General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips and course-related activities have feedback forms so that you give feedback for every activity in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

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  1. Add cancelation date range

    Issue:
    I'm a trip leader. A couple days before a trip I don't want anyone new signing up for planning/logistics reasons. The solution for that is to have signup close a couple days early. But then people signed up can't cancel from my trip without emailing me and having me do it (or the Program Center do it), which is a pain for me to do. Since someone can't be signed up for 2 trips at the same time, they might need me to cancel them ASAP so they can sign up for another trip, but I might not be…

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    1 comment  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Garrett Arnold responded

    We definitely understand where this idea is coming from but at this point we must decline the idea for the following reasons. 1) We had many leaders from across the organization request manually roster manipulation after registration has closed and this is in contradiction to that widespread request. 2) We are concerned that this is too complicated for our members and leaders since Member Services already spends a decent amount of time explaining what registration open and close dates are and how they work and this idea makes the process a little harder to remember.

  2. ADD AUTOMATIC ANNUAL MEMBERSHIP RENEWAL PAYMENTS AND AUTOMATIC MONTHLY DONATIONS TO MY PURCHASES SD420

    If I have, show automatic annual membership renewal payments and automatic monthly donations on my My Purchases page. Also show me the credit card I use for these and allow me to change that card or to enroll in or cancel either of these automatic "payments." Note: We're combining the My Purchases and My Recurring Payments "pages."

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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  3. Show leader permission required even if registration isn't open GH1498

    Show if leader permission is required on the activity page before registration opens. Currently if registration is not open yet, the activity page says when registration will open but does not mention if leader permission is required or not. It's frustrating to wait until the day registration opens and then discover that you need to have emailed the leader first.

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    0 comments  ·  Activities  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    Leader permission now shows before registration is open so you can be prepared to email the leader.

  4. Tailor receipt (thank you) page messages to items purchased SD344

    Add six rich text fields to the Thank You page for each of these item types: membership, course, activity, book, merchandise, donation. Each field would be displayed if the shopping cart contains and item of its type.

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    Medium Priority  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  5. Finding Volunteers SD404/391

    Now that we are collecting volunteer skills and interests on My Profile, we need a way to find those whose interests and skills match available volunteer opportunities.

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    Completed  ·  0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add New Promo Codes for Books & Merchandise SD 410/334/332

    Now that we sell books online and will soon sell merchandise online, we need a few more promo codes:

    * Dollar amount discount off of shopping cart total

    * Buy One Get One FREE

    * Bulk Discounts

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    1 comment  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  7. Replace Book References and Retire Old Editions SD373

    As a site administrator, I need to be able to replace references to an old edition of a book with a new edition in content items like Activities, Activity Templates, Courses, Course Templates, and Routes & Places.

    Allows customers who purchased an earlier edition to see info about that while ensuring that from now on, everyone purcahses the new edition of the book, because it is showh in the shop and on all details pages with "recommended reading."

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    Completed  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add Recommended Reading to Blog Posts SD388

    As a blogger I'd like to be able to add "Recommended Reading" (aka books from the shop) to my blog post so that my readers can easily purchase those books. Great for how-tos, author blogs and book release posts.

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    Completed  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  9. Change Color for links that those with higher permissions can see

    Can the colors on "hidden" menu options be changed? The red text on blue background is almost impossible to read.

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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  10. 0 votes
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    Medium Priority  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  11. SELL "MERCHANDISE" ONLINE SD139/323/342

    Update content type,layout product page similar to the book view, but specific to logo'd merchandise, and set up faceted search

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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  12. 0 votes
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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  13. FREE INSTRUCTOR DESK COPIES GH1247

    When a volunteer instructor sets up a course, offer them a free text PDF of any Mountaineers Books (MB) title. Also offer them the option of specifying a non-MB text for their course that MB will purchase and fulfill. The instructor would communicate the later text via an email (linked).

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    0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  14. NEW TEXTBOOK FIELDS IN COURSE FORMS SD342

    Link instructor-selected required textbooks to courses and have them automatically appear as a separate items in a course registrant's shopping cart. Student has option to remove from cart. Also make adjustments in course "view" to identify both "required" and "recommended" texts.

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    Completed  ·  0 comments  ·  Books  ·  Flag idea as inappropriate…  ·  Admin →
  15. Lodge Reservations SD26/44/418

    Develop capability to setup lodge weekends, For member and guests to register online, And admins to manage group reservations

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    Completed  ·  0 comments  ·  Lodges  ·  Flag idea as inappropriate…  ·  Admin →
  16. 0 votes
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    3 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add Staff UI for Procesing Refunds SD289

    Now that we have a My Purchases on the website, we need to be able to properly record refund transactions in all of our systems. This will also reduce the time needed and improve the accuracy of by our Members Service Team to process refunds.

    * Staff need the ability to issue refund (full and partial) when canceling a person from an activity or course.
    * Staff eed to be able to cancel a person'smembership and refind a specified amoutn of annual dues that have been paid.
    * Staff need to be able to cancel and refund full and partial…

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    Completed  ·  0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make "?" widgit display in all browsers

    Having trouble with Safari I'm on a Mac OS X 10.7.5.

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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add age parameters for youth only activities GH 1253

    To prevent adults from registering themselves or the incorrect family member allow course leaders to indicate age parameters as pre-requisites for courses, course related activities and activities.

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    0 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Garrett Arnold responded

    There is now a minimum and maximum age field on courses and activities to avoid having parents sign up for youth specific activities.

  20. Add text in manage registration window regarding activities that have closed GH1256

    If you get off a waitlist for a field trip and want to remove yourself from one that is already closed it is not clear how to do that from the manage registration window for course related activities.

    Please add a tag line to the red text that exists already saying registration has closed to make it say.

    Registration closed Mar 11 5:00 pm. Contact leader to be added or removed from roster.

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    Completed  ·  2 comments  ·  Members  ·  Flag idea as inappropriate…  ·  Admin →
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