68 results found

1. Installment Payment System for Donations

   While we have monthly donations, we would like to request a payment installments specifically for donations that would have a start and end date that can be broken out by month or by quarter or any schedule identified by the donor. It may be similar to the proposal put forward for courses, however, will be different because this payment schedule would specific for an individual rather than a product.

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   1 comment  ·  Fundraising  ·  Delete…  ·  Admin →
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   Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to priority. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

2. Export feature for My Activities and My Courses and Programs lists

   Add export features (to CSV or Excel) to enable members to easily export lists of Activities and Courses (historical and active/posted in the future). It could be similar to rosters Export option.

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   0 comments  ·  Members  ·  Delete…  ·  Admin →
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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

3. Seminars and Course Activities Will Not Stay Private

   Seminars and other course activities (lecture and field trips) will not stay private. They are continuously "self publishing" a few minutes after being withdrawn. Repeated withdrawals do not help - the seminar or course activity will self-publish ad infinitum. This causes seminars and other course activities to become publicly visible while they are still being developed and reviewed. Sometimes committee reviews - the review/discuss/edit/repeat cycle - can take a few weeks, so having those half-done seminars and courses live on the website is a problem.

   This seems to be a new website bug for 2021? I don't remember seeing it before, but it's possible we just didn't notice before.

   Seminars and other course activities (lecture and field trips) will not stay private. They are continuously "self publishing" a few minutes after being withdrawn. Repeated withdrawals do not help - the seminar or course activity will self-publish ad infinitum. This causes seminars and other course activities to become publicly visible while they are still being developed and reviewed. Sometimes committee reviews - the review/discuss/edit/repeat cycle - can take a few weeks, so having those half-done seminars and courses live on the website is a problem.

   This seems to be a new website bug for 2021? I don't remember seeing it… more

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   5 comments  ·  Courses, Clinics & Seminars  ·  Delete…  ·  Admin →
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   Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to priority. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

4. Aggregate Lecture and Field Trip Feedback under Course

   Courses are usually made of separate lecture and field trip activities to which students can provide feedback. To review all the feedback for the course , a person has to open all the activities. It would be nice to aggregate all of this feedback under the course and maybe course temple with which they are associated.

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   0 comments  ·  Feedback Surveys  ·  Delete…  ·  Admin →
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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

5. Show member/nonmember status on rosters

   For courses/events that generate income, it would be helpful to the committee leadership if we could tell if a registered person is a member or nonmember when we look at the detailed roster. The reason...fee structure is different and we can more easily figure out how much income was generated without having to have staff pull the info for us (when they are already very busy).

   It would also be helpful for activity leaders to know who the guests are (so we can talk more about the Mountaineers/other committees and entice them to join).

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   1 comment  ·  Rosters  ·  Delete…  ·  Admin →
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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   On event and course rosters it is possible to see membership status and who is a guest under the "membership status" column or the ".  However, activities do not show this information. Adding this to the activity roster is possible and will be considered for prioritization if 1) it gains additional following or 2) can easily be added to a prioritized roster change request. To learn more about the updated feedback status options and process, visit this blog:  https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

6. Allow Leaders to Choose Activity Template or Route/Place Image for Activities SD641

   When scheduling an activity, allow the leader to choose to use one of the the route/place images, the activity template image, or an image from their local computer.

   Notes:

   • Currently when scheduling a trip (standalone) activity, the one form the route/place is the default and the leader may choose to replace that with one from their computer. For course activities, the default image is from the activity template, and the leader may choose to replace that with one from their computer.

   • Many of our Routes & Places have an "Images" folder where we store images submitted by our members and guests for later use as a route/place slide show and in image galleries.

   When scheduling an activity, allow the leader to choose to use one of the the route/place images, the activity template image, or an image from their local computer.

   Notes:

   • Currently when scheduling a trip (standalone) activity, the one form the route/place is the default and the leader may choose to replace that with one from their computer. For course activities, the default image is from the activity template, and the leader may choose to replace that with one from their computer.

   • Many of our Routes & Places have an "Images" folder where we store images submitted by our members and… more

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   3 comments  ·  Activities  ·  Delete…  ·  Admin →
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   Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   Hello All!

