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General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.

We receive lots of great ideas, so please search the forum before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation, and how it could benefit The Mountaineers. If you want to learn more about what we've already implemented and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have forms for you to give feedback when you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

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185 results found

  1. Make better season pass functionality for lodges

    Allow me to enter a season pass code for each person I am registering and pay for those who don't have season passes in the same transaction.

    3 votes

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    2 comments  ·  Lodges  ·  Admin →
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  2. Allow changing quantities for refunds GH1847

    Right now its hard to do refund for purchases with quantity greater than 1. Now that we are selling merch we need to fix this functionality

    3 votes

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    0 comments  ·  Members  ·  Admin →
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  3. Activity Seach Option: Meet Prerequisites SD640

    Have an option to filter out activities you are not eligible. For example, I am a glacier travel graduate who can do certain climbs, but not all. It would be neat if I could filter out the activities that I do not have the proper badge for!

    3 votes

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    0 comments  ·  Activities  ·  Admin →
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  4. Gift Certificates, Gift Cards, Store Credit SD308

    Set up a system where people can purchase and give electronic gift certificates that are good for books, merchandise, course and activities. Gift certificates issues in whole dollar amounts. Offer a few suggestions like ($25, $50, $100). Have the giver specify and email address of the recipient. Allow the recipient to add the gift certificate to their account (require them to create an account if needed).

    3 votes

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    4 comments  ·  Members  ·  Admin →
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  5. Display discounted pricing for Books/Activities

    Right now, if you change the price of a book or activity for a "sale", there is no way to distinguish that new sale price for the past regular price. The ask is to create a way to clearly call out discounted prices.

    2 votes

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    Proposed  ·  1 comment  ·  Books  ·  Admin →
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  6. Change Author Contributor Types to Match Onyx

    The contributor types that the website can accept and that Onyx accepts differ. This requires the team to select a certain role to sync to Onyx and then change it to sync to the website. The reason they are different is so that the website contributors reads "Photography by __" vs. "Photographer __'. If we can separate the way that Acumen syncs with the website from what is presented on the web page we should be able to use the roles Onyx requires.

    2 votes

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    Proposed  ·  1 comment  ·  Books  ·  Admin →
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  7. Difficulty Label Changes

    The long-form of this proposal with better formatting and screenshots is here:
    https://docs.google.com/document/d/1Vef3Nw-ulHzJdeKUhYSv95PX7FcAcigM7R2z6H5tn8g/edit?usp=sharing

    This is a copy-paste and loses formatting:

    ==========================

    Problem
    All trips posted have a “Difficulty” rating and a “Leader Rating” value, but trip listings only display the Difficulty rating. Sometimes the difficulty of a trip is indicated by the combination of the difficulty field and the trip template. For example, an Intermediate Snowshoe is posted using an “Intermediate Snowshoe” template and will have a difficulty label to indicate how strenuous the trip is expected to be. Other activities, such as Cross-Country Skiing, indicate the trip difficulty solely…

    2 votes

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    Priority  ·  0 comments  ·  Activities  ·  Admin →
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  8. Stop stripping line breaks from Leader Permission request comments section

    Most people (myself included) when entering information for the leader in the permission request comment box, make an effort to format it as cleanly as possible with line breaks to organize provided information.

    However, the code appears to strip all these line breaks from the text and drop a super messy blob of text in the request email that comes to leaders. This makes the leader's job unnecessarily harder because we have to mentally parse the blob back into the requester's intended presentation.

    Could we please stop stripping the line breaks and preserve the intended format?

    2 votes

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    New  ·  0 comments  ·  Activities  ·  Admin →
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  9. Remove web trackers from the web site

    I recently observed that mountaineers.org had web trackers for

    doubleclick.net
    Facebook.com
    Facebook.net

    I dislike having my activity on the web survailed. Why should an advertising consortium or Facebook know what I'm doing on the mountaineers web site?

    Do the members or the organization benefit from allowing these trackers? If not, please I would much prefer they not be on our web site.

    2 votes

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    Proposed  ·  2 comments  ·  Infrastructure  ·  Admin →
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  10. Clarify that "Add 3% to cover credit card fees" is only for donations

    Consider adding some clarifying language or different shading to the script for the '3% for credit card fees' check box. Although it is clearly displayed in the donations section, folks often want to cover the fees regardless of it's for a donation or a course/activity/program fee, and it can be confusing when the cart total does not change. I suggest updating the below language to "Add 3% to over credit card fees (for donations only)."

