General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

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  1. Pre-orders & Backorders: Better Handle Failed Credit Card Transactions GH3285

    When the nightly delayed orders process runs, nothing is done with those with failed credit cards as best I can tell. I am not sure what's best to do here, but I think the options are:


    1. Cancel the backorder and update the Salesforce opportunity's Stage to Online Credit Card Problem.


    2. Mark the pre-order or backorder as Credit Card Declined on the website and Online Credit Card Problem in Salesforce, and add a "Buy Now" button/link for the customer to move the item, shipping address, and shipping method to the "regular" shopping cart and take them to the checkout page.


    Any…

    2 votes
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    Low Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  2. Give site admins permission to 'remove' people from rosters. GH3329

    In order to prevent folks who have been canceled from moving back to the top of the wait list as a result of their original registration time (this happens in CHS often), allow staff to 'remove' the person from the roster. This will mean they receive a new registration time every time they move from 'canceled' to 'wait listed'.

    1 vote
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    Medium Priority  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  3. Improve badge display sort on course view

    I have a low priority website UI feature request. For courses which award multiple badges to graduates, it would be nice if the list of badges were sorted nicer. One sort method could be "Course badges first then Skill badges, and within those by alphabetical". Here's the 2020 Seattle Basic course as an example of messy badges...
    https://www.mountaineers.org/locations-lodges/seattle-branch/committees/seattle-climbing-committee/course-templates/alpine-climbing-courses/basic-alpine-climbing-course/basic-alpine-climbing-course-seattle-2020

    thanks!

    1 vote
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    Low Priority  ·  2 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  4. Promo Codes: Convert "Specific Product Use" to Multiselect GH3278

    Change the "Specific Product Use" field to accept more than a single item (ie, several books).

    1 vote
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    Low Priority  ·  1 comment  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  5. Password Change/Reset GH3322

    I was trying to change my password and couldn't figure out how despite looking at profile settings and searching for 'change password' on the site. In the end, I emailed info@mountaineers and found out that you have to use the forgotten password flow to do so.
    It seems like most sites have a 'change password' feature in the 'profile' section. It would be great to have a way to do so on the site. Alternatively, publishing a page about that might be helpful if people do search for it.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow "Requested Info" field to be either required or optional during participant registration

    Add the option to either the "Requested Info" is required or optional when a participant register an activity, clinic or seminar. Currently this field is optional and participant can still register if this field is not filled up.
    This option should be applied where ever the "Requested Info" is available when the item is created or edited.

    1 vote
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    Medium Priority  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  7. In addition to Leave no Trace consider As an Outdoor Ambassador, removing traces left by others

    Not unusual to see some trash on the trail or campsite. Be a good steward, pick it up and pack it out. Consider always carrying a trash bag in your pack for this. It often only takes a few seconds to pick it up. Help keep the outdoors pristine! :)

    1 vote
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for sharing your idea. We agree that people should be good stewards of our natural places. In addition to sharing the principles of Leave No Trace as part of our Outdoor Ambassador program, we also regularly share responsible recreation tips with our community on our website, in our emails, and on social media. Most of our courses teach the “campsite rule”, to leave a place better than you found it, and many of our course students are required to complete eight hours of stewardship credit to graduate. For our latest resource, visit our blog from September 25, 2020, highlighting Leave No Trace tips for new hikers: https://www.mountaineers.org/blog/leave-no-trace-tips-for-new-hikers.

  8. Only insert new instructors to course roster GH3157

    When an instructor signs up for a workshop or field trip then they are automatically added as an "Instructor" at the course level, I believe this is new functionality. However, if that person is already set as a course "Leader" then they are demoted to be a course "Instructor". It seems like the new automatic behavior should only happen if the person is not currently on the course roster.

    1 vote
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    1 comment  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add "Item Type" Select List to Universal Header Search GH3048

    As a website visitor, show me a list of content types next to the search box in the universal header so that I may choose the type of content and my search terms in one go.

    Notes:
    - If viewing the Program global header, default this to "All."
    - If viewing the Books global header, default this to "Book."

