General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. Improve more+ button

    From feedback, it appears that many people fail to notice the "more+" button in activities, especially on cellphones. Because they don't see it, they don't read all the important info in leader's notes. The More+ button should be more prominent...possibly a brighter, solid color button? Better yet, how about all the info about the trip expanded so it's never missed?

    1 vote
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ptarmigan winter observations request

    Goat Peak above Mazama had Ptarmigan in the 1980s when I used to lead cross-country helicopter assisted ski tours. The single nature article in the winter issue of the Mountaineer Magazine, which I get online so it's hard to read, requested this feedback. As a retired national park ranger-naturalist and heli-ski guide, of course I appreciate almost any nature content, and encourage more.

    1 vote
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    0 comments  ·  Feedback Surveys  ·  Flag idea as inappropriate…  ·  Admin →
  3. Climbing leaders need a course in basic geology, see West Ridge Cuttroat report.

    Mass wasting, the geological term, should not include Mountaineers.
    When I used to guide and teach climbing professionally, I would ask my clients and students to consider how all those rocks in the scree and talus slopes got there. Later as national park ranger, it became obvious that ignorance of basic geology was widespread, as evidenced by the body bags included with our gear.

    1 vote
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    1 comment  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →
  4. Goal Oriented Course Sequence Training Plans

    Hello Mountaineer Community!

    I'm new to the club, so forgive me if this question has either previously been asked or if the answers currently already exist.

    Would it be possible to have a recommended course & activity sequence plan that was goal oriented? For example: I would like to climb Mt. Rainier. What courses and activities would be best to position me for such an attempt, and in what sequence?

    From what I've seen many of the classes act as stand alone training and education programs with some degree of overlap to ensure critical skill coverage.

    Anyway, I just thought…

    1 vote
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  5. Pre-orders & Backorders: Better Handle Failed Credit Card Transactions GH3285

    When the nightly delayed orders process runs, nothing is done with those with failed credit cards as best I can tell. I am not sure what's best to do here, but I think the options are:


    1. Cancel the backorder and update the Salesforce opportunity's Stage to Online Credit Card Problem.


    2. Mark the pre-order or backorder as Credit Card Declined on the website and Online Credit Card Problem in Salesforce, and add a "Buy Now" button/link for the customer to move the item, shipping address, and shipping method to the "regular" shopping cart and take them to the checkout page.


    Any…

    2 votes
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    In Review  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  6. flag an interest on an activity

    I would like to see a feature in the website to let me flag to myself that I am interested in signing up for an activity, that I can return to with a filter and decide whether to sign up or let it slip. Personally, I would not care if my interest flags were visible to others.

    2 votes
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    New  ·  1 comment  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  7. Give site admins permission to 'remove' people from rosters. GH3329

    In order to prevent folks who have been canceled from moving back to the top of the wait list as a result of their original registration time (this happens in CHS often), allow staff to 'remove' the person from the roster. This will mean they receive a new registration time every time they move from 'canceled' to 'wait listed'.

    1 vote
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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  8. Improve badge disply sort on course view

    I have a low priority website UI feature request. For courses which award multiple badges to graduates, it would be nice if the list of badges were sorted nicer. One sort method could be "Course badges first then Skill badges, and within those by alphabetical". Here's the 2020 Seattle Basic course as an example of messy badges...
    https://www.mountaineers.org/locations-lodges/seattle-branch/committees/seattle-climbing-committee/course-templates/alpine-climbing-courses/basic-alpine-climbing-course/basic-alpine-climbing-course-seattle-2020

    thanks!

    1 vote
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    New  ·  2 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  9. Password Change/Reset GH3322

    I was trying to change my password and couldn't figure out how despite looking at profile settings and searching for 'change password' on the site. In the end, I emailed info@mountaineers and found out that you have to use the forgotten password flow to do so.
    It seems like most sites have a 'change password' feature in the 'profile' section. It would be great to have a way to do so on the site. Alternatively, publishing a page about that might be helpful if people do search for it.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow "Requested Info" field to be either required or optional during participant registration

    Add the option to either the "Requested Info" is required or optional when a participant register an activity, clinic or seminar. Currently this field is optional and participant can still register if this field is not filled up.
    This option should be applied where ever the "Requested Info" is available when the item is created or edited.

    1 vote
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  11. In addition to Leave no Trace consider As an Outdoor Ambassador, removing traces left by others

    Not unusual to see some trash on the trail or campsite. Be a good steward, pick it up and pack it out. Consider always carrying a trash bag in your pack for this. It often only takes a few seconds to pick it up. Help keep the outdoors pristine! :)

    1 vote
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    In Review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. Remove Mountaineers Member Discount language from ineligible items on website

    Current "Mountaineers Member Discount" language is confusing to people who are not logged into the website and are interested in purchasing an item that is not eligible for a member discount -- for example, a season pass to Meany Lodge.

    Please remove "Mountaineers Member Discount - Log in to access the promo code and receive 20% off your order" from merchandise pages where this discount does not apply in order to reduce customer confusion.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Only insert new instructors to course roster GH3157

    When an instructor signs up for a workshop or field trip then they are automatically added as an "Instructor" at the course level, I believe this is new functionality. However, if that person is already set as a course "Leader" then they are demoted to be a course "Instructor". It seems like the new automatic behavior should only happen if the person is not currently on the course roster.

    1 vote
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    1 comment  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  14. Mountaineers Website Hosted Marketplace

    Have a Marketplace for buying/selling gear that requires a % donation of the sell price as a donation to the mountaineers. If a mandatory donation isn't possible, allow sellers to elect a % to donate.

    1 vote
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    0 comments  ·  Fundraising  ·  Flag idea as inappropriate…  ·  Admin →
  15. roster show member or nonmember

    For courses/events that generate income, it would be helpful to the committee leadership if we could tell if a registered person is a member or nonmember when we look at the detailed roster. The reason...fee structure is different and we can more easily figure out how much income was generated without having to have staff pull the info for us (when they are already very busy).

    It would also be helpful for activity leaders to know who the guests are (so we can talk more about the Mountaineers/other committees and entice them to join).

    2 votes
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    New  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Set focus to username field in login

    Please set the "focus" to the first field "username” on the login page. It's a niggly little thing to have to proactively click into the box to type in it on every login.

    1 vote
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    New  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add pre-checked email opt in box on a check out page

    Email list building: Add a pre-checked "Opt in" email box to a page in the check out process so that opt in is the default.

    1 vote
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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
    Cancelled  ·  Jeff Bowman responded

    We already opt all new contacts into our Routefinder, Conservation Currents and Book email newsletters by default. It’s easy to opt out later on the website or in an email newsletter that is received. We decided thi sis all we need and that doing this in the checkout process would be overkill.

  18. Trip closure delinquency notice

    Automatically mail out to leaders on a quarterly basis a list of trips that have not yet been closed out, say are one month past.

    1 vote
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    In Review  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  19. Trip report input improvements

    On the trip report page, allow for multiple photo uploads, have the "upload" tab come up by default when clicking to add a photo, keyboard shortcut to add a photo, and tell people upfront to save often, that they can edit after saving (I lost a ton of work).

    1 vote
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    In Review  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  20. Pre-order/Backorder Quantity GH3044

    As a website visitor pre-ordering or backordering a a book, allow me to enter a quantity that is applied when I click the "pre-order" or "backorder" button, and allow me to change this on the payment page, so that I may pre- or backorder more than one copy of a book at a time.

    3 votes
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    In Review  ·  2 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
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