General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
479 results found
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Youth Registration Checkbox for Activities GH2750
For activities, change the checkbox text shown to youth under 18 to: "I have verified that a Qualified Youth Leader will be present for this activity. The youth registrant meets the age and skill requirements and has permission to participate in this activity. <a href="/activities/request-leaders-permission?surveyed-object-uid={PloneUID}">Request Leader's Permission</a>"
7 votesCompleted May 2019.
See http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/41632696-registration-portlet-checkbox-update-for-adult-cou for the similar idea for courses. Vote for or subscribe to it to get updates.
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Need Secondary Emergency Contact when Spouse on a Trip
The Member Profile allows you to provide an emergency contact. This works well, but if it is a spouse or partner, and both of you go on the same trip (as happened on a recent backpack I led), that contact is not useful. Leaders end up needing to request a second contact. (My co-leader wanted this from me; the problem hadn't occurred to me.) For such situations, it would be helpful to have a second contact in the system.
My suggestion is to provide the option to enter a second emergency contact and phone number, and where it is provided…
7 votesThis idea's solution is now live on production! We now encourage member's to put multiple emergency contact numbers in the Emergency Contact Name and Number fields. This automatically flows through to all rosters and should cover if someone is on a trip with one of their emergency contacts. When members are prompted to resign their waiver, they will see the follow fields.
Stay up to date on website improvements here: https://www.mountaineers.org/blog/technology-changelog
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Improve Roster Functionality: Track Mentored Leaders
How to show mentored leaders on trip (perhaps leave as is but automatically make anyone whose role is co-leader or mentored leader and admin and add "show as contact" checkbox. How to show on committee roster. Probably Leader box checked with mentored leader note and a "short" expiration date. Also add survey aimed at trips with mentored leader (show this feedback to primary leader, co leader and mentored leader)
7 votesAll items are complete but one, and we added guidance for managing mentored leaders to the “Mentoring New Leaders” section of the How to Schedule & Manage Activities page, https://www.mountaineers.org/volunteer/schedule-manage/activities#mentoring-new-leaders.
The only item reaming is its own idea, “Co-leader and Mentored Leader Activity Roster Automation,” https://mountaineers.uservoice.com/forums/273688-general-feedback/suggestions/34067407-co-leader-and-mentored-leader-activity-roster-auto/. It is an idea that may or may not be desired.
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Course-to-Activity Roster Management SD440
Allow an activity roster to be populated from a course roster. This will be helpful for our Summer Camps.
7 votesThe ability to auto-assign those who register for a course to required activities has been in production for a while. However, there have been cases where youth participants would end up on the course roster only. The route cause of this is due to the activity registration start datetime not matching the course registration start datetime. A more detailed email will be sent out to those who schedule youth activities - but if those datetimes line up then all who register for courses will be auto-enrolled in course activities.
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Allow application for course to be accessed even when registration is closed or hasnt opened GH2113
This is important for anything like basic climbing that has a longer application that they want people to be able to fill out ahead of time. Right now you can add the application to the course but it doesn't show in the portlet until registration opens.
7 votesPotential students will now see the info and link to the course application or that the course require leader’s permission even if the course is not yet open for registration.
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Sharing participant information among activity leaders GH1654
At our 2014 cross-branch hike-backpack committee summit, the number one source of burnout and frustration among leaders was the difficulty in identifying participants who are capable of completing the posted itinerary vs. those who could derail the group. Recent website updates now allow activity leaders to record participant performance ratings when closing their activities, using a dropdown box with the following categories: Successful, Turned Around, Needs Improvement, Failed/Unsafe, NoShow, Waitlisted, Canceled. Then a future leader can use the website search to find a particular member they'd like to evaluate for an activity, open their profile, and look at their Activity…
7 votesWe now show the overall trip result on the My Activities page along with the participant result which allows leaders to easily see if a participant canceled or if the trip was canceled.
We discovered that another big issue is chronic late cancellations. We are setting up an email to go to people who exhibit this behavior. With input from leaders, we defined chronic late cancellation is as anyone who cancels after registration closed 3 or more times in a 3-month period.
We will also send a similar email to anyone who is reported as a “no show” by the leader when they close their activity roster.
These three improvements achieve the desire for leaders to share participant information.
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Organize course field trips in My Courses area better for admins/leaders GH1629/1645
In the My Courses area I currently see too many activities populating under the Courses I am leading and managing. Can we make the field trips,lectures, optional activities for that Course only show in one of these two ways
1) Only activities within the start and end date range of the course for which they are shown
2) Show first ten trips with a More link to show the rest.
3) any other ideas?
If we do number 1 would that make it so that participants who are in their second year unable to see the field trips they are…
7 votesYou can now toggle your courses in the My Courses area to show or hide the course related activities. Please note that you can also search for courses with the date range above.
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Add Ability to Grant Badges to Instructors from Course Activities SD657
Add the ability to add badges to instructors for successfully completing instructing at a course activity, where the badges are different from those that are awarded to participants.
7 votesCompleted Jun 2018.
