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General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any idea and will be notified of its status changes. Your feedback helps us prioritize projects and improvements for our organization.

We receive lots of great ideas, so please search the forum before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation, and how it could benefit The Mountaineers. If you want to learn more about what we've already implemented and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips, course-related activities, clinics, seminars, and lodge stays have forms for you to give feedback when you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Visit our Committee Chair Directory or contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

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180 results found

  1. My Activities text when empty

    The text that shows when I have no future activities says: "You haven't registered for any activities yet." This is false, as the extensive activity history that opens below testifies.

    I propose language such as: "You have no upcoming activities."

    1 vote

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    1 comment  ·  Activities  ·  Admin →
  2. Testing

    Testing notifications

    1 vote

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    1 comment  ·  Infrastructure  ·  Admin →
  3. Enhancing Mountaineers Operations with ERP Integration

    Hi everyone,

    I wanted to share some thoughts on how integrating an ERP system, like Odoo, could significantly enhance our operations at the Mountaineers. By streamlining processes such as member management, event coordination, and financial tracking, an ERP system can help us achieve greater efficiency and accuracy. For instance, automating routine tasks and centralizing data would not only reduce manual errors but also provide us with valuable insights into our organization's performance. I believe exploring ERP solutions could be a game-changer in optimizing our workflows and improving overall member satisfaction.

    Recommended ERP: https://www.impactfirst.co/id/erp/software-erp

    Looking forward to hearing your thoughts on…

    1 vote

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    Hello Sasha -


    Thank you for submitting your idea! We currently use a mix of enterprise softwares to meet the needs you mentioned for membership management, event/activity management, and more and are not in the market to redesign/migrate as our solution is meeting our needs.

  4. CHS course needs to be less restrictive

    I strongly believe that the CHS course needs to loosen their restrictions on when certain requirements need to be completed. I completed my stewardship activity outside the specified time window but was told that it is too late for it to count for course completion. That keeps me from being able to participant in alumni activities. Isn't the whole purpose of the course to be encouraging, supportive, and get people outside? This course is doing the exact opposite by implementing these rigid requirements. You are making it harder to graduate from this course than to graduate from college!

    1 vote

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    Hello Jennifer - 


    Appreciate you providing your feedback on your experience. For feedback on courses or activities, we provide an avenue for your input to go directly to the course leaders. To find the feedback link, you can follow the steps below.


    1. Go to your profile.

    2. Select "My Courses & Programs"

    3. Select "Give" in the feedback column for that specific course. 


    This website is meant to gather ideas outside of specific courses/activities. That said, I am going to close this ticket, but will make sure to pass along your note above to the CHS committee. 

  5. Keep Me Logged In!

    For the Mountaineers website when logging in there used to be a feature to check a check box that says "Remember Me" which would keep you logged in. Now that feature is no longer there and I keep getting logged out of the website, and have to keep logging back in which is a bit of an inconvenience and annoyance.

    Can the Mountaineers add that feature back to the login so I can stay logged in and I'll have to keep logging in every time I visit the website?

    1 vote

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    1 comment  ·  Content  ·  Admin →
  6. Open source the website and allow members to submit pull requests

    Being based in Seattle, the Mountaineers is filled with software engineers, many of whom are chomping at the bit to contribute minor (and major) website changes that would remove some significant pain point or improve the experience. There seems to be a ton of low hanging fruit that could be knocked out fairly quickly by a set of people who are among the best coders in the world.

    Obviously, we can't allow anyone to make whatever changes they want, but the model most open source projects use seems reasonable to follow, especially for a non-profit, volunteer run club. That is,…

    5 votes

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  7. Can't create a page without it showing up in dropdown navigation - books

    I create a new page under "Special Book Lists," I keep it marked private, I create a publish date for the future, and I mark "exclude from navigation" and it STILL shows up in the dropdown navigation on the live site when not logged in (and when logged in). When clicked it goes to a login page as the page is "private" but it is still showing the title of page under the Books dropdown navigation. It makes it impossible for me to create anything in advance without it showing up to the public. In this case it's for a…

    1 vote

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    0 comments  ·  Books  ·  Admin →
  8. Remove web trackers from the web site

    I recently observed that mountaineers.org had web trackers for

    doubleclick.net
    Facebook.com
    Facebook.net

    I dislike having my activity on the web survailed. Why should an advertising consortium or Facebook know what I'm doing on the mountaineers web site?

