General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips and course-related activities have feedback forms so that you give feedback for every activity in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior by another member or harassment. Please submit a Behavioral Complaint Form.

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  1. Allow application for course to be accessed even when registration is closed or hasnt opened GH2113

    This is important for anything like basic climbing that has a longer application that they want people to be able to fill out ahead of time. Right now you can add the application to the course but it doesn't show in the portlet until registration opens.

    7 votes
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow Co-leaders and Mentored Leaders to be Notified of Participant Registration Changes

    We like giving the Primary Leader the option of being alerted when there is sign up activity on their hike. It would be great to offer this to Co-leaders and Mentored Leaders too.

    7 votes
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    5 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    This is bit more complicated that it seems it should be, but we’re looking into what it will take to get it done.

    If we do this, you’ll only be able to have one co-leader and/or one mentored leader. Do you think that will be okay?

    Additionally and perhaps more importantly if you make someone who is a co-leader or mentored leader have Admin status on the roster they will be able to view Feedback for that activity. Very useful for co-leaders and mentor leaders

  3. Add a new Activity category called "Other".

    This could be a catch-all spot for new ideas that don't yet fit an established category. A good example is the Olympia Branch Gear Swap. It is desirable to run it as an Activity because: 1. The intent is to have sellers register and pay for tables. and 2. Folks have now been trained/accustomed to searching activities for things to do. Given the creative, entrepreneurial nature of members and branches, new ideas do come along and need an outlet, rather than be discouraged just because they are a square peg. Over time, examples that had persistence would become candidates for…

    7 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Garrett Arnold responded

    For items like your Gear Swap, the proper category is an Event. Events can be set up to have people rsvp for a table or to simply attend. If we want to collect money connected to events we currently use Eventbrite. Event listings allow us to post the event in multiple calendars. Events can be easily downloaded to your personal calendar, and offer complete customization. We want to be able to market these cool new ideas and event listings allow you to have titles and text and photos how you want them rather than being stifled by the activity template listings.

    Activity templates do not have the same functionality as they include leader’s notes, mileage, etc. Trip specific categories don’t make sense for an event like the gear grab. The Event category also allows members to register guests without having to create a separate profile for a guest or have…

  4. Sharing participant information among activity leaders GH1654

    At our 2014 cross-branch hike-backpack committee summit, the number one source of burnout and frustration among leaders was the difficulty in identifying participants who are capable of completing the posted itinerary vs. those who could derail the group. Recent website updates now allow activity leaders to record participant performance ratings when closing their activities, using a dropdown box with the following categories: Successful, Turned Around, Needs Improvement, Failed/Unsafe, NoShow, Waitlisted, Canceled. Then a future leader can use the website search to find a particular member they'd like to evaluate for an activity, open their profile, and look at their Activity…

    7 votes
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    14 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    We now show the overall trip result on the My Activities page along with the participant result which allows leaders to easily see if a participant canceled or if the trip was canceled.

    We discovered that another big issue is chronic late cancellations. We are setting up an email to go to people who exhibit this behavior. With input from leaders, we defined chronic late cancellation is as anyone who cancels after registration closed 3 or more times in a 3-month period.

    We will also send a similar email to anyone who is reported as a “no show” by the leader when they close their activity roster.

    These three improvements achieve the desire for leaders to share participant information.

  5. Organize course field trips in My Courses area better for admins/leaders GH1629/1645

    In the My Courses area I currently see too many activities populating under the Courses I am leading and managing. Can we make the field trips,lectures, optional activities for that Course only show in one of these two ways

    1) Only activities within the start and end date range of the course for which they are shown

    2) Show first ten trips with a More link to show the rest.

    3) any other ideas?

    If we do number 1 would that make it so that participants who are in their second year unable to see the field trips they are…

    7 votes
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    You can now toggle your courses in the My Courses area to show or hide the course related activities. Please note that you can also search for courses with the date range above.

  6. Entering, Tracking and Reporting Volunteer Hours SD394++

    Some features needed:
    * Self-reporting volunteer hours (e.g. projects and committee meetings)
    * Add a My Volunteer Hours page (self-reported, activities, courses and events [and volunteer opportunities])
    * Printing volunteer hours for company matching
    * Salesforce volunteer hours reporting

    7 votes
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    4 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add Ability to Grant Badges to Instructors from Course Activities SD657

    Add the ability to add badges to instructors for successfully completing instructing at a course activity, where the badges are different from those that are awarded to participants.

    7 votes
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    2 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add a show activities from the past check mark box on courses

    It would be cool if the Course Requirements tab on the course detail page page included a checkbox labeled “_X_ Show activities from the past” and/or maybe a date range for activities that would be displayed.

    7 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →

    We can now enable faceted search for course “Activities” folders to allow course administrators to more quickly find particular course activities and more easily manage their courses.

    Please send an email to info@mountaineers.org if you’d like this feature enabled on any of your course’s “Activities” folders.

