General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips and course-related activities have feedback forms so that you give feedback for every activity in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior by another member or harassment. Please submit a Behavioral Complaint Form.

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  1. Make Activity Template's Activity Type a Multiselect GH2752

    Right now we have a number of leadership clinics which we are having a hard time reporting on since they are categorized by activity type when really we want them tagged as both the activity like Sea Kayaking AND outdoor leadership

    3 votes
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    High Priority  ·  1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  2. Enable Safety Officers to View Rosters GH2744

    Enable Safety Officers to access to activity, course and event rosters.

    1 vote
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    Completed  ·  1 comment  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →
  3. Need Feedback Survey for Lodge Stays SD634

    Right now there is no way for participants to submit feedback on their lodge stay. Create a web form survey like we do activities, courses, and events. On Mondays (or maybe Tuesdays to account for the holiday weekends), send a link to anyone who stayed at the lodge in the last seven days. Aggregate this feedback on the lodge pages.

    8 votes
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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  4. Integrate mountaineers.org Website and Learning Management System (LMS, aka eLearning) SD636++

    Integrate the Learning Management System (LMS, aka eLearning) with our website so that when people are added to a roster in they are added in the LMS and receive appropriate course materials.

    14 votes
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    4 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make Event, Activity and Course feedback fields function the same way GH2762/3035

    All of our courses, events and activities have feedback forms but if you have a specific form you'd like to send to your participants we can make a change on the backend in salesforce. Unfortunately when we do this the field shows up differently on Events, Activities and Courses. We'd like it to be the same and clarify whether no feedback is collected or whether its being collected via salesforce/other (usually a link to survey gizmo).

    2 votes
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    High Priority  ·  3 comments  ·  Feedback Surveys  ·  Flag idea as inappropriate…  ·  Admin →
  6. Clarify rolling enrollment confirmation emails ~SFOnly

    Right now the email shows only the start date of the first course lecture/field trip which is confusing. Make it so both start and end dates show AND it states that it is rolling enrollment and the individual course dates will be shown in separate activity email

    1 vote
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  7. Customized Email thanks for Books inventory versus Courses/Activities/Lodges SDtbd

    It'd be great if you only bought a book through the website that the email receipt references the most relevant email.

    1 vote
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    Low Priority  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  8. Need to add links to Branch websites under the "Branches and Committees" page of the main Mountaineers.org website

    Some of the branches, like the Olympia branch, have stand alone websites that provide much more information on their officers, committees, and activities than the main mountaineers.org website. It would be beneficial to all to clearly link the individual branch webpages to their respective branch pages under the "Branches and Committees" page of the Mountaineers.org site.
    I wasted a ton of time trying to find detailed info about the Olympia Branch on the Mountaineers.org site only to give up. I was finally told about the olympiamountaineers.org site and voila, there was all of the info I needed. A direct link…

    1 vote
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    0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →

    We added branch home page and committee page features in July 2015. Since then our branches and committees have been moving content form their own websites to mountaineers.org. Most branches and committees have completed this. Our Olympia Branch is in the midst of this content migration and will be done soon.

  9. Enable trip leaders to Identify Potential Leaders on a Trip

    Currently, trip participants can rate trip leaders. Trip leaders need to be able to rate trip participants. Specifically, trip leaders need to be able to identify trip participants who demonstrate attributes of a future trip leader, and this information needs to be shared with branch committee leadership so they can follow-up with the potential trip leader and encourage them to take the appropriate next steps to volunteer as a trip leader.

    When trip leaders close their trip or prepare a trip report, this new feature needs to be made clearly available to them so they are given an opportunity to…

    4 votes
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    Completed  ·  2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  10. Organizations, Online Invoicing & Contracts SD562++

    Set up organization in our website so that we can sync them to the existing organizations in SF. This will allow us to connect contacts, activities & courses (Mountain Workshops), events (Program Center Clients) and lodge stays (Outdoor Center Groups & Clients) to them for better tracking. We'll be able to add invoices that the organization contact can pay online, taking advantage of our existing online payment process and Salesforce reporting.

    13 votes
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    1 comment  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  11. When an activity is pushed to a future date make sure feedback emails also update to the future date GH2281

    Right now if a climb is scheduled for May 1 and you have to move it to May 8 because of weather the feedback email is still sent out on May 2, the day after the original start date.

    5 votes
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    0 comments  ·  Feedback Surveys  ·  Flag idea as inappropriate…  ·  Admin →

    We’re working obtaining an addition to our email marketing system that will allow us better schedule these kinds of time-dependent emails.

    It will take some time, though/ We hop to have this complete by late summer or early fall 2017.

  12. Improve Lodge Stay Cancellation Process - Part 2 GH2759

    As a volunteer admin on an outdoor center committee, allow me to cancel one or more lodge stays for our lodge, so that members and guests will know that it has been canceled (on the website), that those who registered will be notified of the cancellation, and so that staff can issue refunds to those who registered and paid.

    The automation for this involve adding a button or link to lodges stays (or lodge stay rosters) so that when canceled (and confirmed with a popup yes/no-style check) that the state of the lodge stay(s) is/are set to "canceled" and all…

    5 votes
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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  13. Improve Event Detail Page View SD586

    Improve the event detail page view so that it is more like those for other views like activities, courses and lodge stays. There will be some small re-organization of basic information (e.g. remove phone number), the addition of a tabbed nav area--Location (map and address), Roster (for carpool organization), and Details (mostly info for volunteers)--and showing recommended reading.

    6 votes
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    High Priority  ·  5 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Lodge-specific Sign-in Sheets (aka Print Rosters) SD648/649/650

    For a two-night stay, what we have may be enough, but for longer stays a matrix-style sign-in sheet might be better. Or it may be better if we have a different printable sign-in sheet for each lodge.

    12 votes
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    4 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  15. Course-to-Activity Roster Management SD440

    Allow an activity roster to be populated from a course roster. This will be helpful for our Summer Camps.

    7 votes
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    1 comment  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  16. Use "Age Group" Radio Buttons Instead of "Age" for Lodge Reservations SD637

    Is it better to use radio buttons for the age groups [i.e. one for Adults (age 14+) and another for Youth (age 13-)] when reserving a lodge stay than asking for actual age? What are the pros and cons?

    Using radio buttons is better when one person is making a lodge reservation for another and does not know their age. I suspect with will happen a lot, especially for lodge admins who add hosts and other volunteers, as well as people who might bring a friend.

    10 votes
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    2 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  17. Clone Events SD585

    Add a feature to clone Events like we can do for Lodge Stays. This would be much lime a "recurring events" feature.

    5 votes
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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. Sell Tickets to Events on our Website SD669

    We have EventBrite as a “workaround.” It does cost money (fees) and some extra staff time (which can be equated to money). Once implemented, we will have a more fully integtared shopping cart and bet better able to serve and engage with our members and guests.

    2 votes
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    5 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  19. Recommended Reading for Events SD583

    Show a list of the “recommended reading” when RSVPing for an event so that members and guests may more easily purchase books for events like BeWild and new book releases.

    4 votes
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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  20. Create a searchable database of all committee chairs SD646

    searchable by activity type, branch (idea came from scramble summit)

    5 votes
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    4 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
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