    Do the members or the organization benefit from allowing these trackers? If not, please I would much prefer they not be on our web site.

    2 votes

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    Hello Tom/Jon - Appreciate your patience on this idea as we worked through transitioning/onboarding of my new role as Technology Experience Manager.


    Great question! Happy to provide clarity. The Facebook and Google (owns doubleclick.net) trackers on our website assist in our ability to track the performance of ads that The Mountaineers runs on these platforms. This helps us understand how successful these ads are and what occurs after the user follows the ad to our website. It is less common that we run Facebook ads, but have a Google ad grant that helps us find people who may be interested in our books and programs.


    We do not sell any data that we collect from members or from trackers. To learn more about our privacy policy and how we limit the user of the data we collect for the benefit of our members please visit here: https://www.mountaineers.org/legal/privacy-policy

  9. Virtual option for all beta and brew events

    Using Zoom for beta and brew events was great. Events that are live only seems like regression in terms of impact by driving, and time required by members (particularly those not close to the program center). I suggest streaming these events to allow members from the entire region to view, instead of only those conveniently located to the program center.

    1 vote

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    0 comments  ·  Events  ·  Admin →
  10. Website access from Germany

    The site seems slow from Germany.... I travel a lot but access from California is good. However from abroad it sometimes takes 3 minutes to load the homepage.
    Regards,
    Rolf

    1 vote

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  11. Add details to personal notification emails

    Many activities (especially climbing) have specific notes from leaders that the activity is restricted to a specific group within the branch. This puts the participants in disbelief about finding climbs to go on.
    As climb leaders have gotten better at stating these restrictions on the activity page, having activity descriptions and leader notes added to the notification email would be highly appreciated by the member - so we can have a more informed decision to click on the link and reach out to the leader. This will reduce the traffic on the website and will improve the well-being of our…

    3 votes

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    2 comments  ·  Activities  ·  Admin →

    Hello KD -


    Thank you for submitting your idea! We have looked into your request but due to the lack of standard across all activities mixed with our cross-activity auto-email functionality there is not a clean way to solve this member concern via email. There is another idea out there in the forum that I believe meets a similar ask as to make it clearer what activities are specific to special interest groups or branches. The open idea is here if you would like to vote for it!


    https://feedback.mountaineers.org/forums/273688/suggestions/9687759

  12. Map units in feet

    Wouldn't it be cool if the maps on the website displayed elevation in feet rather than meters?

    1 vote

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    0 comments  ·  Activities  ·  Admin →

    Hello Sahand -

    Thank you for submitting your idea! We have reviewed this idea with our developers and unfortunately this is not a quick change. While feet would be nice to have, it would not be something we would prioritize at this time over new functionality changes. If we work on our map feature in the future, we will consider adding this to the list if there is enough overlap in the development required!

  13. Email Incident Report Link Instead of Deatils GH3753

    For increased security, instead of sending all the details of an incident report, send a link to the incident report that was submitted. The incident report link should be sent to:

    • Safety Committee Admins
    • Chair of sponsoring branch
    • Chair of sponsoring committee
    • Leader of activity
    • Report submitter
    1 vote

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    0 comments  ·  Safety  ·  Admin →
  14. Add buy button to search results

    Add an "add to cart" button on books products in the search results (see attached screenshot).

    1 vote

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    1 comment  ·  Books  ·  Admin →
  15. Cicero Congressional District Matching for Salesforce Contacts ~Salesforce

    Our colleagues at American Whitewater turned us on to Salesforce congressional district matching through an application called Cicero. Having this kind of legislative information handy for our Salesforce contacts would be very valuable for our conservation and advocacy program, both from a digital advocacy standpoint, as well as for future congressional events/legislator engagements. American Whitewater staff found the application affordable and valuable for them. Cicero can be used in conjunction with a Tech Soup account. Thanks for your consideration!

