General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. Upgrade our Salesforce Nonprofit Stater Pack

    The main reasons to upgrade include (1) NPSP2 is no longer supported, (2) the Eventbrite Sync does not work with NPSP2 without manual intervention, and (3) we have a few improvements we’d like that NPSP3 or come natively in NPSP3 and eliminate the need for development to get them.

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    Completed  ·  0 comments  ·  Fundraising  ·  Flag idea as inappropriate…  ·  Admin →
  2. Video/Phone Conference System

    Provide video conference equipment for use at our Seattle and Tacoma Program Centers. Choose and set up a video conference provider for our volunteers to use.

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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  3. Migrate Email to “The Cloud” ~IT

    Email, shared and personal calendars, active directory for access to local resources (e.g. printers).

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    0 comments  ·  Infrastructure  ·  Flag idea as inappropriate…  ·  Admin →
  4. Hold Space in Registration Process

    To prevent member and guests from losing a space after they begin the registration process, we need to hold that space for long enough for them to pay for the course or activity. This will also fix the issue where items have registration end date but remaining in the shopping cart indefinitely.

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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  5. Improve Skill Badge Assignment for Successful Activity Completion

    Allowing leaders to choose which skill badge(s) to assign when closing an activity better support activities where multiple skills are learned and our modularization efforts. Currently it's an "all or none" assignment.

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    Completed  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  6. 0 votes
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make Events work on tagging system for all branches GH2284

    Right now you can't tag an event to multiple calendars and we want to be able to show some events in multiple branches calendars without having to copy and paste. Please make events work this way rather than the folder system to allow greater flexibility and maintain only rsvp roster.

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. Update Privacy settings for leaders and admins GH2102

    Right now some of our leaders have their profiles set to Private but we need members to be able to see leader's badges and emails for communication. Please note this would not share leader's address, emergency contact, phone etc, just email/badges/profile bio

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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add a "Choose Date Range" Option to Lodge Stay Rosters GH2269

    Add a "choose date range" option to the lodge stay rosters (e.g. https://www.mountaineers.org/about/locations-reservations/stevens-lodge/lodge-stay-rosters). It would be like the choose dates we have at the top of the My Activities page.

    This will allow lodge admins to do a bit of end of season data analysis and recruit lodge guests for work parties.

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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
    Medium Priority  ·  Jeff Bowman responded

    We will work on Salesforce reports and dashboards for outdoor centers to start. Once we have a better handle on what’s needed, we’ll likely roll this into a website committee reporting needs project.

  10. Improve Lodge Stay Cancellation Process - Part 1 GH2141

    Update the workflow used for the Event and Lodge Stay content types used inside a Committee so that the states are:


    • published

    • pending

    • private

    • shared with committee

    • canceled

    Add Salesforce workflows for entire lodge stay cancellation ,like we have for paid courses and activities.

    This will allow us to cancel an entire lodge stay and notify all registered participants manually.

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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  11. Group Guests Better on the Lodge Stay Roster Tab GH2225

    So that it is clear how many are in a party and who does with who, group the guest together based on the person who registered them. If the person who registered everyone cancels, just show the people they registered that are still going grouped together. See the attached image for a sample of how this would be improved.

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    Completed  ·  0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  12. Improve the Lodge Reservation Process for Guests GH2207


    1. Start with just the logged in user and an "Add Guest" button (see attached image "1").


    2. Include a "Remove" button for guests and only show new data entry boxes if the "Add Guest" button was clicked (see attached image "2")


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    Completed  ·  0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add an Email Button to Lodge Stay Rosters GH2261

    Add "Send Email" and "Copy Email Addresses" buttons to the lodges stay rosters so that admins and hosts can email lodge guests more easily. This is what we have for other rosters.

    To make this more user-friendly, we also need to group the lodge stay rosters by reservation status (e.g. Reserved, Canceled, etc.).

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    0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  14. Lodge Rosters Role Improvements

    The Role column I assume is important for Meany since it takes a number of people to operate the facility. For Baker there are typically two or four hosts and the current generation of Baker hosts won't go to the effort of registering. Based on this I don't think Baker has much use for this column but I have no problem having it on the roster.

    The only available roles are Host, Volunteer and Participant. We should keep these if it would help guests checking in to know who’s in charge. We can expand them if it would help manage…

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    Completed  ·  0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  15. Electronic Lodge Sign-in

    Add the ability for people to sign in electronically when the get to a lodge.

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    Low Priority  ·  0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  16. Clarify the description of the "Assign Badges" function on the Roster page

    For Activities that award a badge, the Roster page contains a check box named "Assign Badges" whose description says "Check this box if this person should be granted the activity badges when the activity ends". The description is misleading because the badge is not granted until the activity is closed. In the lifecycle of an event, "Ended" and "Closed" are two different things: an activity is considered "ended" once its End Date is in the past.

    It looks like this may just be a simple typo in the checkbox description. If so, updating the text from "ended" to "closed"…

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    Completed  ·  0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
  17. Search button on map edit disappeared with mobile launch GH2138

    Search button on maps when adding events is now just text, its hard to tell that you can actually do a search without the button look.

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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add a RENEW option to Join page

    A member recently suggested this to me and I completely love the idea. They thought that when you click “Join The Mountaineers”, one of the options should be “Renew”. Currently, there’s nothing on the page that indicates to people that if they are already a member they need to log in and go to their profile to renew. The Join page has a blank square that is practically begging for us to add a “renew” option, as demonstrated in the attached pic.

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    Low Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  19. Create @mountaineers.org email address for committees

    Currently a number of committees have created Gmail addresses, which are shared between chairs, course leaders, etc. It seems like there should be @mountaineers.org addresses for this

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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Jeff Bowman responded

    Unfortunately we do not have the resources to manage and support the number of email addresses this would require. Management includes initial setup, support desk for access issues, and volunteer turnover.

  20. 0 votes
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    Completed  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
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