General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
104 results found
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Update Billing Info for Automatic Renewal
The billing info associated with autorenewal payments is not getting updated in tandem with the user’s profile. Let's tweak the process to update the autorenewal billing info whenever the profile is updated, or at least give users the option to also update their billing info when they update their payment card info.
2 votesThis idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Trip reporting issue inverting images
It is most frustrating that the website inverts pictures sometimes and there is no recourse. Not sure what can be done about this but it would make filing trip reports faster and easier if the system worked more smoothly and without frustrating glitches like this. Also, improved support for smart phones would be nice so things worked more smoothly on these devices. Many of us don't use computers much anymore and it's frustrating when you have to turn your phone sideways to see the full contents of a field or for an onscreen button to work.
1 voteThank you Doug for sharing this feedback/idea. I have taken a look at your most recent trip report and saw the inverted photograph. Once a photo is 'loaded' upside down, there is no way in the website to flip the photo. I was able to download the photo, flip it, and re-upload it which worked but ideally the photo should not flip upon load. To help me understand what may be going on with the initial load (and see if we can prevent such a use case in the future), can you share the original photo you uploaded for me to test with?
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POST THE TIME OF EVENT PRIOR TO SIGN UP
So many activities don't have a time posted for when the event starts. I have to wait till I get an email to see the time and then have to cancel if I'm not available. Why is this happening?
1 voteHello Mike -
Thank you for reaching out with your idea! I had a quick clarifying question - are you referring to Mountaineer's Events or Mountaineer's Activities? If you could share an example that would be helpful!
Devin Lampe
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Update All Forms with Rich Text Fields
Most forms on the website today use a Text field instead of Rich Text. For Equivalency applications and other long forms, this makes it difficult for the intended audience to read the submissions given all formatting is removed.
1 vote -
Develop Location Filters for Event Calendar
This feedback pertains to the functionality of the event calendars that manage physical space allocations at our program centers.
One of the current challenges is the difficulty in quickly assessing space availability. The process of manually reviewing each event on the calendar to identify when a particular room is free is inefficient and tedious.
To address this, I would like to propose the implementation of a filtering feature. This would allow users to select one or more specific spaces and view only the events scheduled within them. By isolating the schedules for particular rooms, we could instantly see when they…
1 vote -
Remember me on login
I frequently need to login to the mountaineers website, sometimes multiple times per day which is a bit annoying. It would be great to have a remember me checkbox to persist the login.
It appears this was a feature until 2023 https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/15859615-remember-me-function-on-log-in-page-is-broken-gh20
And a 2024 post was declined without reasoning https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/47641436-keep-me-logged-in
It would be great if an explanation could be given on why this isn't possible, or options for how some login persisting could be supported.
1 voteHello Jacob -
I was able to meet with the developers and can provide more context! I will not close this idea right away so that you have a chance to reply/comment back. The reason that this feature no longer works is because cookies on browsers changed and the plone-native (what our website runs on) feature for this no longer worked. There are other ways we could potentially re-introduce something like this but we did not pursue these due to the additional security concerns they would introduce. All members logged in have access to their personal PII and potentially saved credit card information (through 3P link service). Leaders have access to other member's PII data for those who have joined their trips. Alternative solutions could cause issues if someone were to log in on public devices that would keep that user logged in and pose a risk. For this reason,…
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Show leader notes again when requesting leader permission
Many times, people don't read leader notes when requesting leader permission.
Perhaps the leader notes could be shown again when requesting leader permission to ensure that people read them.
The leader notes may contain additional pertinent information about the activity which participants should consider when requesting permission, or may contain specific requests for information, so requests missing this information end up being incomplete.
1 vote -
Leader permission requests should go to co-leaders and mentored leaders as well
Currently, even if an activity with leader permission has a co-leader who is an admin and a contact, that person does not receive leader permission request emails.
The same would apply for mentored leaders.
1 vote -
Rate Hike Preferences
I get daily emails describing upcoming Mountaineers hikes but for the most part they are too challenging or too long for me. I joined GoHike this year to find out about shorter hikes. I prefer hikes that are less than 10 miles. I think if would be great to be able to choose in preferences: Hikes less than 10 miles or Hikes greater than 10 miles/ strenuous.
