General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips and course-related activities have feedback forms so that you give feedback for every activity in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior by another member or harassment. Please submit a Behavioral Complaint Form.

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  1. Create More Robust Safety Committee Data Analysis SD52/465/466

    Currently, participants submit incident reports to the Safety Committee, which then compiles the data and looks for trends in the aggregate (it does a lot more than that as well, but this aspect of its work is onerous). If we connected incident reporting with routes/places and even illustrated on a map, committees could analyze trends and information much more rapidly and wouldn't have to wait for Safety Committee reports. Safety Committee efforts could then be more available for training and prevention work now that the data crunching burden has been reduced. Members and Leaders could then have information about incident…

    6 votes
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    1 comment  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →
  2. Bring Trip Feedback Survey onto Mountaineers.org and include course surveys SD31/38

    President Dan Lauren created a trip survey mechanism that operates through a different platform than Mountaineers.org but which provides invaluable information for Leaders about how their trips were viewed. It would be great to make this information easier for Leaders to see on Mountaineers.org rather than another platform with a different log-in. This could then be expanded to courses and allowing committees to analyze feedback from students efficiently through the website as well.

    1 vote
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    17 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  3. Make it possible for website to process multiple payments for trips like Global Adventures SD293

    Make it possible for deposits to be taken and then remaining balance paid through the website.

    2 votes
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    4 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  4. Have Peak Society annual dues payment recorded as a donation GH1160/SD337

    Have Peak Society donations be recorded as donation rather than membership type purchase opportunity.

    1 vote
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    Completed  ·  0 comments  ·  Fundraising  ·  Flag idea as inappropriate…  ·  Admin →
  5. Create a UI for staff to process membership dues

    Staff have a 21-step manual process for processing dues paid by check currently. We need a better user-interface and process for this system since a large portion of dues still come via snail mail.

    1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add a filter for Cancelled Activities on My Activities page GH1325

    Can we please get a sort or filter button on this page so that we don't have to view the canceled events?

    8 votes
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    4 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →

    Based on the original request and comments, we added “Show Canceled” checkbox, “Show waitlisted” checkbox and a date range filter. We did the same for the My Courses & Programs page. Go check it out!!

  7. Fix Membership Join dates so they are not linked to other family members profiles

    Join dates were getting modified when membership types were being changed.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    This has been fixed so they are no longer linked however we were not able to individually identify records where this has happened. Please contact member services at info@mountaineers.org if this happened to you so we can update your profile accordingly.

  8. Fix Rolling Enrollment Date Structure

    Make sure that you can set up a course for rolling enrollment that then closes after the course end date so if you have 8 workshops under one course header for 2014 you can start over in 2015 with a new course and 8 new field trips that don't get rolled into one. This helps avoid huge course rosters to maintain.

    1 vote
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Completed at the end of December 2015 thanks to testing from First Aid coordinator Mary Panza.

  9. Activity Rosters should divide instructors and participants GH 1124

    Please divide rosters for participants and instructors for activities and course related activities in the same way that courses are set up. The sort by feature is less helpful than seeing the clear division.

    5 votes
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    1 comment  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  10. Hide Cancelled activities from Default Find Activities View

    Is it possible to add a flag in the Activities View that would hide all cancelled activities. It would be nice even if all cancelled activities were hidden automatically unless you set a checkbox to "Show Cancelled Activities".

    1 vote
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  11. Streamline waitlist registration for course related field trips

    Right now if you are registered for one field trip but on the waitlist for another and get off the waitlist you are not automatically removed from the other roster. Ideally there would be some sort of notice reminding the person to cancel off their other list or some sort of automation.
    -Submitted by Chris Williams

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  12. Avoiding duplicates in donor records and regular records SD322/347/348

    Need a way for donors who donate without logging in but do have an account to be linked to their other profile so we don't create unnecessary duplicate accounts. Ideally when you type in your email it would have a flag that says, this email is already in the system, do you want to log in and then make your donation" or something like that. There is also a nuance of donations not being lumped together by household when we would want one $500 donation by one member to be lumped with the $500 donation made by the spouse so…

    4 votes
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    2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  13. Feature Request - Expiring Badge Notification ~SFOnly

    As a user I would like to be notified prior to my badge expiring so that I can arrange to meet requirements or arrange for an extension given that I have a badge that has an expiration date. The problem to avoid is people losing their privileges without notice and being unpleasantly surprised.

