General Feedback

The UserVoice Feedback forum enables Mountaineers to share ideas and exchange feedback with other Mountaineers. You may follow any forum idea and you will be notified of comments or status changes to that idea. All forum participants get ten votes to assign to ideas, and your votes help us prioritize the needs most important to our members. We receive lots of great feedback, so please search the forum first before creating a new idea. If your idea is not yet in our forum, please post it with a simple title and explanation. Thank you for your participation!

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  1. Branches and Committees self-maintain content on their pages

    Allow Branches and Committees to self-maintain their pages. Committees can now maintain a brief description, but it is limited to text and cannot contain any formatting, images, links, or other useful stuff. There is currently a fairly long description for each Branch, but it is too static and, as far as I can tell, maintained by the PC. With more control of Branch page(s) on the club website, the need for Branches to have the separate websites is minimized.

    38 votes
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    8 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Committee pages have a new look! Go check them out and start adding content to the rich text description and summary. You can also create a folder and then create a whole new webpage with extra content that you can link to . Check out Tacoma Sea Kayaking, Olympia Hiking, Everett Scrambling, Seattle climbing as examples where some content has been added. Committee admins should be able to edit and committee members can now delete and archive content. Check out the Tech 2.3 Blog on the homepage for more web updates. Contact member services for additional questions about updating your committee pages. Additionally there are new links on the Getting Started pages which link back to branch communities and from the Learn menu to divert people to get plugged into their branches.

  2. Volunteers need to be able to delete and archive content SD227/280

    Should be able to remove course materials from Manage Course Materials area or get rid of course templates no longer being used or files that are not up to date.

    17 votes
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  3. Sharing participant information among activity leaders GH1654

    At our 2014 cross-branch hike-backpack committee summit, the number one source of burnout and frustration among leaders was the difficulty in identifying participants who are capable of completing the posted itinerary vs. those who could derail the group. Recent website updates now allow activity leaders to record participant performance ratings when closing their activities, using a dropdown box with the following categories: Successful, Turned Around, Needs Improvement, Failed/Unsafe, NoShow, Waitlisted, Canceled. Then a future leader can use the website search to find a particular member they'd like to evaluate for an activity, open their profile, and look at their Activity…

    16 votes
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    14 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    We now show the overall trip result on the My Activities page along with the participant result which allows leaders to easily see if a participant canceled or if the trip was canceled.

    We discovered that another big issue is chronic late cancellations. We are setting up an email to go to people who exhibit this behavior. With input from leaders, we defined chronic late cancellation is as anyone who cancels after registration closed 3 or more times in a 3-month period.

    We will also send a similar email to anyone who is reported as a “no show” by the leader when they close their activity roster.

    These three improvements achieve the desire for leaders to share participant information.

  4. Display calendar for program centers and youth programs in terms of spaces/volunteers needed. GH2132/2133/2134

    When looking at a calendar and considering whether a room is available or, with respect to youth program volunteer needs, whether there is a need for volunteers, that is not displayed. For example, in looking at a PC calendar, I have to know what all the room options are and then figure out what is available by exclusion. When I look at the "volunteer with youth calendar," I can see a program, but not how many volunteers it needs (if any). Prominently display the need so people "don't have to think" (the book that drives much web design) and can…

    9 votes
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    Completed  ·  0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  5. Member Roles for Committee Pages

    When editing the committee roster, it would be nice if we could select/enter roles of different members so that when we check the box to display that member on the committee page, others can see those roles.

    For example, if my name shows up on the Photography Committee page, it just says "leader". It would be nice if it could say "activity coordinator and publicity" under my name. That way, visitors to the page would know to contact me for questions about those things. Limiting titles to Chair, Treasurer, Leader, etc. doesn't really tell people how we're involved.

    There's currently…

    9 votes
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    3 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    Currently we are only adding roles that multiple committees are interested in using. It looks like we have interest from the photography committee for Activity Coordinator and Publicity but until we hear that this is a role that is useful for other committees and branches we can’t create a unique role.

    The notes field is definitely intended for internal use only and many committees have more than just committee roles or delegated tasks in those notes so it’d be pretty messy to make those public.