    2 votes

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    0 comments  ·  Members  ·  Admin →
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  11. Event Tickets Timing-Out in Cart

    The problem: Event rosters are not entirely accurate because if an individual adds a ticket to their cart and the cart times out, they are automatically moved to ‘canceled.’ Sometimes this is okay if the order of operations is such that the ticket times out and then after they register again. However, if it’s the other way around (purchase ticket, go to purchase another, times out) they show up as canceled where they should still stay registered. This seems to create duplicate entries on the event roster.

    Why it matters: This has implications for staff and volunteers managing events because…

    2 votes

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    New  ·  1 comment  ·  Events  ·  Admin →
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  12. Display co-requisite badge status on course roster

    As a course administrator, it becomes difficult to manage and check on every individual's requirements to be met for the graduation needs of the respective course. When courses require co-requisite badges in order to graduate, display the course roster with additional columns stating when the respective badge was awarded to an individual for each co-requisite badge. This will immensely improve the process for course administrators to check on verifying individuals' records before graduating them. Also, providing a great tracking tool to follow up on individuals needing more help with courses and such.

    2 votes

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  13. Add badge expiry date to course roster export

    Currently, the course roster downloads display all the badges an individual has earned whether it is expired or active. It would be good to know if the badge is still active and hence requesting a change to roster downloads to include an expiration date. This will help all the courses that require their students to have core-requisites badges to be current for their graduatation.

    2 votes

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  14. Add Address Verification Service

    What: Consider adding an address checker to the website to help manage number of bad addresses (incorrect unit, missing zip code, etc). This tool could help us verify/correct postal addresses.
    Why: Potentially important for decreasing amount of mail that is marked undeliverable and returned to the PC

    2 votes

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  15. Carbon Offsets for Travel to Mountaineers Trips During Participant Registration Process

    This feedback is to request that IT work the conservation and development teams to make changes to The Mountaineers website and sign-up/check-out process for all Mountaineers trips to allow registrants the option to partially offset their transportation-related carbon associated their travel by donating to a Mountaineers Carbon Footprint Reduction campaign. In addition to the donation ask, we would also like to allow registrants to share if they plan to carpool or if they will use an electric vehicle to travel to the activity. We understand this would take time, resources, and have implications for existing fundraising efforts. Thank you for…

    2 votes

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    Proposed  ·  0 comments  ·  Fundraising  ·  Admin →
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  16. Cicero Congressional District Matching for Salesforce Contacts ~Salesforce

    Our colleagues at American Whitewater turned us on to Salesforce congressional district matching through an application called Cicero. Having this kind of legislative information handy for our Salesforce contacts would be very valuable for our conservation and advocacy program, both from a digital advocacy standpoint, as well as for future congressional events/legislator engagements. American Whitewater staff found the application affordable and valuable for them. Cicero can be used in conjunction with a Tech Soup account. Thanks for your consideration!

    2 votes

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  17. “Don’t Forget to Volunteer” Reminder Email ~Salesforce

    Please create another auto generated email that is sent to folks after six months from graduation (i.e. have earned a course badge) to remind them to consider volunteering. This draft can be found under the second heading as “Potential ‘don’t forget to volunteer’ reminder email” in the updated draft in https://docs.google.com/document/d/1lrRXmCqTQHNHA0vFPDT_X0F3dF2PeOzpT5gQi8glerA/edit#heading=h.vz61m7xwxy0m.

    2 votes

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  18. Allow trip leaders to require additional skill/course badges per trip

    Currently, the trip templates set the course or skill badges required for participants (or other leaders) to sign-up for trips. The problem is that these only specify the minimum set that could apply to that template.

    I would like, as a trip leader, the ability to require specific badges on a per-trip basis.

    To get concrete with an example: the Winter Scrambling template requires only that a participant be a graduate of the Scrambling or Climbing courses. However, the standards state that "leaders may require additional prerequisites on Winter Scramble trips". A common prerequisite a leader might wish to add…

    2 votes

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    1 comment  ·  Activities  ·  Admin →
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  19. Aggregate Lecture and Field Trip Feedback under Course

    Courses are usually made of separate lecture and field trip activities to which students can provide feedback. To review all the feedback for the course , a person has to open all the activities. It would be nice to aggregate all of this feedback under the course and maybe course temple with which they are associated.

    2 votes

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  20. Phone Number Validation

    I noticed in one of my activities that a member put their e-mail in the phone number field. This should not be allowed. Phone numbers should require validation to ensure that they satisfy the expected format.

    2 votes

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