98 results found

1. People Search

   This was spawned off from an existing thread:
   https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/37230223-integrate-fuzzy-logic-to-text-search-gh2837

   It was clear that "fuzzy search" as implemented there did not translate into a good people search experience.

   BACKGROUND

   Currently, the only way to search for members (contacts) is through the sitewide search mechanism. While we have dedicated search pages for "Find Activities", "Find Routes & Places" and "Find Courses, Clinics & Seminars", we have no such dedicated page for finding members. Your options are to either find them on some roster you have access to or to rely on the sitewide search.

   The problem is that the general sitewide search is not tuned to finding people, and when applied in this use case, it does a terrible job unless you get the member's name (first and last) EXACTLY right.

   Examples:
   "Travis Prescot" Finds ZERO hits, even though the most logical result should be "Travis Prescott"
   https://www.mountaineers.org/search#SearchableText=Travis+Prescot&b_start=0&type=mtneers.contact

   "Danielle G" returns a whole lot of "Dan"s and "Daniel"s, most of which don't have a last name starting with G, and few "Danielle"s.
   https://www.mountaineers.org/search#SearchableText=Danielle+G&b_start=0&type=mtneers.contact

   This can be improved by putting a wildcard after the G
   "Danielle G" still returns a bunch of "Dan"s and "Daniel"s but more "Danielle"s and at least most of the last names actually start with G! However, the average user of the website is NOT going to know how to use wildcards in search, so this is not a workable solution.
   https://www.mountaineers.org/search#SearchableText=Danielle+G&b_start=0&type=mtneers.contact

   And finally, an exact search for "Danielle Graham" returns me two results, both with this name, but the top search result has no information whatsoever.
   https://www.mountaineers.org/search#SearchableText=Danielle+Graham&b_start=0&type=mtneers.contact

   Bottom line, all of these non-exact search results are awful, and the exact search result could be improved.

   REQUEST

   Please add a "Find Members" search page that is tuned, optimized and tailored to finding members.

   Assume wildcards--we should never force users to put them (it's a techy trick that is not intuitive to regular users). That means if I put "Daniell" it should match "Danielle" but NOT "Dan", "Daniel" or anything else.

   In terms of the number of actual search fields, one is ideal, but only if it actually produces good results. If it doesn't then consider having multiple search fields:

   • First Name
   • Last Name
   • Email
   • Username

   Right now the general search field works for email and username ONLY if they are exact (otherwise it turns up nothing) but has serious problems generating rational results with a single search for first and last name.

   Since the search is specific to people, it should have facets relevant to finding people.

   • Checkbox for "Show expired members" (should default to off)
   • Checkbox for "Show guest members" (default to on?)
   • Multicheckbox for Branch affiliation
   • Committee Affiliation ("tag" style field where you type and it autocomplets)

   This was spawned off from an existing thread:
   https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/37230223-integrate-fuzzy-logic-to-text-search-gh2837

   It was clear that "fuzzy search" as implemented there did not translate into a good people search experience.

   BACKGROUND

   Currently, the only way to search for members (contacts) is through the sitewide search mechanism. While we have dedicated search pages for "Find Activities", "Find Routes & Places" and "Find Courses, Clinics & Seminars", we have no such dedicated page for finding members. Your options are to either find them on some roster you have access to or to rely on the sitewide search.

   The problem is that the general sitewide search… more

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2. Exportable PDF Feedback Reports

   BACKGROUND

   I have the ability to see my feedback history. As a committee admin I have the ability to see a portion of the feedback history for anyone who has led a trip for my committee. I cannot see the feedback history for someone who has led trips for some other committee.

   USE CASE

   As a Leadership Chair for various committees (current and past) I review leadership applications. Often these prospective leaders are already leaders for another branch and/or committee. As part of the feedback gathering process, it is important for me as the Leadership Chair to gather as much relevant feedback as possible.

   This includes soliciting direct feedback from references listed in the application, open comment from our committee, and a review of the prospective leader's Participation Notes. It also should include review of any feedback the leader has received over time from trip participants.