    Please comment on this feedback item if this role type is useful for your committee and if we are seeing agreement across the organization we can add it in!

    In the meantime you can always add some information about key committee members on the committee page by editing your page.

  6. Notification to Course or Activity Leaders when someone registers GH1289

    Many leaders have asked for the ability to get a notification of when someone signs up for their trip or course. At the same time, many people are feeling inundated with too many emails and would not want these added to their inbox. The ability to opt in or out of notifications like this when you set up a trip or course has been suggested so I am putting it into this forum to see how many people would like to invest time into developing a solution for this. If possible, maybe people would prefer the choice of either email…

    9 votes
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Leaders can now request to be notified when registrants register or cancel themselves from an activity listing. This option lives on the activity Edit form on the registration tab where you normally enter registration open and close date and enter the capacity for your activity.

  7. Allow Co-leaders and Mentored Leaders to be Notified of Participant Registration Changes

    We like giving the Primary Leader the option of being alerted when there is sign up activity on their hike. It would be great to offer this to Co-leaders and Mentored Leaders too.

    7 votes
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    5 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    This is bit more complicated that it seems it should be, but we’re looking into what it will take to get it done.

    If we do this, you’ll only be able to have one co-leader and/or one mentored leader. Do you think that will be okay?

    Additionally and perhaps more importantly if you make someone who is a co-leader or mentored leader have Admin status on the roster they will be able to view Feedback for that activity. Very useful for co-leaders and mentor leaders

  8. No leader permission requests without valid waiver.

    If a participant making a request to sign up for a trip does not have a valid waiver, the system should inform the requester directly to resolve the matter before sending the request to the trip leader. As it is now, the system relays the request to the trip leader without regard to waiver status, resulting in a waste of time and effort when a requester's waiver is not valid.

    5 votes
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  9. Setting the default role for RSVP's to an event as "volunteers" when appropriate GH2022

    Some committees put their meetings on the calendars and people who RSVP are clearly committee volunteers, not "participants." If we could identify which types of events to do this with, it would more accurately capture our volunteer's efforts to default to the role of "volunteer" rather than "participant" when people RSVP to these types of events.

    5 votes
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  10. Improve file upload and download: bulk/mutiple files and drag-and-drop

    Allow multiple files to be "bulk" upload and download from a folder. Allow drag-and-drop to upload one or more files to a folder.

    5 votes
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    Low Priority  ·  4 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  11. Entering, Tracking and Reporting Volunteer Hours SD394++

    Some features needed:
    * Self-reporting volunteer hours (e.g. projects and committee meetings)
    * Add a My Volunteer Hours page (self-reported, activities, courses and events [and volunteer opportunities])
    * Printing volunteer hours for company matching
    * Salesforce volunteer hours reporting

    5 votes
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    4 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  12. Measure what we care about at the member, committee, and branch levels. SD317

    There are a number of statistical and reporting needs and desires that many people spend a great deal of time trying to capture. I would like to see us develop metrics and create "dashboards" that automate this data collection and allow us to quickly identify trends in the data that help us plan for the most successful future. For example:

    Branches and Committees often want to know (or would be interested in): # of Leaders, # of trips being posted, % of closed out trips, #of courses offered, # of students in courses, # of participants on trips sponsored by…

    4 votes
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    7 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    Final Part Scheduled for Jun 2018

    The final piece we want to have available is aggregate committee leader feedback. This is slotted for web development FY18. This feedback would allow committee members to enter an activity or course start date and see all feedback for that outing in one place. It also would allow committee chairs to quickly see Leader feedback in one place. Chairs can currently see leader feedback via their my profile page.

    We currently have monthly dashboards being sent to each branch with information about the number of trips, courses and membership information.

    We also have the member services team pulling trip statistics and additional committee reporting via requests to info@mountaineers.org. We strive for a 48 business hour turnaround on these requests.

  13. Make sponsoring committee a link on the course and activity pages GH1835

    When you click on a committee shown on an activity, course or event, it is helpful to be able to navigate to the committee page directly from that listing.