  9. Improve Program Center Reservation Process GH1167/1168/1169/1175/1176/1177

    Submitting a room reservation for the Seattle Program Center is incredibly time consuming and there is a lot of room for error. For example, the calendar does not show which room is reserved, so you have to click on each event so you can see if the room you want is available. If you're looking for a room in a future month (which is often the case), each time you go back to the calendar, it defaults to the current month, so you then have to scroll again to the date you're looking for and click on the next event…

    7 votes
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add Activities and Routes & Places to a Map SD184/287

    It'd be cool if we had routes and places all shown on a map! And link to trip reports :)

    7 votes
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    2 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  11. Volunteer (instructor recruitment) request opt in GH2800

    With mega course rosters for instructor recruitment and other ways we can email people through the website it would be nice for people to have a way of opting in/out of instructor recruitment emails.

    6 votes
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    High Priority  ·  3 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  12. Remove "Getting Started Series" from the Activity Leader Rating GH2781

    Its confusing to see "Getting Started Series" in the activity search results as an option when we no longer have a formal "Getting Started Series" program.

    6 votes
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    High Priority  ·  2 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  13. Improve (Prevent) Header Switching When Viewing Content SD632

    As a site visitor keep the universal header selection and global (section or subsite?) header (The Mountaineers or Mountaineers Books) displayed until I choose to switch so that I do not have a jarring navigation experience while I am browsing the site.

    6 votes
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    1 comment  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  14. Set Leader/Instructor Badge Expiration to Yesterday GH2745

    When removing a leader and/or instructor from a committee roster, set their leader and/or instructor badge expiration date you yesterday's date.

    6 votes
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    1 comment  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  15. Please create two "outdoor leadership" activity types ~SFOnly

    In order to track what the mountaineers does in terms of outdoor leadership, we would like two activity types:

    Leader Development - Leadership Skills
    Leader Development - Technical Skills

    Below is the email thread for background:
    Here’s a really quick stab at some language, for nothing else than to give us something to edit:

    Leadership Skills
    - May or may not be activity-specific.
    - May or may not have a focus on outdoor leadership.
    - Emphasis on facilitation, instruction, and/or group leadership.
    -

    Technical Skills
    - Activity-specific.
    - Skill development in activity that this person leads or aspires to lead.…

    6 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    In Progress  ·  Tess Wendel responded

    Working on creating auto email confirmations for the member services team to update new clinics and courses appropriately in plone. And then working with education team to do some tagging in salesforce specific to technical versus leadership skills.

  16. Add skiing categories to activity and course faceted search GH2753

    Its hard to find cross country ski courses in our find activity and course searches. Can we add cross country and backcountry ski filters

    6 votes
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    1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add Host & Volunteer Roster to Lodge Stays GH2599

    Like we have for our activity and course rosters, add a "Hosts & Volunteers" roster with a user-specified capacity, so we can reserve space at our lodge for our volunteers and allow them to make their own free reservation and add/pay for guests they will bring.

    6 votes
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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  18. Member Roles for Committee Pages

    When editing the committee roster, it would be nice if we could select/enter roles of different members so that when we check the box to display that member on the committee page, others can see those roles.

    For example, if my name shows up on the Photography Committee page, it just says "leader". It would be nice if it could say "activity coordinator and publicity" under my name. That way, visitors to the page would know to contact me for questions about those things. Limiting titles to Chair, Treasurer, Leader, etc. doesn't really tell people how we're involved.

    There's currently…

    6 votes
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    3 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    Currently we are only adding roles that multiple committees are interested in using. It looks like we have interest from the photography committee for Activity Coordinator and Publicity but until we hear that this is a role that is useful for other committees and branches we can’t create a unique role.

    The notes field is definitely intended for internal use only and many committees have more than just committee roles or delegated tasks in those notes so it’d be pretty messy to make those public.

    Please comment on this feedback item if this role type is useful for your committee and if we are seeing agreement across the organization we can add it in!

    In the meantime you can always add some information about key committee members on the committee page by editing your page.

  19. Course-Related Activities website architecture change

    Summary:
    Course-Related Activities need to be connected with the pertinent Course offering. (i.e. Course-Related Activities should NOT be connected to the generic Course Template and thereby connected to all offerings of Courses based on that Template).

    Detail:

    With the current setup, the process for creating an instance of a Course is to start with the pertinent Course Template. The Course is then filled out with more detail by creating Course-Related Activities (such as lectures, field trips, etc), which are at specific locations at specific dates / times.

    It is important for each unique offering of a Course to have its…

    6 votes
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    7 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    We had a chance to discuss our course architecture in depth on June 9 in Everett and how to best utilize the structure we have to avoid almost all of the problems listed in this thread. The one item we are working on for fall is having a single seminar style course type which is much more activity like in nature but has an instructional component to handle special instructor clinics and workshops that we often offer in The Mountaineers. We hope to meet again with Everett leaders in the fall to help schedule courses and make sure that everyone understands the most efficient way to set up and manage courses and the activities that go with them.

    If you’d like to know more about or comment on the single activity course please comment here: http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/6836270-create-a-new-course-content-type-better-suited-for

  20. Add Mobile Responsive Theme SD295

    I use the site all the time on my phone. Who doesn't these days?

    6 votes
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    4 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
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