General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. Improve Drill Down Navigation in Left Side Bar

    I waste a lot of time navigating up and down the hierarchy page-by-page. Certainly, the breadcrumbs and the navigation tree in the left side bar are a great help for more effecient navigation.

    Unfortunately, the left sidebar is somewhat limited because at certain levels the expand/collapse arrows no longer work. For example,when you encounter "committees", you cannot drill down further. Instead, you must move your attention to the body of the page and choose a committee from there. Then the hierarchy in the side bar miraculously expands and you can continue drilling down from there. (Until you reach another committees…

    1 vote
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    1 comment  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    As you noted, one can now drill down at the committee level. We cannot do this for the branch “home page” because branches requested a home page style that did NOT include the left navigation panel. You do get the lefty navigation back once you’ve gone to the Branch News, Courses & Activities or About Us page.

  2. Add a filter for Cancelled Activities on My Activities page GH1325

    Can we please get a sort or filter button on this page so that we don't have to view the canceled events?

    8 votes
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    4 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Based on the original request and comments, we added “Show Canceled” checkbox, “Show waitlisted” checkbox and a date range filter. We did the same for the My Courses & Programs page. Go check it out!!

  3. Add a photos tab SD434

    Add a photos tab next to the course materials tab to show potential participants what they can expect in the course.

    0 votes
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    Medium Priority  ·  1 comment  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  4. Put Instructor Opportunities in with Find Activities SD360

    For those of us not required to volunteer for a class, we were more apt to sign up as instructors or for classes when the listings were mixed with activities. We search by date, not necessarily opportunity type.

    1 vote
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    1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  6. Download Roster: Have option to download only those selected GH1132

    Right now the download roster brings everyone on the list, it would be cool to be able to select a portion of the roster and download this portion for management for all rosters (committee, course and activity). - Suggestion from Focus Groups

    2 votes
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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make it possible for website to process multiple payments for trips like Global Adventures SD293

    Make it possible for deposits to be taken and then remaining balance paid through the website.

    2 votes
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    4 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  8. Create Volunteering "interests and skills" checklists SD187/188/189/283/317

    One of the quickest ways to match organization needs with membership talent is to identify what skills are needed and what skills potential volunteers are willing to offer. When such postings are put on the website on the "Get Involved as a Volunteer" webpage (https://www.mountaineers.org/volunteers/get-involved-as-a-volunteer), we have YET not to have someone come forward and offer to help out. If your profile page allowed you to report your interests and skills, The Mountaineers could more specifically target recruitment efforts to people who are most likely to like the work being offered. It's a fundamental part of ensuring that…

    1 vote
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Check out the My Volunteer Profile tab from your account and My Profile link.

  9. Improve Routes/places search results view GH1134

    Be able to view mileage, elev gain and difficulty in the search view.

    0 votes
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    Completed  ·  1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow new course templates to be created by leaders

    We can get this set up with an email notification system to member services to assure that the course is in compliance with Mountaineers course and activity policies and minimum standards.

    0 votes
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    Completed  ·  1 comment  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  11. Preview Activity before saving

    There should be a way to preview an activity before submitting it. Currently one saves and then edits (submitted by Henry Romer during Focus Groups).

    1 vote
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Leaders can change their trip to Private state which is a “review” state. When an activity is private it will still show up in a leader’s My Activities area but not in the search area for the general public.

    We chose to make activities automatically published because that is what most leaders requested, especially because you can specify open and close registration dates. And you can always go in and edit your activity.

  12. Activity Rosters should divide instructors and participants GH 1124

    Please divide rosters for participants and instructors for activities and course related activities in the same way that courses are set up. The sort by feature is less helpful than seeing the clear division.

    5 votes
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    1 comment  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  13. Develop Member Dashboard

    Create a member dashboard that allows us to more easily track membership by type, branch, member interests etc.

    1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  14. How about alpha sorting the Badges? Its a pain always to scan an unsorted group of data. Grouping badges on the My Profile page. GH 1127

    How about alpha sorting the Badges? Its a pain always to scan an unsorted group of data. Grouping badges on the My Profile page too. Group by type of badge (e.g. (course, skill, leader, award/peak pin) and then sort by name within that group.

    0 votes
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  15. Avoiding duplicates in donor records and regular records SD322/347/348

    Need a way for donors who donate without logging in but do have an account to be linked to their other profile so we don't create unnecessary duplicate accounts. Ideally when you type in your email it would have a flag that says, this email is already in the system, do you want to log in and then make your donation" or something like that. There is also a nuance of donations not being lumped together by household when we would want one $500 donation by one member to be lumped with the $500 donation made by the spouse so…

    4 votes
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    2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Completed website duplicate prevention Jun 2015.

    Completed Salesforce duplicate identification and began using dedup processes in Aug 2015.

  16. Make Peak Pins and other awards more public and interactive on the website

    Make Peak Pin and Paddle pins public on the website so members can see all of the neat awards their fellow members have completed and/or are working on. Plus we need to have good descriptions of the requirements for each of the awards.

    27 votes
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We just completed editing and publishing the award badges that existed on our old website. They are at Membership > Badges, https://www.mountaineers.org/membership/badges/award-peak-pin-badges.

    There are two for which we need badge images. We should have those by the end of March.

    We’ll next work on adding badges; including content, images and roster; for our organization and branch service awards. We do not yet have this scheduled.

    Please take a look and let us know if you have any questions or find anything that needs corrected.

    Thanks to all you helped us get these done!

  17. Create a new course content type better suited for our single seminar courses SD296

    Create a type of content that is similar to courses but is more useful for the once a year, one-off seminars that we do. It would be connected to a route/place like activities but have course graduation function or the ability to add badges to it and mostly would be good for things like winter scramble seminars or pool sessions that are activities that have learning attached to them but aren't full fledged courses.

    17 votes
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    10 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  18. Have Peak Society annual dues payment recorded as a donation GH1160/SD337

    Have Peak Society donations be recorded as donation rather than membership type purchase opportunity.

    1 vote
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    Completed  ·  0 comments  ·  Fundraising  ·  Flag idea as inappropriate…  ·  Admin →
  19. Create a UI for staff to process membership dues

    Staff have a 21-step manual process for processing dues paid by check currently. We need a better user-interface and process for this system since a large portion of dues still come via snail mail.

    1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  20. Fix Membership Join dates so they are not linked to other family members profiles

    Join dates were getting modified when membership types were being changed.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    This has been fixed so they are no longer linked however we were not able to individually identify records where this has happened. Please contact member services at info@mountaineers.org if this happened to you so we can update your profile accordingly.

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