General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. 4 votes

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    Low Priority  ·  1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. Create an instructors group SD651

    Useful for creating an instructor specific benefits page

    4 votes

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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  3. Separate Site Search Results for Images SD644

    In the site search, place all search results except images in one "tab" and images in another.

    We also have a lot of folders, especially ones titled, "Images" and "Resources," so we may want to have "tab" for folders too or rank them low in search results.

    This will help rank more important items higher in the search (e.g. a person's profile page above their profile image).

    4 votes

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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
    Low Priority  ·  Jeff Bowman responded

    We now hide images from search results, because we don;t have enough information about images on our website to do an adequate search.

  4. Backordered and Pre-order Books & Merchandise: Charge & Ship SD627/654/655/656/662

    As a customer allow me to pre-order or backorder a book that is not yet available or out of stock. When the book is available, charge my credit card, and ship the book I ordered to the shipping address I specified.

    4 votes

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    1 comment  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  5. Calendar view on mobile site

    On the mobile site, can the event calendar default to a calendar view rather than list view?

    4 votes

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    High Priority  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. Branch Council Roster Positions GH2746

    Please create positions specific to branch rosters:
    Branch Chair
    Branch Vice-chair
    Branch Co-chair
    Branch Secretary
    Branch Treasurer
    Branch Officer
    Member

    Note: "Member" is for branches whose committee chairs regularly attend branch council meetings but don't have a branch officer role (so its important we keep this) Thanks!

    4 votes

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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →

    Completed Aug 2021.

    Notes/Questions
    - I saw “Content Manager” used, so I added that to the list.
    - Since “Members” are described as Committee Chairs, should we add “Committee Chair” to the list? Would that be better/more correct? If so, do we keep “Member”?
    - Each committee has a new field called, “Committee Type” with three choices: Committee (the default), Branch, and Board of Directors (for the Board of Directors “committee” only).
    - For each of the branches, you’ll need to first edit the committee and choose “Branch” for the “Committee Type” field and then edit the rosters to choose the correct “branch” position for each person.

  7. Practice Sessions

    In order to accommodate activities that are not trips and not instructional in nature, we would like to create a category called "practice sessions" that function exactly like clinics. Currently, these would be used to house pool practice sessions (currently listed as clinics) and open climb nights (currently listed as events and therefore we aren't requiring online waivers or QYL for youth to come). We (Sara, Becca, Tess) think that this could potentially require very little development and have a positive impact across the organization. I'm happy to chat more about it!

    4 votes

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    High Priority  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make Rolling Enrollment Courses Easier to Find in Find Courses Faceted Search GH2826

    Courses like basic snowshoeing which have multiple sessions are falling to the bottom and are harder to find.

    4 votes

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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  9. Need Secondary Emergency Contact when Spouse on a Trip GH2828

    The Member Profile allows you to provide an emergency contact. This works well, but if it is a spouse or partner, and both of you go on the same trip (as happened on a recent backpack I led), that contact is not useful. Leaders end up needing to request a second contact. (My co-leader wanted this from me; the problem hadn't occurred to me.) For such situations, it would be helpful to have a second contact in the system.

    My suggestion is to provide the option to enter a second emergency contact and phone number, and where it is provided…

    4 votes

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    High Priority  ·  2 comments  ·  Safety  ·  Flag idea as inappropriate…  ·  Admin →
  10. Show "Late Cancellation" as a Participant Result

    Show "Late Cancellation" as a status on the Participant Result, if participant cancels after registration is closed. This would be an additional option to Cancelled and No Show, which already exist. No changes to existing, automated emails.

    4 votes

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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Low Priority  ·  Tess Wendel responded

    We have a number of mechanisms in place to help people understand the impact of cancellations and no- shows. This includes our automated emails and participation notes for people on trips.

    We are concerned that this status will lead to leaders blacklisting participants from trips and think that instead the focus needs to be on better new member orientation about our activities.

  11. Enable trip leaders to Identify Potential Leaders on a Trip

    Currently, trip participants can rate trip leaders. Trip leaders need to be able to rate trip participants. Specifically, trip leaders need to be able to identify trip participants who demonstrate attributes of a future trip leader, and this information needs to be shared with branch committee leadership so they can follow-up with the potential trip leader and encourage them to take the appropriate next steps to volunteer as a trip leader.

