General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. More speed, please GH3433

    It is taking such a long time now to post and edit activities, load pages, etc. I spend a lot of time waiting after pushing "Save" and "Edit" buttons. Sometimes, the system times out. Other times, it's not clear if pushing the Save and Edit buttons even worked. It is 10-15 seconds here and there, but it adds up when one is doing a lot of editing, posting, roster clean up, etc. Thank you.

    30 votes

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    22 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →

    One metric, the original cause of the slowdown a month ago, remains a mystery for now. But we have made significant improvements to bring other metrics and the overall site speed back up.

    For those of you who submitted examples, please re-test those examples and add comment with the results.

    If there are specific areas (e.g. My Activities, large rosters) that are hopefully improved but continue to be slow, we will investigate some specific optimizations.

    The issue with the “Difficultly” select not loading its list when adding an activity is fixed. Please add a comment if not.

    Thanks!

  2. Additional Positions for Committee Rosters

    For Committee rosters people can be associated with one of a hard-coded list of positions and can be advertised as a public committee contact in that position. The way Mountaineers Committees are typically administered has changed over the last few years. We are proposing that the list of positions be extended to better support current common practices.

    We propose adding the following positions:

    Safety
    Vice Chair
    Chair Elect
    Chair Emeritus

    "Safety" is meant to indicate the Safety Officer. Most Committees are now basing their Committee Charter on the Clubwide charter template, which specifies that the committee have a Safety Officer.…

    5 votes

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    New  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Filters, Instrcutor Opt In/Out, and Badges to Committee Rosters

    (1) Add filters to top of the page--admins, committee members, position, leaders, instructors, badges and lookup by name.

    (2) Add an instructor opt in/out checkbox (see http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/34126369-volunteer-instructor-recruitment-request-opt-in).

    (3) Add four badge columns to the download so you can see course badges, skill badges, leader badges and instructor badges. And maybe a fifth column that shows all other badges.

    Notes/observations:

    Within Committee rosters, currently you can "Sort" members by group, but not "Filter" them. The "Sort" tool is not very helpful, as many members have multiple roles (Leader, Instructor, Committee member, etc). When I click on "Groups" to sort my…

    17 votes

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    High Priority  ·  4 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add Pronoun Field to Rosters - Part 2 GH2887

    We not only want people to be comfortable being themselves, but also to be celebrated for their identities and what makes them unique. In addition, we try to build a culture where we don’t make assumptions or pass judgment on each other. So if a person chooses to tell you their pronouns (in their profile or otherwise), they are simply letting you know how you can refer to them, without you having to make any assumptions.

    Part 1 - Add pronoun field to profile edit form and profile display.

    Part 2 - Add pronoun field to roster displays and downloads.

    10 votes

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    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  5. Additional Roles for Course Rosters

    For Course rosters people can be associated with one of a hard-coded list of roles and can be advertised as a public contact for the course in that role. We are proposing that the list of roles be extended to better support current common practices. Specifically, we propose adding the following roles:

    Co-leader
    Assistant Leader
    Content Manager

    The Co-leader and Assistant Leader roles are self explanatory. Larger courses may want to show multiple leaders as public contacts but still be able to identify a single person as the primary leader.

    The Content Manager is the person who manages registration and…

    4 votes

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    New  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Filters at top of site search results do not work as expected

    Enter text in site search bar in the header and hit enter. Results are shown with four buttons at top (Find Books, Find Events, Find Courses, Find Activities). Hit "Find Books" and the results are refreshed and show me things not related to what I searched for (not sticky to the search term I entered). Expected result is the search term result list is filtered to just books. See screenshots.

    2 votes

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    In Review  ·  4 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  7. Gift-card Balance or Store Credit

    This is similar to:
    http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/33887968-promo-codes-dollar-amount-discount-for-entire-s

    However, I would suggest instead of promo codes that we simply maintain a "store credit" for each member, kind of like how on Amazon you have a gift card balance. You could use the balance as payment for anything on the Mountaineers website like books, courses, donations, etc.

    You could use it for things like volunteer recognition (eGift-cards) but, more importantly, we could use it to have a unified, consistent policy toward late course cancellations.

    Prior to the course registration closing date, students could cancel for a full refund less the cancellation fee (the current…

    3 votes

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    New  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  8. Meeting the minimum needs of your membership

    Hello,
    On the first day your kayaking classes are available, they are ALL FILLED. Unacceptable. Simply put, this is a direct sign of the Mountaineersa not meeting the needs of their membership base. this is the FIRST DAY. incredible. At least one more class in the Olympia and Tacoma Areas should be added another two in the Seattle area, and what about Everett? not one listed for the Everett area/ Did I miss something? There's no kayakers or Mountaineers members north of Seattle?

    Get with it people.

    1 vote

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    New  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  9. Magnuson South Wall Climbing Reservations

    This page has confused me a few times. The Seattle Park Department does not manage reservations. It would be nice to have updated information about the south wall here.

    Open public use?
    Any reservation system?
    Bolted?
    Check for exclusive reservations, where?

    https://www.mountaineers.org/locations-lodges/seattle-program-center/events/magnuson-reservation

    Thanks!

