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General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.

We receive lots of great ideas, so please search the forum before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation, and how it could benefit The Mountaineers. If you want to learn more about what we've already implemented and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have forms for you to give feedback when you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

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443 results found

  1. Update climbing route pages to link the current Priority Climbs List

    All popular basic climbing route pages include a link for climb leaders to check the dates/branches with booking priority. The PRIORITY CLIMBS LIST that is linked towards the bottom of each of these route pages seems to be hard linked to the 2021 pdf. The current year list is a bit cumbersome to navigate to and it would be amazing if the climb route page simply linked to the current year in a live way that allows each new year to be updated instead of having to change the link on each page each year. Not sure how this works…

    1 vote

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    Completed  ·  1 comment  ·  Infrastructure  ·  Admin →
  2. CAMP STEVENS TEEN WEEK: THE BEST EXPERIENCE

    Going to Mount Stevens was such a fun experience. The activities were fun and kept us all entertained, I ran into a couple old friends and made some new ones, and the lodge was very nice and open. My personal favorite activities were going out in the evening with my friends, or rafting. At first I was nervous for rafting, but it ended up being a fun experience. The food was good, and the room where we slept was as well. I would definitely come back here if I was with the same people I was with originally or was…

    1 vote

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    0 comments  ·  Youth  ·  Admin →
  3. Make 'alternative place' names visible from Routes (see GH1476?)

    The alternative place names that are accessible partway through setting up a trip are of limited usefulness when you cannot view them beforehand. For example - I tried to set up a hike going to West Tiger #2. I couldn't see that there was such a route under the WT 1-2-3; I ended up setting up the trip under WT 3, using the Section Line alternative (at least partly correct). Learning of the existence of the WT#2, I was unable to Edit the trip via the WT 1-2-3 as the alternatives don't appear.

    1 vote

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    0 comments  ·  Activities  ·  Admin →
  4. Donation & membership from IRA

    It would be good to have clearly indicated instructions for sending a check for donations and membership. For older members, making a QCD requires a check and cannot be made via credit card.

    1 vote

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    0 comments  ·  Fundraising  ·  Admin →
  5. Confirmation email for rolling enrollment classes is confusing in some cases

    Currently when a student registers for a course that has rolling enrollment they receive an automated confirmation that includes the following paragraph:

    "This course is a rolling enrollment style course meaning there are multiple sets of lectures and field trips. Please make sure that you are signed up for the specific field trip and lecture dates that are available and/or fit your schedule.You should have received additional activity email confirmations for these specific dates."

    This is confusing in cases where 1) the course consists solely of lectures or field trips but not both, or 2) the course consists solely of…

    1 vote

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  6. Change mobile view for books side to show cart instead of donate button and/or login

    Currently when you visit a product page on mobile the two primary nav options are "donate" and "log in/join" - both of which don't serve books as well as a cart would. If someone clicks on an ad, is directed to this page, they won't even know they are able to buy the book without scrolling down, and the login portion feels like we are gatekeeping our books.

    1 vote

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    Completed  ·  0 comments  ·  Books  ·  Admin →
  7. Update webpage text for how to close an activity

    On https://www.mountaineers.org/volunteer/schedule-manage/activities#closing-activities

    it states 'When viewing the activity, click on the "Roster" button in the orange admin panel on the left side of the screen. Under "Set Activity Results", you can choose a Trip Result, then click the "Save" button.'

    It seems that 'close activity' has been moved out of the Roster section, and into a 'Manage Activity' section on the right hand side of the page. The text should be updated to indicate that.

    Thank you!

    1 vote

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    1 comment  ·  Activities  ·  Admin →
  8. Senior Membership Notification Email

    Members Services receives a lot of inquiries from members about wanting to switch their membership from family or adult to senior, mid-membership cycle. They reach out in response to an email that we send, alerting them (on their birthday) to enroll in our senior membership now that they are 65. Since they pay upfront for the year, it doesn't make sense to retroactively refund each person that turns 65 mid-membership cycle. And if they enroll in the senior membership, they would be paying two separate membership costs for the year. Could we prompt the "senior membership invite" email via their…

    1 vote

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    1 comment  ·  Members  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Completed Sep 2023. We updated the text of the email we send to clarify when the Senior membership may be chosen.

  9. Mid-level Supporter membership type

    A new family-style membership type for those who want to support our mission with a higher giving level (somewhere between Family and Peak Society)

    3 votes

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    0 comments  ·  Fundraising  ·  Admin →
  10. Provide more detail for course-related activities in 'Manage Registration' signup box

    Right now when you click on Manage Registration for a course related activity all you can see in the signup box is the name of the activity, the date, and a Request Leader Permission link. We have different mentors posting these activities for their students but the leader of the activity isn't visible in the signup box (plus the formatting is terrible). The students have to flip back and forth between the activity listing imbedded in the course and the Manage Registration box to know who they're signing up with. Would be great to have everything that a student might…

    15 votes

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    Hello All -

    This idea has been completed and is now live on the website! The leader of an activity and a link to their profile is now present for each activity listing on the course registration pop-up to assist students in their selection process.

    https://www.mountaineers.org/blog/technology-changelog

  11. Org-wide Award Badges

    We'd like to explore options for giving committee members the ability to self-administer org-wide award badges. Currently the only volunteers who directly manage badge rosters are branch admins for their award badges. That said, we have some award badges that are org-wide and we'll have to think about how we might allow a group of volunteers to manage that.

