General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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428 results found
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Update climbing route pages to link the current Priority Climbs List
All popular basic climbing route pages include a link for climb leaders to check the dates/branches with booking priority. The PRIORITY CLIMBS LIST that is linked towards the bottom of each of these route pages seems to be hard linked to the 2021 pdf. The current year list is a bit cumbersome to navigate to and it would be amazing if the climb route page simply linked to the current year in a live way that allows each new year to be updated instead of having to change the link on each page each year. Not sure how this works…
1 vote -
CAMP STEVENS TEEN WEEK: THE BEST EXPERIENCE
Going to Mount Stevens was such a fun experience. The activities were fun and kept us all entertained, I ran into a couple old friends and made some new ones, and the lodge was very nice and open. My personal favorite activities were going out in the evening with my friends, or rafting. At first I was nervous for rafting, but it ended up being a fun experience. The food was good, and the room where we slept was as well. I would definitely come back here if I was with the same people I was with originally or was…
1 voteGlad you had a great time! I will make sure to pass this feedback on to our camp staff.
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Donation & membership from IRA
It would be good to have clearly indicated instructions for sending a check for donations and membership. For older members, making a QCD requires a check and cannot be made via credit card.
1 voteThis information lives at the top of our Donate page: https://www.mountaineers.org/donate.
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Update webpage text for how to close an activity
On https://www.mountaineers.org/volunteer/schedule-manage/activities#closing-activities
it states 'When viewing the activity, click on the "Roster" button in the orange admin panel on the left side of the screen. Under "Set Activity Results", you can choose a Trip Result, then click the "Save" button.'
It seems that 'close activity' has been moved out of the Roster section, and into a 'Manage Activity' section on the right hand side of the page. The text should be updated to indicate that.
Thank you!
1 voteThis has been updated. Thank you!
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Senior Membership Notification Email
Members Services receives a lot of inquiries from members about wanting to switch their membership from family or adult to senior, mid-membership cycle. They reach out in response to an email that we send, alerting them (on their birthday) to enroll in our senior membership now that they are 65. Since they pay upfront for the year, it doesn't make sense to retroactively refund each person that turns 65 mid-membership cycle. And if they enroll in the senior membership, they would be paying two separate membership costs for the year. Could we prompt the "senior membership invite" email via their…
1 voteCompleted Sep 2023. We updated the text of the email we send to clarify when the Senior membership may be chosen.
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Mid-level Supporter membership type
A new family-style membership type for those who want to support our mission with a higher giving level (somewhere between Family and Peak Society)
3 votesCompleted Oct 2023.
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Change mobile view for books side to show cart instead of donate button and/or login
Currently when you visit a product page on mobile the two primary nav options are "donate" and "log in/join" - both of which don't serve books as well as a cart would. If someone clicks on an ad, is directed to this page, they won't even know they are able to buy the book without scrolling down, and the login portion feels like we are gatekeeping our books.
1 vote -
Website Performance Improvements
In recent months it's been reported that at times, our website is slow to respond and also times out with a 503 or 502 error message.
21 votesThe huge majority of these performance issues were resolved as part of our website 4.4 launch in April 2023. https://www.mountaineers.org/blog/tech-update-4-4-website-performance-improvements
We still have one final internal step to upgrade to a Compute Savings Plan for our servers on AWS, but that's an internal cost-savings measure for us, and should not meaningfully impact the performance issues, so we're marking this as complete.
Thank you for your patience and feedback as we worked through this process.
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Track Shopping Cart Donations
Add some sort of flag on donations made during checkout (at the cart donations) so that we can identify and track them in salesforce. A checkbox would be sufficient.
6 votesThis idea was completed as part of Tech Update 4.5. Donations made through the cart now are part of a unique Salesforce opportunity that will enable these donations to be identified. The blog with the details of this update can be found here: https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more
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Donor affinity checkboxes
Checkboxes to track donor affinity across major fundraising categories to ensure people can hear about the impact and opportunities that mean the most to them. For internal use only - no plone integration.
2 votesThis has been resolved by adding a multi-select “Donor Interest” field on the household.
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Add bulk update feature for Event "Attended?" checkbox GH3706
Like we do for email, download, and print, add a Bulk Update Attended All|Selected button that checks or unchecks the Attended? box for all roster records or just the ones selected. When clicked, ask the user if they want to check or uncheck the Attended? box. This will make record-keeping easier for those who choose to use printed sign-in sheets.
When you use the "Add volunteer hours" box at the bottom of an event roster, it adds hours to anyone with a volunteer role, not just the folks who were marked as attended. It would be great to get this…
2 votesThis was completed as part of the website 4.5 upgrade in February 2024. https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more.
Thank you for your patience and feedback.
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Add 'kid code' prefix to the Youth Flag Report form for cleaner report out process
all information pulled from the Youth Programs Form regarding transportation currently populates in the same column on the Youth Flag Report. This means that kid codes, pick up list contact info, and parent approval initials all show up in the same place on the form which complicates the process of creating program check-in/check-out forms for roster managers. It would be ideal for kid codes to populate separate of pick up lists and to have their own column in order to clarify this process.
