General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips and course-related activities have feedback forms so that you give feedback for every activity in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior by another member or harassment. Please submit a Behavioral Complaint Form.

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  1. Updating the "Reviews" tab

    Under a product page (let’s say: https://www.mountaineers.org/books/books/explore-europe-on-foot-your-complete-guide-to-planning-a-cultural-hiking-adventure) there’s the “Review” tab that we are currently pulling from Goodreads. We are wondering how difficult it would be to have it pull from Acumen instead, where we've been adding Reviews into Acumen: Prod Marketing -> Descriptive -> Review

    Also, we want to keep the star rating from Goodreads. Can those two elements be independent of each other?

    Thanks much!

    1 vote
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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add Last Activity Led Date Field to Committee Roster SD597

    This would help with committee roster management bay making it easier to find inactive leaders.

    7 votes
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    Completed  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  3. Make Header Only Toggle Between Publishing/Programs on Click

    With the most recent 3.1 update to mountaineers.org, the header changed so that it's "responsive" when you mouseover either "The Mountaineers" or "Mountaineers Books". In the past, you had to click on one to toggle, and now the header menu will change if you mouseover (either on purpose or on accident).

    As a super-user, this is frustrating because I often end up in the wrong environment on accident then have to revisit the header to get back to the proper menu items.

    Please change it back to swap only on clicks.

    8 votes
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    10 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add Feedback Info and Link to Committee Roster

    On the committee roster add two columns under the one header called "Feedback" header that is visible to admins only. The two columns are (1) the average of the feedback from the first two questions of all the surveys submitted for the leader and (2) a link to view the leader's My Feedback page. This should help committee administrators determine "at a glance" their committee's top leaders and those leaders that may need help improving.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Salesforce opportunity automation

    I was dreaming about how to improve tracking donor communications and acknowledgements and came up with an idea.

    From a salesforce opportunity I would love to have the option to initiate acknowledgment and thank you communications directly from Salesforce. They come in two forms:

    1. Generating a thank you email to the donor directly from salesforce based off of a selected template (selected based on gift) with the ability to customize before sending. It is something I'm doing for almost every gift and it would be nice if this email was already linked to the donor and the opportunity as…

    1 vote
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    In Review  ·  0 comments  ·  Fundraising  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow summary text to wrap around the photo on the front page of a listing

    Currently it often happens that some of the text of the summary for an event or seminar listing ends up covered by the photo. Can we make it possible for the text to wrap around the photo? It's very frustrating to have to go back and forth and tweak the summary text so that it isn't covered by the photo!

    1 vote
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    In Review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Create online credit card intake form for credit cards for all rental clients

    Hey Jeff,

    I'm putting this here to request we make an online form that will allow our rental clients to submit credit card information and to authorize we charge their card for rental deposits and final payments. This eventually needs to be a broader conversation with Gabriella and Barbara because they actual do the charging and I collect the information.

    Benefits:
    - Reduced time in playing phone tag with clients.

    - Better experience with clients and faster turn-around time between inquery/booking/deposit/final payment

    - Easier to require CC information to be kept on file for deliquent charges or additional costs. It…

    1 vote
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    0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →

    Garrett: For security reasons, we cannot store credit card information on our local computers, local servers, or our website. This is why we have the “Organization & Online Invoicing” project, http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/17914396-organizations-online-invoicing-sd562.

    We can do it on paper, but even that is a “no no” as far as credit card security is concerned. Paper is somewhat acceptable, because the credit card information may be redacted or the paper destroyed.

    I just talked to Barbara and there is a possibility of using Acumatica for invoicing until we get the website project done. It’s not exactly what you requested, but it should help quite a bit.

  8. Don't Show "Waitlist Warning" Message for an Activity in the Past GH2823

    To improve the activity closing process (activity end date is in the past), don't show the message, "registration has closed- please check your waitlist," when editing a roster record.

    0 votes
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    High Priority  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  9. Exception for seniors.

    Exception for seniors.
    Reference: BAKER’S DOZEN Offered by the Bellingham Branch, asks that you climb no more than 5 peaks per year to achieve this, but since I will be just short of 65 next year when I attempt it, I was wondering if an exception might be made for seniors, since we may not live long enough for multi-year attempts.