    2 votes

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  16. Add "CANCELED - " to Canceled Lodge Stay and Activity Titles

    For lodges stays and activities that are canceled, add the "CANCELED - " to the title like we do for canceled events. Events, lodges stays and activities are the kinds of items most often displayed on a calendar grid. Though canceled items are colored brick red on the calendar view, the words better explain their state to our members and guests.

    1 vote

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    Closed  ·  0 comments  ·  Lodges  ·  Admin →
  17. Month/Week/Day View Duplicated at Bottom of Calendar

    Can we duplicate the month/week/day strip from the top of the calendar down at the bottom of the calendar? It would be handy to have it at the bottom as well, especially with the forward/backwards arrows so we can switch months when we are looking at the bottom of the calendar. Either that or an infinite scroll to go from month to month. Or both!

    1 vote

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    0 comments  ·  Events  ·  Admin →

    Hello Tim -

    I was able to track down the estimate that Jeff received from the developers. It is not a large effort, but would still take a 3-4 hours to complete. I recognize that it is cumbersome to keep having to scroll up to the top of the calendar today to change months, but this is not something that in our current position would prioritized over new functionality/issues.

  18. Inclusion with senior/ adult members wanting to add kids as guest to family activities

    When you go to try to select a "Guest Family" membership and already have a different type of membership you get the message:

    "You are choosing to change your membership from Senior or Adult to Guest Family. Click OK to continue, or Cancel to keep your current membership type."
    Could this be added to this message: "Please contact member services at info@mountaineers.org if you would like to include a family member as a guest and are not able to upgrade to a family
    membership at this time. We may be able to assist you."

    This will support family in all…

    1 vote

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    0 comments  ·  Members  ·  Admin →

    Hello Melody -


    Thank you for submitting your idea! Our Family memberships support all types of families and is built to

    group multiple profiles together. That said, your scenario of grandparents with grandchildren would fall under this membership type!


    As for the price difference between a Senior and Family membership, we believe all people should have access to and feel belonging in the outdoors, regardless of financial means. To support this belief, we offer scholarships that can be applied to memberships or certain activities. The

    scholarship page lives underneath our membership section and is highlighted on our membership navigation bar to assist people in finding this opportunity. A

    Senior could apply for a scholarship to assist in paying the price difference between a Senior and Family membership.


    At this time, we plan to continue to support the use case you mentioned with the processes we have in

    place, but appreciate the…

  19. Add COVID-19 badge to activity and lodge stay rosters

    To make vaccine verification easier, a number of volunteers have asked about adding a COVID-19 Vaccine badge column directly to activity rosters, viewable from the main roster page. This way leaders don't have to download rosters or click into individual member profiles.

    Additionally, lodge stay rosters do not have the same badge field that activity rosters have. A number of lodge hosts have expressed the need to be able to view badges from the roster page, in any format (but preferably through a direct COVID-19 Vaccine badge column).

    1 vote

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    0 comments  ·  Rosters  ·  Admin →
  20. Phone Hyperlink

    Taking a phone call today from a member, they were frustrated that a when they viewed a phone number on mountaineers.org from their phone browser, they were not able to click on it and have it automatically call. They see this feature on other websites and would like to submit it for improvement for ours.

    1 vote

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    Hello Bri - I am working through the UV tickets as part of our updated UV status/pipeline process and wanted to let you know that I am closing this ticket due to the lack of additional votes and the updates to smart phones that should solve this issue. Now on phones, if the number is not already a clickable link, you can hold down on the number and then the phone will provide multiple options including to call the number or to copy and paste it into their preferred app for calling. To learn more about the updated feedback status options and process, visit this blog: https://www.mountaineers.org/blog/new-technology-experience-manager-feedback-management-improvements

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