General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have feedback forms so that you give feedback for everything in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior or harassment by another member, please submit a Behavioral Complaint Form.


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  1. Fix Membership Join dates so they are not linked to other family members profiles

    Join dates were getting modified when membership types were being changed.

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    This has been fixed so they are no longer linked however we were not able to individually identify records where this has happened. Please contact member services at info@mountaineers.org if this happened to you so we can update your profile accordingly.

  2. Fix Rolling Enrollment Date Structure

    Make sure that you can set up a course for rolling enrollment that then closes after the course end date so if you have 8 workshops under one course header for 2014 you can start over in 2015 with a new course and 8 new field trips that don't get rolled into one. This helps avoid huge course rosters to maintain.

    1 vote
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    0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Completed at the end of December 2015 thanks to testing from First Aid coordinator Mary Panza.

  3. Hide Cancelled activities from Default Find Activities View

    Is it possible to add a flag in the Activities View that would hide all cancelled activities. It would be nice even if all cancelled activities were hidden automatically unless you set a checkbox to "Show Cancelled Activities".

    1 vote
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We just completed this. You’ll find it at the end of the list of filters on Find Activities.

  4. Streamline waitlist registration for course related field trips

    Right now if you are registered for one field trip but on the waitlist for another and get off the waitlist you are not automatically removed from the other roster. Ideally there would be some sort of notice reminding the person to cancel off their other list or some sort of automation.
    -Submitted by Chris Williams

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We added info to the confirmation emails instructing students to check their roster statuses before confirming the new course registration.

  5. Always list field trip locations in Course Activities GH1126

    For course activities, include the location even when there is only ONE location.

    Example: (1st FT listing is great, 2nd FT listings is poor)

    Crag Course FT 1

    Tieton River    Sat, May 2
    
    Vantage Sun, May 2

    Crag Course FT 2, Sat, May23 - Sun May24
    (NO LOCATION LISTED. REQUEST LOCATION ALSO BE LISTED)

    1 vote
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    Completed  ·  0 comments  ·  Courses, Clinics & Seminars  ·  Flag idea as inappropriate…  ·  Admin →
  6. On line user account changes

    Hello,
    My credit card changed. I use it for automatic renewal payments. Thee is no clear way for me to update my credit card info via the web site login. Pleae let me know how I can update my credit card info on line.
    Thank You, Gary Zink

    1 vote
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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Hi Gary,
    To update your credit card for autorenewal payments you’ll want to log in and go to My Profile and click the Recurring Payments tab on the left hand side.

    Tess

  7. Roster field showing members Branch

    Many trips and outings are joined by members from all Branches. Once a trip is created, and the time comes for communicating final information, a field showing the participant's Branch world be most helpful to assist with arranging carpooling.

    1 vote
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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    When we were chatting with many of our leaders and members during the creation of the current carpool system there was a strong consensus that people have the flexibility to share more detailed information about where they are coming from rather than grouping by Branch. We also were not able to share city with the group because of member privacy.

    What we came up with instead is the carpool preference field which has 2 parts. One that allows you to pick Drive, Ride, Drive or Ride, Drive- Full Car, Drive- Have Space.

    And then part two where you can say. I’m coming from Ravenna and prefer to meet at 65th St Park and Ride.

    Anyone signed up for the same trip can then see this detailed information when they go to the roster and click Email Roster.

    Leaders are able to see which city people are coming from and occasionally…

  8. Change "downgrade" language

    I suggest changing your language on membership "downgrades". Rather than say "downgrade", which has negative connotations, why not say "You have chosen to change your membership type". Using the word downgrade makes it sound like the membership type has fewer benefits or less value than another type.

    1 vote
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    Completed  ·  1 comment  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  9. Improve Find Instructor Opportunities functionality

    Make it possible to have your field trip or course show under "Find Instructor Opportunities" even if there is no instructor pre-requisite

    1 vote
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    Declined  ·  1 comment  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  10. Change Membership to My Membership in My profile GH901

    Some of my volunteers and parents are having trouble changing their membership level on their own because they keep trying to find the "Change my Membership Level" button under the Membership dropdown menu at the top of the page, not the Membership link on the sidebar. It's a small change, but I think if we change the blue sidebar name to "My Membership" people will find this option more easily. - Sarah

    1 vote
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  11. Donate via a foundation online

    Donors whose funds come from a foundation cannot donate online with the current system, they have to mail a check via their foundation. One new donor requested that The Mountaineers look into a way to contribute foundation funds online.

