General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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462 results found
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Align Badge Graphics
As a UX design choice the badges currently sit above the bottom-aligned text of the badge description on User Profiles. This results in a disjointed misalignment of the badge graphic, which is very noticeable when there are more than a few grouped together, and appears distracting and unprofessional.
Option 1: align them by the top of the graphic border, as the size is standardized. This benefits readability by coincidentally aligning the top of the title text as well.
Option 2: place the aligned text at the top of the badge instead and keep the current alignment with text.
Option 2…
7 votesThis idea is complete! The badges are now aligned starting at the top within a person's profile.
To stay up to date on any website changes, feel free to visit https://www.mountaineers.org/blog/technology-changelog.
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Move the "Apply" button ABOVE the "I have filled out the application" checkbox.
This is comparatively minor, but if a course has an application, an "apply" button shows up. The button appears after the text "I have filled out the application and received approval to register". (I am familiar with this for a Course application for Single Pitch; I'm not sure if it's in other places too)
Placing this in front of the checkbox is confusing: the checkbox is typically directly above, and used to trigger the "register" button. I swear I stared at that page for ten minutes searching for an apply button and entirely missed it.
Consider moving "APPLY" above the…
1 voteThis idea is complete! The apply button will now come before the checkbox in the registration box.
To stay up to date on any website changes, feel free to visit https://www.mountaineers.org/blog/technology-changelog.
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"Late Course Roster Change" message being sent for courses that are still open
As of approximately yesterday (October 17) the usual leader notification messages for roster changes now have a subject line of "Late Course Roster Change...", and the message body contains the sentence "This change happened after registration closed." This is presumably a new feature on the website, however the text is being included even for courses that are still open for registration. In other words, all roster changes are being described as "late" even if they are not late.
An example is the Seattle Branch WFA class on Nov 9-10:
Registration for that class is still open for another week,…
1 voteHello David -
Thank you for raising this! I did make a change yesterday to our activity and course roster change emails to leaders/coleaders. This change allowed us to send notifications beyond the primary leader as well as migrate this process to the new automation process within Salesforce. However, it looks like upon review (based on your call-out) that course registration open/close times are not being stored in Salesforce like they are for activities, even though the fields are present. Since the registration closing datetime was null, it was considering the closing datetime as passed. I have altered the process to avoid this for now. I created a new idea that would store the course registration open/close dates in Salesforce so that we could call out 'late' cancellation in the future. You can find it here: https://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/48983225-call-out-when-a-course-roster-change-was-after-reg
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Update climbing route pages to link the current Priority Climbs List
All popular basic climbing route pages include a link for climb leaders to check the dates/branches with booking priority. The PRIORITY CLIMBS LIST that is linked towards the bottom of each of these route pages seems to be hard linked to the 2021 pdf. The current year list is a bit cumbersome to navigate to and it would be amazing if the climb route page simply linked to the current year in a live way that allows each new year to be updated instead of having to change the link on each page each year. Not sure how this works…
1 vote -
Automated Notification about upcoming reservations
For volunteers that book a space at the Seattle Program Center, it would be helpful to receive several notifications in the weeks/days leading up to their event prompting them to check that all details/times/dates are accurate, or to cancel if the event is no longer happening in order to help decrease overbooking space.
1 voteThis is now live in production! Email reminders will be sent 30 and 7 days in advance of a Seattle Program Center event.
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Change GTM to MapBox
Change the way we have the map set up on the site for GTM to support a new Mapbox approach.
1 vote -
CAMP STEVENS TEEN WEEK: THE BEST EXPERIENCE
Going to Mount Stevens was such a fun experience. The activities were fun and kept us all entertained, I ran into a couple old friends and made some new ones, and the lodge was very nice and open. My personal favorite activities were going out in the evening with my friends, or rafting. At first I was nervous for rafting, but it ended up being a fun experience. The food was good, and the room where we slept was as well. I would definitely come back here if I was with the same people I was with originally or was…
1 voteGlad you had a great time! I will make sure to pass this feedback on to our camp staff.
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Make 'alternative place' names visible from Routes (see GH1476?)
The alternative place names that are accessible partway through setting up a trip are of limited usefulness when you cannot view them beforehand. For example - I tried to set up a hike going to West Tiger #2. I couldn't see that there was such a route under the WT 1-2-3; I ended up setting up the trip under WT 3, using the Section Line alternative (at least partly correct). Learning of the existence of the WT#2, I was unable to Edit the trip via the WT 1-2-3 as the alternatives don't appear.
1 voteFrank has confirmed via email that his needs are met. This idea is being marked as complete!
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Provide more detail for course-related activities in 'Manage Registration' signup box
Right now when you click on Manage Registration for a course related activity all you can see in the signup box is the name of the activity, the date, and a Request Leader Permission link. We have different mentors posting these activities for their students but the leader of the activity isn't visible in the signup box (plus the formatting is terrible). The students have to flip back and forth between the activity listing imbedded in the course and the Manage Registration box to know who they're signing up with. Would be great to have everything that a student might…
14 votesHello All -
This idea has been completed and is now live on the website! The leader of an activity and a link to their profile is now present for each activity listing on the course registration pop-up to assist students in their selection process.
https://www.mountaineers.org/blog/technology-changelog
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Donation & membership from IRA
It would be good to have clearly indicated instructions for sending a check for donations and membership. For older members, making a QCD requires a check and cannot be made via credit card.
