General Feedback
This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.
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75 results found
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Add a menu option for "My Committees"
Currently users can get to their committee pages by going to "My Profile" and clicking on the appropriate link. This works fine for experienced website users. The logical place to look for your committees is through the "My Branch" page, but this is tedious and requires scrolling through all the committees and subgroups in the branch. Please add a menu option for "My Committees" that will take all users directly to a list of their committees (or even to the section of their profile with the links).
3 votes -
Display dates of Submitted Leader Applications
The new Submitted Last Application page is very helpful. Thanks.
It would be very helpful to include the application date in the information shown to volunteers. Currently, for example, there are almost 200 Hike-Backpack Leader Applicates dating back about 5 years, but they are all displayed in a single very large last that shows only the applicant names. It's possible to learn the date of an application by clicking it a noting the timestamp in the URL, but many volunteers are not sufficiently tech-savvy to do that, and it's necessary to click on each application individually in order to…
1 voteCompleted · AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) respondedCompleted Sep 2022.
Notes:
- Added "Date Submitted" field to application forms and set its default to today's date. This data will be available to forms submitted from now on.
- Changed "Submitted Forms" buttons/links to be the folder contents view which has a "Last Modified Date" column, as close as we can get o s submitted date for the submitted forms folder.
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Easier to see instructor opportunities: Combine instructor opportunities and add them as a filter with all other activities
Make it easy to see instructor opportunities for courses and clinics by showing them directly in the 'find activities' page. Today, when one selects 'find activities' they see 18 types of activities including hiking, scrambling, sea kayaking. But to see course instructor opportunities one has to click on 'volunteer' --> 'volunteer with us' --> scroll halfway down to click on 'find instructor opportunities'.
As a volunteer-led organization, it's important to make finding instructors as low-friction as possible and putting 'instructor opportunities' in the same page with all the other activities will go a long way in giving our members that…
8 votes -
Update "Congratulations on your new course badge!" Email
Volunteers and I are working on clarifying pathways to volunteering. One of our ideas was to modify the “congrats on your new course badge” email that is sent to course graduates. We were thinking of adding emphasis to instruction and other volunteer leadership resources to create a pipeline from course graduate to volunteer instructor. With the hope that they will consider other volunteer leadership roles in the near future. Wanted to ask you both if it would it be possible to modify the below email that is currently sent out to course graduates to the this updated draft:https://docs.google.com/document/d/1lrRXmCqTQHNHA0vFPDT_X0F3dF2PeOzpT5gQi8glerA/edit.
2 votesCompleted · AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) respondedCompleted May 2022.
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Leader resources tab
Can we have a leader resource stab which could outline:
Master list of climbs
Field Trip Lottery dates
Shared resources like manuals, application drafts, graduation drafts, etc.
Many more things I'm sure I haven't thought of...1 voteWe already have a “Leader Resources” page with much of the information in this suggestion. Choose “Leader Resources” from the “Volunteer” menu in our website’s header. The URL is https://www.mountaineers.org/volunteer/leader-resources.
If there are resources that aren’t on that page, please send an email to info@mountaineers.org and suggest an addition to that page.
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Make the Volunteer Hours page visible to all leaders GH3166
Similar to how leaders can view any member's activity/course history. This would help leaders get a sense for a member's availability, see what they have or haven't tracked, etc.
1 vote -
Add a "Branch" column in addition to a "Branch" filter on the Committee Chair Directory GH3140
This would be helpful for searching and filtering in the directory, and it would help make clear which committees belong to which branch.
1 vote -
Committee volunteer hours page
Thanks for the volunteer hours tracking! Any chance we can get a "committee volunteer hours" by committee? that would help committee chairs track and verify their hours. similar to committee feedback. Thank you!
1 voteCancelled · AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) respondedThis information will be integrated into new and improved branch dashboards that will be launched soon.
We will also likely add volunteer hours into committee -aggregated leader feedback whcih will be added in the next few years as part of an upgrade and overhaul of our leader feedback system.
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Add new brands on ExpertVoice
I love this perk and have used it 3 times already. My only complaint is that there needs to be new brands added on. I remember getting an email about a brand item only to find out it's not on The Mountaineers. How hard is it to add more?
I know we all like different brands so I would hate to loose any just want more added in.1 voteThanks for your note Vickie. We’re happy to hear that you are enjoying and taking advantage of the benefits offered through your membership. ExpertVoice has been one of our generous supporters for many years, and they offer discounts on brands for Mountaineers at two different levels: about 100 brands are available for members, and 300 brands are available for volunteers (who volunteer five or more days a year). ExpertVoice selects the different brands available at each tier. If you’d like to provide them with additional feedback, you can do so at https://www.expertvoice.com/contact.
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Create a badge for New Leader Mentors
Would help prospective leaders and activity committee members identify willing mentors without spamming the entire leader roster.
