741 results found

1. Add an extra "are you sure you want to cancel" message for course cancellations

   Add an additional dialogue box when you cancel from course that says "Are you sure you want to cancel" to avoid accidental cancellations.

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   2 comments  ·  Members  ·  Delete…  ·  Admin →
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   Completed  ·  Garrett Arnold responded

   This has been completed. There is now a cancel link that does not look like a Submit style button from the Manage Registration window AND when you click that link you get an additional dialog box asking “Are you sure you want to cancel?”

2. Add AIARE Level 2 badge

   Add an AIARE Level 2 badge for instructors who have higher level avalanche training.

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   Completed  ·  2 comments  ·  Courses, Clinics & Seminars  ·  Delete…  ·  Admin →
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3. Registration Date/Time for Cancelled Students should change GH1755

   When someone drops from a course, update the registration date to reflect the date of cancellation. Currently the original registration date remains in that field. This makes is hard to track when individuals drop from the course.

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   6 comments  ·  Courses, Clinics & Seminars  ·  Delete…  ·  Admin →
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   Completed  ·  Jeff Bowman responded

   This is very difficult to add to our website, so we now send this information to our or CRM, so that we can help as needed with refund processing and informing you of cancellation status. Please contact our Member Services Team at info@mountaineers.org, if you need any help with this.

4. Need Indoor Meeting Activity Type for Routes/places

   When submitting a new Route/Place request I’d like an Activity Type for meetings, lectures, and other indoor activities. I just need one so you pick the terminology that serves best. I asked for this before and was rejected because the PC’s understanding for our outing takes precedence over ours. Now I’ve run into the issue again and I reiterate that we have indoor activities, like lectures for our courses and we need a suitable activity type to classify them.

   Thankfully, activity type is optional now, so we no longer need to describe a meeting room as an “urban adventure”. But the real need is to get a check box filter on “meeting” or “indoor gathering” or something like that in the Routes/Places search so that we can bring all of them up at once and see what’s available.

   I’ve already had two volunteers give up on trying to add needed Route/Places because there wasn’t a suitable activity type. What’s the harm in adding one more for this type of activity and lessening the confusion amongst our volunteers?

   When submitting a new Route/Place request I’d like an Activity Type for meetings, lectures, and other indoor activities. I just need one so you pick the terminology that serves best. I asked for this before and was rejected because the PC’s understanding for our outing takes precedence over ours. Now I’ve run into the issue again and I reiterate that we have indoor activities, like lectures for our courses and we need a suitable activity type to classify them.

   Thankfully, activity type is optional now, so we no longer need to describe a meeting room as an “urban adventure”. But… more

   3 votes

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   5 comments  ·  Activities  ·  Delete…  ·  Admin →
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   Completed  ·  Garrett Arnold responded

   We’ve added a field called “Common Uses” so we can search for venues suitable for lectures, meetings, field trips, “regular” trips, etc.

   All routes/places default that had been previously entered will get the Trip as default but we can go in and add multiple uses. This will allow someone who is trying to schedule a meeting to simply search Routes/places by meeting/lecture use type.

   When leaders go in and create new routes/places especially for places used for field trips and lectures and meetings we encourage these to be added to the type ahead field however we understand that most routes/places entered are for places we lead trips so this defaults to that and does not require you to fill out anything else in order to save leaders time when creating new R/Ps.

5. Link Activities to Event/Room Reservation listings

   One of those items that I would be interested in seeing added to the
   capabilities of the new website system, is for when room reservations are
   made that an option exists to simultaneously tie that reservation into an
   actual activity. I know that not all room reservations are
   Mountaineers-related, but I suspect that those that are related would
   generally be associated with an activity (I know that all of mine are so
   far). This would possibly help alleviate date problems (I just noticed I
   was broadcasting a lecture date as being different from the room
   reservation - which was the correct date). This should also simplify
   having to change things in the system only once if the schedule does need
   to change as well.

