Registration Date/Time for Cancelled Students should change GH1755
When someone drops from a course, update the registration date to reflect the date of cancellation. Currently the original registration date remains in that field. This makes is hard to track when individuals drop from the course.
This is very difficult to add to our website, so we now send this information to our or CRM, so that we can help as needed with refund processing and informing you of cancellation status. Please contact our Member Services Team at info@mountaineers.org, if you need any help with this.
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Christine Grenier commented
Showing a Date/Time of Cancellation would be all encompassing, especially to show who cancelled on the day before or day of a trip.
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[Deleted User] commented
Jeff, would also be very helpful in a person's activity profile to be able to distinguish between an activity that they themselves cancelled out of vs. an activity that the leader cancelled. Perhaps two "activity result' choices, Participant Cancelled and Leader Cancelled?
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[Deleted User] commented
My main interest is to see the date and time when a person cancels from an activity so that I can assess how frequently that the person is cancelling at the last minute. Such problem behavior is something our leaders need to be aware of and watch out for.
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Dennis Miller commented
Along with status_changed_date, we also need a column to track status. Dropping a course is not the same as cancelling the registration and getting a refund. Besides "dropped" other statuses of interest are: graduated, failed, extended, participated (for instructors), etd.
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Dennis Miller commented
Agree with Jeff, or perhaps generalize a bit and make it "Last Status Change Date".
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Probably better to keep the Registration Date and add a Cancellation Date.