General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. Web forms and surveys integrated into the website GH1674

    It would be great to have web forms available to leaders so we can create course applications, branch surveys, run branch elections, etc directly on the website using the member's login

    1 vote
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    On Hold  ·  1 comment  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  2. Importing pre-website launch activity and course history onto the new website.

    This is actively being worked on right now as part of a planned post-launch enhancement. It was one of the most frequently heard requests immediately after launch of the new website. There are a number of technical barriers and issues to work through because of the intense integration of activity, membership, course, and roster data that exists in our system, but the developers are telling us we can expect them all to be worked through by mid-December at this point.

    4 votes
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    2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Completed 12/8

    We imported ALL courses, clinics, seminars and trips. We were not able to import all lectures and field trips related to a course. This means you will be able to see your course information, but won’t necessarily see all of the course related activities. For example: You will see that you took Basic Climbing, but will not see the crevasse-rescue field trip associated with that course.\

    We felt it was important to have as much information imported as possible, which means the data isn’t always the cleanest. Prior to 2003, we did not have a good way of digitally storing this information. Which means some dates may be wrong – it defaults to 1906 – and some details may be missing (because they weren’t previously required). The current state of your profile history is the best we can provide the the historical data on file.

  3. Group instructors/leaders separately on course rosters

    Group leaders and instructors separately from course participants in course rosters

    1 vote
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    Completed  ·  0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  4. Merge Duplicate Member Records

    Member Services needs to be able to merge duplicate member records.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  5. New Email Management system needed

    We need a better email management system so our members can choose which emails they want from us.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    In November we started using Exact Target to manage our newsletters and other organizational wide emails.

  6. Tacoma Program Center Calendar

    We need a program center calendar for Tacoma the way Seattle does.

    1 vote
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    Completed  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. Apply member discount to course fee if membership is in shopping cart

    It's giving me the non-member price for the course even though I have a membership in my shopping cart.

    1 vote
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    Completed  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  8. Improve the ability to act as family member for activity registration

    It doesn't seem to be working to masquerade as a family member from the My Profile drop down menu.

    1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  9. Improve Incident Reporting GH824

    Incident reporting appears as just an embedded email link in the trip report
    when a leader closes an activity. Its output are the emails that appear
    from those trip leaders sending the email. That makes it harder for the
    Safety Officer to identify and group them in mail. Basic metadata like
    which branch this pertains to is not appended in the body. That makes it
    hard to determine who is accountable for follow up. It would be really nice
    if we could re-institute a form that writes to the DB and generates an email
    FROM a single incident reporting address…

    1 vote
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    0 comments  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →
  10. Honorary Members

    Have a place on our site about our honorary members.

    2 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make it easier for us to organize carpools

    And have communication between trip participants be easier.

    More specifically we would like to see whether person
    A) wants to carpool
    B) ride or drive
    C) where they are coming from
    D) Be able to contact them or potentially the whole group of people who wants to carpool in one swift email.

    2 votes
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    2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    This was completed and launched on 12/8. If you have further suggestions about this tool please continue to list on the feedback site.

  12. Registration Portlet Checkbox Update for Adult Courses GH2751

    For an adult registering for an adult course (i.e. one that's NOT a Youth Program), display this text The leader of this course has explicitly given me permission to register and I understand I may be permanently deleted from the roster if I sign up without that permission. I further verify that I have the skill requirements necessary to safely participate. {Request Leader's Permission} if no application form URL is specified and the person registering is not a youth.

    For a youth registering for an adult course (i.e. one that's NOT a Youth Program"), display a checkbox with this text …

    0 votes
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    In Review  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  13. Email Reminder for Activities, Courses and Events About to Open for Registration SD509

    As a site user, allow me to choose to get an email the day before an activity, course or event opens so that I get a reminder to register for an activity or course for which I plan to register.

    It would be ideal to add a checkbox along with "Send me an email reminder the day before this opens for registration." to the registration portlet where the the opening date is displayed. We're currently thinking a new role on the roster may be the best way to accomplish this.

    0 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  14. Improve My Profile Preferences View GH3064

    Improve how a member’s preferences are displayed on the bottom of their My Profile page and to minimize confusion on where and how to change (edit) them.

    Notes:
    - Don't show checkboxes or data entry boxes with their “values,” because it makes them look editable.
    - Remove help text, so that essentially only the field labels and their values are displayed and so that the view is more compact.
    - Some of the “answers” will need to be “calculated” to make the view more user-friendly.
    - Move items on the Profile Edit Form to match the My Preferences view (both…

    0 votes
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    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  15. Alerts & Notifications "Leave Blank for All Branches" GH3015

    For the "Branches" field change it so that leaving it blank is the same as having selected all of the branches in the list.

    Change the help text for Branches to: With these branches... (leave blank to choose all branches)

    Change the help text for Activities to: Of these types... (choose at least one to get notifications)

    0 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  16. Course Activity Data Export Improvement GH3028

    Investigate alternatives for the Course Activities Export. It takes several minutes to get the datatables view, because there are often several thousand records associated with the request. There may be more, but few options are:


    • Check how much overhead there is in Diazo processing of the markup? Avoiding that may be one reason that converting the main course roster view to be React-based helped so much. If that's correct you could possibly load this part of the page in an iframe that bypasses Diazo.


    • A bit off the wall... After clicking the "download" button, display a message (in a popup?)…

    0 votes
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    Medium Priority  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add to Check to Feedback Forms for Incident Report Info GH2731/2732

    When checking whether to send an email to the Safety Committee (for all feedback forms) and whether to direct the user to the Incident Report Form (for activity-related feedback forms only) after submitting a Feedback Survey Form, in addition to checking if the answer to "Were there any safety incidents or near-misses on this trip? " is "yes," also check to see if the "Describe the incident or near-miss." response in NOT empty, If either is true send the Safety Committee and email and redirect the user to the Incident Report.

    0 votes
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    0 comments  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →
  18. Change Shopping Cart Timer Message Text GH2932

    Change the shopping cart timer message text to:

    You have {time_remaining} minutes to complete your registration and payment or your registration will be canceled to give others a chance to register.”

    Where time_remaining is 30, 29, 28, etc. minutes (it starts at 30 minutes, a website setting that can be increased or decreased if needed).

    It seems like it might be better to show how many minutes remain to give a better sense of urgency.

    0 votes
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    Medium Priority  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  19. Contact Merge Improvements GH2406/2578

    Merge content authorship (e.g. Routes & Places, blogs, feedback responses etc.) when merging contacts.

    0 votes
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    0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  20. Upgrade to latest 4.3.x version of Plone GH2850

    To make sure we have the latest bugfixes, can more easily contribute any fixes of our own back to Plone, and are in the best position to upgrade to Plone 5.

    0 votes
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    0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
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