General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

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  1. Lodge Reservation Dietary Notes Improvement

    The following is from Mary Ann Cameron, a life time member of the Mountaineers. She works at Rick Steve's Europe Through the Back Door. Rich Steve's had a lot of trouble meeting the diets of their tour members so they now ask only for medical dietary restrictions. This substantially reduced their problems and they have had minimal complaints. In the paperwork you fill out when you sign up for one of his tours the only question pertaining to diet is: “

    MEDICAL DIETARY RESTRICTIONS (things that will make you ill).

    If Rick Steves can send 20,000 tourists each year to…

    4 votes
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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
    Low Priority  ·  Jeff Bowman responded

    This is a relatively easy label and/or help text change that we can do if anyone feels strongly about it.

  2. Family Activities Exception GH2280

    In family activities only, recognize when an adult attached to a youth membership has registered and override the Youth Information Form requirement for youth attached to the registered adult’s membership when they register. They would still need to be required to fill out the Family activities program form because otherwise we’d have no waiver on file for the youth.

    Considerations:

    What do we do if the parent or parents cancel? This is a family activity which should be parent-child combos, so this does not seem like but…?
    From Becca - Is there an option to have the system cancel a…

    4 votes
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    This is complete. To make it work, for an activity that is for families, remember to check the “Family activity?” box and choose “Families” in the Activity Audience field.

  3. Avy terrain rating GH2743

    Add an avy terrain category rating to each route/place based on the highest risk area. Eg our Nordic Touring books list avalanche danger as "none, low, moderate, etc" The idea is that any route/place that has an NWAC link also has an avy rating so students can make informed decisions. (came from both snowshoe and scramble summits)

    4 votes
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  4. Duplicate Family Members GH2130

    There is not a warning message or anything that prevents someone from using the "Add Family Member" button to create a duplicate account for someone who already has one on mountaineers.org. Right now family members can create an unlimited number of duplicate accounts. Can we add a pop-up warning message like we do on the regular Create Account page when a first name/last name/email match is made?

    4 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  5. Improve the Summary (aka Search Results) View for Files GH1902

    Add the Summary field for files that are added to the website in the Summary (aka search results) view (see attached image).

    4 votes
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  6. Fully integrated Roster Management for Courses with multiple activities, and sections to complete to graduate.

    Currently for a Course with multiple required activities one must download multiple CSV files and have the skill to basically develop a one time database and queries to track all students and who has completed what.

    It would seem like the software provide would have reporting capabilities and modules that could be user facing to avoid this by using the source database.

    4 votes
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    4 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We already have the desired functionality. There are “Review” links to everyone’s name on the course roster. Visit https://www.mountaineers.org/volunteers/leader-resources/schedule-a-course-clinic-or-seminar/schedule-a-course-clinic-or-seminar#manage-rosters to learn more.

    If there is concern about all students registering for required field trips, be sure that all course activities are listed and open for registration when the course opens for registration. This way participants are prompted to choose activities when they register before getting to the checkout page.
    .

  7. Add Stewardship How-to

    The Problem: There is currently nowhere (that I could find) on the website where it describes the specifics of getting the Stewardship credit. Result: hundreds of students have to e-mail info@mountaineers.org or call 206-521-6000, and some poor staffer has to answer / redirect the same questions, over and over.

    Website has good descriptions of the badges and links to Mountaineers-sponsored activities, but there is nothing about the specific how-tos of who to contact or what documentation/photos/e-mail/whatever to be supplied.

    So, there needs to be a page with that includes the following:
    - Stewardship contact
    - Expected documentation for stewardship activities,…

    4 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    If you click on the stewardship credit badge you are taken to a page which describes how to earn the badge with us or with one of our partner organizations.

    Note that with the recently launched development, the Stewardship Credit badge may now be awarded for successfully completing Stewardship activities through the mountaineers without having to email member services separately.

  8. Make the "+more" Link More Obvious GH1485

    We want to make the "+more" link on the activity and course detail pages more obvious so users see them and are more apt to use them. It could be a button, larger font or... We are open to suggestions. Please do add any you have to the comments.

    Also, though many Routes & Places don't yet have lengthy descriptions, we may want to add a "+more" link or button to them too.

    Example: https://www.mountaineers.org/explore/routes-places/the-tooth-south-face

    4 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  9. Giving Gift Memberships SD127/SD591/SD592/SD593

    Set up a system that allows me to give a friend or family members a Mountaineers gift membership. I'd like to be able to specify whether to send the membership activation "packet" by mail or email, to send it to em or the recipient and when to send it.

    4 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add "Calendar View" to the activity search SD501

    Add "Calendar View" to the activity search so that people looking for a certain type of activity but have time limitations can quickly see what activities would be valid.

