General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
102 results found
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Simple and Effective Feedback Surveys & Incident Reports
(1) Keep it simple and quick to attract more feedback.
(2) For instance, we could have multi-choice or single-choice questions on page 1 (change it to cover a bigger picture than we do already) and have a conditional page if people wish to add more comments/improvements if they wish to.
(3) Separate the near-miss report and incident report. They serve different purposed and requires attention and follow-up on a different scale.These are my thoughts; hope we can achieve to bring more feedback from participants by making it easy and quick. And also, by creating open culture to encourage near…
2 votes -
Connect Senior Household Memberships
Add functionality to connect Senior households memberships where both people in the household can switch between accounts, just like Family accounts.
2 votes -
Update Billing Info for Automatic Renewal
The billing info associated with autorenewal payments is not getting updated in tandem with the user’s profile. Let's tweak the process to update the autorenewal billing info whenever the profile is updated, or at least give users the option to also update their billing info when they update their payment card info.
2 votesThis idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Create tracking system for behavior complaints filed on the website
When a behavior complaint is filed it sends an email to staff but the information in the form is not compiled anywhere allowing the organization to track total number of complaints per year and type of complaints easily. At a minimum there should be an excel/csv report that compiles this information similar to the incident report spreadsheets that are created.
1 vote -
Make end date of activity / event same as start date by default
I have found that setting the end date can be a bit time-consuming, as it requires navigating the calendar a second time, especially when scheduling events far in the future.
To make this smoother, would it be possible to implement two small changes?
(1) Default the end date to match the start date. A large number of our activities are single-day events, so this would save a step for most postings. Currently, there is a warning that shows up if we missed this step - which would be solved by doing so.
(2) For multi-day events, when a leader does…
1 vote -
Post application not registration dates for courses.
When a course requires you to "apply" BEFORE you can "register,"it is much more important to know the date when applications begin rather than the date for registration. If someone reads "registration begins November 4th" they might return to the page on November 4th thinking they can register for it when they can't unless they're application has already been accepted.
1 vote -
POST THE TIME OF EVENT PRIOR TO SIGN UP
So many activities don't have a time posted for when the event starts. I have to wait till I get an email to see the time and then have to cancel if I'm not available. Why is this happening?
1 voteHello Mike -
Thank you for reaching out with your idea! I had a quick clarifying question - are you referring to Mountaineer's Events or Mountaineer's Activities? If you could share an example that would be helpful!
Devin Lampe
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Update All Forms with Rich Text Fields
Most forms on the website today use a Text field instead of Rich Text. For Equivalency applications and other long forms, this makes it difficult for the intended audience to read the submissions given all formatting is removed.
1 vote -
Show leader notes again when requesting leader permission
Many times, people don't read leader notes when requesting leader permission.
Perhaps the leader notes could be shown again when requesting leader permission to ensure that people read them.
The leader notes may contain additional pertinent information about the activity which participants should consider when requesting permission, or may contain specific requests for information, so requests missing this information end up being incomplete.
1 vote -
Leader permission requests should go to co-leaders and mentored leaders as well
Currently, even if an activity with leader permission has a co-leader who is an admin and a contact, that person does not receive leader permission request emails.
The same would apply for mentored leaders.
1 vote -
Rate Hike Preferences
I get daily emails describing upcoming Mountaineers hikes but for the most part they are too challenging or too long for me. I joined GoHike this year to find out about shorter hikes. I prefer hikes that are less than 10 miles. I think if would be great to be able to choose in preferences: Hikes less than 10 miles or Hikes greater than 10 miles/ strenuous.
1 vote -
Notifications based on saved searches
The current method of defining notifications is basic and, simply put, inflexible. It is possible to get notifications based on varies high level criteria (e.g. branch, activity type) but that doesn't mean that the notifications will be meaningful since there are many criteria that can be filtered on in the activity search. It should be possible to create search criteria and save those such that you're notified any activity that matches that criteria. This would save people time by since they won't need to manually filter the activities in the notifications based on this additional criteria.
This would supercede https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/49808195-alerts-notifications-preferences-for-audience…
1 vote -
Notify course participants when new field trip/lecture within the course is posted
Once a course is live, leaders can add new field trips and lectures to the course offering. However, participants are often unaware of these additions unless course or activity leaders notify them manually through email or other channels. The Youth Team is currently exploring solutions to automatically notify course students when new activities are added. This system could eventually be expanded to adult courses as well, reducing the administrative burden on leaders by ensuring participants are automatically informed via email.
1 vote -
Support markdown for formatting all input
The website currently uses a rich text to format all content on the website. This can be convenient for some but it can be frustrating and slow to work with. Markdown is easy to write and understand (https://www.markdownguide.org/). It has become a common option on many websites. Please consider supporting markdown as an option and let users specify it as their default preference so that they can use it without having to select it each time they want to post an activity/comment/etc.
1 vote -
Allow markup formatting for Carpool Preferences notes
The Carpool Preferences widget provides a "notes" section which allows for free-form content to be provided by the users. This can provide useful information for other participants such as the type of car, passes you have, expected reimbursement rates, etc. A participant may organize this information so it's easily consumed by the reader. The problem is that the formatting is only preserved when viewing the "notes" section in the edit view. When a participant tries to read it, all formatting is removed (e.g. newlines are removed) which can make it very difficult to read the content. This undoes any attempt…
1 vote -
Self populating cell meet place and time
Create a self populating cell that when you’re posting or developing your template for the activity, There’s usually several options to launch from, and the cell could populate on the condition when you select where you were going to launch from it tells you or populates the cell with the meeting place and have an option in the cell that allows for time inputs of meet time and launch time and maybe an option for pre-launch meeting time This would eliminate. This could eliminate the current meat, place and time box completely. Leader could have the notes in there and…
1 vote -
Allow us to see feedback given by trip leaders
Currently trip leaders post feedback on trips but it is invisible for us. Suggest to make it visible but like not editable. That way it is all transparent and we can see what is the feedback and can follow up as needed.
1 voteThis idea is moving to priority. At a minimum, we can look to see how our registration emails can be reformatted for phone/email providers to recognize the event for easy auto-saving.
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Allow users to add items to Promo Codes based on product/activity characteristics
Currently, items that are on promotion can only be added per product. For large promotions, this is very tedious as it requires users to add products one by one. If we could add a category of products to a promotion, this would save significant amounts of time. Example - Add All Green Trail Maps to a promotion.
1 voteThis idea is moving to priority. At a minimum, we can look to see how our registration emails can be reformatted for phone/email providers to recognize the event for easy auto-saving.
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Activity Registration Confirmation Email Change for Carbon Footprint Reduction ~Salesforce
Per conversations with Jeff and Amber, I'm submitting feedback requesting tweaks to the confirmation email registrants receive after signing up for Mountaineers trips. The conservation and development teams would like to give registrants the option to partially offset their transportation-related carbon associated with each Mountaineers trip by donating to a Mountaineers Carbon Footprint Reduction campaign. We understand that prompting for this donation in the existing registration confirmation email would be an initial way to achieve this. Funds raised from this campaign would go toward energy reduction/net-zero projects at the Seattle Program Center and other efforts to reduce the carbon footprint…
1 voteThis idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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Gift Memberships for Renewals
Why are gift memberships restricted to new members? Every year I'm asked what I'd like for my birthday and Christmas. It would be delightful if my family members could renew my Mountaineers membership. I get the benefir of the Mountaineers and my family gets the benefit of giving it to me. That certainly beats another tie. I prefer gifts which are not "things". I have enough possessions already.
1 voteThis idea is moving to proposed. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements
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