    1 vote
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    Low Priority  ·  0 comments  ·  Fundraising  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make land manager title a type-ahead field

    Make the Land Manager field a type ahead field in Routes/places so the proper information can be entered the first time during creation.

    1 vote
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We improved all of type ahead field, so they are working much better now.

    You can also add to type ahead field by typing the entire name of the new item and clicking on it.

  13. Have the route/place default view as if the "map" tab had been clicked

    When pulling up a route/place, there isn't much showing until you click on the "map" blue tab. Why not have that as default?

    1 vote
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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    We set this so the default tab for leaders is “Activities” and for everyone else it it “Map.”

  14. Roster screen: Student status and sorting

    On the roster screens for activities and courses display names in last name, firstname MI format (also when searching to add people). Put a set of checkboxes on the main roster screens to let leaders update status without needing to drill down to the edit screen for eaxch student.

    1 vote
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    0 comments  ·  Rosters  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    On course rosters you can now change the position and student expiration date for multiple participants.

  15. Events calendar: Display pending events to admins

    calendar: Allow admins to see events that are pending. State seems to only show published events. It is very difficult to find an event once it has been submitted for review.

    1 vote
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    1 comment  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  16. Feedback items should have id numbers

    When a feedback item or idea has been submitted display its id number for reference

    1 vote
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    1 comment  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Jeff Bowman responded

    I just did some investigating and it doesn’t look like there is a way to see those for easy reference but they are listed in the url if you click on the item. ie this idea is in the forum 273688 and has a unique reference number 6803077

  17. Sea Kayak specific route template

    As part of the noted December reworking of route templates, a distinct template for Sea Kayak activities should be developed. Among the changes that should be made would be recognition that multiple launch sites might serve a given water body so the land manager will vary. The entry for land subdivision is usually meaningless and should be omitted. Parking permit requirements again depend on the launch site and so might be moved to the sea kayak activity template. Maximum party size might also be relocated to the activity template. National Forest District is not needed. The GPS maps are problematic.…

    1 vote
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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Jeff Bowman responded

    We’ve made improvements to the routes and places to add defaults each required field, made revisions to space capacity, and made it so everything is not required. Leaders will soon be able to edit the default to their route/places to change difficulty, distance, etc. We also added some sea kayaking-specific field to activities that should help. Due to the functionality of the Plone website package, we cannot make different requirements for specific types of routes/places.

  18. Add Review button for Editing

    This is the only web-edit tool I can think of that doesn't have a REVIEW
    option. Unless I'm missing something, I can only SAVE or CANCEL from EDIT
    mode. The requires many edits - and the system has been sluggish this afternoon.
    Please add "REVIEW" to the wish list. :-)

    1 vote
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Greg,
    The web system we chose for mountaineers.org is a modern content management system which uses the different statuses of private, pending review and published. The private setting is similar to a review button where you can review what you just made but it isn’t available as published material to the public.

    Sites can be sluggish or fast for a wide variety of reasons but please let us know if there is a specific action you are regularly doing on the website that is consistently taking a long time.

    You can learn more about creating blog posts here: https://www.mountaineers.org/volunteers/leader-resources/branch-committee-how-tos#blog

    and managing other content here: https://www.mountaineers.org/volunteers/leader-resources/branch-committee-how-tos#edit101

  19. Make Events easier to find

    Events should be listed next to LEARN EXPLORE AND CONSERVE on the main homepage.

    1 vote
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Member Services responded

    Events can be found in the header on every single page of the website. The upcoming events are featured in a calendar box in the middle left of the homepage as well. We are working on improved functionality for events, including the ability to RSVP and see the events your are registered for, however we do not plan to add an additional menu item to the main navigation for events.

  20. Increase search functionality for routes-places

    If it is necessary for us to avoid posting multiple routes-places and activities to the same trail, it would be very helpful to have the ability for users to enter a flexible set of 'tags' with the range of place names along the planned route that can be searched for to find other routes-places or activities going to the same place but named something different.

    1 vote
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    3 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Lots of great updates have been made to routes/places which allow greater flexibility have been made.
    Read more here
    http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/6756014-allow-us-to-list-multiple-routes-places-for-differ

    We are also working with leaders to make sure that everyone understands that search uses the titles and summary statements so making sure that any alternative names for a route/place are in the summary.

    And of course if you see a route/place that needs to have a name changed or added just email info@mountaineers.org

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