Senior Membership Notification Email
Members Services receives a lot of inquiries from members about wanting to switch their membership from family or adult to senior, mid-membership cycle. They reach out in response to an email that we send, alerting them (on their birthday) to enroll in our senior membership now that they are 65. Since they pay upfront for the year, it doesn't make sense to retroactively refund each person that turns 65 mid-membership cycle. And if they enroll in the senior membership, they would be paying two separate membership costs for the year. Could we prompt the "senior membership invite" email via their profile on the renewal date of the membership instead of on their birthday?
Bayley Stejer
shared this idea
Completed Sep 2023. We updated the text of the email we send to clarify when the Senior membership may be chosen.
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Megan Summers
commented
Thanks for the information.. https://www.telltims.net