General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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739 results found
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Measure what we care about at the member, committee, and branch levels. SD317
There are a number of statistical and reporting needs and desires that many people spend a great deal of time trying to capture. I would like to see us develop metrics and create "dashboards" that automate this data collection and allow us to quickly identify trends in the data that help us plan for the most successful future. For example:
Branches and Committees often want to know (or would be interested in): # of Leaders, # of trips being posted, % of closed out trips, #of courses offered, # of students in courses, # of participants on trips sponsored by…
11 votesCompleted Final Part Jun 2018
The final piece we want to have available is aggregate committee leader feedback. This feedback allows committee admins to enter an activity or course start date and see all feedback for that outing in one place. It also allows committee admins to quickly see Leader feedback in one place.
We currently have monthly dashboards being sent to each branch with information about the number of trips, courses and membership information.
We also have the member services team pulling trip statistics and additional committee reporting via requests to info@mountaineers.org. We strive for a 48 business hour turnaround on these requests.
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Add Pronoun Field to Rosters - Part 2 GH2887
We not only want people to be comfortable being themselves, but also to be celebrated for their identities and what makes them unique. In addition, we try to build a culture where we don’t make assumptions or pass judgment on each other. So if a person chooses to tell you their pronouns (in their profile or otherwise), they are simply letting you know how you can refer to them, without you having to make any assumptions.
Part 1 - Add pronoun field to profile edit form and profile display.
Part 2 - Add pronoun field to roster displays and downloads.
10 votes -
Add filters to the My Activities page GH2799
Filters to add include Activity Type, Trip Result, Participant Role, and Participant Result. This is useful for leaders to review participant activity info for leader's permission requests. It is also useful for helping keep committee rosters up-to-date.
10 votes -
Prevent Leader/Instructor Badge Assignment GH2740
When adding a person to a committee roster as a leader and/or an instructor, have two checkboxes--one for leaders and one for instructors--that prevent the leader and/or instructor badge from being assigned.
10 votesJun 2018
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Email Non-primary Lodge Guests GH2289
Ask for all non-primary guest email addresses as part of the reservation process with the default being the primary guest's email. This will help us better communicate will all lodge guests with info about the weekend including lodge stay cancellations. It will also help us with recruiting an engagement.
10 votesOct 2017.
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Use "Age Group" Radio Buttons Instead of "Age" for Lodge Reservations SD637
Is it better to use radio buttons for the age groups [i.e. one for Adults (age 14+) and another for Youth (age 13-)] when reserving a lodge stay than asking for actual age? What are the pros and cons?
Using radio buttons is better when one person is making a lodge reservation for another and does not know their age. I suspect with will happen a lot, especially for lodge admins who add hosts and other volunteers, as well as people who might bring a friend.
10 votes -
Waitlisted people can take themselves off a trip any time GH2131
I see why people signed up for a trip need to contact the leader to take themselves off a trip after signups for the trip has closed. However, I DON'T SEE why that applies for people who are merely waitlisted.
What is the possible logic for this?? Especially since being waitlisted means you can't sign up for anything else at the same time. You need to contact the leader and then the leader, who may be away from email, needs to take them off. Especially since the closure period for some trips is way in advance of the trip.
This…10 votesParticipants may now cancel from an activity if they are on the wailist and registration is closes.
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Profile - improved clarity to user re what shows as public or private? GH1974
Might there be a better interface re our profiles that would make crystal clear to the user what information is kept private and what is viewable to Mountaineer members (public)?
**Update: Also would be good for leaders to be able to discern which members want their info private versus shared with our members. This means looking at how rosters show up for courses, activities and events for both participants and leaders.
10 votesWe improved the explanation of our privacy policy by adding a page that is link to it on the profile page.
It’s https://www.mountaineers.org/membership/mountaineers-privacy-policy-explained.
We also added info about a person’s privacy choice on all rosters that our leader view.
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Create More Robust Safety Committee Data Analysis SD52/465/466
Currently, participants submit incident reports to the Safety Committee, which then compiles the data and looks for trends in the aggregate (it does a lot more than that as well, but this aspect of its work is onerous). If we connected incident reporting with routes/places and even illustrated on a map, committees could analyze trends and information much more rapidly and wouldn't have to wait for Safety Committee reports. Safety Committee efforts could then be more available for training and prevention work now that the data crunching burden has been reduced. Members and Leaders could then have information about incident…
10 votes -
Limit adding more than 1 duplicate profile and limiting duplicates overall GH3636
Member services has seen a significant increase in the overall number of duplicates in the past 6-12 months. This has meant there have been a significant increase in login troubles for members, an increase in login-related inquiries. Member services has also been unable to keep up with the constantly growing number of duplicate accounts. Since December 2020, we have seen approximately 3000 duplicate pairs emerge - that's approximately 1000 pairs or 500 duplicated accounts per month.
We believe there are a few things that could be done to reduce the number of duplicates overall.
1. Prevent/block folks from adding more…9 votesCompleted ·
AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Mar 2022. We added the same duplicate warning for anyone who is checking out as a guest or donating as a guest that we have for joining. If there are items in the person's shopping cart or if they have made selection on the donation form, those selections will be transferred if they log into their account.
