General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

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  1. Feature Request - Expiring Badge Notification ~SFOnly

    As a user I would like to be notified prior to my badge expiring so that I can arrange to meet requirements or arrange for an extension given that I have a badge that has an expiration date. The problem to avoid is people losing their privileges without notice and being unpleasantly surprised.

    Then, when the expiration date is within 90 and 30 days from expiring:


    • A notification of what badge is about to expire and when will be sent to me (User) 90 days and 30 days prior to the expiration date.


    • A notification will be sent to the…

    15 votes
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    Medium Priority  ·  5 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  2. Develop Support for Non-English Script

    Currently our website rosters and the mailings we send do not support non-English scripts. Our members would like for their names, written in their native languages, to display correctly.

    More information from Super Volunteer Ananth Maniam:

    When participants Sign up for my trip and on mailers sent to my home and when leaders email back to me. My contact name comes like below
    Ananth Maniam (??????? ??????)

    This is because the (?????? ?????) are supposed to be my native script
    Ananth Maniam (ஆனந்த் மணியம்)

    This feature sometime works when I print roster - It works, it doesn't work when participants…

    11 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →

    We would very much like to implement this, and right now technical constraints make it nearly impossible. Most platforms require its owners to choose a single language (keyboard layout), for which we were required to choose English for our website (which operates on a Plone Platform). Right now, in some places, non-English text is supported, but it varies and we do not have control. The biggest issue is when we export things to our Salesforce CRM, which translates everything as plain text and thus only accepts English characters. Until our platforms are updated more broadly to accept more than one keyboard, we’re stuck with using the U.S. English language/layout. In the meantime, we encourage you to use the Bio field in your profile to celebrate your culture, heritage, or history.

  3. Promo Codes: Offer Discount for Books Added via a Registration Process SD425

    As a person registering for a course, course activity, trip activity or an event, give me a discount on any of the books that I added to my shopping cart from the book page shown at the end of the registration process. When I'm viewing the recommended books page, during checkout it will show me the amount of discount I'll receive.

    If I have a member promo code in the same cart, whichever promo code is greater will apply (the better deal). This book promo code will apply even if I register for the course at a different time.

    3 votes
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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  4. 3 votes
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    Medium Priority  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  5. Multiple Blog Authors

    Allowing for multiple blog authors would be a great way to recognize all volunteers who contribute to a piece.

    2 votes
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    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  6. Promo Codes: Discounts that trigger when someone fulfills a requirement SD521

    As a site visitor let me use a promo code to get a discount that applies when I hit certain prerequisites. For example, spend $100 get a 20% discount, or buy 6 books get free shipping.

    2 votes
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    0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  7. Promo Codes: Buy One Get One Free SD334

    As a site visitor allow me to use a promo code to purchase one item and receive another of equal or lesser value for free.

    2 votes
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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  8. Note major jewish, christian and muslim holidays on online calendar to promote inclusivity and avoid double booking

    It'd be great if the online reservation calendar noted major holidays like rosh hashanah, yom kippur, Eid Al-Fitr, easter etc so that volunteers are less likely to schedule activities on courses on those evenings. This would go a long way towards building an inclusive culture at The Mountaineers.

    2 votes
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    Medium Priority  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. Search and filter hikes by vertical gain, mileage, and distance using range sliders

    Search and filter hikes by vertical gain, mileage, and distance using range sliders, similar to WTA's interface.

    ...and allow for further filtering of results by geo using map zoom functionality, similar to that of Zillow NOTE: We already have map view, see the comments.

    2 votes
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    Medium Priority  ·  2 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  10. An optional listing of activities by sign-up closing date would be useful.

    Greetings, I am looking at the webpage listing of backpacking trips
    https://www.mountaineers.org/explore/activities#c4=Backpacking&_authenticator=85ed85bf9f9b5b690f54ae2e41091ad49b0b5563
    and there are trips that commence several weeks from now that have sign-ups closing this week. I suspect that these trips will be undersubscribed because people don't scroll down far enough. If the trips could optionally be listed by sign-up closure, that would help these trips to get more attention. Thank you!

    2 votes
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    Medium Priority  ·  5 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  11. Integrate Salesforce with Acumatica

    The current process involves manual assignment of revenue codes for memberships, courses, etc., a time-consuming task that is subject to inconsistent interpretation and error. Integration would automate this process, reducing time spent entering data and improve the accuracy of our data. We'd also like to sync (or be able use an export-import process) to transfer data from SF to Acumatica.

    2 votes
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  12. Update Billing Info for Automatic Renewal GH1977

    The billing info associated with autorenewal payments is not getting updated in tandem with the user’s profile. Let's tweak the process to update the autorenewal billing info whenever the profile is updated, or at least give users the option to also update their billing info when they update their payment card info.

    2 votes
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    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  13. Warning message to leader if other trips scheduled in that area SD476

    For routes that can have multiple trips listed... Can I suggest a website change for those locations that allow multiple registrations, to possibly have some sort of a pop-up come up informing the leader something to the effect of

    "Yeah you are the only one currently registered for this location on your activity date" or

    "hmm -- you are now the Xth user registering for this location on on your activity date; please use your judgement about whether this would work"

    2 votes
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    Medium Priority  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  14. In-Person Book Pick-up SD341

    Create an online purchase option for shoppers to pick up a book at the Seattle Program Center, Tacoma Program Center or the location of a course lecture, field trip or seminar.

    2 votes
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    Medium Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  15. HAVE STRIPE SPLIT PAYMENTS/DEPOSITS SD350

    Have Stripe split a credit card payment and distribute PC funds to its bank account while, at the same time, channeling payment for a book to the Books bank account.

    2 votes
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    Medium Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  16. Sell Gift Certificates SD308

    Set up a system where people can purchase and give electronic gift certificates that are good for books, merchandise, course and activities. Gift certificates issues in whole dollar amounts. Offer a few suggestions like ($25, $50, $100). Have the giver specify and email address of the recipient. Allow the recipient to add the gift certificate to their account (require them to create an account if needed).

    2 votes
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    Medium Priority  ·  2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow "Requested Info" field to be either required or optional during participant registration

    Add the option to either the "Requested Info" is required or optional when a participant register an activity, clinic or seminar. Currently this field is optional and participant can still register if this field is not filled up.
    This option should be applied where ever the "Requested Info" is available when the item is created or edited.

    1 vote
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    Medium Priority  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  18. Remove Mountaineers Member Discount Language from Meany Lodge Season Pass Items

    Current "Mountaineers Member Discount" language is confusing to people who are not logged into the website and are interested in purchasing an item that is not eligible for a member discount -- for example, a season pass to Meany Lodge.

    Please remove "Mountaineers Member Discount - Log in to access the promo code and receive 20% off your order" from merchandise pages where this discount does not apply in order to reduce customer confusion.

    1 vote
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    Medium Priority  ·  0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  19. Sync Alerts & Notifications Preferences to Salesforce GH3230

    Sync Alerts & Notifications preferences to Salesforce so that we have added information on engagement and website feature use.

    1 vote
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    Medium Priority  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  20. Participant Note Types

    Participant Note Types:

    Enhance participant notes capability so that users with the ability to add participant notes may select from a range of pre-determined “note types” (still to be determined, but could include “positive comment, future leader potential, conditioning issue, behavior issue, other comment”) when entering participant notes in addition to entering free text notes. Note types as well as free text become a part of a member’s profile.

    Filtering Note Types:

    Users with the ability to research participant notes are able to filter participant notes by the pre-determined note types. This allows activity leaders and committee leaders to quickly…

    1 vote
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    Medium Priority  ·  1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
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