General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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741 results found
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Allow Co-leaders and Mentored Leaders to be Notified of Participant Registration Changes
We like giving the Primary Leader the option of being alerted when there is sign up activity on their hike. It would be great to offer this to Co-leaders and Mentored Leaders too.
8 votesThis is bit more complicated that it seems it should be, but we’re looking into what it will take to get it done.
If we do this, you’ll only be able to have one co-leader and/or one mentored leader. Do you think that will be okay?
Additionally and perhaps more importantly if you make someone who is a co-leader or mentored leader have Admin status on the roster they will be able to view Feedback for that activity. Very useful for co-leaders and mentor leaders
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Need better lighting outside the Seattle Program Center ~Facilities
It's pretty dark on winter night events with a high number of car/pedestrian interfaces from significant parking on the west side of a very busy street, and lots of people activity at the Mountaineers and near by venues. A couple of strategically placed street lights would help a lot. Would probably also help reduce car break in's at the park to have better lighting.
5 votes -
Add to courses an "Instructor Capacity" to limit the number of instructors
Courses currently have a "Student Capacity" to limit student enrollment but do not have an "Instructor Capacity" to limit instructor enrollment. This can create situations where too many instructors sign up, which in turn can create problems wherein too many instructors show up and have nothing to do, or can create create additional work for course leaders to reach out to instructors and ask them to cancel. Either way, it creates an awkward situation in an organization where we want to gratefully encourage as much volunteering as we can.
Note that it is possible set limits on the number of…
0 votesThe instructor slots for a course are designed to be a roll up of all instructors helping out with a course that has multiple field trips and lectures. I think it would be best to use our new single seminar and clinic functionality for activities like the backcountry snowshoeing skills instructor clinic. Listing as a clinic means you can designate the title to be whatever you want, have earned badges AND most importantly for you be able to designate how many instructor slots you want and participant slots.
Once there is an activity template you can simply schedule like you would a snowshoe or hike.
Learn how to schedule them here: https://www.mountaineers.org/volunteers/leader-resources/schedule-a-course-clinic-or-seminar/schedule-a-course-clinic-or-seminar#scheduleclinic
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We need to have short URLs that are easy to remember...
Right now, the URL to the individual activity committees (i.e. Photography) is super long and impossible to remember. Plus, there's no easy way to find these committees since they are not specifically listed under a branch or anywhere in the navigation (that I could find). For instance, the Photography committee's page URL is https://www.mountaineers.org/about/branches-committees/seattle-branch/committees/seattle-photography-committee. That is super long! We need a way to do short URLs that will get us to these pages. Using a short URL website like bit.ly would work, but the URLs don't make any sense, so no easier to remember.
1 voteThe short URL for the Seattle Photography Committee’s page is mountaineers.org/seattle/photography.
We are happy to make these following this format on request son long as the committee’s web page is has up-to-date, well-formatted content.
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Add filters to site search GH1877
The main problem with the search is that it returns so many pages of results that excessive paging is required for the search to be very useful. The sort, date, and item type filters do help, but more mechanisms are needed to narrow down the result set: Branch and Activity Type filters, for example.
5 votesWe added Branch and Activity Type field to the Badge, Event and Blog Post items so these items can used as filters in the site search.
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Default location on map in Events GH1781
For adding events to branches other than Seattle and Tacoma can the location map to defauit somewhere in the Puget Sound Area instead of coordinates so folks can more easily drag the dot around.
1 voteApril 2016.
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Problem with "cancellation pending"
Cancellation pending can be a problem for leaders when they are trying to cancel people off and add people from the waitlist right before the course. The people in "cancellation pending" count towards the number of registered students, which means that their spots can't be offered to anyone else until Member Services reviews their status and issues the refund, etc. Member Services then changes the status to "cancelled" which then frees up that spot for someone else. But the problem is that this lag in between "cancelled" and "cancellation pending" can sometimes take days and prevents leaders from being able…
1 voteI am sorry to hear you’ve experienced a lag time on cancellations. Unfortunately we need the cancellation pending status to process refunds. Member Services does cancellations every business day so if you are seeing a lag time of more than one business day on a course roster that is time sensitive please email info@mountaineers.org or give us a ring at 206-521-6001 so we can update immediately. Additionally if the course is shortly approaching you are welcome to email those on the waitlist to let them know they are in, send them course materials and alert them they will be offered a spot shortly.
In addition to our daily cancellation pending notifications we also recently implemented a weekly cancellation pending report to help ensure that these are processed in a timely manner.
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Better sort for event calendar contents view GH1837/1955
When working on Events in Contents view, the oldest events (two years ago, as of now) sort to the top of the list. That means repeatedly paging to the end of the list to get to the Events of interest. Since, every time the page is refreshed, it starts over at the top of the list, the paging effort must be repeated over-and-over and is very time consuming.
Please change the list to sort in descending date order. Or better yet: present and future dates in ascending order followed by past dates in descending order.
Also, the event date is…
0 votesThe column headers in the “folder contents” view are now spaced correctly and you can sort (as you always have) by clicking on a column header for the forward sort. Click a second time for the reverse sort.
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Sort Courses and Activities by Date GH1837/1955
Contents view of a Course Template or Activities folder apparently returns items oldest-first. This requires scrolling to the bottom of the page to find the newest (and most likely of interest) items. Please change to sort sub-folders first, then courses or activities by newest first.
Note, if not fixed, this will become increasingly more inconvenient as history accumulates
2 votesThe column headers in the “folder contents” view are now spaced correctly and you can sort (as you always have) by clicking on a column header. But the sort is only one direction ( e.g. A-Z) for now. The reverse sort now works as it should.