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Add a show activities from the past check mark box on courses
It would be cool if the Course Requirements tab on the course detail page page included a checkbox labeled “X Show activities from the past” and/or maybe a date range for activities that would be displayed.
7 votesWe can now enable faceted search for course “Activities” folders to allow course administrators to more quickly find particular course activities and more easily manage their courses.
Please send an email to info@mountaineers.org if you’d like this feature enabled on any of your course’s “Activities” folders.
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Improve Program Center Reservation Process GH1167/1168/1169/1175/1176/1177
Submitting a room reservation for the Seattle Program Center is incredibly time consuming and there is a lot of room for error. For example, the calendar does not show which room is reserved, so you have to click on each event so you can see if the room you want is available. If you're looking for a room in a future month (which is often the case), each time you go back to the calendar, it defaults to the current month, so you then have to scroll again to the date you're looking for and click on the next event…
7 votesClicking on an item on a calendar opens a popup with info about the activity including a link to the full event details. This prevents you from losing your place in the calendar.
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Add Activities and Routes & Places to a Map SD184/287
It'd be cool if we had routes and places all shown on a map! And link to trip reports :)
7 votesCompleted May 2016.
Look for the “List | Map” links in the upper right hand part of Find Activities and Find Routes & Places searches to toggle the view.
Happy searching!
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Improve Event Registration process for non-members
The issue: We currently do not have a way for non-members to register/RSVP for Ms events that are open to the public. Our process requires guests to create a guest account before they can register for an open event, which can be a barrier or deterrent. On the back-end, this process makes managing an event roster nearly impossible as the "Add People to Event Roster" requires a member name to be added first. If there is no Current Path with the guest's name, you can't proceed.
6 votesHello All -
I am marking this idea as complete as we recently made a fix to how event RSVPs are stored in Salesforce which should help alleviate some of the previous issues/concerns. We have seen this successfully done with Bike & Brew and Walking the Wild events led by Volunteers. The fix still does require manual workarounds for some smaller staff use cases. Below is a summary of options moving forward:
- Create a Public Event w/ Free Ticket Option
- If an event has a paid ticket option (does not need to be the only option) then people can register without signing up. The new add here is that the record will go to Salesforce even without a contact. This is used to sent a registration confirmation and can be edited to assign a contact if there is one in Salesforce by staff if staff led event.
- With this option, staff…
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Add "Submit Incident Report" to Lodge stays
Add incident reporting button to lodge stays. Lodges have their own inherent dangers, like falling out of bunks, falling down stairs, sliding down hills out of control, or having a bench fall over on someone's foot while she vacuums.
6 votesThis has been completed! Lodge stays and events are now linked to a new General Incident Report Form which will capture any safety concerns that may have happened during that stay/event. This form is linked to the Feedback Form to direct people to report an incident if they stated they had a safety concern.
To keep up to date on our technology improvements, visit our blog!
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Track Shopping Cart Donations
Add some sort of flag on donations made during checkout (at the cart donations) so that we can identify and track them in salesforce. A checkbox would be sufficient.
6 votesThis idea was completed as part of Tech Update 4.5. Donations made through the cart now are part of a unique Salesforce opportunity that will enable these donations to be identified. The blog with the details of this update can be found here: https://www.mountaineers.org/blog/tech-update-4-5-bulk-roster-updates-practice-sessions-site-search-and-more
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Clarify language for profile management when adding family member GH3554
We've received a number of calls lately from folks who have a family membership. They go to add an adult family member, but get stuck when they are required to select whether 'I will manage the account for the youth' or 'the youth will manage their own profile, but I will sign their waiver and manage their account.' It is confusing that they have to choose one of these options when they are not adding a youth family member to their account.
I think changing the language to something like these two options would suffice to reduce confusion:
-This is…6 votesCompleted Nov 2021.
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Catch and Handle API Tax Rate Exceptions GH2919
As a site visitor purchasing books and/or merchandise, show me an error message if the tax API fails so I know how to get my order placed. We think the best is to retry a few times and if that fails use a fallback rate from site settings.
6 votesCompleted Jun 2020 by using a fallback tax rate for Tax API errors.
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Improve (Prevent) Header Switching When Viewing Content SD632
As a site visitor keep the universal header selection and global (section or subsite?) header (The Mountaineers or Mountaineers Books) displayed until I choose to switch so that I do not have a jarring navigation experience while I am browsing the site.
6 votesJun 2018
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Set Leader/Instructor Badge Expiration to Yesterday GH2745
When removing a leader and/or instructor from a committee roster, set their leader and/or instructor badge expiration date you yesterday's date.
6 votesJun 2018
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Add Host & Volunteer Roster to Lodge Stays GH2599
Like we have for our activity and course rosters, add a "Hosts & Volunteers" roster with a user-specified capacity, so we can reserve space at our lodge for our volunteers and allow them to make their own free reservation and add/pay for guests they will bring.
6 votesDec 2017
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When an activity is pushed to a future date make sure feedback emails also update to the future date GH2281
Right now if a climb is scheduled for May 1 and you have to move it to May 8 because of weather the feedback email is still sent out on May 2, the day after the original start date.
6 votesCompleted Aug 2020.
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