   One of those items that I would be interested in seeing added to the
   capabilities of the new website system, is for when room reservations are
   made that an option exists to simultaneously tie that reservation into an
   actual activity. I know that not all room reservations are
   Mountaineers-related, but I suspect that those that are related would
   generally be associated with an activity (I know that all of mine are so
   far). This would possibly help alleviate date problems (I just noticed I
   was broadcasting a lecture date as being different from the room
   reservation - which was the… more

   3 votes

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   Declined  ·  0 comments  ·  Events  ·  Delete…  ·  Admin →
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6. Add status column to course roster

   The course roster can be improved with a new column to show status of the students and instructosr. Students start out as registered then progress to graduated, cancelled, failed, extended, etc. Instructors may also cancel, no show. Using the role column to carry that fact is not the best because then when the status changes we lose track of the actual role. For example, if the status changes to cancelled, we no longer know if the registration was for a student or an instructor.

   By extension, this idea means that "graduated" is a status of the student role, not a role in it's own right. And "granted" is a status of the Equivalency Candidate role, not a role in it's own right.

   Possibly the registration status column could be expanded for this purpose, but I really think that is a different fact and should be tracked separately.

   The course roster can be improved with a new column to show status of the students and instructosr. Students start out as registered then progress to graduated, cancelled, failed, extended, etc. Instructors may also cancel, no show. Using the role column to carry that fact is not the best because then when the status changes we lose track of the actual role. For example, if the status changes to cancelled, we no longer know if the registration was for a student or an instructor.

   By extension, this idea means that "graduated" is a status of the student role, not a… more

   3 votes

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   Declined  ·  Jeff Bowman responded

   We have no additional feedback that this is a desired change by other course leaders, and it seems that having one column with “Student” and one with “Graduated” would be too confusing.

7. Ability to switch activity templates for trips after trips have been created GH1937

   Can you make it easier to switch a climb to an alpine scramble and vice versa when accidently listed the wrong way. Or to make a switch from winter scramble template and regular scramble template so the right pre-reqs are listed for the trip I want to lead.

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   3 comments  ·  Activities  ·  Delete…  ·  Admin →
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   Completed  ·  Jeff Bowman responded

   Leaders and committee admins on their behalf may now change the activity template for trips they have scheduled.

8. Difficulty Label Changes

   The long-form of this proposal with better formatting and screenshots is here:
   https://docs.google.com/document/d/1Vef3Nw-ulHzJdeKUhYSv95PX7FcAcigM7R2z6H5tn8g/edit?usp=sharing

   This is a copy-paste and loses formatting:

   ==========================

   Problem
   All trips posted have a “Difficulty” rating and a “Leader Rating” value, but trip listings only display the Difficulty rating. Sometimes the difficulty of a trip is indicated by the combination of the difficulty field and the trip template. For example, an Intermediate Snowshoe is posted using an “Intermediate Snowshoe” template and will have a difficulty label to indicate how strenuous the trip is expected to be. Other activities, such as Cross-Country Skiing, indicate the trip difficulty solely through the difficulty label.

   There are some major problems with the website’s current approach to difficulty labels.

   There is a global list of difficulty labels for all activities
   Each place listing can have (and usually does have) a default value for difficulty. This means for places that support multiple kinds of activities, there will be multiple different labels here for each activity.
   This field auto-populates with the default for the place. Because it has a default, the trip leader is not required to look at or change this field and in the overwhelming number of cases, does not. This means that the trip will be listed with a bunch of confusing, irrelevant difficulty labels that participants find extremely hard to reason about.

   Other times, the default value is “Varies” and that gets carried through. In many many cases, using the default difficulty value is incorrect.

   Proposal
   I propose some changes that will better set our leaders up for success:
   Restrict Difficulty Values: Instead of maintaining a global list of difficulty labels, tie the list of possible difficulty values either to the trip template or the activity type. This way when the trip leader selects the field, they will only be given options relevant to the activity type.