    1 vote
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  10. Fix Required Input Needed error on roster GHtbd

    When you are trying to add someone to the roster it often spits back a "Required Input Needed" error even when you have entered someone's name or email correctly. Fortunately you can just hit Save and override error message but its confusing for new leaders.

    2 votes
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    In Review  ·  2 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add a trip plan upload and PLB checkbox GH2824

    Add the ability to upload a "trip plan" to an activity. In addition, we would like a checkbox that indicates if the trip party is planning to carry a PLB. The ability to upload a trip plan is priority #1, and the PLB checkbox is priority #2 (if it is not a lot of additional work).

    2 votes
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    High Priority  ·  2 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  12. Course activity review tool for courses with 2-3 activities SD664

    Include some bulk review and update tools for courses where we only 2-3 required activities. For courses like WFA, Navigation or Basic Snowshoeing with just a couple required field trips/lectures make a roster preview and download that allows you see that a student is registered for all required activities and then their participant result and probably participant notes. This is probably exception report for a course roster compared to 1-3 activity template roster (on screen and download).

    For more involved courses we are hoping to build a mega download of all activities for students involved in that course. See listing…

    6 votes
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    5 comments  ·  Courses  ·  Flag idea as inappropriate…  ·  Admin →
  13. Only Count Trip, Clinic/Seminar Activities for Guest activity limit GH2769

    We'd like new guest members to be able to sign up for courses that have two activities associated with them and be able to join for two regular hikes and right now the course related activities count towards your "guest count"

    5 votes
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    High Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make Username not Required on join form GH2636

    Helpful for in person walk-in reservations at lodges, and making purchases and donations without being logged in.

    4 votes
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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  15. Enable a script to create lodge stays and activiites in bulk SD663

    As an admin, I need to create a complex set of lodge stay events for each weekend of the winter season. Doing this via the UI is error prone, time consuming, and painful. Provide a way that I can write a script in powershell, python, php, etc that will create the appropriate entities in the backend database. I'm willing to generate entities in xml, json, or the flavor of your choice.

    If you can't give me the ability to write a script to do, then consider providing a script that does the work needed.

    The script I want will do…

    1 vote
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    1 comment  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes
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    High Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  17. 2 votes
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    High Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    0 comments  ·  Fundraising  ·  Flag idea as inappropriate…  ·  Admin →
  19. After an activity, the behavioral complaint form should be also be included with the safety report form.

    After an activity, the behavioral complaint form should be also be included with the safety report form. If a member experiences any sort of discrimination we need to have the path of reporting a complaint simple and easy to find.

    1 vote
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Jacob,

    Thanks for bringing this to our attention. We definitely want to be able to track discrimination and negative feedback.

    Tony Tsuboi is in charge of updates to the safety report form so I will pass this along to him to review.

    Beyond this there are few new updates that I wanted to make sure you were aware of.

    About a month and a half ago we updated the feedback surveys to include some questions to help us have a better paper trail about discrimination and inclusion. We added the following questions to our feedback surveys.

    Did you feel welcomed and included by the leader(s) and the other participants?

    Followed by:

    “Please share why you chose the above answer. "

    This is in addition to “how you would rate the leader?” “Share why you rated the leader the way you did”

    We also are instituting better feedback reporting for…

  20. STOP Allowing Registration to Occur Before Registration Begins

    Field Trips are full before registration date. Wtf? This makes registration dates pointless!!! As a new Scrambling student I’m patiently waiting for field registration to begin only to realize they are full prior to registration. Members are fine getting leader’s permission but should have to wait till the registration is open to register not before.

    3 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    In Progress  ·  Tess Wendel responded

    Hi John,

    This is definitely frustrating.

    At the end of May we had a special section in our Leader Lines monthly e newsletter that specifically talked about this

    "
    Leader Logistics: Private vs “Public” Trips
    We’re heading into summer trip season, and at this time of year our Member Services team gets a number of questions about pre-filled trips. Please remember – all Mountaineers activities should be open to any guest or member who meets the stated prerequisites. If you wish to hand-select a group of friends, this is a private trip. Please do not list private trips on The Mountaineers website! It creates confusion and disappointment for our members who are looking to get outside with their Mountaineers community.

    The most important piece of this process is transparency. If you’d like to give registration priority to a certain group of individuals – for example, students who are in a…

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