General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. Add Ability to Grant Badges to Instructors from Course Activities SD657

    Add the ability to add badges to instructors for successfully completing instructing at a course activity, where the badges are different from those that are awarded to participants.

    7 votes

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    2 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add a show activities from the past check mark box on courses

    It would be cool if the Course Requirements tab on the course detail page page included a checkbox labeled “X Show activities from the past” and/or maybe a date range for activities that would be displayed.

    7 votes

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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We can now enable faceted search for course “Activities” folders to allow course administrators to more quickly find particular course activities and more easily manage their courses.

    Please send an email to info@mountaineers.org if you’d like this feature enabled on any of your course’s “Activities” folders.

  3. Improve Program Center Reservation Process GH1167/1168/1169/1175/1176/1177

    Submitting a room reservation for the Seattle Program Center is incredibly time consuming and there is a lot of room for error. For example, the calendar does not show which room is reserved, so you have to click on each event so you can see if the room you want is available. If you're looking for a room in a future month (which is often the case), each time you go back to the calendar, it defaults to the current month, so you then have to scroll again to the date you're looking for and click on the next event…

    7 votes

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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Clicking on an item on a calendar opens a popup with info about the activity including a link to the full event details. This prevents you from losing your place in the calendar.

  4. Add Activities and Routes & Places to a Map SD184/287

    It'd be cool if we had routes and places all shown on a map! And link to trip reports :)

    7 votes

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    2 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Completed May 2016.

    Look for the “List | Map” links in the upper right hand part of Find Activities and Find Routes & Places searches to toggle the view.

    Happy searching!

  5. Clarify language for profile management when adding family member GH3554

    We've received a number of calls lately from folks who have a family membership. They go to add an adult family member, but get stuck when they are required to select whether 'I will manage the account for the youth' or 'the youth will manage their own profile, but I will sign their waiver and manage their account.' It is confusing that they have to choose one of these options when they are not adding a youth family member to their account.

    I think changing the language to something like these two options would suffice to reduce confusion:
    -This is…

    6 votes

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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make Date/Time Calendar widget a consistent format

    Across the site I have discovered that the date/time calendar widget is not in the same format (some have Saturday/Sunday at the beginning/end of the week; others have Sat/Sun at the end of the week). In general this is fine, but when you're adding LOTS of activities for entire program year it's significantly more time consuming because you have to pay closer attention to which day you are clicking. And, there's a higher likelihood of choosing the wrong date because visually it is in a different location on each calendar widget. It would be preferred if all calendar widgets had…

    6 votes

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    Medium Priority  ·  1 comment  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  7. Update "Last Activity Led" column in committee rosters to add co-leaders and exclude cancelled trips GH3277

    Currently, the "Last Activity Led" column in committee rosters on the website only factors in activities where the contact is listed as the Primary Leader, and includes activities that were cancelled.

    Please exclude cancelled activities from this calculation, and include activities where the contact is listed as a Primary Leader OR a Co-Leader.

    6 votes

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    High Priority  ·  1 comment  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  8. Catch and Handle API Tax Rate Exceptions GH2919

    As a site visitor purchasing books and/or merchandise, show me an error message if the tax API fails so I know how to get my order placed. We think the best is to retry a few times and if that fails use a fallback rate from site settings.

    6 votes

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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  9. Re-sync Failed Plone-Acumen Transactions GH2921

    Add a "Re-sync to Acumen button to receipt pages to enable Mountaineers staff to re-sync a transaction to Acumen. With power outages, Acumen posting, and server maintenance, this will make it easier to get any missed orders to Acumen without having to enter them manually.

    6 votes

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    Medium Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  10. Improve Committee-aggregated Feedback Pages GH2954/2955

    (1) Add a "More Info" or make it so that clicking on the "comment" in feedback takes the user to the "All" feedback page for the activity, course, event, or lodge stay from which that feedback originated.

    (2) Add a "Download All | Download Selected" button to the bottom of the page that downloads a spreadsheet file with one sheet/tab for each feedback survey (e.g. Course Feedback, Field Trip, Lecture, Seminar, and Clinic Feedback, Trip Feedback, etc.). Each sheet will have meta data (e.g. title, dates) from the activity, course, event or lodge stay and then the feedback responses in…

    6 votes

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    On Hold  ·  0 comments  ·  Feedback Surveys  ·  Flag idea as inappropriate…  ·  Admin →
  11. Improve the My Feedback (Leader-aggregated Feedback) Pages GH2596/2957/2958

    (1) Add filters for (a) Committee, a select list of on which the leader serves), and (b) Activity Type, a list of our activity types.

