General Feedback

The UserVoice Feedback forum enables Mountaineers to share ideas and exchange feedback with other Mountaineers. You may follow any forum idea and you will be notified of comments or status changes to that idea. All forum participants get ten votes to assign to ideas, and your votes help us prioritize the needs most important to our members. We receive lots of great feedback, so please search the forum first before creating a new idea. If your idea is not yet in our forum, please post it with a simple title and explanation. Thank you for your participation!

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  1. Three day head start for basic students who don't yet have 3 climbs

    Good afternoon Jeff,

    Jim Nelson asked that I get in contact with you about a website feature we would like to explore in support of the Basic Climbing Course. We would like for the website to be able to flag Basic Course students who have not yet completed three climbs and give them a three-day head start in signing up for Basic climbs. As soon as a student has three successful climbs, the flag comes off and they have the same priority in signing up for climbs as prior-year Basic course graduates.

    This change addresses two long-simmering concerns:

    1. It…

    39 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Garrett Arnold responded

    Hi Climbers,

    Thanks for posting your suggestions on the feedback site. This has been an issue for many years, and this is not a problem with a technology solution – at least not right now (take a look at another Feedback idea with a healthy number of votes in opposition to pre-filling rosters before a trip is posted- http://feedback.mountaineers.org/forums/272594-leaders/suggestions/6939679-future-activity-sign-up-dates-modifying-registrat).

    Every option proposed has implications for every activity across the entire organization. If we allow trip rosters to be filled with students, we limit the availability of roster spots for course graduates like basic climbing students (who will leave The Mountaineers when climbs aren’t available to them). Whether we decide to favor students over general membership is a policy decision that needs to be made at a higher level in the organization, not by staff or a single committee. Because website/technology solutions apply to every activity we offer we need…

  2. Add a new Activity category called "Other".

    This could be a catch-all spot for new ideas that don't yet fit an established category. A good example is the Olympia Branch Gear Swap. It is desirable to run it as an Activity because: 1. The intent is to have sellers register and pay for tables. and 2. Folks have now been trained/accustomed to searching activities for things to do. Given the creative, entrepreneurial nature of members and branches, new ideas do come along and need an outlet, rather than be discouraged just because they are a square peg. Over time, examples that had persistence would become candidates for…

    16 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Garrett Arnold responded

    For items like your Gear Swap, the proper category is an Event. Events can be set up to have people rsvp for a table or to simply attend. If we want to collect money connected to events we currently use Eventbrite. Event listings allow us to post the event in multiple calendars. Events can be easily downloaded to your personal calendar, and offer complete customization. We want to be able to market these cool new ideas and event listings allow you to have titles and text and photos how you want them rather than being stifled by the activity template listings.

    Activity templates do not have the same functionality as they include leader’s notes, mileage, etc. Trip specific categories don’t make sense for an event like the gear grab. The Event category also allows members to register guests without having to create a separate profile for a guest or have…

  3. Add participant "Review" link to ACTIVITY rosters, it appears only on COURSE rosters.

    Here's why: a name search with the magnifying glass does not always produce results in chronological order. You have to scroll down that first page and click on page 2 (or page after page) for the next ten items to find the profile name in red, click it in order to find the activity list, then you have to click "My Activities" to see the list. Clicking on an activity at the Search Results page creates even MORE work because all you get is a description of the activity itself, nothing about the participant unless the leader opens the roster…

    10 votes
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    2 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    Potential participants must be screened BEFORE being added to an activity roster, otherwise they will get both “activity registration confirmation” and “activity cancellation” emails with is very poor participant experience for our members and guests.

    You can already search for people using site search, https://www.mountaineers.org/@@search, and then view their My Profile, My Activities and My Courses pages.

    We have an item on our development list for a complete member directory that will make the search for people a bit easier.

  4. Allow overlapping activities

    The website doesn't allow for overlapping activities, for example two 3-day climbs of the same summit which would summit and camp on different days.
    For example, one climb of a mountain could be on Friday, Saturday, Sunday and another climb could be Sunday, Monday, Tuesday. One climb thus summits on Saturday, the other on Monday.
    Since there is no conflict of having two parties travelling along the same part of a route at the same time, the website should allow registration of activities that don't exactly overlap.
    A warning is probably still in order since the trip leaders must make…

    9 votes
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    Declined  ·  1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  5. Display activity start time next to date

    Display an activity start time prominently along with the date, and as a mandatory field. It wastes time to go through several screens only to see that no time is listed, or the start time won't work for your personal schedule.