   Activity Template
   Labels
   Day Hike
   Easy, Moderate, Strenuous, Very Strenuous
   Alpine Scramble
   Strenuous 1-5, Technical 1-5
   Winter Scramble
   Strenuous 1-5, Technical 1-5, Winter Scramble
   Cross-Country Ski
   G-XC1-4 Groomed, U-XC1-4 Ungroomed
   Basic Snowshoe
   Easy, Moderate, Strenuous, Very Strenuous
   Intermediate Snowshoe
   Easy, Moderate, Strenuous, Very Strenuous
   Backcountry Ski
   M1 Intermediate, M2 Advanced, M2G Advanced Glacier, M3 Expert, M3G Expert Glacier
   Bikepacking
   Easy, Moderate, Strenuous, Very Strenuous
   Basic Rock Climb
   Strenuous 1-5, Technical 1-5
   Basic Glacier Climb
   Strenuous 1-5, Technical 1-5
   Sea Kayak
   Sea Kayak I-VI
   Trail Running
   Easy, Moderate, Strenuous, Very Strenuous, Ultra, Advanced Ultra 1, Advanced Ultra 2

   Opt 1 - Template: Internally, this would mean that the template object would need a new field called “Difficulty Tags” (or something) that would include all of the possible difficulties. When creating a trip, the “Difficulty” field would work the same as it does today, except that the list of tags you are allowed to add is restricted to the possible difficulties from the activity template, rather than the global list it looks at today.

   Opt 2 - Activity Type: The above would require each activity template to have the difficulty field set the same. For example, all three Snowshoe activity templates would require you to go in and set the difficulty values to the same labels for each template. It might be more convenient to leverage the “Activity Type” field to get the list of possible labels. In that way, since all three snowshoe templates are already marked as “Snowshoeing” activity types, you would just need to associate “Snowshoeing” with the relevant tags to get the validation, and you would not need a template-specific list (instead you’d need a table linking activity type to the allowed tags).

   On trips, make Difficulty a required field and, in cases where there are multiple potential activities, do not attempt to set any default value. This will force leaders to put something here. An exception here would be when the place listing only has one difficulty rating (for example, a peak is only ever a scramble peak, so the default scramble rating is fine, or a sea kayak trip), but any place where there are a bunch of labels, they should probably be removed as the Difficulty default and moved into the route description, like this example from the website: Pinnacle, Plummer, Denman, Lane & The Castle — The Mountaineers

   This also makes sense given that many places have a bunch of routes that you select from the “Alternate Names” dropdown, and the odds that the default difficulty is correct for all of those routes is… low.

   An alternative you could consider would be to allow the difficulty field to remain for multi-activity types, but to prune the list when the template is used to erase any labels that don’t match the activity template or activity type.

   For example, consider Amabilis Mountain, which has labels for backcountry skiing, cross-country skiing, and snowshoeing.

   Difficulty: M1 Intremediate Ski, Strenuous, G-XC 4 Advanced Groomed, U-XC 3 Intermediate Ungroomed
   Depending on the template I use to post this, by cross referencing this field allowed value, I will get a different result, because any label that’s not in the allow list for the activity type would be removed.

   Snowshoe
   Strenuous
   Backcountry Ski
   M1 Intremediate Ski
   Cross-Country Ski
   U-XC 3 Intermediate Ungroomed, G-XC 4 Advanced Groomed

   While it’s still not perfect–cross-country ski still ends up with two default labels–it’s going to be more accurate overall than what someone would see today, which is just all four labels.

   While there is a link to “Activity Overviews” for this field, it would be nice if the template could have a custom link to the activity-specific page. For example, the Alpine Scramble and Winter Scramble templates would link to (Scrambling — The Mountaineers).

   Summary
   To require the fewest changes for maintainers, my recommendation would be:
   Associate the “Activity-Type” label with a list of “Allowed Difficulty” tags and make the dropdown for the “Difficulty” field look at the allowed tags. If there are multiple activity types, then union the list of allowed tags.
   Make “Difficulty” a required field (i.e. cannot be blank).
   Leave all default values alone. When a trip is posted from a template, validate the default values against the allowed difficulty tags and remove any that aren’t allowed. If the activity type is changed, re-validate and update the Difficulty field (for example, if I change Amabilis from a snowshoe to backcountry ski, the difficulty field should auto-update from Strenuous to M1 Intremediate Ski by virtue of the validation).
   Add the activity-specific link to the trip template (this is nice-to-have, but absolute lowest priority).