   What I have had to do in the past is email committee chairs and ask them to review the feedback and provide a qualitative assessment. What I would prefer is to simply be able to review all of the feedback directly, without bothering the committee chairs. Participant feedback is imperfect, but valuable.

   What I would like is a system where:

   1) The member can export their feedback history (filtered using existing filters) directly to a PDF they can submit to me directly

   2) I can request such a PDF export of feedback from staff

   Ultimately, regardless of the mechanism to obtain, the key component is that feedback can be exported. It would be great to export the graphs first, followed by the comments, exactly how it is on the website.

   I uploaded an example (created using Camtasia)

   BACKGROUND

   I have the ability to see my feedback history. As a committee admin I have the ability to see a portion of the feedback history for anyone who has led a trip for my committee. I cannot see the feedback history for someone who has led trips for some other committee.

   USE CASE

   As a Leadership Chair for various committees (current and past) I review leadership applications. Often these prospective leaders are already leaders for another branch and/or committee. As part of the feedback gathering process, it is important for me as the Leadership Chair to gather as much… more

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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

3. Add a "Tag" option to pages and a "Suitcase" where i can store pages i want to consult again

   Like on Alltrails, WTA, etc. I'd like to be able to build my own bespoke repository of pages from the portal that i want to be able to easily access again and again -- whether it be references to how to use the portal, or blog entries, or trailheads, routes, etc.
   Best would be to be able to sort them into something like sub-folders, or tag them with my own memorable tags to be able to manage them when it starts bulking up.

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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to proposed. This request is technically possible, although would be a large lift based on how our website functions today. This idea will be considered for prioritization if it gains additional following. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

4. demographics updates

   I noticed that my demographic in my member profile had the wrong age group (unfortunately I continue to age). I only noticed it because I've been doing website testing today. Maybe there can be a prompt (or even a forcing function) for members to review their entire profile including preferences and demographics annually, as I'm sure other things change for members as well (marital status, activity interests, student status, etc). Maybe a button to go along with the waiver that forces them to scroll through their profile and select "I have reviewed and updated my profile" or something like that.

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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

5. Swap "Meeting place and time" and "Leader's Notes" on trip listing

   A frequent leader pain point is participants who obviously don't read the entirety of the trip listing before signing up and especially before requesting leader permission.

   Most leaders will put instructions on information they want for leader permission in the "Leader's Notes" section, but many participants don't see it because it ends up hidden under the "More+" collapse link. Some leaders even make a point in ALL CAPS to try to get participants to click "More+".

   I believe that swapping these two sections and making "Leader's Notes" the headline that doesn't get hidden would improve this situation and make it more likely that a participant would immediately see words related to requesting permission and actually follow the instructions. It also doesn't seem a huge problem default hiding the meeting time and place because that information usually comes in the planning email anyway, and participants intuitively know they need to find that information.

   Obviously, this could be a confusing change to people who are now used to the current format, so it's understandable if it would be more trouble than it's worth or create objections.

   A frequent leader pain point is participants who obviously don't read the entirety of the trip listing before signing up and especially before requesting leader permission.

   Most leaders will put instructions on information they want for leader permission in the "Leader's Notes" section, but many participants don't see it because it ends up hidden under the "More+" collapse link. Some leaders even make a point in ALL CAPS to try to get participants to click "More+".

   I believe that swapping these two sections and making "Leader's Notes" the headline that doesn't get hidden would improve this situation and make it… more

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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to proposed. This request is technically possible and will be considered for prioritization if 1) it gains additional following or 2) can easily be added to a prioritized roster change request. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

   
   

   I believe what Travis mentioned in the notes would help, but depending on the level of detail provided in meeting place, it may or may not solve the problem.

   
   

   In the meantime, some leaders have chosen to write a comment in the trip Details > Summary telling students to look for the Leader Notes.

6. Course-Activity Late Cancellation Management

   We have noticed that students are able to cancel from course-related activities after registration has closed. Some volunteers have requested a website improvement that would either prevent cancellations after registration date is closed, or better allow volunteers to manage this process. No-shows and late-cancellations have a big impact on volunteers' ability to successfully run programs.