1 voteCancelled · AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) respondedWe have a process for requesting new badges. Please us this form, https://www.mountaineers.org/membership/badges/badge-creation-requests, to request a new badge. Thanks!
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Volunteer (instructor recruitment) request opt in GH2800
With mega course rosters for instructor recruitment and other ways we can email people through the website it would be nice for people to have a way of opting in/out of instructor recruitment emails.
7 votesLow Priority · AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) respondedForum functionality will likely cover this need and we can export data from Salesforce as needed.
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Create an instructors group SD651
Useful for creating an instructor specific benefits page
4 votesCompleted Sep 2019.
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Change Kitsap Branch Name to Peninsula Branch GH2736
Long time members of the branch did not think Kitsap captured the true nature of the branch's membership, so voted to rename to Peninsula branch. I expect some increase in membership from the Olympic Peninsula, where more people will feel like this is "their" branch. I do not think this will be significant in the overall scale of membership, of which Kitsap is a small part.
5 votes -
Branch admins should be able to schedule an activity for any of their committee's leaders SD643
NOTES:
This is important for people who want to help with admin on the website but don't want to be on every single committee roster when they aren't actually doing much work regularly for that committee.
Needs to work for scheduling, trips, clinics & seminars, and course activities.
1 vote -
Highlight # of activities led / courses instructed in volunteer leader/instructor profiles
"Game-ify" volunteer leader & instructor trips led & courses taught to encourage them to list more trips and volunteer more often as instructors.
Update volunteer profiles so that a “star appears” around their profile picture for each trip they lead or for each time they participate as an instructor / leader in a field trip. When X number of stars have appeared then volunteers receive some sort of recognition, to be determined, . . . for example, . . .
a. X stars – a Mountaineers Books coupon or a Starbucks card accompanied by a form thank you note (and…1 vote -
Enable trip leaders to Identify Potential Leaders on a Trip
Currently, trip participants can rate trip leaders. Trip leaders need to be able to rate trip participants. Specifically, trip leaders need to be able to identify trip participants who demonstrate attributes of a future trip leader, and this information needs to be shared with branch committee leadership so they can follow-up with the potential trip leader and encourage them to take the appropriate next steps to volunteer as a trip leader.
When trip leaders close their trip or prepare a trip report, this new feature needs to be made clearly available to them so they are given an opportunity to…
4 votes -
Require Leaders to update their Waivers before listing a trip GH2429
Require Leaders to update their waivers before listing a trip. Right now this can be over-ridden by leaders which doesn't make sense since we want EVERYONE on the roster to have an up to date waiver.
1 voteOct 2017
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Improve Roster Functionality: Track Mentored Leaders
How to show mentored leaders on trip (perhaps leave as is but automatically make anyone whose role is co-leader or mentored leader and admin and add "show as contact" checkbox. How to show on committee roster. Probably Leader box checked with mentored leader note and a "short" expiration date. Also add survey aimed at trips with mentored leader (show this feedback to primary leader, co leader and mentored leader)
7 votesCompleted · AdminJeff Bowman (Associate Director of Information Technology, The Mountaineers) respondedAll items are complete but one, and we added guidance for managing mentored leaders to the “Mentoring New Leaders” section of the How to Schedule & Manage Activities page, https://www.mountaineers.org/volunteer/schedule-manage/activities#mentoring-new-leaders.
The only item reaming is its own idea, “Co-leader and Mentored Leader Activity Roster Automation,” https://mountaineers.uservoice.com/forums/273688-general-feedback/suggestions/34067407-co-leader-and-mentored-leader-activity-roster-auto/. It is an idea that may or may not be desired.
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Review Participation Notes
On the "My Activities" page there's a "Review Participation Notes" blue button. It seems like these Participation Notes should have their own section on the left sidebar, similar to "My Feedback". Or it could be combined with the "My Feedback" page and use the same date filtering etc.
0 votesWhen making changes to the website, we have to consider the wide implications of reorganizing information. Participation notes are only available to leaders and group administrators – participants cannot see participation notes created by leaders. The participation notes are designed as an investigative tool for leaders for an incident, accident, or behavioral issue. It’s included on the My Activities page so leaders can easily see successful trip history as a way to screen participants pre trip. Leaders should only look at the participation notes when a red flag was noted in the past or a person’s trip status includes ‘needs improvement. Due to the special use case of this information and the small pool of people able to access this information, we feel the participant notes to not warrant a special tab, and we are going to keep the current structure at this time.
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Organizations, Online Invoicing & Contracts SD562++
Set up organization in our website so that we can sync them to the existing organizations in SF. This will allow us to connect contacts, activities & courses (Mountain Workshops), events (Program Center Clients) and lodge stays (Outdoor Center Groups & Clients) to them for better tracking. We'll be able to add invoices that the organization contact can pay online, taking advantage of our existing online payment process and Salesforce reporting.
13 votes
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