General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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196 results found
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My Activities text when empty
The text that shows when I have no future activities says: "You haven't registered for any activities yet." This is false, as the extensive activity history that opens below testifies.
I propose language such as: "You have no upcoming activities."
1 voteGiven the earlier comment, the information loads after a few seconds to showcase all past activities, so there is no need for a language change.
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Testing
Testing notifications
1 voteChanging from DECLINED to CLOSED to follow the improved and streamlined feedback status options: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Enhancing Mountaineers Operations with ERP Integration
Hi everyone,
I wanted to share some thoughts on how integrating an ERP system, like Odoo, could significantly enhance our operations at the Mountaineers. By streamlining processes such as member management, event coordination, and financial tracking, an ERP system can help us achieve greater efficiency and accuracy. For instance, automating routine tasks and centralizing data would not only reduce manual errors but also provide us with valuable insights into our organization's performance. I believe exploring ERP solutions could be a game-changer in optimizing our workflows and improving overall member satisfaction.
Recommended ERP: https://www.impactfirst.co/id/erp/software-erp
Looking forward to hearing your thoughts on…
1 voteHello Sasha -
Thank you for submitting your idea! We currently use a mix of enterprise softwares to meet the needs you mentioned for membership management, event/activity management, and more and are not in the market to redesign/migrate as our solution is meeting our needs.
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CHS course needs to be less restrictive
I strongly believe that the CHS course needs to loosen their restrictions on when certain requirements need to be completed. I completed my stewardship activity outside the specified time window but was told that it is too late for it to count for course completion. That keeps me from being able to participant in alumni activities. Isn't the whole purpose of the course to be encouraging, supportive, and get people outside? This course is doing the exact opposite by implementing these rigid requirements. You are making it harder to graduate from this course than to graduate from college!
1 voteHello Jennifer -
Appreciate you providing your feedback on your experience. For feedback on courses or activities, we provide an avenue for your input to go directly to the course leaders. To find the feedback link, you can follow the steps below.
1. Go to your profile.
2. Select "My Courses & Programs"
3. Select "Give" in the feedback column for that specific course.
This website is meant to gather ideas outside of specific courses/activities. That said, I am going to close this ticket, but will make sure to pass along your note above to the CHS committee.
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Request new Opportunity type for auction purchases (salesfroce)
Auction purchases are a transaction type of its own, that typically do not count as a donation. Unless the amount paid over value is $1000 or more over the value of the item, we do not consider it as part of peak society.
I've been thinking about this for years, and fully believe this will help us better track and manage a donor experience and identify / qualify someone as generally transactional in nature or philanthropic. It will also allow us to easily filter out auction support from donation rollups. It will require some significant clean up of past transactions,…
1 voteThis idea is closing as we have solved the need creating a new 'Paid Over Value' and using that new value in our summaries.
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Keep Me Logged In!
For the Mountaineers website when logging in there used to be a feature to check a check box that says "Remember Me" which would keep you logged in. Now that feature is no longer there and I keep getting logged out of the website, and have to keep logging back in which is a bit of an inconvenience and annoyance.
Can the Mountaineers add that feature back to the login so I can stay logged in and I'll have to keep logging in every time I visit the website?
1 voteChanging from DECLINED to CLOSED to follow the improved and streamlined feedback status options: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Open source the website and allow members to submit pull requests
Being based in Seattle, the Mountaineers is filled with software engineers, many of whom are chomping at the bit to contribute minor (and major) website changes that would remove some significant pain point or improve the experience. There seems to be a ton of low hanging fruit that could be knocked out fairly quickly by a set of people who are among the best coders in the world.
Obviously, we can't allow anyone to make whatever changes they want, but the model most open source projects use seems reasonable to follow, especially for a non-profit, volunteer run club. That is,…
5 votesChanging from DECLINED to CLOSED to follow the improved and streamlined feedback status options: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Can't create a page without it showing up in dropdown navigation - books
I create a new page under "Special Book Lists," I keep it marked private, I create a publish date for the future, and I mark "exclude from navigation" and it STILL shows up in the dropdown navigation on the live site when not logged in (and when logged in). When clicked it goes to a login page as the page is "private" but it is still showing the title of page under the Books dropdown navigation. It makes it impossible for me to create anything in advance without it showing up to the public. In this case it's for a…
1 voteI have confirmed that this functionality is not working properly on the website. I have marked this idea as closed and am moving it to GitHub as a bug as there is no current workaround.
https://github.com/jazkarta/mountaineers/issues/4071
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Remove web trackers from the web site
I recently observed that mountaineers.org had web trackers for
doubleclick.net
Facebook.com
Facebook.netI dislike having my activity on the web survailed. Why should an advertising consortium or Facebook know what I'm doing on the mountaineers web site?
Do the members or the organization benefit from allowing these trackers? If not, please I would much prefer they not be on our web site.
2 votesHello Tom/Jon - Appreciate your patience on this idea as we worked through transitioning/onboarding of my new role as Technology Experience Manager.
Great question! Happy to provide clarity. The Facebook and Google (owns doubleclick.net) trackers on our website assist in our ability to track the performance of ads that The Mountaineers runs on these platforms. This helps us understand how successful these ads are and what occurs after the user follows the ad to our website. It is less common that we run Facebook ads, but have a Google ad grant that helps us find people who may be interested in our books and programs.