   I wanted to reach out to see what the missing need here is for changing images on activities/courses. I realize this idea is from 2017 so it is very possible that this need has been met already and I just need to update this idea. The website today allows you to change the image of an activity or course from the template/route. For activities, the image can be changed by selecting a picture from your computer under 'Summary'. For courses, a similar option is underneath registration dates. You could then change the image to represent a specific season/boat/etc.

   If it is of interest, we could also work together to add additional images/details about each skipper's boat on a separate page.

7. Create tracking system for behavior complaints filed on the website

   When a behavior complaint is filed it sends an email to staff but the information in the form is not compiled anywhere allowing the organization to track total number of complaints per year and type of complaints easily. At a minimum there should be an excel/csv report that compiles this information similar to the incident report spreadsheets that are created.

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   Proposed  ·  0 comments  ·  Safety  ·  Delete…  ·  Admin →
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8. Provide for small window of time for conflicting activities to allow member to choose between the two.

   The problem I experienced was that I was interested in a particular activity. I figured it would be a popular activity so I wanted to register as soon as the registration opened. When I tried to do that, I noticed the registration window was greyed out and I saw a message that I had a conflicting activity scheduled. I quickly went back to my list of activities and cancelled the one in conflict which had a waitlist of about 5 but I was a confirmed participant (of the two, my preference would have been for the new activity). In the short time it took to cancel the other activity, the new activity had already filled up so I could not register (could only get on waitlist). But now I had cancelled the other trip and lost my spot there. So now I have no activities for that day! Very frustrating. My idea is to allow a short window of say, one hour, that a person can have conflicting activities and they have to choose between them within that hour or the decision will be made for them. Not sure how this could be programmed in to be automated but it sure is frustrating to lose a spot. We should be able to choose between activities without risking losing out on both.

   The problem I experienced was that I was interested in a particular activity. I figured it would be a popular activity so I wanted to register as soon as the registration opened. When I tried to do that, I noticed the registration window was greyed out and I saw a message that I had a conflicting activity scheduled. I quickly went back to my list of activities and cancelled the one in conflict which had a waitlist of about 5 but I was a confirmed participant (of the two, my preference would have been for the new activity). In the… more

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   0 comments  ·  Activities  ·  Delete…  ·  Admin →
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   Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

9. Allow Course Leaders/Admins to Edit Participant's Registration Datetime

   Today, Leaders can edit the registration datetime for their Activities. This allows them to manage the waitlist order by changing the dates as needed. This idea is to allow the same functionality for Courses.

   Added by Devin for Annora Ayer

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   4 comments  ·  Courses, Clinics & Seminars  ·  Delete…  ·  Admin →
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   Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

   This idea is moving to priority. At a minimum, we can look to see how our registration emails can be reformatted for phone/email providers to recognize the event for easy auto-saving.

10. Difficulty Label Changes

    The long-form of this proposal with better formatting and screenshots is here:
    https://docs.google.com/document/d/1Vef3Nw-ulHzJdeKUhYSv95PX7FcAcigM7R2z6H5tn8g/edit?usp=sharing

    This is a copy-paste and loses formatting:

    ==========================

    Problem
    All trips posted have a “Difficulty” rating and a “Leader Rating” value, but trip listings only display the Difficulty rating. Sometimes the difficulty of a trip is indicated by the combination of the difficulty field and the trip template. For example, an Intermediate Snowshoe is posted using an “Intermediate Snowshoe” template and will have a difficulty label to indicate how strenuous the trip is expected to be. Other activities, such as Cross-Country Skiing, indicate the trip difficulty solely through the difficulty label.

    There are some major problems with the website’s current approach to difficulty labels.

    There is a global list of difficulty labels for all activities
    Each place listing can have (and usually does have) a default value for difficulty. This means for places that support multiple kinds of activities, there will be multiple different labels here for each activity.
    This field auto-populates with the default for the place. Because it has a default, the trip leader is not required to look at or change this field and in the overwhelming number of cases, does not. This means that the trip will be listed with a bunch of confusing, irrelevant difficulty labels that participants find extremely hard to reason about.

    Other times, the default value is “Varies” and that gets carried through. In many many cases, using the default difficulty value is incorrect.

    Proposal
    I propose some changes that will better set our leaders up for success:
    Restrict Difficulty Values: Instead of maintaining a global list of difficulty labels, tie the list of possible difficulty values either to the trip template or the activity type. This way when the trip leader selects the field, they will only be given options relevant to the activity type.

