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General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.

We receive lots of great ideas, so please search the forum before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation, and how it could benefit The Mountaineers. If you want to learn more about what we've already implemented and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have forms for you to give feedback when you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

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743 results found

  1. Keep a Waitlist for Lodge Stays SD671/555/560

    Waitlists for lodge stays are complicated and challenging both because of the potential for one person to make a reservation for multiple people and the number of nights for which they may wish register.

    It may be best to keep a waitlist "separate" from the roster for each lodge stay and automatically email the entire list if any amount of availability opens. Then it's back to a first come, first served basis. This is a "notify me if space becomes available" rather than our "traditional" waitlist functionality.

    8 votes

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    High Priority  ·  4 comments  ·  Lodges  ·  Admin →
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  2. Print Youth Program Forms SD647

    We'd like to print the Youth Program Form(s) as we do for the Youth information Form(s) from the Youth Flag Report.
    - We'd have two "print" buttons on the Youth Flag Report: "Print Youth Information Forms" and "Print Youth Program Forms"
    - We'd use the same "line in the sand" (i.e. ~~~) to include only text/responses above the line for the program form(s) being printed.

    8 votes

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    0 comments  ·  Rosters  ·  Admin →
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  3. Add a Cancellation Closing Date to Lodge Stays GH2783

    Lodges need a minimum number of guests to open and must decide by Thursdays at noon whether to open for the weekend. After this point, the decision is made and to open and funds for food has been committed. But we can often handle more reservations, see we need to be able to keep reservations open longer, but prevent cancellations and refunds from being processed after the go/no go decision point.

    8 votes

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    Low Priority  ·  1 comment  ·  Lodges  ·  Admin →
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  4. Reclassify Snowshoe Routes and Trips Using New S/T Rating System ~WebsiteContent

    This posting is the result of 1) a few years of cross-branch discussions among the Snowshoe Programs of the various branches, and 2) email discussions with the Program Center about how to go about changing the rating system used to classify Snowshoe trips. The feedback we received from the Program Center was that the correct way to document our request for changing the website was to post the changed to feedback.mountaineers.org.

    The Snowshoe Programs of the various branches would like to change the way that Snowshoe Routes and Trips are rated so that each route/trip has a separate Strenuous and…

    8 votes

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    1 comment  ·  Activities  ·  Admin →
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  5. Need Feedback Survey for Lodge Stays SD634

    Right now there is no way for participants to submit feedback on their lodge stay. Create a web form survey like we do activities, courses, and events. On Mondays (or maybe Tuesdays to account for the holiday weekends), send a link to anyone who stayed at the lodge in the last seven days. Aggregate this feedback on the lodge pages.

    8 votes

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    0 comments  ·  Lodges  ·  Admin →
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  6. Member Roles for Committee Pages

    When editing the committee roster, it would be nice if we could select/enter roles of different members so that when we check the box to display that member on the committee page, others can see those roles.

    For example, if my name shows up on the Photography Committee page, it just says "leader". It would be nice if it could say "activity coordinator and publicity" under my name. That way, visitors to the page would know to contact me for questions about those things. Limiting titles to Chair, Treasurer, Leader, etc. doesn't really tell people how we're involved.

    There's currently…

    8 votes

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    Low Priority  ·  6 comments  ·  Volunteers  ·  Admin →
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  7. Add a donation thermometer to our donation pages to track progress SD514

    Make it so our individual youth, conservation and peer to peer campaigns have front pages with a thermometer widgit that shows the campaigns progress.

    8 votes

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  8. Allow Co-leaders and Mentored Leaders to be Notified of Participant Registration Changes

    We like giving the Primary Leader the option of being alerted when there is sign up activity on their hike. It would be great to offer this to Co-leaders and Mentored Leaders too.

    8 votes

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    5 comments  ·  Volunteers  ·  Admin →
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    Low Priority  ·  Jeff Bowman responded

    This is bit more complicated that it seems it should be, but we’re looking into what it will take to get it done.

    If we do this, you’ll only be able to have one co-leader and/or one mentored leader. Do you think that will be okay?

    Additionally and perhaps more importantly if you make someone who is a co-leader or mentored leader have Admin status on the roster they will be able to view Feedback for that activity. Very useful for co-leaders and mentor leaders

  9. Add Emergency Contacts to Committee Rosters & Course Rosters GH1836

    Currently, emergency contacts can be viewed / printed for Activity Rosters, but not Committee Rosters or Course Rosters. This creates a shortcoming in safety preparation for course field trips, as there is not a reliable means of having emergency contact info available for students & instructors participating at field trips. Would seemingly be a relatively easy fix to make Committee & Course Rosters function similar to Activity Rosters.

    8 votes

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    4 comments  ·  Safety  ·  Admin →
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  10. Track Leaders, Instructors and Members better on Committee Rosters including Automatically Assigning Leader Badges SD134/SD580

    Right now you are added as a leader to a committee and Member Services gets an email notification that requires them to add the badge. Leader web rights however are instantly granted with the addition to the roster.

    Expiration dates for each, automatic leader/instructor badge assignment/removal, roster removal if none remain. Add committee member checkbox. Bulk update tools for managing roles/expiration dates. Determine what an instructor really is.