If you want to have a faceted search on any of your course template “Activities” folders, please send an email to info@mountaineers.org.
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Add Stewardship How-to ~WebsiteContent
The Problem: There is currently nowhere (that I could find) on the website where it describes the specifics of getting the Stewardship credit. Result: hundreds of students have to e-mail info@mountaineers.org or call 206-521-6000, and some poor staffer has to answer / redirect the same questions, over and over.
Website has good descriptions of the badges and links to Mountaineers-sponsored activities, but there is nothing about the specific how-tos of who to contact or what documentation/photos/e-mail/whatever to be supplied.
So, there needs to be a page with that includes the following:
- Stewardship contact
- Expected documentation for stewardship activities,…4 votesIf you click on the stewardship credit badge you are taken to a page which describes how to earn the badge with us or with one of our partner organizations.
Note that with the recently launched development, the Stewardship Credit badge may now be awarded for successfully completing Stewardship activities through the mountaineers without having to email member services separately.
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Allow Map Displayed on Activity Route/Place Tab to be Edited GH1870
Allow leaders to edit the GPS Start Point and GPS End Point (or the map in whatever form it exists) that is displayed on the "Route/Place" tab on the Activity pages.
This will make the map displayed with the activity more accurate for the trip itinerary.
1 voteCompleted May 2016.
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Add Emergency Contacts to Committee Rosters & Course Rosters GH1836
Currently, emergency contacts can be viewed / printed for Activity Rosters, but not Committee Rosters or Course Rosters. This creates a shortcoming in safety preparation for course field trips, as there is not a reliable means of having emergency contact info available for students & instructors participating at field trips. Would seemingly be a relatively easy fix to make Committee & Course Rosters function similar to Activity Rosters.
8 votesCompleted May 2016.
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Submitting feedback should be a two step process GH2757/2758/3608
When submitting feedback for an event there should be a two-step process - after entering the information and clicking a button - but before submitting for good - a "view" page should show how the feedback will eventually appear, warn the user that once submitted the feedback can't be changed, and allow the user to go back and edit some more. This is pretty standard for feedback and survey forms.
5 votesCompleted ·
AdminJeff Bowman
(Associate Director of Information Technology, The Mountaineers)
responded
Completed Nov 2021.
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Make ALL Text in theLeft Navigation Column White GH1691
The red (private), yellow (pending) and purple (shard with committee) are difficult to read on a light blue background and are distracting. Make all the text in the left navigation column white, no matter its state.
Not: We'll keep the colors in the folder contents view.
1 vote -
Add a new Activity category called "Other".
This could be a catch-all spot for new ideas that don't yet fit an established category. A good example is the Olympia Branch Gear Swap. It is desirable to run it as an Activity because: 1. The intent is to have sellers register and pay for tables. and 2. Folks have now been trained/accustomed to searching activities for things to do. Given the creative, entrepreneurial nature of members and branches, new ideas do come along and need an outlet, rather than be discouraged just because they are a square peg. Over time, examples that had persistence would become candidates for…
7 votesFor items like your Gear Swap, the proper category is an Event. Events can be set up to have people rsvp for a table or to simply attend. If we want to collect money connected to events we currently use Eventbrite. Event listings allow us to post the event in multiple calendars. Events can be easily downloaded to your personal calendar, and offer complete customization. We want to be able to market these cool new ideas and event listings allow you to have titles and text and photos how you want them rather than being stifled by the activity template listings.
Activity templates do not have the same functionality as they include leader’s notes, mileage, etc. Trip specific categories don’t make sense for an event like the gear grab. The Event category also allows members to register guests without having to create a separate profile for a guest or have…
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Make it so you can see leaders permission on course activities GH1675
When you sign up for course related activities you are doing it through the manage registration portal and there is no note showing that the leader asked for leaders permission.
3 votesCompleted April 2016. Now you can see leader’s permission via the Manage Registration dialogue box and on the course requirements tab along with links to get you to the form to request permission.
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Show registration close dates on activity detail page for registered participants GH1649
Show the "registration close" date on the trip information page for participants that are already registered for the trip.
1 vote -
Improve search for internal hyperlinks GH1662
When hyperlinking within the site to an internal page or folder, the search engine appears to pull up anything that has your subject within the content, not just the title, making the search very slow. Also on the scroll bar, only the up arrow works. The down arrow does not work, so you need to drag the bar down, which is impossible to do slowly, so you have to drag the bar to below where you want to go, then use the up arrow to slowly get to where you're trying to go in the list.
0 votes -
Make Routes and Places Search Easier
Make Routes and Places search easier to use. When I put in a search, I commonly get back 10 or more pages that take forever to scroll through. Adding words to make the search more specific makes the problem worse. For example, if I search for "Rainier" I get back 4 pages. If I try to be more specific with "Stevens Canyon Ranier", I get back 6 pages including many having nothing to do with "Rainier".
I infer that the underlying logic is to match on ANY of the words I supply. That behavior is unintuitive for those of us…
2 votes -
SHOW AUTOMATIC WARNING FOR AUTOMATIC FAILED PAYMENTS AND EXPIRING CREDIT CARD SD432
Change the "about to be charged" message to a "your payment failed" message on the My Payments page when a scheduled payment fails (annual dues and/or monthly donation). Also show a red warning on the main My Profile page and the My Payments page if the credit card if it expires before one of the person's automatic payments is scheduled.
0 votes
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