General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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741 results found
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Make the course application hyperlink text into a more prominent blue button GH2176
Currently, there is tiny hyperlink text above the register button for a course for a person to submit an online application. I would like to see that as a prominent blue button above the yellow register button. The hyperlink text just doesn't jump out.
1 voteOct 2017
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Printable Membership Card GH1834
We’ve had some feedback lately (well, always) from certain members who always want a membership card. Sending them individually is time consuming and expensive. How feasible would it be to design a page (something VERY simple) where people could print out their own membership cards?
1 vote -
Allow activity posting while new route is pending review
For short notice trips and to reduce frustration in posting trips, leaders should be able to post an activity for a new route/place as soon as it is requested. The current wait period for review/approval of a new route significantly discourages posting of short notice trips and adds significantly to the time requirement for posting trips.
1 voteThanks for the suggestion, Will!
We cannot do this for a few reasons, mostly related to the user experience for our members and guests.
Members would get an error message if they try to view a route/place that has not yet been edited an published. This would happen if an activity listing used an unpublished route/place.
If we did allow Routes & Places to be published before they were reviewed, those viewing it would find them lacking vital information.
Since launch, nearly 1,000 new Routes & Places have been added. Some of them have been quite good, but the vast majority were missing vital information and needed a significant update to be ready for our members and guests to view them.
Also, of these new Routes & Places, more than a third of them were duplicates.
I am not sure what we can do about the turn around time for…
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Add the Ability to Filter Activity Listing by Sponsoring Committee
Currently the activity listing can only be filtered by activity type and branch, but not by the sponsoring committee. In most cases this isn't a problem because the committee is the same as the activity type, but there are a few "community" committees, Retired Rovers, 20-30s Somethings, Singles. With the current system trips sponsored by these committees are basically impossible to find. The audience filters would work great for this, except that any trip can pick any of them, so most trips pick more than one.
Can we either have:
1) A way to filter the activity results by the…1 vote -
We need to have short URLs that are easy to remember...
Right now, the URL to the individual activity committees (i.e. Photography) is super long and impossible to remember. Plus, there's no easy way to find these committees since they are not specifically listed under a branch or anywhere in the navigation (that I could find). For instance, the Photography committee's page URL is https://www.mountaineers.org/about/branches-committees/seattle-branch/committees/seattle-photography-committee. That is super long! We need a way to do short URLs that will get us to these pages. Using a short URL website like bit.ly would work, but the URLs don't make any sense, so no easier to remember.
1 voteThe short URL for the Seattle Photography Committee’s page is mountaineers.org/seattle/photography.
We are happy to make these following this format on request son long as the committee’s web page is has up-to-date, well-formatted content.
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Default location on map in Events GH1781
For adding events to branches other than Seattle and Tacoma can the location map to defauit somewhere in the Puget Sound Area instead of coordinates so folks can more easily drag the dot around.
1 voteApril 2016.
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Problem with "cancellation pending"
Cancellation pending can be a problem for leaders when they are trying to cancel people off and add people from the waitlist right before the course. The people in "cancellation pending" count towards the number of registered students, which means that their spots can't be offered to anyone else until Member Services reviews their status and issues the refund, etc. Member Services then changes the status to "cancelled" which then frees up that spot for someone else. But the problem is that this lag in between "cancelled" and "cancellation pending" can sometimes take days and prevents leaders from being able…
1 voteI am sorry to hear you’ve experienced a lag time on cancellations. Unfortunately we need the cancellation pending status to process refunds. Member Services does cancellations every business day so if you are seeing a lag time of more than one business day on a course roster that is time sensitive please email info@mountaineers.org or give us a ring at 206-521-6001 so we can update immediately. Additionally if the course is shortly approaching you are welcome to email those on the waitlist to let them know they are in, send them course materials and alert them they will be offered a spot shortly.
In addition to our daily cancellation pending notifications we also recently implemented a weekly cancellation pending report to help ensure that these are processed in a timely manner.
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Allow Map Displayed on Activity Route/Place Tab to be Edited GH1870
Allow leaders to edit the GPS Start Point and GPS End Point (or the map in whatever form it exists) that is displayed on the "Route/Place" tab on the Activity pages.
This will make the map displayed with the activity more accurate for the trip itinerary.
