General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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741 results found
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Make sponsoring committee a link on the course and activity pages GH1835
When you click on a committee shown on an activity, course or event, it is helpful to be able to navigate to the committee page directly from that listing.
2 votes -
Allow a course to have multiple course types GH1640
I'd like to be able to list a course under two categories. For example Winter Travel for Everett was snowshoeing and cross country skiing so should be able to be listed under both. Scramble leader seminars or hike leader seminars ideally should get an outdoor leadership and the activity type tag
2 votesCourses now can have multiple course types. THis lives in the course template and is particularly useful for courses like winter travel that need to be earmarked as Snowshoe and Cross Country Ski or hiking and backpacking seminars that cover both activity types.
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Student Enrollment Notifications for Leaders GH1869
Would like to request the ability to have notifications sent to leaders when students enroll in a course. This is particularly important for some of the ongoing course listings like Naturalist Study Group.
3 votesWhen you set up or edit a course, you can no request that notifications for roster changes (e.g. student registers, cancels or moves from waitlist), by checking the box for this.
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Make the course application hyperlink text into a more prominent blue button GH2176
Currently, there is tiny hyperlink text above the register button for a course for a person to submit an online application. I would like to see that as a prominent blue button above the yellow register button. The hyperlink text just doesn't jump out.
1 voteOct 2017
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Allow activity posting while new route is pending review
For short notice trips and to reduce frustration in posting trips, leaders should be able to post an activity for a new route/place as soon as it is requested. The current wait period for review/approval of a new route significantly discourages posting of short notice trips and adds significantly to the time requirement for posting trips.
1 voteThanks for the suggestion, Will!
We cannot do this for a few reasons, mostly related to the user experience for our members and guests.
Members would get an error message if they try to view a route/place that has not yet been edited an published. This would happen if an activity listing used an unpublished route/place.
If we did allow Routes & Places to be published before they were reviewed, those viewing it would find them lacking vital information.
Since launch, nearly 1,000 new Routes & Places have been added. Some of them have been quite good, but the vast majority were missing vital information and needed a significant update to be ready for our members and guests to view them.
Also, of these new Routes & Places, more than a third of them were duplicates.
I am not sure what we can do about the turn around time for…
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Add filters to site search GH1877
The main problem with the search is that it returns so many pages of results that excessive paging is required for the search to be very useful. The sort, date, and item type filters do help, but more mechanisms are needed to narrow down the result set: Branch and Activity Type filters, for example.
5 votesWe added Branch and Activity Type field to the Badge, Event and Blog Post items so these items can used as filters in the site search.
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Add Stewardship How-to ~WebsiteContent
The Problem: There is currently nowhere (that I could find) on the website where it describes the specifics of getting the Stewardship credit. Result: hundreds of students have to e-mail info@mountaineers.org or call 206-521-6000, and some poor staffer has to answer / redirect the same questions, over and over.
Website has good descriptions of the badges and links to Mountaineers-sponsored activities, but there is nothing about the specific how-tos of who to contact or what documentation/photos/e-mail/whatever to be supplied.
So, there needs to be a page with that includes the following:
- Stewardship contact
- Expected documentation for stewardship activities,…4 votesIf you click on the stewardship credit badge you are taken to a page which describes how to earn the badge with us or with one of our partner organizations.
Note that with the recently launched development, the Stewardship Credit badge may now be awarded for successfully completing Stewardship activities through the mountaineers without having to email member services separately.
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Printable Membership Card GH1834
We’ve had some feedback lately (well, always) from certain members who always want a membership card. Sending them individually is time consuming and expensive. How feasible would it be to design a page (something VERY simple) where people could print out their own membership cards?
1 vote -
Add the Ability to Filter Activity Listing by Sponsoring Committee
Currently the activity listing can only be filtered by activity type and branch, but not by the sponsoring committee. In most cases this isn't a problem because the committee is the same as the activity type, but there are a few "community" committees, Retired Rovers, 20-30s Somethings, Singles. With the current system trips sponsored by these committees are basically impossible to find. The audience filters would work great for this, except that any trip can pick any of them, so most trips pick more than one.
Can we either have:
1) A way to filter the activity results by the…1 vote -
Please stop commercial offers on this site
Please stop presenting book offers every time I register for an activity. The big yellow "Proceed to checkout" button, and the tiny "No thanks" alternative, are particularly unsavory. This is a nature association, not a late-night TV sales channel!
2 votesWe understand that some view these as commercial; offers, but we view them as making sure our members and guests have the materials they need for their courses and trips.
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We need to have short URLs that are easy to remember...
Right now, the URL to the individual activity committees (i.e. Photography) is super long and impossible to remember. Plus, there's no easy way to find these committees since they are not specifically listed under a branch or anywhere in the navigation (that I could find). For instance, the Photography committee's page URL is https://www.mountaineers.org/about/branches-committees/seattle-branch/committees/seattle-photography-committee. That is super long! We need a way to do short URLs that will get us to these pages. Using a short URL website like bit.ly would work, but the URLs don't make any sense, so no easier to remember.
1 voteThe short URL for the Seattle Photography Committee’s page is mountaineers.org/seattle/photography.
We are happy to make these following this format on request son long as the committee’s web page is has up-to-date, well-formatted content.
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Warning message to leader if other trips scheduled in that area ~Salesforce
For routes that can have multiple trips listed... Can I suggest a website change for those locations that allow multiple registrations, to possibly have some sort of a pop-up come up informing the leader something to the effect of
"Yeah you are the only one currently registered for this location on your activity date" or
"hmm -- you are now the Xth user registering for this location on on your activity date; please use your judgement about whether this would work"
2 votesIn Progress ·
AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
We're working on crafting emails to the leader of an activity if:
- The activity's route/place allow multiple bookings.
- The activity's total capacity is >12.
- The activity's route/place allows multiple bookings.
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Problem with "cancellation pending"
Cancellation pending can be a problem for leaders when they are trying to cancel people off and add people from the waitlist right before the course. The people in "cancellation pending" count towards the number of registered students, which means that their spots can't be offered to anyone else until Member Services reviews their status and issues the refund, etc. Member Services then changes the status to "cancelled" which then frees up that spot for someone else. But the problem is that this lag in between "cancelled" and "cancellation pending" can sometimes take days and prevents leaders from being able…
1 voteI am sorry to hear you’ve experienced a lag time on cancellations. Unfortunately we need the cancellation pending status to process refunds. Member Services does cancellations every business day so if you are seeing a lag time of more than one business day on a course roster that is time sensitive please email info@mountaineers.org or give us a ring at 206-521-6001 so we can update immediately. Additionally if the course is shortly approaching you are welcome to email those on the waitlist to let them know they are in, send them course materials and alert them they will be offered a spot shortly.
In addition to our daily cancellation pending notifications we also recently implemented a weekly cancellation pending report to help ensure that these are processed in a timely manner.
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Better sort for event calendar contents view GH1837/1955
When working on Events in Contents view, the oldest events (two years ago, as of now) sort to the top of the list. That means repeatedly paging to the end of the list to get to the Events of interest. Since, every time the page is refreshed, it starts over at the top of the list, the paging effort must be repeated over-and-over and is very time consuming.
Please change the list to sort in descending date order. Or better yet: present and future dates in ascending order followed by past dates in descending order.
Also, the event date is…
0 votesThe column headers in the “folder contents” view are now spaced correctly and you can sort (as you always have) by clicking on a column header for the forward sort. Click a second time for the reverse sort.
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Add a new Activity category called "Other".
This could be a catch-all spot for new ideas that don't yet fit an established category. A good example is the Olympia Branch Gear Swap. It is desirable to run it as an Activity because: 1. The intent is to have sellers register and pay for tables. and 2. Folks have now been trained/accustomed to searching activities for things to do. Given the creative, entrepreneurial nature of members and branches, new ideas do come along and need an outlet, rather than be discouraged just because they are a square peg. Over time, examples that had persistence would become candidates for…
7 votesFor items like your Gear Swap, the proper category is an Event. Events can be set up to have people rsvp for a table or to simply attend. If we want to collect money connected to events we currently use Eventbrite. Event listings allow us to post the event in multiple calendars. Events can be easily downloaded to your personal calendar, and offer complete customization. We want to be able to market these cool new ideas and event listings allow you to have titles and text and photos how you want them rather than being stifled by the activity template listings.
Activity templates do not have the same functionality as they include leader’s notes, mileage, etc. Trip specific categories don’t make sense for an event like the gear grab. The Event category also allows members to register guests without having to create a separate profile for a guest or have…
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Default location on map in Events GH1781
For adding events to branches other than Seattle and Tacoma can the location map to defauit somewhere in the Puget Sound Area instead of coordinates so folks can more easily drag the dot around.
1 voteApril 2016.
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Allow Map Displayed on Activity Route/Place Tab to be Edited GH1870
Allow leaders to edit the GPS Start Point and GPS End Point (or the map in whatever form it exists) that is displayed on the "Route/Place" tab on the Activity pages.
This will make the map displayed with the activity more accurate for the trip itinerary.
1 voteCompleted May 2016.
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Make it so you can see leaders permission on course activities GH1675
When you sign up for course related activities you are doing it through the manage registration portal and there is no note showing that the leader asked for leaders permission.
3 votesCompleted April 2016. Now you can see leader’s permission via the Manage Registration dialogue box and on the course requirements tab along with links to get you to the form to request permission.
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Make ALL Text in theLeft Navigation Column White GH1691
The red (private), yellow (pending) and purple (shard with committee) are difficult to read on a light blue background and are distracting. Make all the text in the left navigation column white, no matter its state.
Not: We'll keep the colors in the folder contents view.
1 vote -
Make Routes and Places Search Easier
Make Routes and Places search easier to use. When I put in a search, I commonly get back 10 or more pages that take forever to scroll through. Adding words to make the search more specific makes the problem worse. For example, if I search for "Rainier" I get back 4 pages. If I try to be more specific with "Stevens Canyon Ranier", I get back 6 pages including many having nothing to do with "Rainier".
I infer that the underlying logic is to match on ANY of the words I supply. That behavior is unintuitive for those of us…
2 votes
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