    Activity Template
    Labels
    Day Hike
    Easy, Moderate, Strenuous, Very Strenuous
    Alpine Scramble
    Strenuous 1-5, Technical 1-5
    Winter Scramble
    Strenuous 1-5, Technical 1-5, Winter Scramble
    Cross-Country Ski
    G-XC1-4 Groomed, U-XC1-4 Ungroomed
    Basic Snowshoe
    Easy, Moderate, Strenuous, Very Strenuous
    Intermediate Snowshoe
    Easy, Moderate, Strenuous, Very Strenuous
    Backcountry Ski
    M1 Intermediate, M2 Advanced, M2G Advanced Glacier, M3 Expert, M3G Expert Glacier
    Bikepacking
    Easy, Moderate, Strenuous, Very Strenuous
    Basic Rock Climb
    Strenuous 1-5, Technical 1-5
    Basic Glacier Climb
    Strenuous 1-5, Technical 1-5
    Sea Kayak
    Sea Kayak I-VI
    Trail Running
    Easy, Moderate, Strenuous, Very Strenuous, Ultra, Advanced Ultra 1, Advanced Ultra 2

    Opt 1 - Template: Internally, this would mean that the template object would need a new field called “Difficulty Tags” (or something) that would include all of the possible difficulties. When creating a trip, the “Difficulty” field would work the same as it does today, except that the list of tags you are allowed to add is restricted to the possible difficulties from the activity template, rather than the global list it looks at today.

    Opt 2 - Activity Type: The above would require each activity template to have the difficulty field set the same. For example, all three Snowshoe activity templates would require you to go in and set the difficulty values to the same labels for each template. It might be more convenient to leverage the “Activity Type” field to get the list of possible labels. In that way, since all three snowshoe templates are already marked as “Snowshoeing” activity types, you would just need to associate “Snowshoeing” with the relevant tags to get the validation, and you would not need a template-specific list (instead you’d need a table linking activity type to the allowed tags).

    On trips, make Difficulty a required field and, in cases where there are multiple potential activities, do not attempt to set any default value. This will force leaders to put something here. An exception here would be when the place listing only has one difficulty rating (for example, a peak is only ever a scramble peak, so the default scramble rating is fine, or a sea kayak trip), but any place where there are a bunch of labels, they should probably be removed as the Difficulty default and moved into the route description, like this example from the website: Pinnacle, Plummer, Denman, Lane & The Castle — The Mountaineers

    This also makes sense given that many places have a bunch of routes that you select from the “Alternate Names” dropdown, and the odds that the default difficulty is correct for all of those routes is… low.

    An alternative you could consider would be to allow the difficulty field to remain for multi-activity types, but to prune the list when the template is used to erase any labels that don’t match the activity template or activity type.

    For example, consider Amabilis Mountain, which has labels for backcountry skiing, cross-country skiing, and snowshoeing.

    Difficulty: M1 Intremediate Ski, Strenuous, G-XC 4 Advanced Groomed, U-XC 3 Intermediate Ungroomed
    Depending on the template I use to post this, by cross referencing this field allowed value, I will get a different result, because any label that’s not in the allow list for the activity type would be removed.

    Snowshoe
    Strenuous
    Backcountry Ski
    M1 Intremediate Ski
    Cross-Country Ski
    U-XC 3 Intermediate Ungroomed, G-XC 4 Advanced Groomed

    While it’s still not perfect–cross-country ski still ends up with two default labels–it’s going to be more accurate overall than what someone would see today, which is just all four labels.

    While there is a link to “Activity Overviews” for this field, it would be nice if the template could have a custom link to the activity-specific page. For example, the Alpine Scramble and Winter Scramble templates would link to (Scrambling — The Mountaineers).

    Summary
    To require the fewest changes for maintainers, my recommendation would be:
    Associate the “Activity-Type” label with a list of “Allowed Difficulty” tags and make the dropdown for the “Difficulty” field look at the allowed tags. If there are multiple activity types, then union the list of allowed tags.
    Make “Difficulty” a required field (i.e. cannot be blank).
    Leave all default values alone. When a trip is posted from a template, validate the default values against the allowed difficulty tags and remove any that aren’t allowed. If the activity type is changed, re-validate and update the Difficulty field (for example, if I change Amabilis from a snowshoe to backcountry ski, the difficulty field should auto-update from Strenuous to M1 Intremediate Ski by virtue of the validation).
    Add the activity-specific link to the trip template (this is nice-to-have, but absolute lowest priority).

