Simple and Effective Feedback Surveys & Incident Reports
(1) Keep it simple and quick to attract more feedback.
(2) For instance, we could have multi-choice or single-choice questions on page 1 (change it to cover a bigger picture than we do already) and have a conditional page if people wish to add more comments/improvements if they wish to.
(3) Separate the near-miss report and incident report. They serve different purposed and requires attention and follow-up on a different scale.
These are my thoughts; hope we can achieve to bring more feedback from participants by making it easy and quick. And also, by creating open culture to encourage near misses through some blog and/or different medium.
Thanks for the suggestions. We completely agree with “keeping things simple.”
Although your suggestion for our feedback page may be conceptually simpler, it is quite complicated to implement and we have several other needs for our feedback system, http://feedback.mountaineers.org/forums/273688-general-feedback?category_id=358780. Feel free to review and vote or comment on any of these.
Separating near miss reporting from full incident reports is a good idea that our Safety Committee needs to evaluate. We recommend merging it with Create More Robust Safety Committee Data Analysis, http://feedback.mountaineers.org/forums/273688-general-feedback/suggestions/7002958-create-more-robust-safety-committee-data-analysis. Please let us know if that is ok with you and we’ll do that. It can also be a separate idea. If you prefer, please feel free to add a new idea for this.
KD Dase commented
Thanks, I will add the idea of separating near-miss reporting from full accident reports to the page you linked.
In regard to the feedback in general, I understand that there are many comments for improving, and is priority-driven - I am glad that you think keeping it simple is great for us to gain more attraction in receiving feedback. Cheers!