chrome browser), the profile display cuts off half of the profile, including the x button. I need to turn off rotation lock and rotate my display to close out (or hit "back" which takes me to the page I was on before the activity page).
3 votesHello Mckenzie -
Thank you for submitting this idea! You are correct that the user experience is poor for mobile when looking at profiles. I wanted to just call out how to exit that page in the current state so that you can use the work around until a change happens in experience. If you select anywhere on the screen that is not the pop up (grey areas) then the pop up will close. This is a workaround if you do not see the checkbox on your screen.
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Provide more clarity or even a link to let students manage their registration from the course activity page itself
Currently the text under register participant banner is clear but I keep getting emails from students on trying to not able to know the steps on how to manage their registration for course activities.
Suggestion:
(1) Add language more clearly on the steps to follow after visiting the course page such as clicking "Manage Registration" OR
(2) If possible, have the link to manage course registration available on all course activities.3 votesHello KD/Lynn -
We are unable to link the course registration popup directly on the activity - but we can update the language/information provided on the activity registration notice to make it clearer for students. Do you have any suggestions based on what you have heard from students? I think having the action (visit the course page) clearer with either the link there or a button would help ensure people know to follow the link presented to the course page. Thoughts?
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