General Feedback

The UserVoice Feedback forum enables Mountaineers to share ideas and exchange feedback with other Mountaineers. You may follow any forum idea and you will be notified of comments or status changes to that idea. All forum participants get ten votes to assign to ideas, and your votes help us prioritize the needs most important to our members. We receive lots of great feedback, so please search the forum first before creating a new idea. If your idea is not yet in our forum, please post it with a simple title and explanation. Thank you for your participation!

If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog, https://www.mountaineers.org/blog/technology.

Please note that all our courses, events, trips and course related activities have feedback forms that you can fill out after each activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly (not sure who the chair is, contact Member Services at info@mountaineers.org).

If you reached this site wanting to report problem behavior by another member or harassment. Please fill out this form: https://www.mountaineers.org/about/board-of-directors/board-policies/board-policies-files/4-behavioral-complaint-form.

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  1. Add Email Alerts & Notifications Preferences to My Profile SD23

    This could be allowing people to request an email notification for an activity or course when it becomes available. It could include notifications to committee chairs when leaders list activities sponsored by that committee. Please describe below what you'd specifically like to see as far as email notifications go that would help you sign up for the activities you want or help you manage your committee etc.

    April Leader Survey showed interest in:

    1. Ability to receive a calendar reminder when registration is opening for an activity

    2. Ability to receive a reminder notification about your trip this weekend

    33 votes
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    14 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  2. Photo credit for leaders on routes/places images SD481/485

    Give authors photo credit on the routes/places images on the website. Just small text underneath the photo to designate the name and year.

    11 votes
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    3 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  3. Weekend Activities Filter SD502/503

    Add a filter to the activities search so you can find weekend events only.

    8 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add "Calendar View" to the activity search SD501

    Add "Calendar View" to the activity search so that people looking for a certain type of activity but have time limitations can quickly see what activities would be valid.

    EX: I am busy every other weekend and would like to look for evening scrambles, currently I have to go through all of the listed scrambles. Where if there was a Calendar view to the search results I would be able to see the available scrambles quickly.

    6 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  5. Additional Search Functions: Sorting SD504

    for activity listings allow user to sort by destination, leader, availability and allow sorts in ascending or descending order

    5 votes
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    2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  6. Entering, Tracking and Reporting Volunteer Hours SD394/395/396/399/400/401

    Some features needed:
    * Self-reporting volunteer hours (e.g. projects and committee meetings)
    * Add a My Volunteer Hours page (self-reported, activities, courses and events [and volunteer opportunities])
    * Printing volunteer hours for company matching
    * Salesforce volunteer hours reporting

    5 votes
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    3 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  7. Measure what we care about at the member, committee, and branch levels. SD317

    There are a number of statistical and reporting needs and desires that many people spend a great deal of time trying to capture. I would like to see us develop metrics and create "dashboards" that automate this data collection and allow us to quickly identify trends in the data that help us plan for the most successful future. For example:

    Branches and Committees often want to know (or would be interested in): # of Leaders, # of trips being posted, % of closed out trips, #of courses offered, # of students in courses, # of participants on trips sponsored by…

    4 votes
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    7 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    We currently have monthly dashboards being sent to each branch with information about the number of trips, courses and membership information.

    We also have the member services team pulling trip statistics and additional committee reporting via requests to info@mountaineers.org. We strive for a 48 business hour turnaround on these requests.

    The final piece we want to have available is aggregate committee leader feedback. This is slotted for web development FY18. This feedback would allow committee members to enter an activity or course start date and see all feedback for that outing in one place. It also would allow committee chairs to quickly see Leader feedback in one place. Chairs can currently see leader feedback via their my profile page.

    We are also looking into the feasibility of committee admins receiving notifications for trips/courses with negative feedback.

  8. Allow Leaders to Choose Activity Template or Route/Place Image for Activities

    When scheduling an activity, allow the leader to choose to use one of the the route/place images, the activity template image, or an image from their local computer.

    Notes:

    - Currently when scheduling a trip (standalone) activity, the one form the route/place is the default and the leader may choose to replace that with one from their computer. For course activities, the default image is from the activity template, and the leader may choose to replace that with one from their computer.

    - Many of our Routes & Places have an "Images" folder where we store images submitted by our…

    3 votes
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    Reviewed: High Priority  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. Web forms and surveys integrated into the website GH1674

    It would be great to have web forms available to leaders so we can create course applications, branch surveys, run branch elections, etc directly on the website using the member's login

    3 votes
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    1 comment  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve recently made a bit of progress using these for feedback surveys, safety incident reports, and equivalency and leader applications.