    Example is the Climb Leader Emeritus badge: https://www.mountaineers.org/membership/badges/leader-badges/climb-leader-emeritus

    0 votes

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    0 comments  ·  Content  ·  Admin →
  12. Donor affinity checkboxes

    Checkboxes to track donor affinity across major fundraising categories to ensure people can hear about the impact and opportunities that mean the most to them. For internal use only - no plone integration.

    2 votes

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    0 comments  ·  Fundraising  ·  Admin →
  13. Add the words " &/or Charts" to wording in "Routes/Places Recommended Maps"

    Under Routes/Places tab it states: "Recommended Maps". Since salt water based trips use "Charts" rather than "Maps" I suggest making the statement read "Recommended Maps &/or Charts".

    Some activities may use both a land based map and a water based chart so having " &/or" covers activities that only require a map or only require a chart as well as activities that require both a map and a chart.

    This is a small issue, and it is certainly not critical however using the correct terminology improves the overall validity and accuracy of the website.

    1 vote

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    0 comments  ·  Activities  ·  Admin →
  14. Make horizontal scroll bar always visible on large rosters

    I've mostly noticed this with events, but Jeff said it is true across all our rosters. It would be great to have the horizontal scroll bar always visible on the screen - for large rosters with more rows and columns than fit on a screen, you have to scroll down to scroll across, then go back up ... at which point you can't see the info in the leftmost column to know what you're looking for. It makes for a very clunky user experience trying to go back and forth between horizontal and vertical scrolling.

    1 vote

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    0 comments  ·  Rosters  ·  Admin →
  15. Clarify that "Add 3% to cover credit card fees" is only for donations

    Consider adding some clarifying language or different shading to the script for the '3% for credit card fees' check box. Although it is clearly displayed in the donations section, folks often want to cover the fees regardless of it's for a donation or a course/activity/program fee, and it can be confusing when the cart total does not change. I suggest updating the below language to "Add 3% to over credit card fees (for donations only)."

    2 votes

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    0 comments  ·  Members  ·  Admin →
  16. Change trigger for Event Ticket Notify Me list

    Modify the trigger for sending an email to the 'notify me' list for events from 1 ticket available to at least 2 (maybe up to 5). Currently when folks sign up to be notified of tickets, they often go to the event page to find no tickets are available anymore.

    1 vote

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    0 comments  ·  Events  ·  Admin →
  17. Track Shopping Cart Donations

    Add some sort of flag on donations made during checkout (at the cart donations) so that we can identify and track them in salesforce. A checkbox would be sufficient.

    6 votes

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    1 comment  ·  Fundraising  ·  Admin →
  18. Add 'kid code' prefix to the Youth Flag Report form for cleaner report out process

    all information pulled from the Youth Programs Form regarding transportation currently populates in the same column on the Youth Flag Report. This means that kid codes, pick up list contact info, and parent approval initials all show up in the same place on the form which complicates the process of creating program check-in/check-out forms for roster managers. It would be ideal for kid codes to populate separate of pick up lists and to have their own column in order to clarify this process.

    3 votes

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    0 comments  ·  Youth  ·  Admin →
  19. Display dates of Submitted Leader Applications

    The new Submitted Last Application page is very helpful. Thanks.

    https://www.mountaineers.org/volunteer/volunteer-with-us/leader-applications/submitted-leader-applications

    It would be very helpful to include the application date in the information shown to volunteers. Currently, for example, there are almost 200 Hike-Backpack Leader Applicates dating back about 5 years, but they are all displayed in a single very large last that shows only the applicant names. It's possible to learn the date of an application by clicking it a noting the timestamp in the URL, but many volunteers are not sufficiently tech-savvy to do that, and it's necessary to click on each application individually in order to…

    1 vote

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    2 comments  ·  Volunteers  ·  Admin →
    Completed  ·  Jeff Bowman responded

    Completed Sep 2022. 


    Notes:

    - Added "Date Submitted" field to application forms and set its default to today's date. This data will be available to forms submitted from now on.

    - Changed "Submitted Forms" buttons/links to be the folder contents view which has a "Last Modified Date" column, as close as we can get o s submitted date for the submitted forms folder. 

  20. Add bulk update feature for Event "Attended?" checkbox GH3706

    Like we do for email, download, and print, add a Bulk Update Attended All|Selected button that checks or unchecks the Attended? box for all roster records or just the ones selected. When clicked, ask the user if they want to check or uncheck the Attended? box. This will make record-keeping easier for those who choose to use printed sign-in sheets.

    When you use the "Add volunteer hours" box at the bottom of an event roster, it adds hours to anyone with a volunteer role, not just the folks who were marked as attended. It would be great to get this…

    2 votes

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    2 comments  ·  Events  ·  Admin →
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