General Feedback

This forum is for you to share ideas and exchange feedback with Mountaineers members, guests, volunteers, and leadership. You may vote for or comment on any forum idea and will be notified of status changes to that idea. Your feedback helps us prioritize projects and improvements for our organization. We receive lots of great ideas, so please search the forum first before adding a new one. If your idea is not yet in our forum, please post it with a simple title and an explanation of your idea and how it benefits The Mountaineers. If you want to learn more about what has already been developed and what is up next, please visit our Technology Blog. Thank you for your participation!

Please note that all our courses, events, trips and course-related activities have feedback forms so that you give feedback for every activity in which you participate. You’ll get an email reminder to do so just after the activity. If your feedback is of urgent nature it may be best to contact the chair of the committee that sponsors that program directly. Not sure who the chair is? Contact our Member Services Team at info@mountaineers.org.

If there was a safety incident or near miss, you will have the opportunity for submitting an Incident Report after submitting activity feedback. You may also use the Incident Report button on the activity detail page (from your My Activities page) or contact our Safety Committee directly at safety@mountaineers.org.

If you reached this site wanting to report problem behavior by another member or harassment. Please submit a Behavioral Complaint Form.

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  1. Add new brands on ExpertVoice

    I love this perk and have used it 3 times already. My only complaint is that there needs to be new brands added on. I remember getting an email about a brand item only to find out it's not on The Mountaineers. How hard is it to add more?
    I know we all like different brands so I would hate to loose any just want more added in.

    1 vote
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your note Vickie. We’re happy to hear that you are enjoying and taking advantage of the benefits offered through your membership. ExpertVoice has been one of our generous supporters for many years, and they offer discounts on brands for Mountaineers at two different levels: about 100 brands are available for members, and 300 brands are available for volunteers (who volunteer five or more days a year). ExpertVoice selects the different brands available at each tier. If you’d like to provide them with additional feedback, you can do so at https://www.expertvoice.com/contact.

  2. Create a badge for New Leader Mentors

    Would help prospective leaders and activity committee members identify willing mentors without spamming the entire leader roster.

    1 vote
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  3. Volunteer (instructor recruitment) request opt in GH2800

    With mega course rosters for instructor recruitment and other ways we can email people through the website it would be nice for people to have a way of opting in/out of instructor recruitment emails.

    6 votes
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    High Priority  ·  3 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  4. Create an instructors group SD651

    Useful for creating an instructor specific benefits page

    4 votes
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  5. Change Kitsap Branch Name to Peninsula Branch GH2736 SDtbd

    Long time members of the branch did not think Kitsap captured the true nature of the branch's membership, so voted to rename to Peninsula branch. I expect some increase in membership from the Olympic Peninsula, where more people will feel like this is "their" branch. I do not think this will be significant in the overall scale of membership, of which Kitsap is a small part.

    5 votes
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    Low Priority  ·  0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  6. Branch admins should be able to schedule an activity for any of their committee's leaders SD643

    NOTES:

    This is important for people who want to help with admin on the website but don't want to be on every single committee roster when they aren't actually doing much work regularly for that committee.

    Needs to work for scheduling, trips, clinics & seminars, and course activities.

    2 votes
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  7. Highlight # of activities led / courses instructed in volunteer leader/instructor profiles

    "Game-ify" volunteer leader & instructor trips led & courses taught to encourage them to list more trips and volunteer more often as instructors.

    Update volunteer profiles so that a “star appears” around their profile picture for each trip they lead or for each time they participate as an instructor / leader in a field trip. When X number of stars have appeared then volunteers receive some sort of recognition, to be determined, . . . for example, . . .
    a. X stars – a Mountaineers Books coupon or a Starbucks card accompanied by a form thank you note (and…

    1 vote
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    In Review  ·  2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  8. Enable trip leaders to Identify Potential Leaders on a Trip

    Currently, trip participants can rate trip leaders. Trip leaders need to be able to rate trip participants. Specifically, trip leaders need to be able to identify trip participants who demonstrate attributes of a future trip leader, and this information needs to be shared with branch committee leadership so they can follow-up with the potential trip leader and encourage them to take the appropriate next steps to volunteer as a trip leader.

    When trip leaders close their trip or prepare a trip report, this new feature needs to be made clearly available to them so they are given an opportunity to…

    4 votes
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    Completed  ·  2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  9. Require Leaders to update their Waivers before listing a trip GH2429

    Require Leaders to update their waivers before listing a trip. Right now this can be over-ridden by leaders which doesn't make sense since we want EVERYONE on the roster to have an up to date waiver.

    1 vote
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  10. Improve Roster Functionality: Track Mentored Leaders

    How to show mentored leaders on trip (perhaps leave as is but automatically make anyone whose role is co-leader or mentored leader and admin and add "show as contact" checkbox. How to show on committee roster. Probably Leader box checked with mentored leader note and a "short" expiration date. Also add survey aimed at trips with mentored leader (show this feedback to primary leader, co leader and mentored leader)

    7 votes
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    3 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  11. Review Participation Notes

    On the "My Activities" page there's a "Review Participation Notes" blue button. It seems like these Participation Notes should have their own section on the left sidebar, similar to "My Feedback". Or it could be combined with the "My Feedback" page and use the same date filtering etc.