    The long-form of this proposal with better formatting and screenshots is here:
    https://docs.google.com/document/d/1Vef3Nw-ulHzJdeKUhYSv95PX7FcAcigM7R2z6H5tn8g/edit?usp=sharing

    This is a copy-paste and loses formatting:

    ==========================

    Problem
    All trips posted have a “Difficulty” rating and a “Leader Rating” value, but trip listings only display the Difficulty rating. Sometimes the difficulty of a trip is indicated by the combination of the difficulty field and the trip template. For example, an Intermediate Snowshoe is posted using an “Intermediate Snowshoe” template and will have a difficulty label to indicate how strenuous the trip is expected to be. Other activities, such as Cross-Country Skiing, indicate the trip difficulty solely… more

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    Priority  ·  0 comments  ·  Activities  ·  Delete…  ·  Admin →
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11. Limit use of low contrast fonts

    I have a big, but I think important ask. My vision is not crisp, in fact worse than that. In order to read text, I require fairly high contrast. When light grey font is used, it is a blur, even when enlarged, to me and others with less than acute, young eyes. The Mountaineers Templates use quite a lot of light grey font and it is not editable. When doing web design for the Mountaineers, could you please consider making it a point to use black font on light backgrounds or white on dark backgrounds so that we all can read it without such a struggle?

    I have a big, but I think important ask. My vision is not crisp, in fact worse than that. In order to read text, I require fairly high contrast. When light grey font is used, it is a blur, even when enlarged, to me and others with less than acute, young eyes. The Mountaineers Templates use quite a lot of light grey font and it is not editable. When doing web design for the Mountaineers, could you please consider making it a point to use black font on light backgrounds or white on dark backgrounds so that we all can… more

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    2 comments  ·  Feedback Surveys  ·  Delete…  ·  Admin →
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    Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is transitioning to priority and will be considered as part of a larger project to make changes to fonts and colors to improve the user experience for everyone.

12. Additional Roles for Course Rosters

    For Course rosters people can be associated with one of a hard-coded list of roles and can be advertised as a public contact for the course in that role. We are proposing that the list of roles be extended to better support current common practices. Specifically, we propose adding the following roles:

    Co-leader
    Assistant Leader
    Content Manager

    The Co-leader and Assistant Leader roles are self explanatory. Larger courses may want to show multiple leaders as public contacts but still be able to identify a single person as the primary leader.

    The Content Manager is the person who manages registration and other data for the course. This role has been common in the Mountaineers for years, but the website currently associates it with the committee roster instead of a course roster. Adding this role at the course level will allow the Content Manager to be listed as a public contact for the course (which is where most students will look), and will allow programs that offer multiple courses to have different Content Managers for different courses if they choose. (Note that due to COVID-19 some programs are offering multiple instances of the same course - the "cohort model" - to keep group sizes small, so the number of programs that offer multiple courses is increasing.)

    For Course rosters people can be associated with one of a hard-coded list of roles and can be advertised as a public contact for the course in that role. We are proposing that the list of roles be extended to better support current common practices. Specifically, we propose adding the following roles:

    Co-leader
    Assistant Leader
    Content Manager

    The Co-leader and Assistant Leader roles are self explanatory. Larger courses may want to show multiple leaders as public contacts but still be able to identify a single person as the primary leader.

    The Content Manager is the person who manages registration and… more

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    2 comments  ·  Delete…  ·  Admin →
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    Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

13. Make it possible for website to process multiple payments for trips like Global Adventures and Youth Programs

    Make it possible for deposits to be taken and then remaining balance paid through the website.

    User Story: As a parent registering my child for a youth program, allow me to choose to pay the full amount, or automatically pay in equal monthly installments from this month through the last month of the program with a credit card so that staff need not keep credit card info on file (security risk) and process these cards manually every month.

    Note: Though specifically requested for our youth programs, this payment system could be used for any program of sufficient length and cost.

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    Proposed  ·  10 comments  ·  Activities  ·  Delete…  ·  Admin →
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14. Emails generated from email roster button should indicate hike post

    When you have the same people on multiple hikes and they use the "email roster" button to communicate with the group, it can be unclear which group they are communicating with unless that participant remembers to include those details in the subject or the body of the email. We should automate including information on which hike post the email was sent from.