   The long-form of this proposal with better formatting and screenshots is here:
   https://docs.google.com/document/d/1Vef3Nw-ulHzJdeKUhYSv95PX7FcAcigM7R2z6H5tn8g/edit?usp=sharing

   This is a copy-paste and loses formatting:

   ==========================

   Problem
   All trips posted have a “Difficulty” rating and a “Leader Rating” value, but trip listings only display the Difficulty rating. Sometimes the difficulty of a trip is indicated by the combination of the difficulty field and the trip template. For example, an Intermediate Snowshoe is posted using an “Intermediate Snowshoe” template and will have a difficulty label to indicate how strenuous the trip is expected to be. Other activities, such as Cross-Country Skiing, indicate the trip difficulty solely… more

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9. Provide a way to tell if leader has unread feedback

   Currently, there is no indication if a participant has submitted feedback after a leader has viewed the feedback. Personally, I check for feedback a few days after the activity, and if someone adds feedback after that I probably won’t ever see it.

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10. Stop stripping line breaks from Leader Permission request comments section

    Most people (myself included) when entering information for the leader in the permission request comment box, make an effort to format it as cleanly as possible with line breaks to organize provided information.

    However, the code appears to strip all these line breaks from the text and drop a super messy blob of text in the request email that comes to leaders. This makes the leader's job unnecessarily harder because we have to mentally parse the blob back into the requester's intended presentation.

    Could we please stop stripping the line breaks and preserve the intended format?

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11. Remove web trackers from the web site

    I recently observed that mountaineers.org had web trackers for

    doubleclick.net
    Facebook.com
    Facebook.net

    I dislike having my activity on the web survailed. Why should an advertising consortium or Facebook know what I'm doing on the mountaineers web site?

    Do the members or the organization benefit from allowing these trackers? If not, please I would much prefer they not be on our web site.

    •  

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12. Limit use of low contrast fonts

    I have a big, but I think important ask. My vision is not crisp, in fact worse than that. In order to read text, I require fairly high contrast. When light grey font is used, it is a blur, even when enlarged, to me and others with less than acute, young eyes. The Mountaineers Templates use quite a lot of light grey font and it is not editable. When doing web design for the Mountaineers, could you please consider making it a point to use black font on light backgrounds or white on dark backgrounds so that we all can read it without such a struggle?

    I have a big, but I think important ask. My vision is not crisp, in fact worse than that. In order to read text, I require fairly high contrast. When light grey font is used, it is a blur, even when enlarged, to me and others with less than acute, young eyes. The Mountaineers Templates use quite a lot of light grey font and it is not editable. When doing web design for the Mountaineers, could you please consider making it a point to use black font on light backgrounds or white on dark backgrounds so that we all can… more

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13. Donor affinity checkboxes

    Checkboxes to track donor affinity across major fundraising categories to ensure people can hear about the impact and opportunities that mean the most to them. For internal use only - no plone integration.

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    Completed  ·  AdminKristina Ciari Tursi (Admin, The Mountaineers) responded

    This has been resolved by adding a multi-select “Donor Interest” field on the household.

14. Clarify that "Add 3% to cover credit card fees" is only for donations

    Consider adding some clarifying language or different shading to the script for the '3% for credit card fees' check box. Although it is clearly displayed in the donations section, folks often want to cover the fees regardless of it's for a donation or a course/activity/program fee, and it can be confusing when the cart total does not change. I suggest updating the below language to "Add 3% to over credit card fees (for donations only)."

    •  

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15. Event Tickets Timing-Out in Cart

    The problem: Event rosters are not entirely accurate because if an individual adds a ticket to their cart and the cart times out, they are automatically moved to ‘canceled.’ Sometimes this is okay if the order of operations is such that the ticket times out and then after they register again. However, if it’s the other way around (purchase ticket, go to purchase another, times out) they show up as canceled where they should still stay registered. This seems to create duplicate entries on the event roster.

    Why it matters: This has implications for staff and volunteers managing events because they may not have accurate counts of registered participants and tickets. This also impacts attendees because their registration shows as canceled in their ‘My activities’ even though they have purchased tickets, leading to confusion and potential no shows. It’s also possible that the event might be over-sold, since the registered capacity doesn’t reflect those who are ‘canceled’ but do in fact have tickets.

    Workaround: Staff have been investigating event registrations in Salesforce, but this is not feasible for volunteers and not sustainable for event staff managing large event rosters with money on the line.