   Our tech team identified that the ability to cancel after registration closes is not a glitch, but rather, has always been the way the website has operated. Currently roster email notifications can be used to manage when students cancel from an activity roster, but this does not prevent the late cancellations.

   Further testing will be required, but it looks like there may not be any warning sign or indication for students cancelling from the "manage registration' pop out window that the registration period has closed. On the activity page, however, there is text that indicates that the registration has closed, and to contact the leader to be added/removed from the roster. After the close date, it is no longer possible to sign up from the "manage registration" pop out.

   Ideally we'd like to find a solution that balances the importance of supporting our volunteer leaders while also making it easy (and continuing to provide education and training) for our members to participate.

   We have noticed that students are able to cancel from course-related activities after registration has closed. Some volunteers have requested a website improvement that would either prevent cancellations after registration date is closed, or better allow volunteers to manage this process. No-shows and late-cancellations have a big impact on volunteers' ability to successfully run programs.

   Our tech team identified that the ability to cancel after registration closes is not a glitch, but rather, has always been the way the website has operated. Currently roster email notifications can be used to manage when students cancel from an activity roster, but this… more

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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

7. Remove volunteer ages from Committee Meeting rosters

   A few months ago the ages of volunteers started showing up in the rosters for committee meetings (see screenshot). I'm guessing this may have been added to support youth, but most adults consider their age to be private information.

   Event rosters are viewable by anyone who has admin access, and it's common for many committee members to have admin access for various reasons. For this reason, committee rosters are basically public to the committee. Publishing everyone's ages does not seem appropriate.

   This does not seem to be a problem specific to committee meetings. Most adults do not want the age published regardless of the activity type. Maybe this could be limited to youth activities somehow?

   Thanks.

   A few months ago the ages of volunteers started showing up in the rosters for committee meetings (see screenshot). I'm guessing this may have been added to support youth, but most adults consider their age to be private information.

   Event rosters are viewable by anyone who has admin access, and it's common for many committee members to have admin access for various reasons. For this reason, committee rosters are basically public to the committee. Publishing everyone's ages does not seem appropriate.

   This does not seem to be a problem specific to committee meetings. Most adults do not want the age… more

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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to proposed. This request is technically possible and will be considered for prioritization if 1) it gains additional following or 2) can easily be added to a prioritized roster change request. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

8. Add profile link to roster

   There is a companion issue that made names clickable in the roster on the website: https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/8764993-make-names-on-roster-open-their-profile-so-you-can

   Here, I would like a column added to the CSV roster export with the link to someone's profile. There's currently a column for whether the profile is private or not, but no column with the actual profile link.

   This would serve the same purpose as the clickable name. In Excel, it will detect that these are links and make them clickable. That makes it easier for me to navigate to someone's profile.

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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to proposed. This request is technically possible and will be considered for prioritization if 1) it gains additional following or 2) can easily be added to a prioritized roster change request. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

9. Add the option to have hosts notified by e-mail when people register for a lodge stay

   I would like the ability for hosts to elect to receive E-mails when a new person registers or cancels a lodge stay.

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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to proposed. This request is technically possible and will be considered for prioritization if 1) it gains additional following or 2) can easily be added to a prioritized roster change request. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

10. Activity Registration Confirmation Email Change for Carbon Footprint Reduction ~Salesforce

    Per conversations with Jeff and Amber, I'm submitting feedback requesting tweaks to the confirmation email registrants receive after signing up for Mountaineers trips. The conservation and development teams would like to give registrants the option to partially offset their transportation-related carbon associated with each Mountaineers trip by donating to a Mountaineers Carbon Footprint Reduction campaign. We understand that prompting for this donation in the existing registration confirmation email would be an initial way to achieve this. Funds raised from this campaign would go toward energy reduction/net-zero projects at the Seattle Program Center and other efforts to reduce the carbon footprint of the organization. Thank you for your consideration.

