General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. Prevent Leader/Instructor Badge Assignment GH2740

    When adding a person to a committee roster as a leader and/or an instructor, have two checkboxes--one for leaders and one for instructors--that prevent the leader and/or instructor badge from being assigned.

    10 votes
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    12 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  2. Default "Summary" section for educational activities GH2923

    Use the summary section that has been entered into the activity template for clinics, seminars, lectures, and field trips as the default once you have selected the appropriate template. Right now, summary sections are written up in the template, but they don't automatically populate in the activity listing.

    2 votes
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    High Priority  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow course leaders to offer spots to students whose offer has expired GH2971

    Right now students are offered a spot and they have 5 days to complete offer and then they are put into cancelled mode. Students also can be trying to complete their offer online and for courses where you have to pick field trips they often navigate away from the screen to check calendars and when they come back the 30 minutes is up and they have been kicked into cancelled mode. Both of these cancellations usually result in the student reaching out to the course leader and the course leader is unable to offer them a spot so instead member…

    1 vote
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  4. View/download badges of all the people on a committee roster and add filters SD417

    Add filters to top of the page--admins, committee members, position, leaders, instructors, badges and lookup by name. Also includes instructor opt in/out checkbox (see http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/34126369-volunteer-instructor-recruitment-request-opt-in).

    Add four badge columns to the download so you can see course badges, skill badges, leader badges and instructor badges. And maybe a fifth column that shows all other badges.

    9 votes
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    3 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add Total Column on "View Lodge Stay Rosters" Summary Section GH2925

    In the "View Lodge Stay Rosters" "Summary" section add a "Hosts, Volunteers & Participants" column that is the sum of the "Hosts & Volunteers" + "Participants" columns.

    1 vote
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    High Priority  ·  0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  6. Participant Note Types

    Participant Note Types:

    Enhance participant notes capability so that users with the ability to add participant notes may select from a range of pre-determined “note types” (still to be determined, but could include “positive comment, future leader potential, conditioning issue, behavior issue, other comment”) when entering participant notes in addition to entering free text notes. Note types as well as free text become a part of a member’s profile.

    Filtering Note Types:

    Users with the ability to research participant notes are able to filter participant notes by the pre-determined note types. This allows activity leaders and committee leaders to quickly…

    1 vote
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    Medium Priority  ·  1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  7. Include all fields in the CSV download after an activity closes GH2929

    As an admin or a leader, I would like to see all fields in the CSV download so that I can better manage courses and activities. Also reorder the fields so that like information is grouped.

    1 vote
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    High Priority  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  8. Create a category of documents that are truly private

    Currently even if a listing or document is marked private by the creator it can still be viewed by ANYONE who is listed as a leader for any committee on the mountaineers website., except for member profiles. On occasion we create and want to archive documents and trip listings that the creator does not currently, or ever, want those hundreds of Mountaineers leaders to be able to see (trip postings that aren't ready for prime time, participant information for a Global Adventure that may include passport details, etc.) I'm guessing that few people who click 'private' on the status bar…

    1 vote
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    0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Website permissions are automatically assigned as needed. We can manually make exceptions to these. If you think thi sis needed, please send a request with the details of how you think permissions need to be different and a link to where this is (or your best description if it is something new we’re adding) to info@mountaineers.org.

  9. Add new brands on ExpertVoice

    I love this perk and have used it 3 times already. My only complaint is that there needs to be new brands added on. I remember getting an email about a brand item only to find out it's not on The Mountaineers. How hard is it to add more?
    I know we all like different brands so I would hate to loose any just want more added in.

    1 vote
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Thanks for your note Vickie. We’re happy to hear that you are enjoying and taking advantage of the benefits offered through your membership. ExpertVoice has been one of our generous supporters for many years, and they offer discounts on brands for Mountaineers at two different levels: about 100 brands are available for members, and 300 brands are available for volunteers (who volunteer five or more days a year). ExpertVoice selects the different brands available at each tier. If you’d like to provide them with additional feedback, you can do so at https://www.expertvoice.com/contact.

  10. Add Feedback Links to Committee Roster GH2939

    On the committee roster add a column without a header and with links called "Feedback" that are visible to admins only for each leader (so there will be two links--Edit and Feedback). Clicking on the "Feedback" link opens the leader's My Feedback page details in a dialog box (aka pop-up). This should help committee administrators to more quickly review their committee's feedback leader-by-leader.

    4 votes
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    High Priority  ·  1 comment  ·  Feedback Surveys  ·  Flag idea as inappropriate…  ·  Admin →
  11. Clone Activities (was Enable a script to create lodge stays and activiites in bulk) SD663

    As a member of the activity leaders group allow me to clone an activity so that I can more easily create the series of activities I need.