    The problem: Event rosters are not entirely accurate because if an individual adds a ticket to their cart and the cart times out, they are automatically moved to ‘canceled.’ Sometimes this is okay if the order of operations is such that the ticket times out and then after they register again. However, if it’s the other way around (purchase ticket, go to purchase another, times out) they show up as canceled where they should still stay registered. This seems to create duplicate entries on the event roster.

    Why it matters: This has implications for staff and volunteers managing events because… more

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16. Display co-requisite badge status on course roster

    As a course administrator, it becomes difficult to manage and check on every individual's requirements to be met for the graduation needs of the respective course. When courses require co-requisite badges in order to graduate, display the course roster with additional columns stating when the respective badge was awarded to an individual for each co-requisite badge. This will immensely improve the process for course administrators to check on verifying individuals' records before graduating them. Also, providing a great tracking tool to follow up on individuals needing more help with courses and such.

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    High Priority  ·  AdminKristina Ciari Tursi (Admin, The Mountaineers) responded

    Turns out this was not completed as planned. We've added it back to the top of the iterations list.

17. Add badge expiry date to course roster export

    Currently, the course roster downloads display all the badges an individual has earned whether it is expired or active. It would be good to know if the badge is still active and hence requesting a change to roster downloads to include an expiration date. This will help all the courses that require their students to have core-requisites badges to be current for their graduatation.

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18. Add bulk update feature for Event "Attended?" checkbox GH3706

    Like we do for email, download, and print, add a Bulk Update Attended All|Selected button that checks or unchecks the Attended? box for all roster records or just the ones selected. When clicked, ask the user if they want to check or uncheck the Attended? box. This will make record-keeping easier for those who choose to use printed sign-in sheets.

    When you use the "Add volunteer hours" box at the bottom of an event roster, it adds hours to anyone with a volunteer role, not just the folks who were marked as attended. It would be great to get this updated so that hours were only attributed to volunteers who attended. This will be even better if we can enable bulk updating of attendees on event rosters.

    We need to make sure these two bulk updates work together.

    Like we do for email, download, and print, add a Bulk Update Attended All|Selected button that checks or unchecks the Attended? box for all roster records or just the ones selected. When clicked, ask the user if they want to check or uncheck the Attended? box. This will make record-keeping easier for those who choose to use printed sign-in sheets.

    When you use the "Add volunteer hours" box at the bottom of an event roster, it adds hours to anyone with a volunteer role, not just the folks who were marked as attended. It would be great to get this… more

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    2 comments  ·  Events  ·  Delete…  ·  Admin →
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    Completed  ·  AdminKristina Ciari Tursi (Admin, The Mountaineers) responded

    This was completed as part of the website 4.5 upgrade in February 2024. https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more.

    
    

    Thank you for your patience and feedback.

19. Add Address Verification Service

    What: Consider adding an address checker to the website to help manage number of bad addresses (incorrect unit, missing zip code, etc). This tool could help us verify/correct postal addresses.
    Why: Potentially important for decreasing amount of mail that is marked undeliverable and returned to the PC

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    Medium Priority  ·  0 comments  ·  Infrastructure  ·  Delete…  ·  Admin →
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20. Carbon Offsets for Travel to Mountaineers Trips During Participant Registration Process

    This feedback is to request that IT work the conservation and development teams to make changes to The Mountaineers website and sign-up/check-out process for all Mountaineers trips to allow registrants the option to partially offset their transportation-related carbon associated their travel by donating to a Mountaineers Carbon Footprint Reduction campaign. In addition to the donation ask, we would also like to allow registrants to share if they plan to carpool or if they will use an electric vehicle to travel to the activity. We understand this would take time, resources, and have implications for existing fundraising efforts. Thank you for your consideration.

    This feedback is to request that IT work the conservation and development teams to make changes to The Mountaineers website and sign-up/check-out process for all Mountaineers trips to allow registrants the option to partially offset their transportation-related carbon associated their travel by donating to a Mountaineers Carbon Footprint Reduction campaign. In addition to the donation ask, we would also like to allow registrants to share if they plan to carpool or if they will use an electric vehicle to travel to the activity. We understand this would take time, resources, and have implications for existing fundraising efforts. Thank you for… more

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    Low Priority  ·  0 comments  ·  Fundraising  ·  Delete…  ·  Admin →
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