    4 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    The current meeting time and place field is rich text to allow leaders to explain start times. For example, sometimes a leader puts in both start time at trailhead and where and when they are meeting at a park and ride.

    Our leaders requested this flexibility so it would be a pretty big change to switch this to being a single field or adding another field that leaders need to complete is not practical.
  6. Folder view of Documents Sort Order

    When I open a list of documents, it seems to be in some random order and difficult to find certain documents when the list gets long. At a minimum, default document lists to alpha order. Possibly, sort folders to the top, but keep those in alpha order, too. A way to sort by date would also be nice. .

    4 votes
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    3 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Member Services responded

    The folder structure is one of the less intuitive and more confusing technological solutions of the Plone package we purchased for the website. While we can customize a lot of things, this is just not one of those things. We are hopeful the next release of Plone will have better functionality.

  7. Link Activities to Event/Room Reservation listings

    One of those items that I would be interested in seeing added to the
    capabilities of the new website system, is for when room reservations are
    made that an option exists to simultaneously tie that reservation into an
    actual activity. I know that not all room reservations are
    Mountaineers-related, but I suspect that those that are related would
    generally be associated with an activity (I know that all of mine are so
    far). This would possibly help alleviate date problems (I just noticed I
    was broadcasting a lecture date as being different from the room
    reservation - which was the…

    3 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

    We hear you Fred. It would be really nice to be able to list an activity, and as part of that process request a room space for your activity. The systems are very separate and have separate requirements, making this request difficult at this time.

    The room reservation needs to happen BEFORE the activity listing, regardless of the location. We have this same problem with our program centers and lodges, as you have to secure the space first before scheduling something in that space. However not everyone reserving a space is hosting an activity there, making it complex to marry those two systems.

    Eventually this would be a very welcome improvement, but our developers don’t know of a way to do that at this time.

  8. Sea Kayak specific route template

    As part of the noted December reworking of route templates, a distinct template for Sea Kayak activities should be developed. Among the changes that should be made would be recognition that multiple launch sites might serve a given water body so the land manager will vary. The entry for land subdivision is usually meaningless and should be omitted. Parking permit requirements again depend on the launch site and so might be moved to the sea kayak activity template. Maximum party size might also be relocated to the activity template. National Forest District is not needed. The GPS maps are problematic.…

    3 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve made improvements to the routes and places to add defaults each required field, made revisions to space capacity, and made it so everything is not required. Leaders will soon be able to edit the default to their route/places to change difficulty, distance, etc. Due to the functionality of the Plone website package, we cannot make different requirements for specific types of routes/places.

  9. Make Routes and Places Search Easier

    Make Routes and Places search easier to use. When I put in a search, I commonly get back 10 or more pages that take forever to scroll through. Adding words to make the search more specific makes the problem worse. For example, if I search for "Rainier" I get back 4 pages. If I try to be more specific with "Stevens Canyon Ranier", I get back 6 pages including many having nothing to do with "Rainier".

    I infer that the underlying logic is to match on ANY of the words I supply. That behavior is unintuitive for those of us…

    2 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    We cannot replicate what you report. The search results are sorted by relevance (i.e. the first results contain all of the words, then any two of the words, etc.).

    In your specific example, searching for the words, “stevens canyon rainier,” we get the “Stevens Canyon (Mount Rainer” route/place is the first search result.

    Also note that we have an idea in this feedback system for adding sorting criteria (e.g. title, leader) to faceted searches like we have on the site search (in the website header).

  10. Make Events easier to find

    Events should be listed next to LEARN EXPLORE AND CONSERVE on the main homepage.

    2 votes
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Member Services responded

    Events can be found in the header on every single page of the website. The upcoming events are featured in a calendar box in the middle left of the homepage as well. We are working on improved functionality for events, including the ability to RSVP and see the events your are registered for, however we do not plan to add an additional menu item to the main navigation for events.

  11. Add status column to course roster

    The course roster can be improved with a new column to show status of the students and instructosr. Students start out as registered then progress to graduated, cancelled, failed, extended, etc. Instructors may also cancel, no show. Using the role column to carry that fact is not the best because then when the status changes we lose track of the actual role. For example, if the status changes to cancelled, we no longer know if the registration was for a student or an instructor.