1 voteThis information lives at the top of our Donate page: https://www.mountaineers.org/donate.
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Confirmation email for rolling enrollment classes is confusing in some cases
Currently when a student registers for a course that has rolling enrollment they receive an automated confirmation that includes the following paragraph:
"This course is a rolling enrollment style course meaning there are multiple sets of lectures and field trips. Please make sure that you are signed up for the specific field trip and lecture dates that are available and/or fit your schedule.You should have received additional activity email confirmations for these specific dates."
This is confusing in cases where 1) the course consists solely of lectures or field trips but not both, or 2) the course consists solely of…
1 voteThanks for confirming! The email template has been updated.
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Update webpage text for how to close an activity
On https://www.mountaineers.org/volunteer/schedule-manage/activities#closing-activities
it states 'When viewing the activity, click on the "Roster" button in the orange admin panel on the left side of the screen. Under "Set Activity Results", you can choose a Trip Result, then click the "Save" button.'
It seems that 'close activity' has been moved out of the Roster section, and into a 'Manage Activity' section on the right hand side of the page. The text should be updated to indicate that.
Thank you!
1 voteThis has been updated. Thank you!
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Senior Membership Notification Email
Members Services receives a lot of inquiries from members about wanting to switch their membership from family or adult to senior, mid-membership cycle. They reach out in response to an email that we send, alerting them (on their birthday) to enroll in our senior membership now that they are 65. Since they pay upfront for the year, it doesn't make sense to retroactively refund each person that turns 65 mid-membership cycle. And if they enroll in the senior membership, they would be paying two separate membership costs for the year. Could we prompt the "senior membership invite" email via their…
1 voteCompleted Sep 2023. We updated the text of the email we send to clarify when the Senior membership may be chosen.
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Mid-level Supporter membership type
A new family-style membership type for those who want to support our mission with a higher giving level (somewhere between Family and Peak Society)
3 votesCompleted Oct 2023.
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Change mobile view for books side to show cart instead of donate button and/or login
Currently when you visit a product page on mobile the two primary nav options are "donate" and "log in/join" - both of which don't serve books as well as a cart would. If someone clicks on an ad, is directed to this page, they won't even know they are able to buy the book without scrolling down, and the login portion feels like we are gatekeeping our books.
1 vote -
Website Performance Improvements
In recent months it's been reported that at times, our website is slow to respond and also times out with a 503 or 502 error message.
21 votesThe huge majority of these performance issues were resolved as part of our website 4.4 launch in April 2023. https://www.mountaineers.org/blog/tech-update-4-4-website-performance-improvements
We still have one final internal step to upgrade to a Compute Savings Plan for our servers on AWS, but that's an internal cost-savings measure for us, and should not meaningfully impact the performance issues, so we're marking this as complete.
Thank you for your patience and feedback as we worked through this process.
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Warning when you click "Copy E-mail Addresses" if you have private and public profiles checked
The Mountaineers has a policy that if you are emailing people with a profile set to Private, you should put them in BCC. It would be helpful if the site gave a warning pop-up when you have selected both public and private profiles and click "Copy E-mail Addresses" as the next logical step is that those emails get pasted into a "To" line.
The warning could simply remind leaders that they should put Private profiles in BCC and maybe link to the policy.
I'm not entirely sure if using the "Send E-mail" button will properly sort the emails into the…
3 votesThis idea has been completed! We have changed the title of the copy email box to state "BCC Only" and have altered the email template that sends emails directly from the website to clearly show that all participants are under BCC vs. TO.
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Track Shopping Cart Donations
Add some sort of flag on donations made during checkout (at the cart donations) so that we can identify and track them in salesforce. A checkbox would be sufficient.
6 votesThis idea was completed as part of Tech Update 4.5. Donations made through the cart now are part of a unique Salesforce opportunity that will enable these donations to be identified. The blog with the details of this update can be found here: https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more
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Donor affinity checkboxes
Checkboxes to track donor affinity across major fundraising categories to ensure people can hear about the impact and opportunities that mean the most to them. For internal use only - no plone integration.
2 votesThis has been resolved by adding a multi-select “Donor Interest” field on the household.
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Add bulk update feature for Event "Attended?" checkbox GH3706
Like we do for email, download, and print, add a Bulk Update Attended All|Selected button that checks or unchecks the Attended? box for all roster records or just the ones selected. When clicked, ask the user if they want to check or uncheck the Attended? box. This will make record-keeping easier for those who choose to use printed sign-in sheets.
When you use the "Add volunteer hours" box at the bottom of an event roster, it adds hours to anyone with a volunteer role, not just the folks who were marked as attended. It would be great to get this…
2 votesThis was completed as part of the website 4.5 upgrade in February 2024. https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more.
Thank you for your patience and feedback.
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