    Fields that can be different in clones:
    - Start Date
    - End Date
    - Registration Opens: Default to 9 am on Start date + 1 day
    - Registration Closes: Default is noon on the Thursday preceding the Start date
    - Leader
    - Member and Non-member Prices (NOT cancellation fee) if either of those fees is >0 on the activity being cloned.

    Notes:
    - This is similar to what we do for lodge stays …

    4 votes
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    3 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  12. Improve Layout of Bottom Portlets GH2806

    When we have more than three bottom portlets, their layout arrangement goes "bonkers." We'd like to arrangements to work like those in the attached example.

    1 vote
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    High Priority  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  13. Keep a Waitlist for Lodge Stays SD671/555/560

    Waitlists for lodge stays are complicated and challenging both because of the potential for one person to make a reservation for multiple people and the number of nights for which they may wish register.

    It may be best to keep a waitlist "separate" from the roster for each lodge stay and automatically email the entire list if any amount of availability opens. Then it's back to a first come, first served basis. This is a "notify me if space becomes available" rather than our "traditional" waitlist functionality.

    6 votes
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    2 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  14. Update Gift Memberships Pricing Portlets GH2926

    Update portlet text for Gift Memberships to show new price. Right now on the gift membership page and on the next page it shows the original price for memberships, not the discounted gift price, and it should probably show the regular price crossed out with the gift price in red. So for the holidays (December) it will be 25% off, and for any time earlier it will be 15% off.

    1 vote
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    High Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  15. Only Count Trip, Clinic/Seminar Activities for Guest activity limit GH2769

    We'd like new guest members to be able to sign up for courses that have two activities associated with them and be able to join for two regular hikes and right now the course related activities count towards your "guest count"

    5 votes
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    High Priority  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  16. Print Youth Program Forms SD647

    We'd like to print the Youth Program Form(s) as we do for the Youth information Form(s) from the Youth Flag Report.
    - We'd have two "print" buttons on the Youth Flag Report: "Print Youth Information Forms" and "Print Youth Program Forms"
    - We'd use the same "line in the sand" (i.e. ~~~) to include only text/responses above the line for the program form(s) being printed.

    8 votes
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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add Pronoun field to rosters and profiles GH2887/3031

    We not only want people to be comfortable being themselves, but also to be celebrated for their identities and what makes them unique. In addition, we try to build a culture where we don’t make assumptions or pass judgment on each other. So if a person chooses to tell you their pronouns (in their profile or otherwise), they are simply letting you know how you can refer to them, without you having to make any assumptions.

    11 votes
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    2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Planned  ·  Jeff Bowman responded

    We split this into two parts, (1) for allowing members and guests to add pronouns and have them displayed on their profile, and (2) adding pronouns to our plethora of rosters and roster downloads.

    The first part we will do soon with monthly support and the second later as part of a development iteration.

  18. last activity lead

    It looks like the "last activity lead/led" date column in the committee rosters includes activities which have been canceled. that doesn't seem correct.
    it also includes activities in the future, but I guess this could be nice to have. but it doesn't make sense based on the column name. so maybe the column name could be changed to "Last Activity Scheduled" or something.

    2 votes
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    New  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  19. Improve Text Search Results GH2835/2836/2913(590)

    Refine the the text search results for all of the faceted searches including site search. Using threes words (W1, W2, W3) as an example, by rank ordering results in this order:
    1. Phrase – W1 and W2 and W3 in that order
    2. Contains all three words in any order
    3. Contains W1 and W2
    4. Contains W1 and W3
    5. Contains W2 and W3
    6. Contains W1 only
    7. Contains W2 only
    8. Contains W3 only

    Include some fuzziness in search (e.g. Ben give results for Ben and Benjamin).

    Consider weighting content types (e.g. Books above events).

    5 votes
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    2 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We missed indexing text from the Page content type, so we added that. The removed the Image content type so images will not dwarf other types of content. We determined that that the search ranking was working as desired and described here.

    We’ll tackle integrating fuzziness and spelling/typos into another suggestion/project or two.

    If you find that a search result you expect is not as high in the search results as you think it should be, please send an email to info @mountaineers.org with:
    (1) URL from the search
    (2) URL from the item that you think should be ranked higher in the search
    (3) why you think this item should be ranked higher

  20. After an activity, the behavioral complaint form should be also be included with the safety report form

    After an activity, the behavioral complaint form should be also be included with the safety report form. If a member experiences any sort of discrimination we need to have the path of reporting a complaint simple and easy to find.

    5 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for highlighting this issue. We agree it’s a high priority, and we want anyone to be able to easily and confidently use this tool, should the need arise. We are working on inclusion across our organization, and are seeking ways to be sure the behavior complaint form is more visible on the website so it can be used when needed. We are reviewing options for improving out incident reporting system and, as part of that process, will determine whether it is feasible to integrate the behavior complaint process with the incident reporting process.

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