    EX: I am busy every other weekend and would like to look for evening scrambles, currently I have to go through all of the listed scrambles. Where if there was a Calendar view to the search results I would be able to see the available scrambles quickly.

    4 votes
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  11. Roster visibility change on the web site

    Some of us are wondering about a recent change on the web site. Activity rosters are no longer visible unless we're registered for that activity. Instead of displaying the roster, the web site now displays this text: " You must be registered for this activity to see the participants".

    This obviously enhances privacy for those members who wish it, but it also reduces visibility for those members who use the visibility to hang out together on Mountaineers activities.

    As you know, members already have the ability to mark their own profiles as private.

    I'm wondering if this privacy setting could…

    4 votes
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    6 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
  12. Skill Badges SD312/313/415

    Skill Badges: Documents skills (not courses) Mountaineers members have gained through Mountaineers courses OR that have been demonstrated to and vetted by Mountaineers Leaders.

    How do skills interact with courses?

    • Students can see what skills a course teaches
    • Instructors can see what skills students have, and allow them to miss certain field trips if students already have those skills (at the instructor’s discretion)
    • Skill badges help expedite equivalency, or negate the need for equivalency.

    How do skills interact with trips?
    • Trips can add more detail to prerequisites. Students will be able to participate in Alpine Rock…

    4 votes
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    1 comment  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Assigning “earned” skill badges for successfully completing an activity. This will be most useful for stewardship activities and clinics and seminars.

  13. Avoiding duplicates in donor records and regular records SD322/347/348

    Need a way for donors who donate without logging in but do have an account to be linked to their other profile so we don't create unnecessary duplicate accounts. Ideally when you type in your email it would have a flag that says, this email is already in the system, do you want to log in and then make your donation" or something like that. There is also a nuance of donations not being lumped together by household when we would want one $500 donation by one member to be lumped with the $500 donation made by the spouse so…

    4 votes
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    2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Completed website duplicate prevention Jun 2015.

    Completed Salesforce duplicate identification and began using dedup processes in Aug 2015.

  14. Additional Search Functions: Sorting SD504

    for activity listings allow user to sort by destination, leader, availability and allow sorts in ascending or descending order

    4 votes
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    2 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  15. Member Directory SD10

    Have a searchable member directory where I can contact any other member and see the badges they've earned

    4 votes
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    1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    With the site search (search box in the header) anyone logged in can find other members and guests. This is how we implemented the member directory.

    Remember there also the My Volunteer Profile and Find Volunteers (in the header’s “Volunteers” menu.

  16. Importing pre-website launch activity and course history onto the new website.

    This is actively being worked on right now as part of a planned post-launch enhancement. It was one of the most frequently heard requests immediately after launch of the new website. There are a number of technical barriers and issues to work through because of the intense integration of activity, membership, course, and roster data that exists in our system, but the developers are telling us we can expect them all to be worked through by mid-December at this point.

    4 votes
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    2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Completed 12/8

    We imported ALL courses, clinics, seminars and trips. We were not able to import all lectures and field trips related to a course. This means you will be able to see your course information, but won’t necessarily see all of the course related activities. For example: You will see that you took Basic Climbing, but will not see the crevasse-rescue field trip associated with that course.\

    We felt it was important to have as much information imported as possible, which means the data isn’t always the cleanest. Prior to 2003, we did not have a good way of digitally storing this information. Which means some dates may be wrong – it defaults to 1906 – and some details may be missing (because they weren’t previously required). The current state of your profile history is the best we can provide the the historical data on file.

  17. Books & Maps: Add a Revision Date GH3284

    For books and maps, add a Revision Date in addition to the Publication Date. This is helpful for book reprint dates where some corrections and revisions may be made. It is especially helpful for maps there generally do not have new editions that get a new ISBN and Publication Date, but are revised and updated every few years.

    3 votes
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    In Review  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  18. Pre-order/Backorder Quantity GH3044

    As a website visitor pre-ordering or backordering a a book, allow me to enter a quantity that is applied when I click the "pre-order" or "backorder" button, and allow me to change this on the payment page, so that I may pre- or backorder more than one copy of a book at a time.

    3 votes
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    In Review  ·  2 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  19. Creating book/product bundles GH2996

    I'd like to return the ability to create bundles in Plone, e.g. Day Hiking bundle.

    Right now, the problem with the old way of doing bundles are a) Acumen -> Plone inventory would always show 0, a1) "faking" inventory has no way to stop if 1 or more book in bundle runs out, and b) a pain to create royalties/requires too many staff to set up a single product

    3 votes
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    High Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  20. Consolidate Responses on Website Feedback Forms SD672

    We updated the responses to some of the "questions" on our feedback survey forms. The aggregated data shows both the old and the new/edited response. To make the data clearer, we should consolidate the old and new response so that are counted as being the same.

    3 votes
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    High Priority  ·  0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
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