Improve Event Registration process for non-members
The issue: We currently do not have a way for non-members to register/RSVP for Ms events that are open to the public. Our process requires guests to create a guest account before they can register for an open event, which can be a barrier or deterrent. On the back-end, this process makes managing an event roster nearly impossible as the "Add People to Event Roster" requires a member name to be added first. If there is no Current Path with the guest's name, you can't proceed.

Hello All -
I am marking this idea as complete as we recently made a fix to how event RSVPs are stored in Salesforce which should help alleviate some of the previous issues/concerns. We have seen this successfully done with Bike & Brew and Walking the Wild events led by Volunteers. The fix still does require manual workarounds for some smaller staff use cases. Below is a summary of options moving forward:
- Create a Public Event w/ Free Ticket Option
- If an event has a paid ticket option (does not need to be the only option) then people can register without signing up. The new add here is that the record will go to Salesforce even without a contact. This is used to sent a registration confirmation and can be edited to assign a contact if there is one in Salesforce by staff if staff led event.
- With this option, staff could "sign up" for someone by logging out of their account.
- Many events use this today as suggested ticket pricing to help boost their committee/branch budgets. This could also be used to gather donations (although work would need to be done in Salesforce to convert them from purchases to donations).
- Create an RSVP Event but Add Contacts Manually
- If the event requires an RSVP or has no paid ticket option, then staff could still add someone by assigning themselves as the contact when adding someone to the roster. They could then add the guest details of that person. Again, change here is that guest will get an email confirmation now. Staff could later on update the contact to that RSVP in Salesforce.
-
Thank you for submitting your idea! I am confirming with our admin team on what events do/do not need waivers as I know that is one of the key reasons we ensure participants create an account. Once I hear back I will follow up!
-
Bri Vanderlinden commented
While it is common to require logins for event registrations, it would be so valuable to allow folks at minimum to continue as guests (with contact info) for community events that do not need waivers
-
Jeff Bowman commented
For events with FREE tickets allow those obtaining tickets to checkout as a guest so they need not first establish a profile/account.