General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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741 results found
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Sharing participant information among activity leaders GH1654
At our 2014 cross-branch hike-backpack committee summit, the number one source of burnout and frustration among leaders was the difficulty in identifying participants who are capable of completing the posted itinerary vs. those who could derail the group. Recent website updates now allow activity leaders to record participant performance ratings when closing their activities, using a dropdown box with the following categories: Successful, Turned Around, Needs Improvement, Failed/Unsafe, NoShow, Waitlisted, Canceled. Then a future leader can use the website search to find a particular member they'd like to evaluate for an activity, open their profile, and look at their Activity…
7 votesWe now show the overall trip result on the My Activities page along with the participant result which allows leaders to easily see if a participant canceled or if the trip was canceled.
We discovered that another big issue is chronic late cancellations. We are setting up an email to go to people who exhibit this behavior. With input from leaders, we defined chronic late cancellation is as anyone who cancels after registration closed 3 or more times in a 3-month period.
We will also send a similar email to anyone who is reported as a “no show” by the leader when they close their activity roster.
These three improvements achieve the desire for leaders to share participant information.
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Show registration close dates on activity detail page for registered participants GH1649
Show the "registration close" date on the trip information page for participants that are already registered for the trip.
1 vote -
Improve search for internal hyperlinks GH1662
When hyperlinking within the site to an internal page or folder, the search engine appears to pull up anything that has your subject within the content, not just the title, making the search very slow. Also on the scroll bar, only the up arrow works. The down arrow does not work, so you need to drag the bar down, which is impossible to do slowly, so you have to drag the bar to below where you want to go, then use the up arrow to slowly get to where you're trying to go in the list.
0 votes -
Optimize Search for Results and Speed SD429
With our large database, we need to balance a robust and complete search result set with search speed. We have fine tuned this as best we can with our current tools and setup. Still some searches are a bit slow and results sets incomplete. To improve this, we need to reconfigure our search application which requires significant technical development.
3 votesThe speed of the type-ahead search fields on edit forms (e.g. adding to roster) is much faster while providing a more complete results set.
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Replace Roster CSV (download), Copy, Print Feature GH1578
The "TableTools" plug-in that we're using is now retired and it used Flash which is not available on all devices. We'll replace it with a newer "Buttons" plug-in that uses HTML5.
2 votesWe upgraded to the new download plug-in and still have the same three functions: copy, csv and print.
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Better links to committee pages
One thing that irks me is if I'm not logged into the website and try to find a committee page, it's impossible. You would think each committee would be listed under the branch, but that's not the case. If you click on the branch, you get their page/latest news, but no list of committees! If visitors to the site can't easily find the different committees, how can they really get an idea of what we each do?
1 voteWe’ve added links to branch pages under the learn section where committee material can be highlighted and in the course overview section we link back to branches and committee pages. Ie if you go to photography courses in course overviews and click the Seattle link it links to Seattle photography committee page.
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Change to automatic renewal process GH1692
The Mountaineers should change the way they handle automatic membership renewal. Currently on the website people are opted into automatic renewal by default when they pay their dues. The checkbox is small and easy to miss, leading to a fair amount of people getting opted into automatic renewal unknowingly. There are concerns that this borders on a privacy violation and may violate some privacy regulations.
2 votesThe checkbox for choosing Autorenewal on the checkout page is now much bigger and more obvious to avoid accidentally choosing Autorenewal.
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Improve search functionality in the Add Person to Roster field
Improve the search capabilities of the lookup field when you are using the "Add Person to Roster" field. Let’s say I’m looking at an activity and I want to add a person to the roster. I click the Roster option near the top of the window then click the button to add a person. A data entry form then appears. When I click in the name window the options for what I can type are extremely limited. If I type the name of a person the way they themselves have told me it is spelled, very often there is no…
1 vote -
Organize course field trips in My Courses area better for admins/leaders GH1629/1645
In the My Courses area I currently see too many activities populating under the Courses I am leading and managing. Can we make the field trips,lectures, optional activities for that Course only show in one of these two ways
1) Only activities within the start and end date range of the course for which they are shown
2) Show first ten trips with a More link to show the rest.
3) any other ideas?
If we do number 1 would that make it so that participants who are in their second year unable to see the field trips they are…
7 votesYou can now toggle your courses in the My Courses area to show or hide the course related activities. Please note that you can also search for courses with the date range above.
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Make the "+more" Link More Obvious GH1485
We want to make the "+more" link on the activity and course detail pages more obvious so users see them and are more apt to use them. It could be a button, larger font or... We are open to suggestions. Please do add any you have to the comments.