1 voteCompleted May 2016.
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Make ALL Text in theLeft Navigation Column White GH1691
The red (private), yellow (pending) and purple (shard with committee) are difficult to read on a light blue background and are distracting. Make all the text in the left navigation column white, no matter its state.
Not: We'll keep the colors in the folder contents view.
1 vote -
Show registration close dates on activity detail page for registered participants GH1649
Show the "registration close" date on the trip information page for participants that are already registered for the trip.
1 vote -
Better links to committee pages
One thing that irks me is if I'm not logged into the website and try to find a committee page, it's impossible. You would think each committee would be listed under the branch, but that's not the case. If you click on the branch, you get their page/latest news, but no list of committees! If visitors to the site can't easily find the different committees, how can they really get an idea of what we each do?
1 voteWe’ve added links to branch pages under the learn section where committee material can be highlighted and in the course overview section we link back to branches and committee pages. Ie if you go to photography courses in course overviews and click the Seattle link it links to Seattle photography committee page.
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Improve search functionality in the Add Person to Roster field
Improve the search capabilities of the lookup field when you are using the "Add Person to Roster" field. Let’s say I’m looking at an activity and I want to add a person to the roster. I click the Roster option near the top of the window then click the button to add a person. A data entry form then appears. When I click in the name window the options for what I can type are extremely limited. If I type the name of a person the way they themselves have told me it is spelled, very often there is no…
1 vote -
Make names on roster open their profile so you can view all badges, activities and course history GH1490
When I click on participants names in the roster it only shows their
basic profile data. When I click on names in the roster I'm doing it to
see their recent activities and how much they have done recently. So I
have to instead copy and past their name into the search button. Its
time consuming doing this for a whole roster of names. Clicking the
names in the roster should take you right to the profile screen where
you can click someone's activities.1 vote -
Tailor receipt (thank you) page messages to items purchased SD344
Add six rich text fields to the Thank You page for each of these item types: membership, course, activity, book, merchandise, donation. Each field would be displayed if the shopping cart contains and item of its type.
1 vote -
Creating and finding volunteer opportunities SD404/389/390/392/393
Features need:
* Skills & Interests Widget
* Posting opportunities
* Finding opportunities
* Reporting hours from opportunitity rosters
* Opting into recieving emails about opportunities1 vote -
Add "Slider Images" to Branch Home Pages SD385
Allow branch admins to add images to their branch 's page that will be "slider images" similar to the main mountaineers.org home page. They will be images only (no special text, boxes or links).
Some thought this was part of the branch home page design, but that was not perfectly clear in specification.
1 vote -
Import Very Old Activity History SD407
We imported all history from 2003 onward, because the format of our former database fit the model of our new database fairly well. We do have history from the early 1990's to 2003 that was imported from our first database to our former database. However, it is just a list (titles and dates) on people's records with no link to an activity record. It will take some effort to import and display this info.
1 vote -
Add Photo Galleries SD383
Show a nice-looking, well-themed gallery (e.g. slide show) view of a folder chock full of photos! Galleries will be curated from photos collected by many methods (social media, trips reports, etc.).
1 vote -
Add New Promo Codes for Books & Merchandise SD 410/334/332
Now that we sell books online and will soon sell merchandise online, we need a few more promo codes:
Dollar amount discount off of shopping cart total
Buy One Get One FREE
Bulk Discounts
1 voteWe split these into individual promo code items so we can prioritize each one individually.
Please see the IT Planning & Prioritization sheet, https://docs.google.com/spreadsheets/d/1x1_tMuGpZZC4-xxyiDTzALvnbSPn2SJz3FveQQuyfmY/edit?usp=sharing, for where this project is ranked among other projects.
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Install Step-Up Engagemant App SD416
StepUp is Percolator Consulting's engagement app for Salesforce, our CRM (Customer Relationship Management database).
It adds functionality to our Salesforce to create the ability to measure the engagement levels of our guests, members, and volunteers. This Percolator-designed Salesforce App allows you to assign an engagement score related to actions taken with our organization, and then roll all of those scores up into one master "engagement score". We can use this to identify potential donors, volunteers, and to single out guests who might be the most interested in converting to a member.
1 voteCompleted ·
AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
We installed and configured the StepUp app for Salesforce in Apr 2019.
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