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This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

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  1. Improve Default Shipping Selection on WA web Book Orders

    Make Surepost Default selection on WA web orders (instead of pickup option).

    This will make a significant difference in terms of minimizing the folks that leave curbside selected but actually need their stuff shipped. This issue arises multiple times per week and getting them switched back to shipping is a very manual/time consuming process. It would also significantly lessen curbside returns (we are seeing a fair amount of folks that order curbside but never pick up).

    4 votes

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    3 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  2. Filters at top of site search results do not work as expected

    Enter text in site search bar in the header and hit enter. Results are shown with four buttons at top (Find Books, Find Events, Find Courses, Find Activities). Hit "Find Books" and the results are refreshed and show me things not related to what I searched for (not sticky to the search term I entered). Expected result is the search term result list is filtered to just books. See screenshots.

    2 votes

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    In Review  ·  4 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Merchandise Style, Color, and Size to Purchase Receipt

    Add the style, color, and size of a merchandise item on the purchase receipt so that the customer may verify they purchase the correct item, especially when they purchase more than one of a set of similar items.

    1 vote

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    Medium Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  4. Link Green Trails Maps Purchase to Activities & Courses Listings

    Populate course and activity listings with Green Trails map purchases in parallel with Mountaineers Books listings. Why? 1) Facilitate, encourage carrying hard copy topo maps. 2) Support Books efforts to recover lost revenue

    1 vote

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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the suggestion! There are roughly 900 Routes & Places that need to have one or more Green Trails Maps added. While we do not have enough staff resources to update the all these Routes & Places in one “push,” we will work on updating them as we edit and add new Routes & Places.

    We have the Routes & Places: Data, Statistics, Photo Finder Google Sheet (https://docs.google.com/spreadsheets/d/1cY1RLAmAG5674lJPwppzWYkRwyZT_PcmTHOcNwx3hAE/edit?usp=sharing) that can be used to find Routes & Places that may need updates. Though built to support a “photo finder,” all the field from the website are included, and there is a “Green Trails Map Needed?” field, fields for the number activities that use a route/place in a few different timeframes (e.g this year, last year), etc.

    Feel free to download this Google sheet and use it to look for Routes & Places that would benefit the most from…

  5. Pre-orders & Backorders: Better Handle Failed Credit Card Transactions GH3285

    When the nightly delayed orders process runs, nothing is done with those with failed credit cards as best I can tell. I am not sure what's best to do here, but I think the options are:

    1. Cancel the backorder and update the Salesforce opportunity's Stage to Online Credit Card Problem.

    2. Mark the pre-order or backorder as Credit Card Declined on the website and Online Credit Card Problem in Salesforce, and add a "Buy Now" button/link for the customer to move the item, shipping address, and shipping method to the "regular" shopping cart and take them to the checkout page.

    Any…

    2 votes

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    Low Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  6. Books & Maps: Add a Revision Date GH3284

    For books and maps, add a Revision Date in addition to the Publication Date. This is helpful for book reprint dates where some corrections and revisions may be made. It is especially helpful for maps there generally do not have new editions that get a new ISBN and Publication Date, but are revised and updated every few years.

    3 votes

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    High Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add pre-checked email opt in box on a check out page

    Email list building: Add a pre-checked "Opt in" email box to a page in the check out process so that opt in is the default.

    1 vote

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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
    Cancelled  ·  Jeff Bowman responded

    We already opt all new contacts into our Routefinder, Conservation Currents and Book email newsletters by default. It’s easy to opt out later on the website or in an email newsletter that is received. We decided thi sis all we need and that doing this in the checkout process would be overkill.

  8. Promo Codes: Convert "Specific Product Use" to Multiselect GH3278

    Change the "Specific Product Use" field to accept more than a single item (ie, several books).

    1 vote

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    1 comment  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  9. Make contributors other than "authors" be eligible for search GH3167

    When we perform a search on mb.org using contributor names, currently only "by" works. We'd like to make it so that searches for all contributors (photos by, epilogue by, etc. etc.) also works in search.

    2 votes

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    High Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  10. Pre-order/Backorder vs. Shopping Cart Clarification GH3072/3547

    As a user, when pre/backordering something show me a notification that this process is separate from my other items (if I have other available items in my cart).

    I'd like to see some sort of alert during/before reaching "/delayed-shipping" page that back/pre orders are not processed at the same time as the rest of the items in my cart. Reason being I'd like to avoid confusion during/after user has input all their information.