1 vote -
Notifications based on saved searches
The current method of defining notifications is basic and, simply put, inflexible. It is possible to get notifications based on varies high level criteria (e.g. branch, activity type) but that doesn't mean that the notifications will be meaningful since there are many criteria that can be filtered on in the activity search. It should be possible to create search criteria and save those such that you're notified any activity that matches that criteria. This would save people time by since they won't need to manually filter the activities in the notifications based on this additional criteria.
This would supercede https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/49808195-alerts-notifications-preferences-for-audience…
1 vote -
Notify course participants when new field trip/lecture within the course is posted
Once a course is live, leaders can add new field trips and lectures to the course offering. However, participants are often unaware of these additions unless course or activity leaders notify them manually through email or other channels. The Youth Team is currently exploring solutions to automatically notify course students when new activities are added. This system could eventually be expanded to adult courses as well, reducing the administrative burden on leaders by ensuring participants are automatically informed via email.
1 vote -
Support markdown for formatting all input
The website currently uses a rich text to format all content on the website. This can be convenient for some but it can be frustrating and slow to work with. Markdown is easy to write and understand (https://www.markdownguide.org/). It has become a common option on many websites. Please consider supporting markdown as an option and let users specify it as their default preference so that they can use it without having to select it each time they want to post an activity/comment/etc.
1 vote -
Allow markup formatting for Carpool Preferences notes
The Carpool Preferences widget provides a "notes" section which allows for free-form content to be provided by the users. This can provide useful information for other participants such as the type of car, passes you have, expected reimbursement rates, etc. A participant may organize this information so it's easily consumed by the reader. The problem is that the formatting is only preserved when viewing the "notes" section in the edit view. When a participant tries to read it, all formatting is removed (e.g. newlines are removed) which can make it very difficult to read the content. This undoes any attempt…
1 vote -
Viewing profiles from roster on mobile
When clicking through a roster (roster section on the activity, not back-end roster manager) on mobile (android, Firefox or chrome browser), the profile display cuts off half of the profile, including the x button. I need to turn off rotation lock and rotate my display to close out (or hit "back" which takes me to the page I was on before the activity page).
1 voteHello Mckenzie -
Thank you for submitting this idea! You are correct that the user experience is poor for mobile when looking at profiles. I wanted to just call out how to exit that page in the current state so that you can use the work around until a change happens in experience. If you select anywhere on the screen that is not the pop up (grey areas) then the pop up will close. This is a workaround if you do not see the checkbox on your screen.
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Make it possible to save trip postings in an iPhone without having to turn the phone sideways.
Here's another issue, albeit a small one. I can add folks to rosters with my iPhone but I have to turn the phone sideways to landscape mode in order for the Save button to respond. In other words, when the phone is vertical (in portrait mode) the save button does not respond to taps. Not the end of the world but seems odd.
1 vote -
Self populating cell meet place and time
Create a self populating cell that when you’re posting or developing your template for the activity, There’s usually several options to launch from, and the cell could populate on the condition when you select where you were going to launch from it tells you or populates the cell with the meeting place and have an option in the cell that allows for time inputs of meet time and launch time and maybe an option for pre-launch meeting time This would eliminate. This could eliminate the current meat, place and time box completely. Leader could have the notes in there and…
1 vote -
New Policy Rollout
Require that any new, approved policies include, as separate document, plan for implementation by volunteer leaders and name of person on staff who will be contact point for roll-out support.
1 vote -
Allow us to see feedback given by trip leaders
Currently trip leaders post feedback on trips but it is invisible for us. Suggest to make it visible but like not editable. That way it is all transparent and we can see what is the feedback and can follow up as needed.
1 vote -
Allow users to add items to Promo Codes based on product/activity characteristics
Currently, items that are on promotion can only be added per product. For large promotions, this is very tedious as it requires users to add products one by one. If we could add a category of products to a promotion, this would save significant amounts of time. Example - Add All Green Trail Maps to a promotion.
1 vote -
Activity Registration Confirmation Email Change for Carbon Footprint Reduction ~Salesforce
Per conversations with Jeff and Amber, I'm submitting feedback requesting tweaks to the confirmation email registrants receive after signing up for Mountaineers trips. The conservation and development teams would like to give registrants the option to partially offset their transportation-related carbon associated with each Mountaineers trip by donating to a Mountaineers Carbon Footprint Reduction campaign. We understand that prompting for this donation in the existing registration confirmation email would be an initial way to achieve this. Funds raised from this campaign would go toward energy reduction/net-zero projects at the Seattle Program Center and other efforts to reduce the carbon footprint…
1 voteThis idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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