    0 votes
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Tess Wendel responded

    When making changes to the website, we have to consider the wide implications of reorganizing information. Participation notes are only available to leaders and group administrators – participants cannot see participation notes created by leaders. The participation notes are designed as an investigative tool for leaders for an incident, accident, or behavioral issue. It’s included on the My Activities page so leaders can easily see successful trip history as a way to screen participants pre trip. Leaders should only look at the participation notes when a red flag was noted in the past or a person’s trip status includes ‘needs improvement. Due to the special use case of this information and the small pool of people able to access this information, we feel the participant notes to not warrant a special tab, and we are going to keep the current structure at this time.

  12. Organizations, Online Invoicing & Contracts SD562++

    Set up organization in our website so that we can sync them to the existing organizations in SF. This will allow us to connect contacts, activities & courses (Mountain Workshops), events (Program Center Clients) and lodge stays (Outdoor Center Groups & Clients) to them for better tracking. We'll be able to add invoices that the organization contact can pay online, taking advantage of our existing online payment process and Salesforce reporting.

    13 votes
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    1 comment  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  13. Video/Phone Conference System

    Provide video conference equipment for use at our Seattle and Tacoma Program Centers. Choose and set up a video conference provider for our volunteers to use.

    0 votes
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  14. Create a searchable database of all committee chairs SD646

    searchable by activity type, branch (idea came from scramble summit)

    5 votes
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    4 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add a skill to volunteer profile

    Under Volunteer Profile, add a box for "Conflict resolution, mediation, or legal help" to recruit volunteers that can serve as neutral mediators in a conflict or a complaint situation.

    1 vote
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    We now have a Attorney/Legal skill option AND a Mediation/Conflict Resolution skill listed in the Volunteer Profile

  16. Improve Feedback forms ~PloneOnly

    Please fix the feedback form-
    Under the overall rating you only give four options and there have been a number of times that I didn’t want to mark “Pretty good, I'd go again” or “Not so great, I'd think twice about going again”, but needed something right in the middle like- it was OK, but I might or might not do it again.
    With the options given “Not so great” is just a little better than a disaster. We need some kind of “ho hum” option. Sometimes it isn’t as bad as “Not so great” but it isn’t “Pretty good”…

    2 votes
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    We recently reviewed and updated all of our feedback forms. We opted stick with four response options, to avoid too many folks “sitting on the fence” – but we did update the options to include a more neutral “it was fine” choice. Additionally, we rephrased the question/replies to focus on the person’s experience on that specific trip, regardless of whether or not they would go again. Please see the following example:

    Please rate your overall experience on this trip.
    > It was excellent, I loved everything!
    > It was just fine, nothing stood out as particularly positive or negative.
    > It wasn’t my favorite, there were a few things that I didn’t enjoy.
    > It was terrible, I didn’t like anything!

    We also included some additional questions related to building a more welcoming, inclusive environment, limiting our impact on our public lands and clarifying any safety related incidents.

    To view…

  17. Display calendar for program centers and youth programs in terms of spaces/volunteers needed. GH2132/2133/2134

    When looking at a calendar and considering whether a room is available or, with respect to youth program volunteer needs, whether there is a need for volunteers, that is not displayed. For example, in looking at a PC calendar, I have to know what all the room options are and then figure out what is available by exclusion. When I look at the "volunteer with youth calendar," I can see a program, but not how many volunteers it needs (if any). Prominently display the need so people "don't have to think" (the book that drives much web design) and can…

    3 votes
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    Completed  ·  0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  18. Roster change emails

    When a leader gets an email notification about a participant change on their roster, it would be great if when the leader hits 'reply', the email would be redirected to that participant and not toinfo@mountaineers.org
    I'm finding that even with I'm signed in to the website in one window, when I click on the hyperlinked participant name in the email, another window opens and the website wants me to sign in again, which creates to many steps.

    1 vote
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    0 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Tess Wendel responded

    Hi Stevie,

    Looks like we can’t get the reply to work like that since these notifications come from salesforce rather than plone which is how bulk roster emails from the site work.

    However, it is possible for us to add a live link to the person’s email in the body of the notification for easy emailing in the notification so that has been added. You should see this live on any future roster change notifications.

  19. Setting the default role for RSVP's to an event as "volunteers" when appropriate GH2022

    Some committees put their meetings on the calendars and people who RSVP are clearly committee volunteers, not "participants." If we could identify which types of events to do this with, it would more accurately capture our volunteer's efforts to default to the role of "volunteer" rather than "participant" when people RSVP to these types of events.

    5 votes
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    2 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
  20. Member Roles for Committee Pages

    When editing the committee roster, it would be nice if we could select/enter roles of different members so that when we check the box to display that member on the committee page, others can see those roles.

    For example, if my name shows up on the Photography Committee page, it just says "leader". It would be nice if it could say "activity coordinator and publicity" under my name. That way, visitors to the page would know to contact me for questions about those things. Limiting titles to Chair, Treasurer, Leader, etc. doesn't really tell people how we're involved.

    There's currently…

    6 votes
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    Low Priority  ·  3 comments  ·  Volunteers  ·  Flag idea as inappropriate…  ·  Admin →
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