3 votesCompleted Nov 2022.
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Display dates of Submitted Leader Applications
The new Submitted Last Application page is very helpful. Thanks.
It would be very helpful to include the application date in the information shown to volunteers. Currently, for example, there are almost 200 Hike-Backpack Leader Applicates dating back about 5 years, but they are all displayed in a single very large last that shows only the applicant names. It's possible to learn the date of an application by clicking it a noting the timestamp in the URL, but many volunteers are not sufficiently tech-savvy to do that, and it's necessary to click on each application individually in order to…
1 voteCompleted Sep 2022.
Notes:
- Added "Date Submitted" field to application forms and set its default to today's date. This data will be available to forms submitted from now on.
- Changed "Submitted Forms" buttons/links to be the folder contents view which has a "Last Modified Date" column, as close as we can get o s submitted date for the submitted forms folder.
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Make horizontal scroll bar always visible on large rosters
I've mostly noticed this with events, but Jeff said it is true across all our rosters. It would be great to have the horizontal scroll bar always visible on the screen - for large rosters with more rows and columns than fit on a screen, you have to scroll down to scroll across, then go back up ... at which point you can't see the info in the leftmost column to know what you're looking for. It makes for a very clunky user experience trying to go back and forth between horizontal and vertical scrolling.
1 voteThis idea was included in our Tech 4.5 update that went live this Spring. See roster improvements here: https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more
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Change trigger for Event Ticket Notify Me list
Modify the trigger for sending an email to the 'notify me' list for events from 1 ticket available to at least 2 (maybe up to 5). Currently when folks sign up to be notified of tickets, they often go to the event page to find no tickets are available anymore.
1 voteThis idea was completed during our Tech 4.5 Update. To learn more about this update, see his blog: https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more
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My Activities...More speed, please GH3433
It is taking such a long time now to post and edit activities, load pages, etc. I spend a lot of time waiting after pushing "Save" and "Edit" buttons. Sometimes, the system times out. Other times, it's not clear if pushing the Save and Edit buttons even worked. It is 10-15 seconds here and there, but it adds up when one is doing a lot of editing, posting, roster clean up, etc. Thank you.
35 votesWe just made several changes aimed at improving website speed, particularly for loading the My Activities pages and searches like Find Activities.
For the My Activities, the page header and current/future activities should now load immediately (worst case in a few seconds). “Loading” is displayed while the past activities are being compiled. How long it takes to display them depends on how many there are, but load times should be much faster now.
To view your My Activities page, you might also need to refresh that page. With all the improvements, it’s probably also a good idea to clear your browser’s cache and then reload your My Activities page.
Please add a comment here if you’re having any issues or if the response time is still very slow. And please include the details: (1) a link to the page and (2a) how long it took to load that page (use…
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Equivalency Candidate Badges
Give Committee members the ability to award short-duration badges to Equivalency candidates, to allow candidates to manage their own instructor registrations as part of the requirements for demonstrating equivalency
1 voteOur current system allows Committee Admins to create Equivalency Courses for tracking and graduating Equivalency Candidates. In the Equivalency Course Template, Committee Admins can designate an existing student badge or a course badge as an “Enrolled Badge,” which will be assigned to Equivalency candidates for the duration of their enrollment in the Equivalency Course. This allows them to sign up for trips or instructor opportunities that require that badge so that they can meet their requirements for Equivalency.
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Update "Congratulations on your new course badge!" Email
Volunteers and I are working on clarifying pathways to volunteering. One of our ideas was to modify the “congrats on your new course badge” email that is sent to course graduates. We were thinking of adding emphasis to instruction and other volunteer leadership resources to create a pipeline from course graduate to volunteer instructor. With the hope that they will consider other volunteer leadership roles in the near future. Wanted to ask you both if it would it be possible to modify the below email that is currently sent out to course graduates to the this updated draft:https://docs.google.com/document/d/1lrRXmCqTQHNHA0vFPDT_X0F3dF2PeOzpT5gQi8glerA/edit.
2 votesCompleted May 2022.
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Add "Checkout as Guest" Option for Purchasing Gift Memberships
Currently, there is no option to checkout as a guest when attempting to purchase a gift membership and no error message or prompt to login. The item is removed from cart at checkout screen without explanation.
2 votesIt turns out this has been working. The error report red was either a rare glitch or the result of needing to have cleared an individual's browser cache.
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Improve Default Shipping Selection on WA web Book Orders GH3613
Make Surepost Default selection on WA web orders (instead of pickup option).
This will make a significant difference in terms of minimizing the folks that leave curbside selected but actually need their stuff shipped. This issue arises multiple times per week and getting them switched back to shipping is a very manual/time consuming process. It would also significantly lessen curbside returns (we are seeing a fair amount of folks that order curbside but never pick up).
4 votesCompleted Feb 2022.
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