    Ideally, is it possible to...
    1) Check if the cart is currently empty (if so, proceed as usual)
    2) If cart /= empty, perhaps an in-frame pop-up?…

    3 votes

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    2 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  11. Adding a Section/Tab to Books for Awards GH3073

    An idea we had some time ago was creating an Awards tab, much like "Descriptions" "Reviews" "Video" -- but at the time we decided against it because we thought it would be best to highlight it in the Description field anyways.

    But now that the feed to our 3rd parties are being more restrictive on the level of HTML we can have, the above argument against holds a lot less ground.

    1 vote

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    High Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  12. Adding a "Related Items" section for additional information on Book product page GH3074

    Add a new tab alongside "Description" "Video" and "Reviews" for related items, especially blogs.

    The idea is to present complementary content when the product page is the landing page, esp. considering the % of our page sessions are from New Users.

    Aside from links to our blog, other items could be downloads, related events* -- it's also why I don't want to just call this tab "Blogs," as it doesn't necessarily reflect the full scope.

    *Though personally, I think this should be its own tab, and would be pulled automatically from Author Events calendar.

    I thought about just linking whatever…

    1 vote

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    Low Priority  ·  1 comment  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  13. Pre-orders & Backorders: Add Next Available Date GH2991

    • Add a Next Available Date to the Book content type.
    • Add it to the Acumen-Plone nightly sync: InvProduct.NextRelease_Date
    • Sync it to Salesforce: Product.NextAvailableDate__c
    • Replace now hidden "Out of stock" text with: For pre-orders: "This book has not yet been released and will be available {Publication Date}."
    • For backorder: "This book is currently out-of-stock. We will have it back in stock by next available date."
    • Use it for "your credit card is about to expire" pre-order/backorder email alerts
    2 votes

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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  14. Pre-order/Backorder Quantity GH3044

    As a website visitor pre-ordering or backordering a a book, allow me to enter a quantity that is applied when I click the "pre-order" or "backorder" button, and allow me to change this on the payment page, so that I may pre- or backorder more than one copy of a book at a time.

    3 votes

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    2 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  15. Pre-order/Backorder User-applied Promo Codes GH3045

    As a website visitor pre-ordering or backordering a book, allow me to enter a promo code on the payment page, so that I can receive a discount if one is offered. And display the automatically applied promo code the member discount.

    4 votes

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    1 comment  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add "Item Type" Select List to Universal Header Search GH3048

    As a website visitor, show me a list of content types with checkboxes next to the search box in the universal header so that I may choose the type(s) of content and my search terms in one go.

    Notes:
    - If viewing the Program global header, default this to "All."
    - If viewing the Books global header, default this to "Book."

    3 votes

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    High Priority  ·  3 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  17. Improve Author-Book Relationship in Acumen and Plone GH3050

    In some cases, we have a contributor who has one role on one book and another role on another book (e.g. "by" and "Foreword by"). In these cases we end up with multiple contact records for the same contributor. In Plone, we have this covered with the "member," "book," and "book roster." In Acumen, we need to be sure that we have only one contributor record and use the "override role" field when their contribution is different from their primary role.

    1 vote

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    High Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  18. Improve Address Management GH2975/3062/3146

    (1) When a user buys books or merchandise and checks out as a guest, use the shipping address they entered as the billing address on the page where we collect their credit card information. Or maybe it's better if we add a "Billing address is same as shipping address" checkbox above the billing address fields. This seems like the better, more common user experience.

    (2) Add shipping address fields to the contact profile and rename "address" fields to billing address. Use the shipping and billing addresses as defaults for purchase for logged in users. Sync the shipping address to Salesforce.

    3 votes

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    In Review  ·  3 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  19. Catch and Handle API Tax Rate Exceptions GH2919

    As a site visitor purchasing books and/or merchandise, show me an error message if the tax API fails so I know how to get my order placed. We think the best is to retry a few times and if that fails use a fallback rate from site settings.

    6 votes

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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  20. Re-sync Failed Plone-Acumen Transactions GH2921

    Add a "Re-sync to Acumen button to receipt pages to enable Mountaineers staff to re-sync a transaction to Acumen. With power outages, Acumen posting, and server maintenance, this will make it easier to get any missed orders to Acumen without having to enter them manually.

    6 votes

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    Medium Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
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