    (2) Add a "More Info" or make it so that clicking on the "comment" in feedback takes the user to the "All" feedback page for the activity, course, event, or lodge stay from which that feedback originated.

    (3) Add a "Download All | Download Selected" button to the bottom of the page that downloads a spreadsheet file with one sheet/tab for each feedback survey (e.g. Course Feedback, Field Trip, Lecture, Seminar, and Clinic Feedback, Trip…

    6 votes

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    On Hold  ·  0 comments  ·  Feedback Surveys  ·  Flag idea as inappropriate…  ·  Admin →
  12. Improve Activity-aggregated Feedback Pages GH2959

    (1) Change "Feedback" at the top of the page to the title of the feedback survey.
    (2) Make the title of the course, activity, event or lodge stay a link to that item's details page.
    (3) Add the leader's name and activity date(s) below the title.
    (4) Add the title of the course template if the item is a course activity.

    6 votes

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    On Hold  ·  0 comments  ·  Feedback Surveys  ·  Flag idea as inappropriate…  ·  Admin →
  13. Multiple badges within a committee GH2933

    As more committees move towards multiple leader badges, it would be helpful for committees to be able to easily assign more than one badge to their leaders (For example: Basic Snowshoe Leader and Intermediate Snowshoe Leader).

    This would provide the ability for a committee to assign other specialty badges as well such as a "mentor" badge.

    Committees should be able to assign these badges to a new leader or when editing an existing leader, and it would be very helpful if they could do all of it from within their committee roster.

    6 votes

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    High Priority  ·  1 comment  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  14. Keep a Waitlist for Lodge Stays SD671/555/560

    Waitlists for lodge stays are complicated and challenging both because of the potential for one person to make a reservation for multiple people and the number of nights for which they may wish register.

    It may be best to keep a waitlist "separate" from the roster for each lodge stay and automatically email the entire list if any amount of availability opens. Then it's back to a first come, first served basis. This is a "notify me if space becomes available" rather than our "traditional" waitlist functionality.

    6 votes

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    High Priority  ·  2 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  15. Improve (Prevent) Header Switching When Viewing Content SD632

    As a site visitor keep the universal header selection and global (section or subsite?) header (The Mountaineers or Mountaineers Books) displayed until I choose to switch so that I do not have a jarring navigation experience while I am browsing the site.

    6 votes

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    1 comment  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  16. Set Leader/Instructor Badge Expiration to Yesterday GH2745

    When removing a leader and/or instructor from a committee roster, set their leader and/or instructor badge expiration date you yesterday's date.

    6 votes

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    1 comment  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add skiing categories to activity and course faceted search GH2753

    Its hard to find cross country ski courses in our find activity and course searches. Can we add cross country and backcountry ski filters

    6 votes

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    1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add Host & Volunteer Roster to Lodge Stays GH2599

    Like we have for our activity and course rosters, add a "Hosts & Volunteers" roster with a user-specified capacity, so we can reserve space at our lodge for our volunteers and allow them to make their own free reservation and add/pay for guests they will bring.

    6 votes

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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  19. When an activity is pushed to a future date make sure feedback emails also update to the future date GH2281

    Right now if a climb is scheduled for May 1 and you have to move it to May 8 because of weather the feedback email is still sent out on May 2, the day after the original start date.

    6 votes

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    1 comment  ·  Feedback Surveys  ·  Flag idea as inappropriate…  ·  Admin →
  20. Improve Lodge Stay Cancellation Process - Part 2 GH2759

    As a volunteer admin on an outdoor center committee, allow me to cancel one or more lodge stays for our lodge, so that members and guests will know that it has been canceled (on the website), that those who registered will be notified of the cancellation, and so that staff can issue refunds to those who registered and paid.

    The automation for this involve adding a button or link to lodges stays (or lodge stay rosters) so that when canceled (and confirmed with a popup yes/no-style check) that the state of the lodge stay(s) is/are set to "canceled" and all…

    6 votes

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    High Priority  ·  0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
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