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Bulk add participants to rosters
It would be great to be able to add multiple people to a roster at one time instead of having to do a multi-step process for each person. This would be especially helpful for committees and youth programs who have recurring events with the same people. It would allow committees to easily add and then bulk update volunteers hours tracking.
Please see the attached image for an example.
9 votesScheduled ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Scheduled to be done in our Aug & Sep development cycles.
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Allow Chaperone Registration for Youth Activities GH2876
For youth activates that are not part of a youth program, enable the ability for leaders to set a chaperone capacity and for chaperones to register.
9 votes -
Add a Calendar View of the My Activities Page SD411
As a logged in member or guest, allow me choose a calendar view/display of the My Activities page where I can see all of my activities on a calendar and subscribe to an iCal feed of my activities and events so that I can better manage my schedule.
NOTES:
Ideally we'd continue to have one My Activities page and add "buttons" to toggle between the "List" and "Calendar" views, even though they may be two different pages/links.9 votes -
Add a "Leader Permission" Style Feature to Lodge Stays GH2253
Add a "Leader Permission" style feature to the lodge stay, so that lodge admins can configure a message that guests see and then a checkbox in the lodge stay reservation model dialog that drives whether the "Reserve" button is active. See the attached file for a sample of how this might look.
Something like:
Reservation Restricted
Reservations are currently restricted to Everett Avalanche Course students.
[ ] I have permission to make this reservation.9 votesOct 2017.
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Better Track "Guest Groups" in Lodge Rosters GH2289
Add a “Guest of” column to the on-screen lodge rosters and their download, so we know who’s with who.
9 votesOct 2017.
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add scramble category
At the scramble summit, there was unanimous desire to be able to tag a scramble as rock or snow. I gave two suggestions and they didn’t seem to have a strong opinion one way or another.
First: since Winter Scramble is under difficulty, just add Rock Scramble and Snow Scramble. They liked the simplicity of this and that if something is rock/snow you can just tag something as both. They did feel like its not truly a “difficulty” rating, so logically it doesn’t make a lot of sense under difficulty.
Second: Add a “scrambling category”. The benefit here is that…
9 votesThis is easy to do using “Rock Scramble” and “Snow Scramble” in the Difficulty field like we do "Basic Rock Climb and “Basic Glacier Climb.”
We just need volunteers to add these to our scramble Routes & Places. Please send an email to info@mountaineers.org if you are interested in helping. Thanks!
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Display trail or route on route/place map GH2019
While it would be a lot of work to populate initially, the question was raised at our committee meeting whether the map for a route/place could actually show the route, rather than just the start and end points. This could come from either a GPS track or from tracing it out on a map. Alternatively, there could be a place, like a "Materials" folder and tab for each route/place, where we could upload a GPX file with the route.
9 votesWe added the capability to add a “Resources” folder and tab to our Routes & Places. I will work with Peter Hendrickson on the process for creating these folders and adding materials.
Here’s an example: https://www.mountaineers.org/explore/routes-places/sam-hill
We’ve also got a blog about this: https://www.mountaineers.org/blog/coming-soon-enhanced-trip-navigation-resources
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Entering, Tracking and Reporting Volunteer Hours SD394++
Some features needed:
* Self-reporting volunteer hours (e.g. projects and committee meetings)
* Add a My Volunteer Hours page (self-reported, activities, courses and events [and volunteer opportunities])
* Printing volunteer hours for company matching
* Salesforce volunteer hours reporting9 votesCompleted Sep 2019.
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Track Leaders, Instructors and Members better on Committee Rosters including Automatically Assigning Leader Badges SD134/SD580
Right now you are added as a leader to a committee and Member Services gets an email notification that requires them to add the badge. Leader web rights however are instantly granted with the addition to the roster.
Expiration dates for each, automatic leader/instructor badge assignment/removal, roster removal if none remain. Add committee member checkbox. Bulk update tools for managing roles/expiration dates. Determine what an instructor really is.
9 votesWe added fields for tracking committee member, leader and instructor expiration dates, and automatically assign or remove the leader badge specified on the committee.
Additional details were sent to committee chairs on Nov 20. See the tech blog post, https://www.mountaineers.org/blog/2-9-many-small-improvements, for more info.
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Beef up our route-place database to include all of the routes-places in the '100-best' books
The system has such capacity for displaying our routes and places in an attractive and appealing way, with enough detail to know where the trailhead is and whether or not it covers the route or place that one wants to take. It seems a huge missed opportunity to let routes-places be submitted without even the most basic of descriptions other than the pure length and elevation gain, which doesn't tell us much. Yet I know that Member Services is deluged with route place requests that are so urgent that you hesitate to push back. I wonder if we might be…
9 votesWe considered a site-wide volunteer initiative to continue improve our Routes & Places and then add to them, but have no one who has expressed interest in helping yet. Please contact us at info@mountaineers.org if you would like to help.
Remember that you can always add a new route/place and send us updates and corrections to those that exist (using the link on each route/place).
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