    1 vote

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    Completed  ·  1 comment  ·  Content  ·  Flag idea as inappropriate…  ·  Admin →
  10. Give activity co-leaders automatic permisson to see rosters

    Currently it is apparently necessary for a co-leader to be made an activity admin or a committee admin in order to see the roster for that activity, adding another step for the primary leader. Can we not remove extra keystrokes here for our busy volunteers? If we make someone a co-leader we trust them to do everything we would do as a leader.

    1 vote

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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    First, anyone who is to be a co-leader should already be on a committee roster (any committee roster as a leader) whcih means they could easily be the Primary Leader. Why would this ever not be the case?

    Second, anyone on a roster may view and mange the “team roster,” the one that that is accessed from the "Manage Activity " portlet or “Roster” in the Admin Panel, if the “Admins” box in their activity roster record is checked.

    So the only added step for adding a co-leader to an activity roster is to check the “Admins” box. This is the first field after looking up the person being added and has help text explaining why this box might be checked. Checking a box, one click, does not seem overly burdensome, especially in light of the many other needs and desires for our website.

  11. Clarify language for profile management when adding family member GH3554

    We've received a number of calls lately from folks who have a family membership. They go to add an adult family member, but get stuck when they are required to select whether 'I will manage the account for the youth' or 'the youth will manage their own profile, but I will sign their waiver and manage their account.' It is confusing that they have to choose one of these options when they are not adding a youth family member to their account.

    I think changing the language to something like these two options would suffice to reduce confusion:
    -This is…

    1 vote

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    In Progress  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  12. Automate Seattle PC Lobby TV Display

    Set up a way to automatically display information on the Seattle Program Center lobby television/monitor based on event data from Salesforce, a per-designed template, and a set of chosen images.

    3 votes

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    In Progress  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. Searchable committee minutes

    We hold meetings, take minutes, and archive them. The ability to search past minutes will be very useful. In fact, I think that searching for when the committee discussed some topic - and what was decided - will be the most common way that I reference our meeting minutes.

    1 vote

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    1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →

    The text files in all PDF files on our website are indexed and we can add a search portlet to any area of our website. If you have a committee or folder or anywhere else on our website within where this would be beneficial, please send an email to info@mountaineers.org.

    Here are two examples of the search portlet in use:

    Blog: https://www.mountaineers.org/blog

    The Mountaineer Annuals: https://www.mountaineers.org/about/history/the-mountaineer-annuals

  14. Phone support for Elder members who do not use the internet

    I often hear this feedback but I don't think I've done a great job documenting it, so here goes.
    Today I spoke with 50 year member Diana Edgar and I thanked her and let her know her of recent lifetime membership.

    While we were speaking she shared how much she loved being a Mountaineer but she has felt so cut off lately because she doesn't know how she can participate when everything is online and she doesn't use email or a computer. She deeply wishes there was a way for her to sign up for activities that was easy for…

    1 vote

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    New  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  15. Leader's Permission Request activation date

    It is unclear when leader permission for an activity should be requested. Some leaders may intend for the request to occur after registration opens, but many requests are in advance. Wise trip leaders make it clear in the description. It might take some burden off leaders to assign a date to this that is visible on the activity.

    1 vote

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    New  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  16. Satellite communicator contact information

    It would be useful to have satellite communicator addresses on the roster along with contact information. This could be voluntarily entered on the member page, not publicly visible, just of use by the roster, similar to the emergency contact.

    The reasoning: Unless replying to a message, a person's Garmin InReach can only be contacted directly using this InReach address. However, these are seldom shared among party members. The ability to directly contact a party member via satellite is a powerful tool in an emergency. Separated party members could communicate with each other. Overdue parties might be contacted. Additional contact would…

    1 vote

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    New  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow Rich Text Editing When Sending Email from the Website SD345

    When sending email from the website, allow the use of simple rich text formatting (bold, italic, hyperlinks, etc.) and adding attachments when sending email from a roster or the carpool features on our website.

    2 votes

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    High Priority  ·  1 comment  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  18. View PDF files stored on the website in the browser

    Allow PDF (and other browser viewable files) to be viewed in the browser.

    The Seattle Sea Kayaking Committee is storing minutes as PDF documents. When you click on the file name (blue) what happens depends on the browser you are using. Some browsers (Firefox) allows the user to choose to download or view in a browser window. Other browsers (Safari and Chrome on Mac) always download the file.

    If I just want to view the file, having it downloaded to my computer is inconvenient. Now I must navigate to the downloaded file, open it, and later decide if I want…

    1 vote

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    New  ·  0 comments  ·  Content  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add MountainQueers to Search

    Add MountainQueers as affinity group to green search bar, similar to how we have "Singles", "Families", etc. If possible make this an easier area to update for the future as we look to expand our affinity groups.

    1 vote

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    In Review  ·  1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  20. Make it more clear that a member is under the age of 18

    I can't guarantee that any of my volunteer instructors are "youth qualified" so it should be more clear on a member's profile that they are under the age of 18.

    1 vote

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    New  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
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