    By extension, this idea means that "graduated" is a status of the student role, not a…

    2 votes
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    2 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  12. Please stop commercial offers on this site

    Please stop presenting book offers every time I register for an activity. The big yellow "Proceed to checkout" button, and the tiny "No thanks" alternative, are particularly unsavory. This is a nature association, not a late-night TV sales channel!

    2 votes
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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  13. "Retire" first aid badges but keep them on member profiles to keep a record of what was done

    Per discussions with Olympia "Uber" Leader Bob Keranen and others, it is important to keep people's first aid skills "fresh" via refresher courses every few years. However, dropping the badge from their profile takes away a visible record of what they've done historically with The Mountaineers, which is valuable for a variety of reasons that come up from time to time (such as recruiting, seeking advice, or recognizing someone for their engagement with us).

    1 vote
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    0 comments  ·  Courses  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Garrett Arnold responded

    The record of when first aid was taken is in a members course history, we want the profile badge to show current badges.

  14. Allow activity posting while new route is pending review

    For short notice trips and to reduce frustration in posting trips, leaders should be able to post an activity for a new route/place as soon as it is requested. The current wait period for review/approval of a new route significantly discourages posting of short notice trips and adds significantly to the time requirement for posting trips.

    1 vote
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion, Will!

    We cannot do this for a few reasons, mostly related to the user experience for our members and guests.

    Members would get an error message if they try to view a route/place that has not yet been edited an published. This would happen if an activity listing used an unpublished route/place.

    If we did allow Routes & Places to be published before they were reviewed, those viewing it would find them lacking vital information.

    Since launch, nearly 1,000 new Routes & Places have been added. Some of them have been quite good, but the vast majority were missing vital information and needed a significant update to be ready for our members and guests to view them.

    Also, of these new Routes & Places, more than a third of them were duplicates.

    I am not sure what we can do about the turn around time for…

  15. Add cancelation date range

    Issue:
    I'm a trip leader. A couple days before a trip I don't want anyone new signing up for planning/logistics reasons. The solution for that is to have signup close a couple days early. But then people signed up can't cancel from my trip without emailing me and having me do it (or the Program Center do it), which is a pain for me to do. Since someone can't be signed up for 2 trips at the same time, they might need me to cancel them ASAP so they can sign up for another trip, but I might not be…

    1 vote
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Garrett Arnold responded

    We definitely understand where this idea is coming from but at this point we must decline the idea for the following reasons. 1) We had many leaders from across the organization request manually roster manipulation after registration has closed and this is in contradiction to that widespread request. 2) We are concerned that this is too complicated for our members and leaders since Member Services already spends a decent amount of time explaining what registration open and close dates are and how they work and this idea makes the process a little harder to remember.

  16. Bulk roster additions

    Adding a large list of people to an activity, like adding an entire class to a class-related activity.

    1 vote
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  17. Make Mountaineers e-newsletters come from different email than activity emails

    It's helpful for me to be able to sort through activity related emails separately than e-newsletters. Maybe make these come through as activities@mountaineers.org versus info@mountaineers.org

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  18. "My Activities" should be visible on the landing page after the login

    I'm internet savvy but didn't discover "My Activities" and other menu items that are currently hidden behind the login name, until recently.
    Make the site intuitive like http://www.Meetup.com. It shouldn't require training.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion. The “My Activities” is in the profile menu in the upper right section of our website’s header per website best practices. Unfortunately, there’s just not room to expand all of the items in the profile menu to the header. The My Profile menu will have a bit more prominence in our mobile design, so when you’re using a smart phone or tablet the My Profile menu will be a bit easier to find.

  19. Transportation and membership

    My idea would be be able to full enjoy the Mountaineers without a car. It seems very difficult to do so, hikes in particular. Make it easier to delete our account and membership if needed. Great customer service.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  20. Have a couple of pages in the magazine to post gear for sale - would be a great service to both seller and buyer

    Have a couple of pages in the magazine to post gear for sale - would be a great service for both seller and buyer.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Sharon,
    Right now our magazine only comes out quarterly which means if you want something to show up for Spring magazine (mar/april/may). you have to have your gear contribution in by January 1. This is a long time to plan out selling something. After talking with additional folks interested in selling gear we’ve determined that gear sellers need to be able to have a more timely place to advertise gear. There is also no way to indicate that gear has been sold.

    We encourage folks to use Mountaineers Marketplace "https://www.facebook.com/groups/377304859047281/

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