    When trip leaders close their trip or prepare a trip report, this new feature needs to be made clearly available to them so they are given an opportunity to…

    4 votes

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    Completed  ·  2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow Leaders to Choose Activity Template or Route/Place Image for Activities SD641

    When scheduling an activity, allow the leader to choose to use one of the the route/place images, the activity template image, or an image from their local computer.

    Notes:

    • Currently when scheduling a trip (standalone) activity, the one form the route/place is the default and the leader may choose to replace that with one from their computer. For course activities, the default image is from the activity template, and the leader may choose to replace that with one from their computer.

    • Many of our Routes & Places have an "Images" folder where we store images submitted by our members and…

    4 votes

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    Low Priority  ·  1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  13. Recommended Reading for Events GH3551/SD583

    Show a list of the “recommended reading” when RSVPing for an event so that members and guests may more easily purchase books for events like BeWild and new book releases.

    4 votes

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    In Progress  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  14. Lodge Reservation Dietary Notes Improvement

    The following is from Mary Ann Cameron, a life time member of the Mountaineers. She works at Rick Steve's Europe Through the Back Door. Rich Steve's had a lot of trouble meeting the diets of their tour members so they now ask only for medical dietary restrictions. This substantially reduced their problems and they have had minimal complaints. In the paperwork you fill out when you sign up for one of his tours the only question pertaining to diet is: “

    MEDICAL DIETARY RESTRICTIONS (things that will make you ill).

    If Rick Steves can send 20,000 tourists each year to…

    4 votes

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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
    Low Priority  ·  Jeff Bowman responded

    This is a relatively easy label and/or help text change that we can do if anyone feels strongly about it.

  15. Family Activities Exception GH2280

    In family activities only, recognize when an adult attached to a youth membership has registered and override the Youth Information Form requirement for youth attached to the registered adult’s membership when they register. They would still need to be required to fill out the Family activities program form because otherwise we’d have no waiver on file for the youth.

    Considerations:

    What do we do if the parent or parents cancel? This is a family activity which should be parent-child combos, so this does not seem like but…?
    From Becca - Is there an option to have the system cancel a…

    4 votes

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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    This is complete. To make it work, for an activity that is for families, remember to check the “Family activity?” box and choose “Families” in the Activity Audience field.

  16. Avy terrain rating GH2743

    Add an avy terrain category rating to each route/place based on the highest risk area. Eg our Nordic Touring books list avalanche danger as "none, low, moderate, etc" The idea is that any route/place that has an NWAC link also has an avy rating so students can make informed decisions. (came from both snowshoe and scramble summits)

    4 votes

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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow monthly payments for annual youth programs SD443/432

    User Story: As a parent registering my child for a youth program, allow me to choose to pay the full amount, or automatically pay in equal monthly installments from this month through the last month of the program with a credit card so that staff need not keep credit card info on file (security risk) and process these cards manually every month.

    Note: Though specifically requested for our youth programs, this payment system could be used for any program of sufficient length and cost.

    4 votes

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    3 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    High Priority  ·  Jeff Bowman responded

    Please see the IT Planning & Prioritization sheet, docs.google.com/spreadsheets/d/1×1_tMuGpZZC.., for where this project is ranked among other projects.

  18. Duplicate Family Members GH2130

    There is not a warning message or anything that prevents someone from using the "Add Family Member" button to create a duplicate account for someone who already has one on mountaineers.org. Right now family members can create an unlimited number of duplicate accounts. Can we add a pop-up warning message like we do on the regular Create Account page when a first name/last name/email match is made?

    4 votes

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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  19. Improve the Summary (aka Search Results) View for Files GH1902

    Add the Summary field for files that are added to the website in the Summary (aka search results) view (see attached image).

    4 votes

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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  20. Fully integrated Roster Management for Courses with multiple activities, and sections to complete to graduate.

    Currently for a Course with multiple required activities one must download multiple CSV files and have the skill to basically develop a one time database and queries to track all students and who has completed what.

    It would seem like the software provide would have reporting capabilities and modules that could be user facing to avoid this by using the source database.

    4 votes

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    4 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We already have the desired functionality. There are “Review” links to everyone’s name on the course roster. Visit https://www.mountaineers.org/volunteers/leader-resources/schedule-a-course-clinic-or-seminar/schedule-a-course-clinic-or-seminar#manage-rosters to learn more.

    If there is concern about all students registering for required field trips, be sure that all course activities are listed and open for registration when the course opens for registration. This way participants are prompted to choose activities when they register before getting to the checkout page.
    .

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