We do not sell any data that we collect from members or from trackers. To learn more about our privacy policy and how we limit the user of the data we collect for the benefit of our members please visit here: https://www.mountaineers.org/legal/privacy-policy
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Virtual option for all beta and brew events
Using Zoom for beta and brew events was great. Events that are live only seems like regression in terms of impact by driving, and time required by members (particularly those not close to the program center). I suggest streaming these events to allow members from the entire region to view, instead of only those conveniently located to the program center.
1 voteChanging from DECLINED to CLOSED to follow the improved and streamlined feedback status options: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Website access from Germany
The site seems slow from Germany.... I travel a lot but access from California is good. However from abroad it sometimes takes 3 minutes to load the homepage.
Regards,
Rolf1 voteChanging from DECLINED to CLOSED to follow the improved and streamlined feedback status options: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Add details to personal notification emails
Many activities (especially climbing) have specific notes from leaders that the activity is restricted to a specific group within the branch. This puts the participants in disbelief about finding climbs to go on.
As climb leaders have gotten better at stating these restrictions on the activity page, having activity descriptions and leader notes added to the notification email would be highly appreciated by the member - so we can have a more informed decision to click on the link and reach out to the leader. This will reduce the traffic on the website and will improve the well-being of our…3 votesHello KD -
Thank you for submitting your idea! We have looked into your request but due to the lack of standard across all activities mixed with our cross-activity auto-email functionality there is not a clean way to solve this member concern via email. There is another idea out there in the forum that I believe meets a similar ask as to make it clearer what activities are specific to special interest groups or branches. The open idea is here if you would like to vote for it!
https://feedback.mountaineers.org/forums/273688/suggestions/9687759
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Map units in feet
Wouldn't it be cool if the maps on the website displayed elevation in feet rather than meters?
1 voteHello Sahand -
Thank you for submitting your idea! We have reviewed this idea with our developers and unfortunately this is not a quick change. While feet would be nice to have, it would not be something we would prioritize at this time over new functionality changes. If we work on our map feature in the future, we will consider adding this to the list if there is enough overlap in the development required!
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Event Tickets Timing-Out in Cart
The problem: Event rosters are not entirely accurate because if an individual adds a ticket to their cart and the cart times out, they are automatically moved to ‘canceled.’ Sometimes this is okay if the order of operations is such that the ticket times out and then after they register again. However, if it’s the other way around (purchase ticket, go to purchase another, times out) they show up as canceled where they should still stay registered. This seems to create duplicate entries on the event roster.
Why it matters: This has implications for staff and volunteers managing events because…
2 votes -
Email Incident Report Link Instead of Deatils GH3753
For increased security, instead of sending all the details of an incident report, send a link to the incident report that was submitted. The incident report link should be sent to:
- Safety Committee Admins
- Chair of sponsoring branch
- Chair of sponsoring committee
- Leader of activity
- Report submitter
1 voteThis idea is closing as it is no longer an idea that the relevant team would like to pursue. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Show enrolled courses in course roster CSV export
As a course administrator, I often need to know if students are enrolled in their co-requisite courses so I can send them appropriate reminders. In some cases, such as scrambling, we actually bump students off the roster who don't have or enroll in Wilderness Navigation before the course starts.
With the course roster CSV export, I can determine if someone has already completed Navigation. However, there's no way for me to know if someone has is enrolled in the course without manually going to every student's profile and checking their course list. This is as abysmally slow as it sounds.
…
1 voteHello Travis -
Based on the work we are doing in google sheets to come up with an easier way for course leaders to manage their roster, I am going to close this idea as our automated google sheet solution will better serve the overarching need of understanding student's co-requisite course status.
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Add buy button to search results
Add an "add to cart" button on books products in the search results (see attached screenshot).
1 voteThis topic was discussed with the Books team and is no longer an idea they would like to pursue.
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Cicero Congressional District Matching for Salesforce Contacts ~Salesforce
Our colleagues at American Whitewater turned us on to Salesforce congressional district matching through an application called Cicero. Having this kind of legislative information handy for our Salesforce contacts would be very valuable for our conservation and advocacy program, both from a digital advocacy standpoint, as well as for future congressional events/legislator engagements. American Whitewater staff found the application affordable and valuable for them. Cicero can be used in conjunction with a Tech Soup account. Thanks for your consideration!
2 votesThis idea is closing as it is no longer an idea that the relevant team would like to pursue. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Add "CANCELED - " to Canceled Lodge Stay and Activity Titles
For lodges stays and activities that are canceled, add the "CANCELED - " to the title like we do for canceled events. Events, lodges stays and activities are the kinds of items most often displayed on a calendar grid. Though canceled items are colored brick red on the calendar view, the words better explain their state to our members and guests.
1 vote -
Move the "Manage Registration" Button on Mobile View
It would be helpful for the 'Manage Registration' button to be moved to someplace more prominent for students registering with their mobile device. Right now it is at the bottom of the page which is confusing for students and often generates a lot of emails on registration days. Another solution might be to make the button appear on each activity page for students that are registered in a course. Right now its a maddening cycle of referring back to the course page because people can't figure out where the button is located.
2 votesThis idea is closing as it did not reach enough votes/engagement over the past few years to be prioritized. Our website is also not built in a way where it is easy to make changes just for mobile vs. desktop so it would unfortunately require more development than it would initially seem. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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