General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips and course-related activities have feedback forms so that you give feedback for every activity in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

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  1. Improve Program Center Reservation Process GH1167/1168/1169/1175/1176/1177

    Submitting a room reservation for the Seattle Program Center is incredibly time consuming and there is a lot of room for error. For example, the calendar does not show which room is reserved, so you have to click on each event so you can see if the room you want is available. If you're looking for a room in a future month (which is often the case), each time you go back to the calendar, it defaults to the current month, so you then have to scroll again to the date you're looking for and click on the next event…

    7 votes
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. 4 votes
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    Low Priority  ·  1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. Calendar Setup and Breakdown Times Autopopulate GH2760

    SET UP TIMES and BREAKDOWN TIMES should auto-populate to mirror the event date as a default (at least for staff entering events, if it can be permission-based). Default should be 15 minutes on either side of event start and end. Thank you.

    3 votes
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    High Priority  ·  2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  4. Link Activities to Event/Room Reservation listings

    One of those items that I would be interested in seeing added to the
    capabilities of the new website system, is for when room reservations are
    made that an option exists to simultaneously tie that reservation into an
    actual activity. I know that not all room reservations are
    Mountaineers-related, but I suspect that those that are related would
    generally be associated with an activity (I know that all of mine are so
    far). This would possibly help alleviate date problems (I just noticed I
    was broadcasting a lecture date as being different from the room
    reservation - which was the…

    3 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

    We hear you Fred. It would be really nice to be able to list an activity, and as part of that process request a room space for your activity. The systems are very separate and have separate requirements, making this request difficult at this time.

    The room reservation needs to happen BEFORE the activity listing, regardless of the location. We have this same problem with our program centers and lodges, as you have to secure the space first before scheduling something in that space. However not everyone reserving a space is hosting an activity there, making it complex to marry those two systems.

    Eventually this would be a very welcome improvement, but our developers don’t know of a way to do that at this time.

  5. Note major jewish, christian and muslim holidays on online calendar to promote inclusivity and avoid double booking

    It'd be great if the online reservation calendar noted major holidays like rosh hashanah, yom kippur, Eid Al-Fitr, easter etc so that volunteers are less likely to schedule activities on courses on those evenings. This would go a long way towards building an inclusive culture at The Mountaineers.

    2 votes
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    Medium Priority  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. Bring back the ability to post informal weekly activities.

    Bring back the ability to post informal weekly activities like the Volleyball, Greenlake Walk and Evening Outdoor In-line Skate acitvities we used to be able to post on the old web site.

    2 votes
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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

    True activates may be scheduled as Urban Adventures if desired, but they are more work to manage, including closing them when complete, and require participants to register and have a signed waiver.

    We just added RSVP for events, so there’s now much more functionality for our informal gatherings. This new feature offers little to no roster management, no waiver required, and people can RSVP for themselves and their friends. See https://www.mountaineers.org/volunteers/schedule-an-event for more info.

  7. Add Membership Status to Team Rosters

    Can we add a membership status column to Team Rosters for Events and Activities (probably don't need for courses)? This will help our volunteers track, especially with events, who is a member and who is not.

    Example roster: https://www.mountaineers.org/locations-lodges/seattle-program-center/events/meet-the-mountaineers-and-gear-grab-feb-12/team-roster?_authenticator=e6c1a9d70b7fb2e6da37d7513457787371ab268a

    1 vote
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    Medium Priority  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. Calendar view on mobile site

    On the mobile site, can the event calendar default to a calendar view rather than list view?

    1 vote
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve reviewed this an a calendar view would not be able to display enough info to be useful on a mobile device. We might be able to show a calendar view where a person can “click” on a date to show the items for that date. We’re not sure how helpful this would be, though.

  9. When adding a reservation to SPC calendar, add an "ability to open/close SPC" checkbox GHPR2742

    Facility and Volunteers don't have a clear system for ensuring there is a person on site who can open and close the facility. Under the current system, staff must manually follow-up with each leader or make assumptions about event overlaps and if there is going to be someone that can open/close the facility.

    I'd like to see a required checkbox on the add event page that asks:

    "Will there be someone that is familiar and able to open and close the program center during this event?" If no, or unsure, please contact the facility staff at spc@mountaineers.org"

    We then…

    1 vote
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add an "Adventure Speakers & Films" Button

    Add an "Adventure Speakers & Films" button to the Course & Activity buttons we use on our branch pages.

    1 vote
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    Low Priority  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. For events, be able to RSVP as a volunteer

    For events, make it possible for people to sign up as a volunteer. Currently, people who RSVP to an event are labeled participants by default. But on the roster, there are 3 roles people can have: event contact, volunteer, or participant. Whoever is managing the roster can re-label people as volunteers, but it would be nice if people could initially RSVP themselves as a volunteer. This would also serve as a recruitment tool for events that need extra volunteers. But maybe this could be a feature that you could turn on or off by adding separate lines in the event…

    1 vote
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    We have the ability to set events up to default registrants to be listed as volunteers. This works really well for committee meetings and instructor trainings. When you are creating the event simply go to the RSVP tab and hit the default role for RSVP to be volunteer, it will default to participant. If you use the participant default you can set up a “Want to Volunteer” button on your event that can be set up to email you. There was concern that volunteering for an event requires some back and forth about roles and responsibilities so emailing the leader was helpful.

    Learn how to set this up here: https://www.mountaineers.org/volunteers/leader-resources/branch-committee-how-tos#rsvp

  12. Add More White Space Between Events on Calendar View GH1992

    Add a bit more white space between events on the calendar view so that they do not appear mushed together as they do in some cases.

    Here's an example for August 2016 on https://www.mountaineers.org/about/locations-reservations/seattle-program-center/events

    1 vote
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    Completed  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. Default location on map in Events GH1781

    For adding events to branches other than Seattle and Tacoma can the location map to defauit somewhere in the Puget Sound Area instead of coordinates so folks can more easily drag the dot around.

    1 vote
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make Events easier to find

    Events should be listed next to LEARN EXPLORE AND CONSERVE on the main homepage.

    1 vote
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Member Services responded

    Events can be found in the header on every single page of the website. The upcoming events are featured in a calendar box in the middle left of the homepage as well. We are working on improved functionality for events, including the ability to RSVP and see the events your are registered for, however we do not plan to add an additional menu item to the main navigation for events.

  15. Tacoma Program Center Calendar

    We need a program center calendar for Tacoma the way Seattle does.

    1 vote
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    Completed  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. Show Guests in Event RSVP Portlet : GH2474

    Right now you can't see your guests in the event register portlet which means its hard to know how to cancel/add until you open.

    0 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. Program Center Event "Add Activity" Buttons

    Make adding an activity at a Program Center easier by adding buttons on the event details page that appear after the event is published. These buttons will start the activity scheduling process for the appropriate program center route/place using the event start and end dates.

    0 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. Improve Event Detail Page View SD586

    Improve the event detail page view so that it is more like those for other views like activities, courses and lodge stays. There will be some small re-organization of basic information (e.g. remove phone number), the addition of a tabbed nav area (map/address, roster, and details for volunteers tabs), and showing recommended reading.

    0 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  19. Clone Events SD585

    Add a feature to clone Events like we can do for Lodge Stays. This would be much lime a "recurring events" feature.

    0 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. Sell Tickets to Events on our Website

    We have EventBrite as a “workaround.” It does cost money (fees) and some extra staff time (which can be equated to money). Once implemented, we will have a more fully integtared shopping cart and bet better able to serve and engage with our members and guests.

    0 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
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