    For example, if I get an email from "info@moutnaineers" suggesting a post-hike activity and I'm signed up for 10 hikes, I have no idea what date/hike the email refers to. I can look at the reply to but that doesn't help if I'm signed up to multiple hikes with that same person.

    When you have the same people on multiple hikes and they use the "email roster" button to communicate with the group, it can be unclear which group they are communicating with unless that participant remembers to include those details in the subject or the body of the email. We should automate including information on which hike post the email was sent from.

    For example, if I get an email from "info@moutnaineers" suggesting a post-hike activity and I'm signed up for 10 hikes, I have no idea what date/hike the email refers to. I can look at the reply to but… more

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    New  ·  1 comment  ·  Rosters  ·  Delete…  ·  Admin →
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15. Notify course participants when new field trip/lecture within the course is posted

    Once a course is live, leaders can add new field trips and lectures to the course offering. However, participants are often unaware of these additions unless course or activity leaders notify them manually through email or other channels. The Youth Team is currently exploring solutions to automatically notify course students when new activities are added. This system could eventually be expanded to adult courses as well, reducing the administrative burden on leaders by ensuring participants are automatically informed via email.

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    Proposed  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Delete…  ·  Admin →
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16. People Search

    This was spawned off from an existing thread:
    https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/37230223-integrate-fuzzy-logic-to-text-search-gh2837

    It was clear that "fuzzy search" as implemented there did not translate into a good people search experience.

    BACKGROUND

    Currently, the only way to search for members (contacts) is through the sitewide search mechanism. While we have dedicated search pages for "Find Activities", "Find Routes & Places" and "Find Courses, Clinics & Seminars", we have no such dedicated page for finding members. Your options are to either find them on some roster you have access to or to rely on the sitewide search.

    The problem is that the general sitewide search is not tuned to finding people, and when applied in this use case, it does a terrible job unless you get the member's name (first and last) EXACTLY right.

    Examples:
    "Travis Prescot" Finds ZERO hits, even though the most logical result should be "Travis Prescott"
    https://www.mountaineers.org/search#SearchableText=Travis+Prescot&b_start=0&type=mtneers.contact

    "Danielle G" returns a whole lot of "Dan"s and "Daniel"s, most of which don't have a last name starting with G, and few "Danielle"s.
    https://www.mountaineers.org/search#SearchableText=Danielle+G&b_start=0&type=mtneers.contact

    This can be improved by putting a wildcard after the G
    "Danielle G" still returns a bunch of "Dan"s and "Daniel"s but more "Danielle"s and at least most of the last names actually start with G! However, the average user of the website is NOT going to know how to use wildcards in search, so this is not a workable solution.
    https://www.mountaineers.org/search#SearchableText=Danielle+G&b_start=0&type=mtneers.contact

    And finally, an exact search for "Danielle Graham" returns me two results, both with this name, but the top search result has no information whatsoever.
    https://www.mountaineers.org/search#SearchableText=Danielle+Graham&b_start=0&type=mtneers.contact

    Bottom line, all of these non-exact search results are awful, and the exact search result could be improved.

    REQUEST

    Please add a "Find Members" search page that is tuned, optimized and tailored to finding members.

    Assume wildcards--we should never force users to put them (it's a techy trick that is not intuitive to regular users). That means if I put "Daniell" it should match "Danielle" but NOT "Dan", "Daniel" or anything else.

    In terms of the number of actual search fields, one is ideal, but only if it actually produces good results. If it doesn't then consider having multiple search fields:

    • First Name
    • Last Name
    • Email
    • Username

    Right now the general search field works for email and username ONLY if they are exact (otherwise it turns up nothing) but has serious problems generating rational results with a single search for first and last name.

    Since the search is specific to people, it should have facets relevant to finding people.

    • Checkbox for "Show expired members" (should default to off)
    • Checkbox for "Show guest members" (default to on?)
    • Multicheckbox for Branch affiliation
    • Committee Affiliation ("tag" style field where you type and it autocomplets)

    This was spawned off from an existing thread:
    https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/37230223-integrate-fuzzy-logic-to-text-search-gh2837

    It was clear that "fuzzy search" as implemented there did not translate into a good people search experience.