    Per conversations with Jeff and Amber, I'm submitting feedback requesting tweaks to the confirmation email registrants receive after signing up for Mountaineers trips. The conservation and development teams would like to give registrants the option to partially offset their transportation-related carbon associated with each Mountaineers trip by donating to a Mountaineers Carbon Footprint Reduction campaign. We understand that prompting for this donation in the existing registration confirmation email would be an initial way to achieve this. Funds raised from this campaign would go toward energy reduction/net-zero projects at the Seattle Program Center and other efforts to reduce the carbon footprint… more

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    Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

11. Provide Activity Feedback from participants/students to Asst. & Co- Leaders

    After an activity participants are asked to provide feedback. This feedback loop is an important component of leadership development and allows leaders to learn how their approach is being received. However, Asst and Co-Leaders do not have access to this information and miss out on a valuable learning opportunity. For some, especially less experienced Asst Leaders, they may be tempted to emulate behavior they saw from a leader without the knowledge of how that was received by participants. In addition there may be comments, good or bad, about the Asst/Co- Leaders. Seems like not automatically sharing this with the entire leadership team is a missed opportunity for real world learning.

    After an activity participants are asked to provide feedback. This feedback loop is an important component of leadership development and allows leaders to learn how their approach is being received. However, Asst and Co-Leaders do not have access to this information and miss out on a valuable learning opportunity. For some, especially less experienced Asst Leaders, they may be tempted to emulate behavior they saw from a leader without the knowledge of how that was received by participants. In addition there may be comments, good or bad, about the Asst/Co- Leaders. Seems like not automatically sharing this with the entire… more

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    0 comments  ·  Feedback Surveys  ·  Delete…  ·  Admin →
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    Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

12. Data request: How many people did we get outside?

    submitting my formal data request to build a report to answer the question “how many people did we get outside?”

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13. Gift Memberships for Renewals

    Why are gift memberships restricted to new members? Every year I'm asked what I'd like for my birthday and Christmas. It would be delightful if my family members could renew my Mountaineers membership. I get the benefir of the Mountaineers and my family gets the benefit of giving it to me. That certainly beats another tie. I prefer gifts which are not "things". I have enough possessions already.

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    Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

14. Make the Volunteer Hours page visible to all leaders

    Similar to how leaders can view any member's activity/course history. This would help leaders get a sense for a member's availability, see what they have or haven't tracked, etc.

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    In Progress  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is being moved to in-progress and will be completed with our monthly support hours!

15. Adding a Section/Tab to Books for Awards

    An idea we had some time ago was creating an Awards tab, much like "Descriptions" "Reviews" "Video" -- but at the time we decided against it because we thought it would be best to highlight it in the Description field anyways.

    But now that the feed to our 3rd parties are being more restrictive on the level of HTML we can have, the above argument against holds a lot less ground.

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16. Simple and Effective Feedback Surveys & Incident Reports

    (1) Keep it simple and quick to attract more feedback.
    (2) For instance, we could have multi-choice or single-choice questions on page 1 (change it to cover a bigger picture than we do already) and have a conditional page if people wish to add more comments/improvements if they wish to.
    (3) Separate the near-miss report and incident report. They serve different purposed and requires attention and follow-up on a different scale.

    These are my thoughts; hope we can achieve to bring more feedback from participants by making it easy and quick. And also, by creating open culture to encourage near misses through some blog and/or different medium.

    (1) Keep it simple and quick to attract more feedback.
    (2) For instance, we could have multi-choice or single-choice questions on page 1 (change it to cover a bigger picture than we do already) and have a conditional page if people wish to add more comments/improvements if they wish to.
    (3) Separate the near-miss report and incident report. They serve different purposed and requires attention and follow-up on a different scale.

    These are my thoughts; hope we can achieve to bring more feedback from participants by making it easy and quick. And also, by creating open culture to encourage near… more

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17. Add Additional Price/Age Options for Lodge Stays SD666

    Add additional age groups for different lodge pricing. Some lodges allow younger members others don't and Meany previously had toddler pricing.

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    Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

18. Tailor receipt (thank you) page messages to items purchased SD344

    Add six rich text fields to the Thank You page for each of these item types: membership, course, activity, book, merchandise, donation. Each field would be displayed if the shopping cart contains and item of its type.

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    1 comment  ·  Members  ·  Delete…  ·  Admin →
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    Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements