General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

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  1. Have Peak Society annual dues payment recorded as a donation GH1160/SD337

    Have Peak Society donations be recorded as donation rather than membership type purchase opportunity.

    1 vote
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    Completed  ·  0 comments  ·  Fundraising  ·  Flag idea as inappropriate…  ·  Admin →
  2. Create a UI for staff to process membership dues

    Staff have a 21-step manual process for processing dues paid by check currently. We need a better user-interface and process for this system since a large portion of dues still come via snail mail.

    1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  3. Fix Membership Join dates so they are not linked to other family members profiles

    Join dates were getting modified when membership types were being changed.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    This has been fixed so they are no longer linked however we were not able to individually identify records where this has happened. Please contact member services at info@mountaineers.org if this happened to you so we can update your profile accordingly.

  4. Fix Rolling Enrollment Date Structure

    Make sure that you can set up a course for rolling enrollment that then closes after the course end date so if you have 8 workshops under one course header for 2014 you can start over in 2015 with a new course and 8 new field trips that don't get rolled into one. This helps avoid huge course rosters to maintain.

    1 vote
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Completed at the end of December 2015 thanks to testing from First Aid coordinator Mary Panza.

  5. Allow overlapping activities

    The website doesn't allow for overlapping activities, for example two 3-day climbs of the same summit which would summit and camp on different days.
    For example, one climb of a mountain could be on Friday, Saturday, Sunday and another climb could be Sunday, Monday, Tuesday. One climb thus summits on Saturday, the other on Monday.
    Since there is no conflict of having two parties travelling along the same part of a route at the same time, the website should allow registration of activities that don't exactly overlap.
    A warning is probably still in order since the trip leaders must make…

    5 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Tess Wendel responded

    In order to minimize our impact on the land and on other users, per our Outdoor Ethics Policy, we do not allow overlapping Mountaineers groups unless there are additional land manager permitting considerations (that specifically allow us to have multiple groups), or the activity takes place at an in-town facility where reservations are managed by the facility staff. I’d suggest that you find another day to post this climb, if you want it to be an official Mountaineers activity.

  6. Hide Cancelled activities from Default Find Activities View

    Is it possible to add a flag in the Activities View that would hide all cancelled activities. It would be nice even if all cancelled activities were hidden automatically unless you set a checkbox to "Show Cancelled Activities".

    1 vote
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We just completed this. You’ll find it at the end of the list of filters on Find Activities.

  7. Streamline waitlist registration for course related field trips

    Right now if you are registered for one field trip but on the waitlist for another and get off the waitlist you are not automatically removed from the other roster. Ideally there would be some sort of notice reminding the person to cancel off their other list or some sort of automation.
    -Submitted by Chris Williams

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We added info to the confirmation emails instructing students to check their roster statuses before confirming the new course registration.

  8. Have an option to display Learn items and Explore activities in one screen SD360

    If I want to see everything going on at all branches for both Explore (activities) and and Learn (courses/clinics/events) in (for example) Sea Kayaking there is not a straight forward way of doing this. I want to look ahead and decide what in the Sea Kayaking world I might like to do and have it all listed chronologically.

    9 votes
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    6 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We just launched all of these changes:

    As part of “single activity courses,” we now show the new “single activity courses” in both Find Activities and Find Course, Clinics and Seminars.

    We have improved the site-wide search where one can find any kind of content and be able to filter that search on the type of content desire (e.g. activities, courses and/or events).

    More info about Single Activity Courses
    http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/6836270-create-a-new-course-content-type-better-suited-for

    More info about Site Search Improvements
    http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/7053736-improve-site-wide-search-sd360

    Also visit thew blog for these updates:
    https://www.mountaineers.org/blog/2-5-seminars-clinics-search-youth

  9. Always list field trip locations in Course Activities GH1126

    For course activities, include the location even when there is only ONE location.

    Example: (1st FT listing is great, 2nd FT listings is poor)

    Crag Course FT 1

    Tieton River    Sat, May 2
    
    Vantage Sun, May 2

    Crag Course FT 2, Sat, May23 - Sun May24
    (NO LOCATION LISTED. REQUEST LOCATION ALSO BE LISTED)

    1 vote
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    Completed  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  10. On line user account changes

    Hello,
    My credit card changed. I use it for automatic renewal payments. Thee is no clear way for me to update my credit card info via the web site login. Pleae let me know how I can update my credit card info on line.
    Thank You, Gary Zink

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Hi Gary,
    To update your credit card for autorenewal payments you’ll want to log in and go to My Profile and click the Recurring Payments tab on the left hand side.

    Tess

  11. Change "downgrade" language

    I suggest changing your language on membership "downgrades". Rather than say "downgrade", which has negative connotations, why not say "You have chosen to change your membership type". Using the word downgrade makes it sound like the membership type has fewer benefits or less value than another type.

    1 vote
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    Completed  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  12. Improve Find Instructor Opportunities functionality

    Make it possible to have your field trip or course show under "Find Instructor Opportunities" even if there is no instructor pre-requisite

    1 vote
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    Declined  ·  1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  13. Roster field showing members Branch

    Many trips and outings are joined by members from all Branches. Once a trip is created, and the time comes for communicating final information, a field showing the participant's Branch world be most helpful to assist with arranging carpooling.

    1 vote
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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    When we were chatting with many of our leaders and members during the creation of the current carpool system there was a strong consensus that people have the flexibility to share more detailed information about where they are coming from rather than grouping by Branch. We also were not able to share city with the group because of member privacy.

    What we came up with instead is the carpool preference field which has 2 parts. One that allows you to pick Drive, Ride, Drive or Ride, Drive- Full Car, Drive- Have Space.

    And then part two where you can say. I’m coming from Ravenna and prefer to meet at 65th St Park and Ride.

    Anyone signed up for the same trip can then see this detailed information when they go to the roster and click Email Roster.

    Leaders are able to see which city people are coming from and occasionally…

  14. Printer-friendly Roster Page with Contact Info for Leaders SD319

    In preparing for an activity, leaders often want to bring a long a printout of their activity roster, including participant names, mobile phone, email, and emergency contact info. Currently we have to export this info to excel and spend time removing unnecessary columns and rows and doing a lot of formatting to produce this. Offer a printer-friendly page that formats this info (and leaves out the unnecessary info like cancelled registrations, etc.).

    25 votes
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    4 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Live but need to add email address column and better phone number formatting. We’ll have that done soon.

  15. Give course leaders the ability to change pre-req badges GH1125

    Give course admins or course leaders the ability to change the course pre-reqs after the course is listed

    3 votes
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    1 comment  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  16. Change Membership to My Membership in My profile GH901

    Some of my volunteers and parents are having trouble changing their membership level on their own because they keep trying to find the "Change my Membership Level" button under the Membership dropdown menu at the top of the page, not the Membership link on the sidebar. It's a small change, but I think if we change the blue sidebar name to "My Membership" people will find this option more easily. - Sarah

    1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  17. When you mouse over a course-related activity have it show leader/summary SD412

    When I mouse over a course activity, display a "tool-tip/infotip/hint" containing the leaders name or the activity summary next to the cursor.

    2 votes
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    2 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We added more information about lectures and field trip activities to the Course Requirements tab of the Course Details page. Information included title, activity dates, registration open/close dates, availability, and leader.

  18. Donate via a foundation online

    Donors whose funds come from a foundation cannot donate online with the current system, they have to mail a check via their foundation. One new donor requested that The Mountaineers look into a way to contribute foundation funds online.

    1 vote
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    Low Priority  ·  0 comments  ·  Fundraising  ·  Flag idea as inappropriate…  ·  Admin →
  19. Show waitlist participants to other registered participants

    I would like to see who is on waitlist for an activity I am registered for.

    5 votes
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    Low Priority  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  20. Auto Save functionality needed for filling out online forms like Routes/places

    Can we create an auto-save for some of the online forms so users can save their work on route-place and activity creation forms and come back to it later if they haven't filled all the required fields?

    2 votes
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    All required fields expect for the title and summary have default values so leaders only have to fill in a couple fields before saving.

    Pro ti! If you save your route/place and you navigate away from the page you can find what you created by searching using the magnify glass search field in the top right hand corner

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