    BACKGROUND

    Currently, the only way to search for members (contacts) is through the sitewide search mechanism. While we have dedicated search pages for "Find Activities", "Find Routes & Places" and "Find Courses, Clinics & Seminars", we have no such dedicated page for finding members. Your options are to either find them on some roster you have access to or to rely on the sitewide search.

    The problem is that the general sitewide search… more

    4 votes

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    0 comments  ·  Search  ·  Delete…  ·  Admin →
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    In Progress  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is moving to in progress! We are working to build out a member specific search page which will provide a place where members can 1) Search for members using a test search that uses wildcards automatically 2) Filters for membership status 3) Filters for branch. Depending on its adoption we can increase the features to include committee affiliation but that is more complicated.

17. Add profile link to roster

    There is a companion issue that made names clickable in the roster on the website: https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/8764993-make-names-on-roster-open-their-profile-so-you-can

    Here, I would like a column added to the CSV roster export with the link to someone's profile. There's currently a column for whether the profile is private or not, but no column with the actual profile link.

    This would serve the same purpose as the clickable name. In Excel, it will detect that these are links and make them clickable. That makes it easier for me to navigate to someone's profile.

    4 votes

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    0 comments  ·  Rosters  ·  Delete…  ·  Admin →
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    Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is moving to proposed. This request is technically possible and will be considered for prioritization if 1) it gains additional following or 2) can easily be added to a prioritized roster change request. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

18. Add Address Verification Service

    What: Consider adding an address checker to the website to help manage number of bad addresses (incorrect unit, missing zip code, etc). This tool could help us verify/correct postal addresses.
    Why: Potentially important for decreasing amount of mail that is marked undeliverable and returned to the PC

    4 votes

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    1 comment  ·  Infrastructure  ·  Delete…  ·  Admin →
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    Priority  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is moving to priority as we plan on testing out a new way to manage addresses within Salesforce to hopefully clean up addresses.

19. Provide Activity Feedback from participants/students to Asst. & Co- Leaders

    After an activity participants are asked to provide feedback. This feedback loop is an important component of leadership development and allows leaders to learn how their approach is being received. However, Asst and Co-Leaders do not have access to this information and miss out on a valuable learning opportunity. For some, especially less experienced Asst Leaders, they may be tempted to emulate behavior they saw from a leader without the knowledge of how that was received by participants. In addition there may be comments, good or bad, about the Asst/Co- Leaders. Seems like not automatically sharing this with the entire leadership team is a missed opportunity for real world learning.

    After an activity participants are asked to provide feedback. This feedback loop is an important component of leadership development and allows leaders to learn how their approach is being received. However, Asst and Co-Leaders do not have access to this information and miss out on a valuable learning opportunity. For some, especially less experienced Asst Leaders, they may be tempted to emulate behavior they saw from a leader without the knowledge of how that was received by participants. In addition there may be comments, good or bad, about the Asst/Co- Leaders. Seems like not automatically sharing this with the entire… more

    4 votes

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    0 comments  ·  Feedback Surveys  ·  Delete…  ·  Admin →
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    Proposed  ·  AdminDevin Lampe (Technical Experience Manager, The Mountaineers) responded

    This idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

20. Make it easier to edit your incident report

    When participants or leaders create an incident report for an activity is not clear how they can edit that incident report after it's been created. For example, most people will submit the incident, close out the window and then later realize they want to make an update.

    If they go to the activity listing from their Profile page and click on the activity they can see that their incident report has been filed but there isn't an edit button.

    The only way to make updates (that I'm aware of) is for an admin on safety committee to go to View Incident Reports on main safety committee page and click through the last page for the most recent incidents and then send out those links.

    Being able to update an incident report allows us to add in follow up stuff like what happened to the patient following the incident etc. It also makes it easier for incident narrative compilation at the end of the year because we have fewer duplicate incident reports.

    When participants or leaders create an incident report for an activity is not clear how they can edit that incident report after it's been created. For example, most people will submit the incident, close out the window and then later realize they want to make an update.

    If they go to the activity listing from their Profile page and click on the activity they can see that their incident report has been filed but there isn't an edit button.

    The only way to make updates (that I'm aware of) is for an admin on safety committee to go to View… more

    3 votes

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    New  ·  0 comments  ·  Safety  ·  Delete…  ·  Admin →
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