    Then, when the expiration date is within 90 and 30 days from expiring:

    - A notification of what badge is about to expire and when will be sent to me (User) 90 days and 30 days prior to the expiration date.

    - A notification will be sent…

    15 votes
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    5 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →

    We are working on the components needed to deploy for our improved email feedback request system. Then we will work on applying that to activity closing notification and badge expiration notifications.

  14. Always list field trip locations in Course Activities GH1126

    For course activities, include the location even when there is only ONE location.

    Example: (1st FT listing is great, 2nd FT listings is poor)

    Crag Course FT 1
    Tieton River Sat, May 2
    Vantage Sun, May 2

    Crag Course FT 2, Sat, May23 - Sun May24
    (NO LOCATION LISTED. REQUEST LOCATION ALSO BE LISTED)

    1 vote
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    Completed  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  15. On line user account changes

    Hello,
    My credit card changed. I use it for automatic renewal payments. Thee is no clear way for me to update my credit card info via the web site login. Pleae let me know how I can update my credit card info on line.
    Thank You, Gary Zink

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Hi Gary,
    To update your credit card for autorenewal payments you’ll want to log in and go to My Profile and click the Recurring Payments tab on the left hand side.

    Tess

  16. Roster field showing members Branch

    Many trips and outings are joined by members from all Branches. Once a trip is created, and the time comes for communicating final information, a field showing the participant's Branch world be most helpful to assist with arranging carpooling.

    1 vote
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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    When we were chatting with many of our leaders and members during the creation of the current carpool system there was a strong consensus that people have the flexibility to share more detailed information about where they are coming from rather than grouping by Branch. We also were not able to share city with the group because of member privacy.

    What we came up with instead is the carpool preference field which has 2 parts. One that allows you to pick Drive, Ride, Drive or Ride, Drive- Full Car, Drive- Have Space.

    And then part two where you can say. I’m coming from Ravenna and prefer to meet at 65th St Park and Ride.

    Anyone signed up for the same trip can then see this detailed information when they go to the roster and click Email Roster.

    Leaders are able to see which city people are coming from and occasionally…

  17. Change "downgrade" language

    I suggest changing your language on membership "downgrades". Rather than say "downgrade", which has negative connotations, why not say "You have chosen to change your membership type". Using the word downgrade makes it sound like the membership type has fewer benefits or less value than another type.

    1 vote
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    Completed  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  18. Improve Find Instructor Opportunities functionality

    Make it possible to have your field trip or course show under "Find Instructor Opportunities" even if there is no instructor pre-requisite

    1 vote
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    Declined  ·  1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow overlapping activities

    The website doesn't allow for overlapping activities, for example two 3-day climbs of the same summit which would summit and camp on different days.
    For example, one climb of a mountain could be on Friday, Saturday, Sunday and another climb could be Sunday, Monday, Tuesday. One climb thus summits on Saturday, the other on Monday.
    Since there is no conflict of having two parties travelling along the same part of a route at the same time, the website should allow registration of activities that don't exactly overlap.
    A warning is probably still in order since the trip leaders must make…

    5 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Tess Wendel responded

    In order to minimize our impact on the land and on other users, per our Outdoor Ethics Policy, we do not allow overlapping Mountaineers groups unless there are additional land manager permitting considerations (that specifically allow us to have multiple groups), or the activity takes place at an in-town facility where reservations are managed by the facility staff. I’d suggest that you find another day to post this climb, if you want it to be an official Mountaineers activity.

  20. Change Membership to My Membership in My profile GH901

    Some of my volunteers and parents are having trouble changing their membership level on their own because they keep trying to find the "Change my Membership Level" button under the Membership dropdown menu at the top of the page, not the Membership link on the sidebar. It's a small change, but I think if we change the blue sidebar name to "My Membership" people will find this option more easily. - Sarah

    1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
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