Also, though many Routes & Places don't yet have lengthy descriptions, we may want to add a "+more" link or button to them too.
Example: https://www.mountaineers.org/explore/routes-places/the-tooth-south-face
4 votes -
Roster Management - Canceling after registration closes GH1782
Currently if registration for an activity is closed and the leader cancels someone from the roster, the next person from the waitlist is automatically added to the roster. To avoid this the total capacity of the trip has to be reduced before canceling someone. This is annoying as a leader and confusing for the participants if done wrong. Once registration is closed, the roster should be fixed unless manually edited.
0 votesRoster management is now manual after registration has closed. We will be sending out a notification in leader lines but please pass along to your fellow leaders.
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Add info to the "Course Requirements" tab GH1484
On the "Course Requirements" tab:
Stack the dates if there are Start and End Dates.
Add 1-2 columns that show the participant availability and status.
- Availability is either "29 available" or "8 waitlisted."
- Status is Opens mm/dd/yy, Closes mm/dd/yy, or Closed.
- If we have room for two columns great if not, one column titled "Availability/Status" with the info stacked should be okay.Add a column with the leader's name that is a link to their My Profile modal dialog.
3 votesMore information is now listed in the course requirements tab for all lecture and field trip listings.
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No leader permission requests without valid waiver.
If a participant making a request to sign up for a trip does not have a valid waiver, the system should inform the requester directly to resolve the matter before sending the request to the trip leader. As it is now, the system relays the request to the trip leader without regard to waiver status, resulting in a waste of time and effort when a requester's waiver is not valid.
3 votesWe will likely send reminders to sign your waiver once we have better timed email sending capability later this year, making this much less of an issue.
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3 votes
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Giving Gift Memberships SD127/SD591/SD592/SD593
Set up a system that allows me to give a friend or family members a Mountaineers gift membership. I'd like to be able to specify whether to send the membership activation "packet" by mail or email, to send it to em or the recipient and when to send it.
4 votesJun 2018
Please see the IT Planning & Prioritization sheet, https://docs.google.com/spreadsheets/d/1x1_tMuGpZZC4-xxyiDTzALvnbSPn2SJz3FveQQuyfmY/edit?usp=sharing, for where this project is ranked among other projects.
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Add Save button at the top of registration windows GH1482
This will be super helpful for mobile users trying to manage their rosters. Right now after adding some to the roster it is very hard to scroll down and Save them. This should be done for the Add Person to Courses, Activities and Event registration windows.
2 votesWe added a “Save” button at the top of every “Add person to roster” and “Edit” popup so that it is quicker and easier to save a record when on the top few field must be completed for the add or edit being done.
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Sell eBooks Online SD286/310/413
Add eBook products to the website "shop" and links to the My Purchases page receipts and may be a separate My eBooks page so that eBooks can download.
3 votes -
Add cancelation date range
Issue:
I'm a trip leader. A couple days before a trip I don't want anyone new signing up for planning/logistics reasons. The solution for that is to have signup close a couple days early. But then people signed up can't cancel from my trip without emailing me and having me do it (or the Program Center do it), which is a pain for me to do. Since someone can't be signed up for 2 trips at the same time, they might need me to cancel them ASAP so they can sign up for another trip, but I might not be…0 votesWe definitely understand where this idea is coming from but at this point we must decline the idea for the following reasons. 1) We had many leaders from across the organization request manually roster manipulation after registration has closed and this is in contradiction to that widespread request. 2) We are concerned that this is too complicated for our members and leaders since Member Services already spends a decent amount of time explaining what registration open and close dates are and how they work and this idea makes the process a little harder to remember.
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Install Step-Up Engagemant App SD416
StepUp is Percolator Consulting's engagement app for Salesforce, our CRM (Customer Relationship Management database).
It adds functionality to our Salesforce to create the ability to measure the engagement levels of our guests, members, and volunteers. This Percolator-designed Salesforce App allows you to assign an engagement score related to actions taken with our organization, and then roll all of those scores up into one master "engagement score". We can use this to identify potential donors, volunteers, and to single out guests who might be the most interested in converting to a member.
1 voteCompleted ·
AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
We installed and configured the StepUp app for Salesforce in Apr 2019.
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Add Ability to Grant Badges to Instructors from Course Activities SD657
Add the ability to add badges to instructors for successfully completing instructing at a course activity, where the badges are different from those that are awarded to participants.
7 votesCompleted ·AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Jun 2018.
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