    3 votes
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    Completed  ·  0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  14. Improve Feedback forms ~PloneOnly

    Please fix the feedback form-
    Under the overall rating you only give four options and there have been a number of times that I didn’t want to mark “Pretty good, I'd go again” or “Not so great, I'd think twice about going again”, but needed something right in the middle like- it was OK, but I might or might not do it again.
    With the options given “Not so great” is just a little better than a disaster. We need some kind of “ho hum” option. Sometimes it isn’t as bad as “Not so great” but it isn’t “Pretty good”…

    2 votes
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    We recently reviewed and updated all of our feedback forms. We opted stick with four response options, to avoid too many folks “sitting on the fence” – but we did update the options to include a more neutral “it was fine” choice. Additionally, we rephrased the question/replies to focus on the person’s experience on that specific trip, regardless of whether or not they would go again. Please see the following example:

    Please rate your overall experience on this trip.
    > It was excellent, I loved everything!
    > It was just fine, nothing stood out as particularly positive or negative.
    > It wasn’t my favorite, there were a few things that I didn’t enjoy.
    > It was terrible, I didn’t like anything!

    We also included some additional questions related to building a more welcoming, inclusive environment, limiting our impact on our public lands and clarifying any safety related incidents.

    To view…

  15. Schedule quarterly meetings of all hiking committee leaders to coordinate the scheduling of hikes to match demonstrated demand. .

    We need to avoid both too few and too many hikes of the same type, to avoid both long waiting lists and the need to cancel for lack of signup.

    2 votes
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    Great idea! Chris Williams has been putting together annual activity summits because coming together quarterly has been hard for some folks but if there is enough interest and availability from hike committee leaders I’d say go for it.

    Also do you know about the shared activity resources folder https://www.mountaineers.org/volunteers/shared-branch-resources

    This is a great place to share trends and info you’ve found about the types of hikes people like to attend.

  16. Auto Save functionality needed for filling out online forms like Routes/places

    Can we create an auto-save for some of the online forms so users can save their work on route-place and activity creation forms and come back to it later if they haven't filled all the required fields?

    2 votes
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    All required fields expect for the title and summary have default values so leaders only have to fill in a couple fields before saving.

    Pro ti! If you save your route/place and you navigate away from the page you can find what you created by searching using the magnify glass search field in the top right hand corner

  17. Folder view of Documents Sort Order

    When I open a list of documents, it seems to be in some random order and difficult to find certain documents when the list gets long. At a minimum, default document lists to alpha order. Possibly, sort folders to the top, but keep those in alpha order, too. A way to sort by date would also be nice. .

    2 votes
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    3 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    The columns sort by default to the order items were added with the most recently added at the bottom. Clicking on a column header will forward sort by that column’s data, and clicking a second time on the same column header will reverse the sort.

  18. Add warning message for leader if they are double booking themselves GH1116

    Add a warning message for leaders that have a conflict with an activity they are adding at the point of choosing the route/place and date(s).

    1 vote
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    Completed  ·  0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  19. Roster change emails

    When a leader gets an email notification about a participant change on their roster, it would be great if when the leader hits 'reply', the email would be redirected to that participant and not toinfo@mountaineers.org
    I'm finding that even with I'm signed in to the website in one window, when I click on the hyperlinked participant name in the email, another window opens and the website wants me to sign in again, which creates to many steps.

    1 vote
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    Hi Stevie,

    Looks like we can’t get the reply to work like that since these notifications come from salesforce rather than plone which is how bulk roster emails from the site work.

    However, it is possible for us to add a live link to the person’s email in the body of the notification for easy emailing in the notification so that has been added. You should see this live on any future roster change notifications.

  20. Better links to committee pages

    One thing that irks me is if I'm not logged into the website and try to find a committee page, it's impossible. You would think each committee would be listed under the branch, but that's not the case. If you click on the branch, you get their page/latest news, but no list of committees! If visitors to the site can't easily find the different committees, how can they really get an idea of what we each do?

    1 vote
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    1 comment  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    We’ve added links to branch pages under the learn section where committee material can be highlighted and in the course overview section we link back to branches and committee pages. Ie if you go to photography courses in course overviews and click the Seattle link it links to Seattle photography committee page.

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