    8 votes

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    11 comments  ·  Rosters  ·  Admin →
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  11. Beef up our route-place database to include all of the routes-places in the '100-best' books

    The system has such capacity for displaying our routes and places in an attractive and appealing way, with enough detail to know where the trailhead is and whether or not it covers the route or place that one wants to take. It seems a huge missed opportunity to let routes-places be submitted without even the most basic of descriptions other than the pure length and elevation gain, which doesn't tell us much. Yet I know that Member Services is deluged with route place requests that are so urgent that you hesitate to push back. I wonder if we might be…

    8 votes

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    0 comments  ·  Activities  ·  Admin →
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    Low Priority  ·  Jeff Bowman responded

    We considered a site-wide volunteer initiative to continue improve our Routes & Places and then add to them, but have no one who has expressed interest in helping yet. Please contact us at info@mountaineers.org if you would like to help.

    Remember that you can always add a new route/place and send us updates and corrections to those that exist (using the link on each route/place).

  12. Add a filter for Cancelled Activities on My Activities page GH1325

    Can we please get a sort or filter button on this page so that we don't have to view the canceled events?

    8 votes

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    4 comments  ·  Members  ·  Admin →
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    Completed  ·  Jeff Bowman responded

    Based on the original request and comments, we added “Show Canceled” checkbox, “Show waitlisted” checkbox and a date range filter. We did the same for the My Courses & Programs page. Go check it out!!

  13. Access to Badge Rosters

    Provide access to badge rosters with means for admins to maintain them and correct inaccuracies. I know of no defensible reason to hide this information, especially from committees that need it to do their jobs.

    8 votes

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    Declined  ·  11 comments  ·  Rosters  ·  Admin →
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  14. Make Date/Time Calendar widget a consistent format GH3662

    Across the site I have discovered that the date/time calendar widget is not in the same format (some have Saturday/Sunday at the beginning/end of the week; others have Sat/Sun at the end of the week). In general this is fine, but when you're adding LOTS of activities for entire program year it's significantly more time consuming because you have to pay closer attention to which day you are clicking. And, there's a higher likelihood of choosing the wrong date because visually it is in a different location on each calendar widget. It would be preferred if all calendar widgets had…

    7 votes

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  15. Fix incident report excel export bug

    The incident report exports narratives in HTML. Change to plain text format. Example:

    <p>At 1:10 pm 1.5 miles from the trail head on the Spray Park Trail (heading back to Mowich Lake), participant tripped on a root and ended up bumping her brow bone on another root.  Student did not present with any signs of head trauma, the bump site swelled to approximately 2.5 cm in diameter and no bleeding was noted.  Patient reported minor discomfort, no current medications.  Applied a cold compress with bandana soaked with cold creek water and continued to hike out.  Patient still retained normal mentation…

    7 votes

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    6 comments  ·  Safety  ·  Admin →
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    Declined  ·  Jeff Bowman responded

    The way the report renders currently is not a bug. It is how rich text data is stored in the file of completed forms. Rich text allows those filing a report to be able to use simple formatting to add things like paragraph breaks in the narratives. Changing the Incident Narrative and Lessons Learned fields from Rich Text to Plain Text would be a huge step backwards, making it much harder to collect good data.
    This rich text only affects the data file download. There are two other sources of submitted incident reports, (1) the emailed report submission, and (2) the stored report submissions. Both of these are nicely formatted and easy to read.
    Because it’s raw data, it should be relatively easy to turn the downloaded file into one nicely-formatted document with any number of tools. One simple approach is to use the “mail merge” capability in the Word…

  16. Add Last Activity Led Date Field to Committee Roster SD597

    This would help with committee roster management bay making it easier to find inactive leaders.

    7 votes

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    Completed  ·  0 comments  ·  Rosters  ·  Admin →
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  17. Course activity review tool for courses with 2-3 activities SD664

    Include some bulk review and update tools for courses where we only 2-3 required activities. For courses like WFA, Navigation or Basic Snowshoeing with just a couple required field trips/lectures make a roster preview and download that allows you see that a student is registered for all required activities and then their participant result and probably participant notes. This is probably exception report for a course roster compared to 1-3 activity template roster (on screen and download).

    For more involved courses we are hoping to build a mega download of all activities for students involved in that course. See listing…

    7 votes

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  18. Volunteer (instructor recruitment) request opt in GH2800

    With mega course rosters for instructor recruitment and other ways we can email people through the website it would be nice for people to have a way of opting in/out of instructor recruitment emails.

    7 votes

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    3 comments  ·  Volunteers  ·  Admin →
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    Low Priority  ·  Jeff Bowman responded

    Forum functionality will likely cover this need and we can export data from Salesforce as needed.

  19. No Show Status on Activity should override awarding badges GH2796

    No Show status on a roster should not result in badges being awarded

    7 votes

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    High Priority  ·  1 comment  ·  Rosters  ·  Admin →
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  20. Remove "Getting Started Series" from the Activity Leader Rating GH2781

    It's confusing to see "Getting Started Series" in the activity search results as an option when we no longer have a formal "Getting Started Series" program.

    7 votes

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    2 comments  ·  Activities  ·  Admin →
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    Completed  ·  Jeff Bowman responded

    Complete Jun 2022. We removed the "For Beginners (Getting Started Series)" item from the Leader Rating List. Future activities with this rating were changed to "Casual."

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