    3 votes
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    High Priority  ·  3 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  10. Set focus to username field in login

    Please set the "focus" to the first field "username” on the login page. It's a niggly little thing to have to proactively click into the box to type in it on every login.

    1 vote
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    Low Priority  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add pre-checked email opt in box on a check out page

    Email list building: Add a pre-checked "Opt in" email box to a page in the check out process so that opt in is the default.

    1 vote
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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
    Cancelled  ·  Jeff Bowman responded

    We already opt all new contacts into our Routefinder, Conservation Currents and Book email newsletters by default. It’s easy to opt out later on the website or in an email newsletter that is received. We decided thi sis all we need and that doing this in the checkout process would be overkill.

  12. Pre-order/Backorder vs. Shopping Cart Clarification GH3072

    As a user, when pre/backordering something show me a notification that this process is separate from my other items (if I have other available items in my cart).

    I'd like to see some sort of alert during/before reaching "/delayed-shipping" page that back/pre orders are not processed at the same time as the rest of the items in my cart. Reason being I'd like to avoid confusion during/after user has input all their information.

    Ideally, is it possible to...
    1) Check if the cart is currently empty (if so, proceed as usual)
    2) If cart /= empty, perhaps an in-frame pop-up?…

    3 votes
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    In Review  ·  2 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  13. Trip closure delinquency notice ~SFOnly

    Automatically mail out to leaders on a quarterly basis a list of trips that have not yet been closed out, say are one month past.

    1 vote
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →

    Completed Nov 2020. We will send a reminder for each activity that is still open seven days after the activity’s end date. We will send each leader a quarterly reminder to close any activities that are still open and happened in th last 365 days.

  14. Trip report input improvements

    On the trip report page, allow for multiple photo uploads, have the "upload" tab come up by default when clicking to add a photo, keyboard shortcut to add a photo, and tell people upfront to save often, that they can edit after saving (I lost a ton of work).

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →

    Completed May 5, 2020.

    This is the date we launched the Plone 5 Update which came with the ability to upload multiple files or images at one time.

    We also added this to the help text for Trip Report rich text fields: “You can edit your trip report after saving it, so save your work early and often, especially if you’re writing a lengthy trip report.”

  15. Pre-order/Backorder Quantity GH3044

    As a website visitor pre-ordering or backordering a a book, allow me to enter a quantity that is applied when I click the "pre-order" or "backorder" button, and allow me to change this on the payment page, so that I may pre- or backorder more than one copy of a book at a time.

    3 votes
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    High Priority  ·  2 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  16. Pre-order/Backorder User-applied Promo Codes GH3045

    As a website visitor pre-ordering or backordering a book, allow me to enter a promo code on the payment page, so that I can receive a discount if one is offered. And display the automatically applied promo code the member discount.

    4 votes
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    High Priority  ·  1 comment  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  17. Catch and Handle API Tax Rate Exceptions GH2919

    As a site visitor purchasing books and/or merchandise, show me an error message if the tax API fails so I know how to get my order placed. We think the best is to retry a few times and if that fails use a fallback rate from site settings.

    6 votes
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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  18. Re-sync Failed Plone-Acumen Transactions GH2921

    Add a "Re-sync to Acumen button to receipt pages to enable Mountaineers staff to re-sync a transaction to Acumen. With power outages, Acumen posting, and server maintenance, this will make it easier to get any missed orders to Acumen without having to enter them manually.

    6 votes
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    Medium Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  19. Pre-populate times on cloned events with those from the event being cloned GH3276

    When cloning an event, pre-populate the event times and setup times with the times from the event being cloned. But keep them editable. Normally, a monthly meeting is going to be at the same time. Pre-populating will reduce the chance of entry errors as well. I caught several of my own mistakes.

    1 vote
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    High Priority  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. Leader resources tab

    Can we have a leader resource stab which could outline:
    Master list of climbs
    Field Trip Lottery dates
    Shared resources like manuals, application drafts, graduation drafts, etc.
    Many more things I'm sure I haven't thought of...

    1 vote
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
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