General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips and course-related activities have feedback forms so that you give feedback for every activity in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior by another member or harassment. Please submit a Behavioral Complaint Form.

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  1. Feature Request - Expiring Badge Notification ~SFOnly

    As a user I would like to be notified prior to my badge expiring so that
    I can arrange to meet requirements or arrange for an extension given that I have a badge that has an expiration date. The problem to avoid is people losing their privileges without notice and being unpleasantly surprised.

    Then, when the expiration date is within 90 and 30 days from expiring:

    - A notification of what badge is about to expire and when will be sent to me (User) 90 days and 30 days prior to the expiration date.

    - A notification will be sent…

    13 votes
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    5 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  2. Reclassify Snowshoe Routes and Trips Using New S/T Rating System ~PloneOnly

    This posting is the result of 1) a few years of cross-branch discussions among the Snowshoe Programs of the various branches, and 2) email discussions with the Program Center about how to go about changing the rating system used to classify Snowshoe trips. The feedback we received from the Program Center was that the correct way to document our request for changing the website was to post the changed to feedback.mountaineers.org.

    The Snowshoe Programs of the various branches would like to change the way that Snowshoe Routes and Trips are rated so that each route/trip has a separate Strenuous and…

    7 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    The website project needed to implement the new snowshoe S/T trip ratings is scheduled for work this spring/summer with the intent to be ready for the next season.

    We will need to provide new inputs for the revised snowshoe trip ratings, and your recommendations based on recently led or traveled trips is appreciated! We have created a Google spreadsheet to collect input. Please take a moment to share your recent insights on snowshoe trip routes.

    https://docs.google.com/spreadsheets/d/1G1wwT0scoS4LYk8BXsXY_BSoARfJxCRejB_HPcxx_N8/edit#gid=0

  3. Please create two "outdoor leadership" activity types ~SFOnly

    In order to track what the mountaineers does in terms of outdoor leadership, we would like two activity types:

    Leader Development - Leadership Skills
    Leader Development - Technical Skills

    Below is the email thread for background:
    Here’s a really quick stab at some language, for nothing else than to give us something to edit:

    Leadership Skills
    - May or may not be activity-specific.
    - May or may not have a focus on outdoor leadership.
    - Emphasis on facilitation, instruction, and/or group leadership.
    -

    Technical Skills
    - Activity-specific.
    - Skill development in activity that this person leads or aspires to lead.…

    6 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    In Progress  ·  Tess Wendel responded

    Working on creating auto email confirmations for the member services team to update new clinics and courses appropriately in plone. And then working with education team to do some tagging in salesforce specific to technical versus leadership skills.

  4. Add skiing categories to activity and course faceted search GH2753

    Its hard to find cross country ski courses in our find activity and course searches. Can we add cross country and backcountry ski filters

    6 votes
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    1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  5. Need better lighting outside the Seattle Program Center ~Facilities

    It's pretty dark on winter night events with a high number of car/pedestrian interfaces from significant parking on the west side of a very busy street, and lots of people activity at the Mountaineers and near by venues. A couple of strategically placed street lights would help a lot. Would probably also help reduce car break in's at the park to have better lighting.

    5 votes
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    2 comments  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →

    We are approaching this from several different angles.

    1. I am working with Diana Kinkaid, former Board member of Seattle Parks, to submit an application for a grant to fund design of safe pedestrian & automobile travel in the park. If the grant funds are secured Seattle DOT and Parks will develop a plan. Then there would be a subsequent process to gain funds to implement the design. This is a multi-year project.
    2. The Friction Slab project includes funds to construct an enclosure around the garbage and recycling containers in the south parking lot. A corner pole of the enclosure will be installed substantially higher than the others and lights will be installed at the top of this pole, improving lighting in the south parking lot. The Friction Slab project is on pause while we work through transitioning from one contractor to another contractor. Once beyond this pause, we…

  6. Create More Robust Safety Committee Data Analysis GH2704/2732/2705/2609/2491

    Currently, participants submit incident reports to the Safety Committee, which then compiles the data and looks for trends in the aggregate (it does a lot more than that as well, but this aspect of its work is onerous). If we connected incident reporting with routes/places and even illustrated on a map, committees could analyze trends and information much more rapidly and wouldn't have to wait for Safety Committee reports. Safety Committee efforts could then be more available for training and prevention work now that the data crunching burden has been reduced. Members and Leaders could then have information about incident…

    5 votes
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    1 comment  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →

    COMPLETED: Participants may now fill an incident report like the primary leader. This can be done from a button on the activity detail page or at the end the feedback survey.

    ON HOLD: The Safety Committee completed changes to the Incident Report Form that we are implementing, but wants to re-review it before going live. The current estimate for launch is late 2018.