    It will take quite a bit more work to make these available for use by a broader audience. If you are interested in using these forms, please send an email to info@mountaineers..org.

  10. Offered Status Deadline - Transparent date/time

    Add specific date/time in offer email for the five-day cut-off. It currently says "5 days" but participants often want a specific time as to when they will be moved off.

    This will help us better justify when a person is moved from the offered status and create more transparency in the process.

    >>>>

    Current Email:

    Congratulations! You were on the waitlist for **ACTIVITY** to take place on **DATE**, and a spot has just opened up! You have five days from now to accept this offer.

    If you would like to accept this offer, login to your account<http://www.mountaineers.org/profile>, and…

    2 votes
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    Reviewed: High Priority  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  11. Integrate mountaineers.org and Learning Management System (eLearning)

    Integrate the Learning Management System (LMS, aka eLearning) with our website so that when people are added to a roster in they are added in the LMS and receive appropriate course materials.

    2 votes
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    Reviewed: High Priority  ·  0 comments  ·  Courses  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make it possible for website to process multiple payments for trips like Global Adventures SD293

    Make it possible for deposits to be taken and then remaining balance paid through the website.

    2 votes
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    4 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  13. create a searchable database of all committee chairs

    searchable by activity type, branch (idea came from scramble summit)

    1 vote
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    Reviewed: High Priority  ·  0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  14. avy terrain rating

    Add an avy terrain category rating to each route/place based on the highest risk area. Eg our Nordic Touring books list avalanche danger as "none, low, moderate, etc" The idea is that any route/place that has an NWAC link also has an avy rating so students can make informed decisions. (came from both snowshoe and scramble summits)

    1 vote
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    Reviewed: High Priority  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  15. Create More Robust Safety Committee Data Analysis SD52/465/466

    Currently, participants submit incident reports to the Safety Committee, which then compiles the data and looks for trends in the aggregate (it does a lot more than that as well, but this aspect of its work is onerous). If we connected incident reporting with routes/places and even illustrated on a map, committees could analyze trends and information much more rapidly and wouldn't have to wait for Safety Committee reports. Safety Committee efforts could then be more available for training and prevention work now that the data crunching burden has been reduced. Members and Leaders could then have information about incident…

    1 vote
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    1 comment  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    Completed: Participants may now fill an incident report like the primary leader. This can be done from a button on the activity detail page or at the end the feedback survey.

    In Review: The Safety Committee is working on changes to the Incident Report Form and a specifications for a reporting and tracking system.

    Please see the IT Planning & Prioritization sheet, https://docs.google.com/spreadsheets/d/1x1_tMuGpZZC4-xxyiDTzALvnbSPn2SJz3FveQQuyfmY/edit?usp=sharing, for where this project is ranked among other projects.

  16. Filter for Full Courses/Activities

    Use cases:
    * I am a participant and I want to only view courses and activities that have availability.
    * I am a leader and I want to only view courses and activities that have leader availability.

    1 vote
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    Reviewed: High Priority  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add Email Notification to Comments

    Make it so comments on trip reports, blog posts, etc. send an email to the person who posted the trip report so they can respond and have a dialogue about conditions. We'll also need a way to opt out of this email.

    Note: If the commenter shared their profile their name is a link that will provide their email address.

    1 vote
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    Reviewed: High Priority  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  18. Highlight # of activities led / courses instructed in volunteer leader/instructor profiles

    "Game-ify" volunteer leader & instructor trips led & courses taught to encourage them to list more trips and volunteer more often as instructors.

    Update volunteer profiles so that a “star appears” around their profile picture for each trip they lead or for each time they participate as an instructor / leader in a field trip. When X number of stars have appeared then volunteers receive some sort of recognition, to be determined, . . . for example, . . .
    a. X stars – a Mountaineers Books coupon or a Starbucks card accompanied by a form thank you note (and…

    1 vote
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    Reviewed: High Priority  ·  0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add ability to add end date to monthly donations

    Make it possible to set up monthly duration for a specific time period. Ideally be able to be put in an amount with an expiration date. We had a number of donors at the breakfast who were interested in giving say $250 but wanted it in $50 increments for 5 months.

    1 vote
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    Reviewed: High Priority  ·  0 comments  ·  Fundraising  ·  Flag idea as inappropriate…  ·  Admin →
  20. Activity Seach Option: Meet Prerequisites

    Have an option to filter out activities you are not eligible. For example, I am a glacier travel graduate who can do certain climbs, but not all. It would be neat if I could filter out the activities that I do not have the proper badge for!

    1 vote
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
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