    Please see the IT Planning & Prioritization sheet, https://docs.google.com/spreadsheets/d/1x1_tMuGpZZC4-xxyiDTzALvnbSPn2SJz3FveQQuyfmY/edit?usp=sharing, for where this project is ranked among other projects.

  7. When an activity is pushed to a future date make sure feedback emails also update to the future date GH2281

    Right now if a climb is scheduled for May 1 and you have to move it to May 8 because of weather the feedback email is still sent out on May 2, the day after the original start date.

    4 votes
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    0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →

    We’re working obtaining an addition to our email marketing system that will allow us better schedule these kinds of time-dependent emails.

    It will take some time, though/ We hop to have this complete by late summer or early fall 2017.

  8. STOP Allowing Registration to Occur Before Registration Begins

    Field Trips are full before registration date. Wtf? This makes registration dates pointless!!! As a new Scrambling student I’m patiently waiting for field registration to begin only to realize they are full prior to registration. Members are fine getting leader’s permission but should have to wait till the registration is open to register not before.

    3 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    In Progress  ·  Tess Wendel responded

    Hi John,

    This is definitely frustrating.

    At the end of May we had a special section in our Leader Lines monthly e newsletter that specifically talked about this

    "
    Leader Logistics: Private vs “Public” Trips
    We’re heading into summer trip season, and at this time of year our Member Services team gets a number of questions about pre-filled trips. Please remember – all Mountaineers activities should be open to any guest or member who meets the stated prerequisites. If you wish to hand-select a group of friends, this is a private trip. Please do not list private trips on The Mountaineers website! It creates confusion and disappointment for our members who are looking to get outside with their Mountaineers community.

    The most important piece of this process is transparency. If you’d like to give registration priority to a certain group of individuals – for example, students who are in a…

  9. Course page not loading with high volume visitation GH2785

    When course participants visit this page at the same time and try and click Manage Registration no one else can visit the course page. Specifically we had about 75 out of the 100 participants were online trying to sign up for their hikes at 9:00AM yesterday. We had 25 hikes that all went "live" for registration at 9:00 (these are our April CHS hikes). The offerings were split evenly -- 12 CHS1 hikes and 13 CHS2 hikes -- and, from what I can see, the participants were attempting to sign up for a real variety, not just 2 or 3…

    2 votes
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    3 comments  ·  Courses  ·  Flag idea as inappropriate…  ·  Admin →
  10. Need a way to mark courses/events/activities as led by staff vs. volunteers GH2707

    Right now its getting difficult to report volunteer contributions for recognition and annual reporting versus staff contributions.

    2 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  11. After an activity, the behavioral complaint form should be also be included with the safety report form.

    After an activity, the behavioral complaint form should be also be included with the safety report form. If a member experiences any sort of discrimination we need to have the path of reporting a complaint simple and easy to find.

    1 vote
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Jacob,

    Thanks for bringing this to our attention. We definitely want to be able to track discrimination and negative feedback.

    Tony Tsuboi is in charge of updates to the safety report form so I will pass this along to him to review.

    Beyond this there are few new updates that I wanted to make sure you were aware of.

    About a month and a half ago we updated the feedback surveys to include some questions to help us have a better paper trail about discrimination and inclusion. We added the following questions to our feedback surveys.

    Did you feel welcomed and included by the leader(s) and the other participants?

    Followed by:

    “Please share why you chose the above answer. "

    This is in addition to “how you would rate the leader?” “Share why you rated the leader the way you did”

    We also are instituting better feedback reporting for…

  12. SEO Improvements 2017-18 GHP1 SD587

    We engaged Portent, Inc. to review our website from an SEO (Search Engine Optimization, e.g. Google) perspective. They gave us a set of recommendations that involve both technical and content improvements to our website. Overall, this is likely a large project, but will likely be many very small projects that we can accomplish with our monthly support over time.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  13. Deceased member information ~SFOnly

    What needs to happen to membership accounts when a member passing- including but not limited to unsubscribe from emails, change contact for communication on membership etc.

    ○ Should default membership expiration to the date when marked as deceased.
    ○ Unsubscribe them from all email newsletters
    ○ Send email to committee chairs or staff alerting us to remove them from committee rosters
    Contact for Communication to survivor

    0 votes
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  14. Migrate Email and Files to “The Cloud” ~IT

    We have three internal systems we can move to a cloud platform: email, office apps & files (apps, documents, spreadsheets, presentations), and graphic design apps & files (e.g. Adobe Creative Suite). Note that we already have photo storage in SmugMug and on website and video storage in Vimeo and YouTube.

    0 votes
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    In Progress  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
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